Good customer experience at purchase but when the inventory is not in house ... you are left with…read morethe poor work ethic of distribution. Look at the way my new Scanpan arrived! Yes, that is the handle hanging out of the side of the box!

It feels weird writing a review for a retail store, but we had an incredibly positive experience…read moretoday. We received a wedding gift without a receipt and they worked with us to get us store credit. That alone was going above and beyond, but we talked with 2 sales associates at length - 1 person helped us with pans, 1 person (Pedro) helped us with knives. Both were knowledgeable, very nice, spent tons of time with us, and even got excited about cooking with us! On top of that, we got some little turkey / dressing bites that they had made at a cooking demonstration just before we arrived!

While the merchandise is nice, the customer service falls short. I ordered a faucet and sink which…read moretook 10 weeks to deliver. Not an issue at all. However, I had to continue to contact my sales rep over and over for the following 2 months to ensure there was a modicum of communication to have some insight into delivery date and to coordinate the delivery with my contractor. We set a date for delivery on March 8th and advised that I will have my contractor at my home for the final install. I messaged my sales rep the day prior to the planned delivery date to confirm and was told that I should receive a call from the delivery company. Great. When that didn't happen, I left numerous messages with my sales rep and never received a call back on delivery day. Once the delivery company did call, they inquired if delivery 2 days out would suffice. I advised that I had one person working from home to receive the item and my contractor waiting for the sink/faucet as this was planned with Porcelanosa for more than 2 weeks. The delivery company stated that they received the delivery notice JUST THAT MORNING!!! The delivery company bent over backwards and delivered the items at the end of their scheduled work day as they felt bad for me over the situation. My sales associate at Porcelanosa dropped the ball and, to this day, I have not heard back from them. Not even an apology. J'von, I'm incredibly disappointed. You were so helpful when I entered the showroom then things went downhill as time went on. Loved the sink and faucet but likely will opt for another designer or showroom for my master bathroom project this summer.

From the owner: The Porcelanosa Group is a leader in the manufacturer of ceramic products, kitchen and bathroom…read morefurniture, as well as architectural solutions ranging from facade systems to advanced materials for ceramic tile installation. Our product catalogue combines contemporary design and functionality, giving companies the ability to create versatile and aesthetically attractive environments. The diversity of designs and textures allows for complete customization, adapting to different contexts and business requirements.

Wow. Talk about amazing service and kindness you don't often see anymore. We bought an expensive…read moretoilet from these guys, only to go to install it and find our bathroom had a weird idiosyncrasy that made the toilet incompatible. We packaged it up and drove it back to get a refund only for the toilet to drop while loading it onto the dolly at the store and shatter. The business STILL gave us a refund given the drop was not our fault. They truly went above and beyond. We will absolutely be purchasing from them again when we redo our four upstairs bathrooms if for no reason other than to recognize an ethical business.

I came here for a furnace ignitor, but I think I'm the one who left out of there ignited! When the…read moreclerk told me the price I told him it was half that price last time I bought one there he said "maybe 20 years ago". It wasn't even half as long. I understand the prices have gone up, but this is gouging! He didn't off price matching or even a discount. Next time do your homework online and call ahead first. I don't even really need this part but I didn't want to get caught with my pants down and I was already there. Oh well. This is ridiculous and I hope I save someone else some money from this ripoff.

Big selection salespeople willing to help friendly. Great prices also something new every week.read more

My first time visiting a HomeGoods in the city and I gotta say, I'm impressed! Not only is there a…read moredecent sized parking lot making it super convenient, but the store is much larger than I had expected. They had a great selection of decor, linens, cooking products, and other home accessories. I was really impressed by all the furniture! So many dressers, entryway tables, chairs, and nightstands to choose from. And lots and lots of mirrors! My friend and I had so much fun exploring the aisles. I ended up buying a couple mugs, some travel lunch boxes for my toddler, and throw pillows for our bed! The store was well stocked and very clean. The cashier checking us out was very friendly! I can't believe it has taken me so long to come here, but I will definitely be back!

I've done two projects with Chicago Custom Kitchens (CCK) and am currently reaching out to them…read moreabout a third. I redid my primary bathroom and CCK did an incredible job on the design, selection and implementation of the project. I had the bathroom cabinets installed almost two years ago, and the craftsmanship remains excellent. More recently, I worked with Eric and his team on two custom bars, cabinet doors and a bookshelf. The space was tricky as we needed cooling for the home electronic system in the bookshelf cabinets and the cabinets doors next to our bar are covering a hidden under-the-stairs closet. CCK's design team came up with the perfect solution to make the space cohesive. I couldn't be happier with the results. The quality and finishes of their products are excellent. Eric, Jeff and the entire CCK team are not only very good at their jobs, they are kind and awesome people overall. Eric often went out of his way to help me with other aspects of my projects. I was having a tile issue and he connected me with his tile person who was incredibly helpful. He was always accessible when I had questions and was diligent in ensuring I was satisfied with the project results. I personally love the ability to support a local, family-owned business and this is a great one. I can't recommend them enough.

Eric abandoned us before the project was finished and didn't even give us the material we already…read morepaid for. Stay away

If your client is dead-set on traditional English interiors then Christopher Peacock understands…read moreexactly what's needed, it takes a little while for them to warm up to you but that's right in line with the British way!

we spent a fortune for my library. The shelving started to bow as soon as we placed the books on…read morethem. Yes it is a library so you would think they would use quality thickness for the shelving. Nope. The workmanship was marginal. Lots of punchlist items. Lastly the drapes came crashing down because the finished library wood wasn't properly secured to the ceiling. Their excuse, they didn't know that drapes were going to be installed in the valance. The windows are west facing and the library has a very large tv in the room. So blackout drapes are obvious. For the amount of money they charge you would expect much better. Buyer beware. We will never use them again. And yes we have hired other people to fix their poor workmanship.

The representative for the US/would take weeks to respond/state she would visit twice, would never…read morehear from her. Would email, "Oh, our trip got cancelled." Sent her pics, she stated, "that would be $200,000. for kitchen." Without measurements, coming out like she said she was, twice. After many weeks, i again recontacted her and she said, "oh, it got cancelled, were doing a new computer reboot," or some lame ass excuse. If I hadn't even reached out again and again and again, she would never have responded. Based on this , I'm sure the service and completed production, if it ever occurred would have been a "Shitshow." Looking elsewhere. This has been going on for months, what a joke.

Oh Lord... How we fell in love Waterworks fixtures!! We went in knowing full well it would be a…read morelittle out of our budget, but decided to adjust other elements of our home remodel to accommodate our love of their unlacquered brass fixtures. Our salesperson was very quick to reply - even if the correspondence was lacking in warmth - but I persevered. I wasn't looking for friendship. But that is where my satisfaction ends with Waterworks. Overall, the products are amazing. You are paying for an extremely high end product. You will love them. You will dream about them. You will spend a lot of time on Pinterest. If you can swallow the bitter pill of feeling like a second class citizen. I just didn't enjoy the experience. We were ignored on our first visit to the showroom - with no excuse, mind you... There was a blizzard going on and no one was shopping at the Merch Mart that day. It was us... and a family flipping through the blueprints for the new home, their designer, and their Waterworks salesperson. We should have know our relationship would be doomed from the beginning. We eventually fell in with our salesperson, who seemed nice and knowledgable, if not a little uninterested. We knew what we liked... we just needed someone to help us maneuver the Waterworks product line. We got super excited. We KNEW we were going to make it work! Then we got the price. Whoa. Regroup. My two star review is not a reflection of the price... We knew going in it was going to be the high end of our budget. It's about the customer service you receive when spending a lot of money. Because lets face it... we could all go to Home Depot and buy Kohler. But when you spend money at Waterworks, you expect to be treated well. Not ass-kissing. I'm talking basic respect. We are a young couple. Sure... we are only doing a kitchen and a bathroom right now, but if we had enjoyed this experience, we would have recommended Waterworks to EVERYONE. We would have been devoted Waterworks loyalists. Instead, we will take our money elsewhere. Additionally: + The website is terrible. + You have to specifically ask that the quote include all the components to make the faucets work, etc.. That seems really, really silly... But to not even ASK if we want those components included seems sneaky.

Katherine is fantastic to work with and gave us exceptional design ideas. Marcin of the service…read moredepartment is a perfectionist and went out of his way to make sure we loved everything about the functionality of the cabinets.

We chose Studio41 for our bathroom renovation because of their beautiful product selection and…read morebecause we received the recommendation from our contractor. We assumed the higher cost would come with a higher level of customer service and communication, but unfortunately, that was not our experience. Prior to purchase, communication was solid. However, once payment was received and the order was placed, communication significantly declined. One major issue was that we were not informed us that our order would be split into two separate shipments with different numbers. I received one invoice with one order number. When we received notice that our order was ready for delivery, we reasonably assumed the entire order had arrived and ready to be delivered. Instead, only half of the order was delivered. Because Studio41 does not deliver items into residential units, we had to hire movers to transport large and heavy items--including a vanity, toilet, and tile--into our condo. Had we known the order arriving was not the full order, we could have planned accordingly. Instead, we incurred the cost and inconvenience of hiring movers on two separate occasions. When I contacted customer service to discuss the situation, the response was disappointing. Rather than acknowledging the communication gap, the representative was dismissive and implied that split shipments are common knowledge. As a customer, I don't believe it's unreasonable to expect this information to be proactively communicated, especially when it directly impacts delivery logistics and additional costs. We also encountered issues with Studio41's return policy. We purchased Kohler mirrors that ultimately did not work for our project due to installation requirements. Although the mirrors were brand new and still available from Kohler, the only option offered was a return with a 50% restocking fee. Given the substantial markup on many products and the overall purchase amount, we expected more flexibility and a greater focus on customer satisfaction. To be clear, the products themselves are beautiful and high quality. My dissatisfaction is entirely with the customer experience after the sale. For a company positioning itself as a premium showroom, the communication, support, and return process fell well short of expectations. Unfortunately, I would not shop at Studio41 again and would encourage others to carefully review delivery and return policies before making a purchase.

Loved my cooking class, made macaroons, the chef was very patient with everyone and the end results…read morewere great. loved the cleanliness and appreciated all the help around the kitchen as well. got to take our goodies home and got an apron and discounts at the end of the class :)

We recently attended a cooking class at Sur La Table, and only two couples were enrolled, which…read moremade for a much more personal experience. The facility was clean, and our instructor, Tim, was great--knowledgeable and full of pro tips. Unfortunately, the experience after the class was disappointing. After paying $109 per person, we were surprised to find that we had to stand while eating the meal we had just prepared. We also were not allowed to take any leftovers home. We've attended several cooking classes in Chicago as well as other cities, and every one of them provided seating so guests could comfortably enjoy their meal, as well as take-home containers for leftovers. Not allowing guests to take food home seems unnecessarily wasteful. It's difficult not to wonder whether the leftovers simply end up being discarded or eaten by staff. For the price of the class, providing chairs and take-home containers seems like a reasonable expectation. While Tim and the quality of the instruction were excellent, these two policies significantly detracted from the overall experience. Unfortunately, because of these inconveniences, we won't be attending another Sur La Table cooking class.

When we first started shopping around for a small kitchen project, we weren't sure who to work…read morewith. It was our first home renovation project, and we did not know how to go about the process. We first went to a big chain hardware store to get some guidance, but found them to be unclear and Not personable. But then we luckily found Habitar Design and Strategem Construction, and the difference was like night and day! From the very beginning, Mitch and the Habitar's team really took the time to listen to us, and made us feel heard and understood. We actually began our project way back in January, but when the pandemic began, our plans were understandably put on hold. However, Habitar was just stellar at communication overall - especially during the early months of the pandemic, when everything was so confusing for all of us. We never felt out of the loop with Habitar. The design process was thorough, and they explained everything in as much detail as we cared to hear. We fully understood the cost of all of our options, and so we didn't have any nasty surprises at the end. It was really nice to not worry about potential cost overruns through the job. We explained to them that we wanted to try and stick to our estimated cost as closely as possible in order to stick to our budget. However, like with any project, things happen, and sometimes the estimate is exactly that....an estimate! After expressing our concerns, and knowing that we were on a budget, Mitch and his team intervened to make sure that we all arrived to an agreeable situation. The Strategem construction team was professional, courteous, and respectful in every interaction we had. And while they were working in our home, we didn't even feel inconvenienced - they made as minimal an intrusion as possible. Any problems that came up were quickly resolved, and the whole team worked to find solutions. The whole process felt extremely personal - the owner, Mitch, even came out to see the job, and left us a small gift as a thank-you for our business! We would whole-heartedly recommend Habitar and Strategem to anyone who needs renovation work. If or when we ever have more renovation projects, we look forward to working with them in the future!

I had such a wonderful experience with Habitar when they updated my kitchen that, after recently…read moremoving, I decided to use them again to add an electric fireplace and shelving to a blank wall in my new living room. Their work did not disappoint! The designer was so helpful in transplanting my vision into a beautiful design plan within my budget. The workmanship is excellent and the workmen that did the instillation and painting were professional, diligent, and friendly. Everyone at Habitar from the owner, Mitch, to each person that works for him is helpful, thoughtful, and committed to doing good work. Having worked with them twice, I can confidently say that they are a delightful company to work with their work delivers beautiful results.