I so badly wanted to give this shop a 5 star review and make them our go to shop for our 5 vehicles as well as referring to other families and friends, but unfortunately I am unable to in good conscious. I was pleased by their location. It was the most convenient of all in my area. The 2 stars I'm submitting is solely based on the 2 pluses I personally encountered. The initial contact I had with the shop via telephone was with an actual person whom answered the call; it wasn't an automated recording, making the customer feel the shop offers a more personalized service. The owner's involvement and attempt to make things right after lack of communication and untruths holds the value of the second Star. I scheduled my appointment with Bob for 830 am the following morning. I arrived on time and communicated the maintenance services I was hoping the shop could and would perform. Bob and I discussed the services and he provided me with an estimate focusing primarily (75%) on labor with an understanding there would be additional charges for parts that would be communicated later. I was not aware the cost of parts would NOT be presented to me until I picked up my truck and I was presented the final bill for the services performed on my truck. Bob told me at the time of drop off I would receive a phone call for the cost of parts (fluids) which I never did. The maintenance estimate for my truck was for 4 1/2 hours of labor. I left the shop at 9am after explaining I had to walk to and from my home (2 1/2 miles one way) for drop off and pick up and should any additional work or parts be necessary I would need to be called by 4 pm in order to arrive promptly by the time the shop closed to pick up my truck (5pm). Because I did not receive any calls by the agreed upon time of 4pm I started to walk to pick up my truck. While walking to the shop I received a phone call at 421 pm but due to the urgency to meet a timeframe and because I didn't recognize the phone number I did not stop to answer the call. I later learned it was Bob. When I arrived at the shop at 440 I was surprised to learn my truck was not ready for pick up. I was informed they weren't even halfway done with it ? Which meant only 2 of the 4 1/2 hours were completed. Bob told me he left a message that my truck was not completed and it would need to stay overnight, but in fact the message did not say that. Not that it matters at this point but his message only said he had some information about my truck and it was obvious they were going to hold it over til the following day. No mention of not being finished which could have meant because I was unreachable or because Bob thought I wouldn't make it to them on time they would hold it over. If my truck was not even halfway done by the time I arrived to pick it up at 440 I'm finding it hard to believe that no one knew before the voicemail Bob left for me at 421 that my truck would not be finished by closing. Basic math tells me otherwise. Leaving me with many unanswered questions that will never get answered. Perhaps I'm guilty of comparing "owners" "shop managers" "service writers" and "technicians" to my husband and son and I hold them accountable to similar work ethics. The buck stops with the business owner. To excuse yourself from the lack of communication and staff professionalism is wrong. Employees should be trained that every customer deserves the same time and treatment. My family and I appreciate the "discount" and the comp tire rotation. Unfortunately our final bill was still far more than discussed but will accept it as a learning experience and will demand prices for ALL parts And Labor be communicated by other shops prior to signing any agreement. Thank you Jason for offering a car rental but that wouldn't have done us any good if I needed to transport my husband in the 26 hours you had possession of my truck for 4 1/2 hours of labor. My truck isn't just a vehicle that can get me from point A to point B like any other vehicle. This truck is custom tailored for my husband's now disabilities and needs. It transports him, his motorized wheelchair and hoyer lift to and from places. I also appreciate the offer of a "ride" but that didn't make up for my time my energy and my trust and faith I lost in your shop. My hopes are to educate Any future customers They should definitely ask for a detailed cost estimate including labor AND all parts as to avoid any shock in any additional charges to their bill and hold the shop more accountable to communication. Lesson learned trust is earned and not given freely. read more

Mastertech - Voice message left by shop - Auto Repair Near Me - Oceanside, California

I have taken multiple cars here and have been totally satisfied with the level of service, and especially the speed my cars get back on the road. The new ownership has been a boon and Jayson is a great guy with a good group of techs working here. I would trust them with any vehicle of mine. read more

I cannot recommend this shop enough. Both my husband and I now bring our cars to Mastertech and won't be looking back. They are incredibly helpful, knowledgeable, and transparent. I originally came in for a VW-specific repair but also asked them to look at a couple of items my dealership had deemed "necessary," including a complete brake job based on specific measurements. Not only did the team complete the needed repair quickly (even with having to order a part), but they also ran a thorough diagnostic, took precise measurements, performed in-depth inspections, and test drove the vehicle. They clearly outlined what actually needed attention and, most importantly, identified that a major repair the dealership was pushing was absolutely not necessary at this time. That alone saved me a significant amount of money. They were honest, detailed, never pushed unnecessary services, and consistently put their customers first. They also handled work specific to my VW that not every shop is equipped to do. The owner and his team carry a level of expertise and knowledge that you rarely come across. On top of that, they completed everything quickly despite the amount of work I was having done. It's rare to find an auto shop that makes you feel taken care of rather than taken advantage of. We will definitely continue to come back and encourage you to as well! read more

Services was great, ambiente was amazing, food was excellent and the drinks 100% recommended. We had an amazing experience for our first time. Greta was very attentive and asking around if we need anything. read more

Brought my 55 Chevy in for an oil change and to swap out the radiator. Just like the last time I brought my car in, the work was high quality and done for a reasonable price. Rick and Bob are great to deal with. I absolutely will continue patronize Mastertech. read more

I took my Lexus IS 250 to Mastertech for a transmission flush! Needless to say, I will be coming back!! The staff, the owner, and the service is 5 stars!! I felt comfortable and confident that i was getting the best service and best price for my vehicle repairs. Everyone is honest and friendly, and they don't try to upsell you on anything you don't need. If you want to go to a mechanic shop that you can rely on, I whole heartily recommend Mastertech!! They have my business for life! read more

Great service! Robert helped me with a rat infestation issue in the engine compartment of our car. He and his mechanics identified several spots the rats had been contaminating and cleaned them out for us which included the back side of the cabin air filter.....yep pretty disgusting. They also repaired the windshield wiper hoses feeding water to the wiper blades from the water reservoir. Also discovered wiring insulation that had been eaten by the rats and repaired those to prevent any short circuits. Highly recommend his team for any services you may need performed on your car! Thanks MaterTech Inc. read more

Great Auto Service. I have been using their services for years because I trust them to diagnose carefully, quote fairly, and execute carefully. This time was no different. They don't do anything that's not needed. They listen to what I need and do it, keeping me informed throughout and giving me options as appropriate. Experience makes a huge difference, and I get personalized service all the way though. Can't recommend them highly enough. read more

I figured it was time to start looking for a new car. My Hybrid was having compound problems. I was wrong. After getting my car back it is running better than I remember it new. Granted, it took a couple of days but I could not be happier with the results. Great service, they kept me informed and price was reasonable. If I need service again, Mastertech has earned my business, Semper Fi. read more

My son took his 2006 Dodge 3500 to have his fuel pump repaired. MasterTech in Oceanside did a great job. The truck was repaired in a timely manner. Their customer service was excellent. They kept him informed with their finding and their progress. They were quick to get the parts in to finish the repair. I highly recommend them if you need a great diesel mechanic. We will definitely use them again. 5 stars definitely!! read more

Rick and bob took care of me and did an amazing job on my car!! They were honest and quick and responsive ! Will go back, my papa went to them about 10 years ago or so and I went and wasn't disappointed either ! read more

Needed a second opinion on leak problems reported by another shop. They not only found NO leaks but showed me pictures of my clean undercarriage. Saved me over $1000. Mastertech has earned my business. Semper Fi. read more

I came in with some issues diagnosed by the GM dealership on my Buick, that would have cost me almost $4000 to fix according to their service center. I wanted a second opinion. The folks at Mastertech checked it all out for me and came back with a verdict of "what the hell was GM talking about, there's nothing wrong!?" Some mechanics could have easily taken me for a ride since I am unable to do the work-or even check myself right now because of a surgery, so not only were they thorough but they were more than helpful and honest where a lot of others (looking at you GM you rampant tossers) might not have been. They even called me an Uber to take me home while they worked on it since I didn't have another ride waiting. I am beyond impressed, and these folks have earned my business going forward. read more

Don't go. Went in for a tail light out. They kept it for to days to inform me it was just a fuse. Come on now that not right. Then they told me I needed a battery, so I did. Thinking these people were doing me right. I came a week later because my engine light came on. They kept it for two days again then inform me that it was a 3000.00 repair and recommend not to do it. So I went another mechanic and he check my car out the same day and told me that it was that I did not have a battery holder and because the battery was moving around it was messing with the computer in the car. Car was fix when they put the holder in. Master tech was the one who put my battery in and did not but my batter holder back. I feel I was RIP off. read more

Mastertech is the best!!! Got a regular oil change today and Bob and Lou couldn't of been nicer!! This establishment is top notch! They are AAA approved very professional and know their stuff! Will continue to go to them and make sure ALL friends and family go there too!! read more

I went here on a recommendation from my laywer. I would not recommend this mechanic. I ask specifically alternator tested and they wanted to do everything but what I had asked. Before I dropped my vehicle off I let them know I needed it by a certain day. Then I got the run around about when it would be ready. It doesn't take long to test an alternator. I ended up requesting my car after a day and a half with nothing done. read more

I was frustrated with my previous mechanic because it felt like every time I went in for an oil change he would find half a dozen other little things to do and charge me for. I did some looking and found Mastertech, and I am SO happy that I did! I mostly come in for oil changes and routine maintenance and I never feel as if I am being overcharged or upsold. Nate is incredibly kind and helpful and will always call to ask my permission before anything else is done, like replacing an air filter, which I greatly appreciate! Thankfully, I have never had any actual issues with my car, but if I did, I would happily trust Mastertech to give me the service I have come to expect from them. I cannot recommend Mastertech enough and I greatly appreciate such honest and trustworthy business practices. read more

I've taken my car to at least a dozen auto repair shops since moving to Oceanside. Mastertech is by far the best and I'm sticking with them. Nate is your go-to man here. He is super knowledgeable and very honest. The price quotes you get may seem higher than other shops in the area. The difference is that Mastertech will fix the underlying problem, not just put a band-aid on it. The cost may be high, but what you are quoted is what you will pay at the end. No hidden charges. Nate would call me directly to discuss each issue in detail and make sure he had verbal confirmation from me before doing any repairs. Since taking my car here for a check engine light, my 150K mile vehicle has not had any issues. Nate and his team really do an awesome job. Highly recommended! read more

These guys are great, if you know nothing about cars and want a straight up honest mechanic then head to Mastertech. Front of office guys are great, Nate really helped us out. The car came back for all the work we had on it in perfect condition and has done since we got it back. Went back for an oil change and air filter change, same service as last time. Prices are very competitive and just having the piece of mind, knowing you're deal with a legit business is worth it!! We will be using Mastertech and recommend them to anyone! read more

Great experience as always. Took my vehicle in to get a few things looked at and within minutes Bob and Rick had everything taken care of and got someone right on the job! The customer experience was great and the business delivered, had my car back a few hours later and everything was fixed. Thank you! read more

I would give them 10 stars if I could. Undoubtedly the best shop in all of San Diego and Orange county! I've gone to Mastertech twice now and they knock it out of the park each time. Nate and his staff are top notch caliber who are extremely helpful, honest, and straight forward. Their services epitomize best quality at the best price. They consistently kept me updated throughout their work all while diligently looking to save me money in parts and labor at every decision point. If you have any doubts or troubles in searching for the right place, I hope this review post reassures you that you're making the best choice by taking your vehicle here. You won't find a better trustworthy crew anywhere else. read more

We have been going to Mastertech for many years. They are the best. Always explain everything and always reasonable.

Took my car in for a 60,000 mile check. This was my second visit to MasterSet. First thing Bob asked was how much was I driving. Said not a great deal. So he suggested we hold off on the expensive 60K check until the next time. and just do the basics on this visit. Whenever has a dealership said something like that! These guys are the most honest and straight forward people in the business I have ever desalt with and would highly recommend them. read more

I never had a chance to experience Mastertech Inc's service, but I really liked their honesty. I called them and talked to Rick explaining the symptoms my car was experiencing with me thinking my heater was busted. It turned out that when I last flushed my radiator, I hadn't filled the radiator and reservoir fully causing there to be hair bubbles that was making my engine temp gauge fluctuate and heater not to work. Rick suggested I wait till morning and checking the coolant level and indeed I was way low. After I topped off the coolant, everything was back to normal. This goes to show you that this place is honest. They could have easily told me to come in, checked out my car, and made me replace something that didnt need to be replaced. I feel i will be able to trust Mastertech Inc should there be something I really do need repaired. Even though I never been there, I will recommend them to anyone that needs an auto-repair. - Joel read more

These guys are awesome! They fixed problems with my Toyota Tacoma that 3 or 4 other places couldn't figure out. They are very personable and don't mind taking the time to explain anything. I took away one star because it took them much longer than they originally said. Overall, my problem was fixed and I'm one happy customer. This is where I'll go for now on. read more

I just found these guys and I am very pleased with every aspect. I started with just bringing in my husband's Sonic to test the waters. Like with every new mechanic, I was a bit wary but Nate crushed those fears with his outstanding attitude and service. Our little Sonic was returned running much better than when it went in. Over the 3 day period that we have met, I was comfortable enough to take his word that my Firebird was at the end of its life with over 300k miles on it. Now it's time to drop a new engine and get my old car running like new. It's already in their shop and I can't wait to have my baby back :) BTW Nate, my car's name is Rouge, not Storm. It's been a while since anyone's asked XD read more

Want a place where you can take your car troubles and not feel like you're getting screwed? Yea, me too. I found it at Mastertech Inc. Rick and his staff are honest, efficient, and very friendly. They took care of an engine problem that could not be fixed at another auto mechanic. Plus, they double checked the work the other place "completed" just to make sure it was all done. I referred my mom when her Ford started acting up. Rick took it in without an appointment. The next day he called and said the repairs were a ton more than her car was worth. He offered to buy it from her, he fixed it up, and is passing it on to a good friend who has fallen on hard times. What a great guy! This is my new auto place, for life! read more

The name says it all, really. I recently bought a beat up 92 Ford F150, that had some mechanical issues. Before I found Mastertech, I took my truck to three other shops in North County and none of them were able to isolate the issue.The techs over at Mastertech successfully isolated my problem within a few days - it was a failing torque converter. I had even had a reputable Oceanside transmission specialist swear up and down that it wasn't the torque converter. I was turned away from another shop because my vehicle wasn't OBD2 equipped. What a joke. I was immediately impressed by the cleanliness and organization of the shop, as well as the presentation of the mechanics themselves. Everyone was friendly and well-kempt and the shop was clean as a whistle! It seems like a trivial observation, but these kinds of things will tell you a great deal about the quality of work you're going to receive. Steer clear of other greasemonkey mechanics and get over to Mastertech where they're cleaned and prepped to perform some top-notch under-the-hood surgery on your vehicle! I'm extremely happy that I found Mastertech. Based on my experience, Its clear that they employ REAL technicians that can troubleshoot mechanical problems without completely relying on computerized diagnostics to do the brain-work for them. I brought this truck in with no history and they were able to correct its problems with masterful execution. The technicians at Mastertech, including the owner, Rick, called me every day to keep me updated and I was out of the shop and cruisin' down the 78 in a weeks time. They charge more for their time than other mechanics around town, but it kind of boils down to this: "Good work ain't cheap, and cheap work ain't good." I highly recommend Mastertech, and I will be returning here for any automotive issues in the future. It is both a relief and pleasure to know that quality businesses like Mastertech still exist. read more

Bob, Rick, Guillermo are my heros!!!!!!!!! Check engine light came on Monday December 20. Dropped car off at 1:00, even though they were fully booked for the week. I had a quote by 5:00 ..... $3,800 and one week's time. Yikes! My car's total value is about $1,200. It's a Honda CRV with 206,000 miles on it. What to do????!!! I love the car and want it to last another 100,000 miles. By Tuesday morning, after Bob's many phone calls to after market suppliers, he was able to re-quote $2,000 and 3 days. I said GO. Turned out the car was ready by end of day!!!!! THANK YOU, Bob, Rick, Guillermo!!!!! I was referred to Master Tech by a AAA tow truck driver about 3 years ago and I have come to trust them completely because of previous repairs that were quoted much higher with unnecessary repairs by other mechanics. Switch to Mastertech, you'll be glad you did!!!!!!! Ditto to Keeping M's, Peter G's and Stephanie G's reviews! read more

These guys have taken care of my cars for years. Giving me a ride when I need one. Great follow up, service reminders, and letting me know when it's not worth making repairs. It's never fun to spend money on auto repairs. Good to know when you get honesty. read more

Mastertech - Auto Repair Near Me - Oceanside, California

i have been taking my car here for at least over 10 years...maybe longer? You get what you pay for! Exceptionally good service, IMO. I have read a few of the other reviews and see some complaints about cost. I feel good about the money I spend here. Their work can be trusted and they are not out to swindle you...they just need to be paid for doing their job. I assume they have bills and families, just as I do. I have had "dirty" mechanics and I am so grateful that I have found someone I can trust. I also don't have a lot of money and sometimes I can't do everything they recommend. I always tell them my bottom line and they tell me what NEEDS to be done and what can wait. These people feel like family to me. I won't go anywhere else. read more

My tire was Flat, I was met with a smile. The manager Rick took the time to get out of the office and help me out himself. He was very kind to me and also didn't charge me. read more

I have been going to Mastertech for years now. They are good, honest people who really know cars. Thank you guys for keeping my car safe and on the road! If you know how important it is to trust your mechanics, then you know when you find a place that is honest and trustworthy, you stay and you recommend... which is what I am doing... I can't say enough great things about this place and its people! My car has 230k+ miles on it. We are shooting for 500k, with their help, we are zooming on. Thanks Rick, Bob and all the guys at Mastertech!! read more

These guys have kept my old truck running well! Friendly service, reasonable rates, no unexpected expenses. I've had them fix my truck two times times now and they are great! They found electrical problems other shops had missed for years and cost me hundreds in replacing batteries. These guys found the light in my visor mirror was constantly drawing a small current which would kill the battery. Highly recommended. read more

Mastertech is the only place I trust to work on my car. They know what they are doing and they are very responsive. It's expensive but you do get what you pay for as they say. read more

Went in 2 hours before closing without an appointment in hopes of having my car smogged. They were able to take my car back and have me done in 40 minutes. They were excellent and friendly even though I showed up unannounced. Great service and great people. Definitely recommend. PS. They have coupons on their site and I basically got the California extra tax for free. read more

My car lost all power and had to be towed. Mastertech was recommended by a friend. She was right they took care of everything, keeping me posted on all the work being done and of course the cost. I have an extended warranty on my car and they took care of all the calls and paperwork. So thanks to Bob in the office for all his hard work. I have now become a lifelong Mastertech customer. read more

I have nothing but good things to say about this mechanic shop Nate and rick are both amazing helpful gentlemen. when I brought my car in it was a running poorly and clanking not only did they fix my car but they also made sure I knew what was going on every step of the way. 10/10 would recommend this shop to anyone looking for quality services from quality people! read more

Excellent, Professional customer service!!!! It was my coworker who referred me, its worth it.. Fair pricing, it was affordable. As a lady, l was given an honest service.My famliy now considered MASTERTECH as our mechanic service plac!!! read more

Excellent customer service and very knowledgeable in what they were doing. I brought in my Ford Fiesta not knowing exactly what the issue was and they figured it out in less than a day! Amazing service. Bob was outstanding (: read more