I purchased my 2019 Highlander Hybrid in December 2021. It showed MPG of 27.9. Each time that I took it to the dealership for service, it was returned to me with a lower MPG. When it dropped to 23, I asked the service person why. I was told that it depends on the driver. I am the only driver! I recently began taking it to Master Tech. They are friendly & professional. AND when I picked up my vehicle, lo & behold, the MPG is again at 27. Highly recommended!! read more

LIFE THREATENING SAFETY NEGLIGENCE As a Senior Asian Women, I want to share my experience, since I chose this mechanic shop 5 Star Reviews and the AAA certification on the door. I am not a reviewer person, but I don't want anyone to go through the unnecessary fear, stress and anxiety of having their life in danger especially when a parent suffered a stroke and is incapacitated and you are her advocate. Repair: Differential Gear Shaft Replacement Repair entails: disconnecting brake lines, reconnecting, and bleeding them Cost: $5,335.00 Summary: 3 repair visits and 24 hours out of state emergency brake failure repair Repair 1 p/u date April 14th - failed at 70 miles an hour in Oregon on my way to San Diego, Ca, by the time I got back to Vancouver, WA it was worse than when I first brought in for the repair. Repair 2 p/u date June 4th - failed at 25 miles almost immediately June 9th went into the shop One Last Chance and I Demanded Toyota OEM parts since I learned I paid too much for none OEM parts and they were trying to pressurize the pinion gear themselves, the reason for the immediate failures. Also, stated if this replacement failed, I'd expect all my money back. Repair 3 date July 9th - my brakes lost pressure in early Sunday morning of July 12th on my way to San Diego, Ca. failed in Bakersfield, California at about 8:30 am after driving all night. Paid $395.91 for a 24-hour emergency mechanic to bleed my brakes. Brake Failure Cause: bubbles / air in the rear brake line. Why didn't it fail sooner - low traffic cool night driving, used cruise and to keep myself alert slowing through curves by shutting off cruise and accelerated then restarted cruise while driving through the Oregon and California mountains. What happens when bubbles / air gets in the brake lines: brake fluid heats up and the air expands causing no pressure to your brakes and the pedal goes to the floor. read more

I was loaning my Yukon to a friend coming into town and needed a service asap. I had no luck at the Dealerships but they referred me to Master Tech, they were able to get me in the following morning. Great Service Dept, very friendly and knowledgeable. I'll be going back. read more

When you make an "appointment" here, that's not really when your car is getting serviced. They should clarify that with an appointment you are dropping off your car and they will get to it when the "appointments" before you are done. They have a shuttle service to take you home while you wait and I'd suggest they tell you that when you make an appointment. I had an appointment at 10, it's 12:30 and they haven't even looked at my car yet. At 1:00 I had my estimate of work needed. I had to make a return appointment. They are very nice and explain things to you. read more

Great customer service from Taylor. Had an issue with the billing and he resolved it quickly and easily. Good price for the service as well.

Honest guys, relived to get the my vehicle running again. Thank you, I will be back. Sharing you information for those who need your services. read more

I was charged $1700 for a power steering pump replacement that didn't work. Took it back to replace under warranty was denied and plus wanted another $1000. What a disgrace. read more

Had such a great experience here. Kevin was friendly and very communicative, which made everything a lot less stressful. Ashton, the tech, did an amazing job. He figured out the issue fast and got it all fixed with no pressures, just solid, honest work. It's pretty rare I feel this taken care of at an auto shop, so I'll definitely be coming back!! read more

Just wanted to thank you for making a stressful car issue, so much easier. I was lucky to find you and we appreciate how quick and professional you were.. really happy about all the options available and the offer of a ride home with my Border collie! Thank you and if we ever have any car problems in the future, we'll be back! You're the best! read more

These guys messed up on my thermostat housing, even though I took it back twice to them on top of that telling me I had a scored piston when I take it to an actual professional shop and they told me and showed me there was no scored piston. Kevin loves to argue and enjoys talking over me when I'm trying to explain my situation. Kevin needs customer service training monthly. Be aware of chop shops like this. I had a broken lifter and instead of finding the broken piece and making the job right, I had to find out a big chunk was in my oil pan...... read more

I took my truck to Master Tech to have the vacuum pump replaced, and after my experience, I can see why people feel ripped off. Between their high prices and poor customer service, I was left disappointed/ resentful. My truck was in their shop for nearly a week, I spent thousands of dollars, and I still had to take it to another shop because I felt like Master Tech was giving me the runaround--at my expense. (Other shop was a much more pleasant experience) Master Tech also left trash in my truck and didn't reinstall the valve cover because bolts were missing. You'd think a mechanic shop would have spare bolts on hand to properly secure it. read more

Awesome customer service! Very professional! Organized and professional! Fixed a coolant issue on our ford Transit. Reasonable price, quick turnaround and good communication! read more

Responsive, quick, helpful, follow-up and patient as I missed details of things they'd already explained to me. Haven't worked with them yet - I'll do that in a couple of weeks - but a great experience starting out. read more

Scheduling appointments is quick and easy, whether over the phone or online. Oil changes are done efficiently, and the customer service is always professional and friendly. I'll definitely be a returning customer. read more

So they made a very scary experience very delightful.I called and spoke to Kevin and they suggested using finance option . Which was a lifesaver. Kevin kept in contact with me every step of the way.between the financing and what I was required to pay, it made for a wonderful experience. Will be using these guys for all my mechanical needs they are also very transparent with pricing so you know what your signing up for. Honesty is appreciated read more

They fixed my sons car for a reasonable price. They were so nice and explained everything. No extra charges and warranty their work. We had a great experience which is so hard to find in a mechanic! read more

Had a problem with our key receiver: It showed the key was always inserted, so we couldn't lock/unlock the car remotely. Took it to this place and asked them to fix it. They charged us $179 for diagnostics. They did a full checkout of our car and suggested many repairs and maintenance items. We didn't ask for this but had no choice in the matter. Few of the suggested repairs are on the Acura maintenance schedule (eg. "Need new timing belt at 60k" when timing belt swap not required before 105k). We were basically charged $179 so they could try to sell us unnecessary services. NONE of the diagnostic fee was applied to the actual repair charge. Then the $179 charge (familiar price?) to actually fix the problem. We believe this involved using a pick device to loosen a lever inside the receiver. We'd give a good guess that this took at most an hour. Twisting the knife, we were forced to pay $29 for Hazmat disposal...for picking a lever inside a hole in the dash. Here's another gem: They wanted $379 to replace the transmission fluid. The oil change shops only charge $185. This is not rocket science. Two stars only because the problem was fixed. We paid $423 to have a guy loosen a lever inside a key receiver. We're done with this shop. Update: Kevin called and left a message defending his charges. Basically they charge $180/hr for labor and his ass is covered by his fine print. Go Kevin. read more

We were towing a trailer thru Vancouver Washington, when my truck went into limp mode, low power, very frightening, my daughter found Master Tech Automative based on their high reviews and we contacted Kevin Krecklow's shop at 9400 NE Vancouver Mall Dr. We let him know that were on our way to a family reunion. He found the part we needed and asked his wonderful wife to drive 20 miles each way to pick up from the warehouse Kevin and his crack team had us back on the road in less than 3 hours. Thank you, your wife and team for saving our trip !!! read more

I was having problems with my Honda and they got me in and took care of it in the car hasn't ran better in months! Thank you Kevin

couldnt be more please with the hassle free process they have. I was always informed and they were right to the point. fixed my issue in less than a day. I highly recommend. read more

Master Tech was very helpful in getting my car in quick for a brake inspection before my vacation. Their prices were reasonable and had a nice air conditioned waiting room too! read more

The people were nice but quoted me 2500 for my drive shaft... that's robbery, I took it to Ron's automotive got it fixed for 16. That is a 900 dollar difference... I also felt like the guy Kevin treated me like I was stupid when I told him I was going another way "well you still have to pay for it" (the inspection) obviously... being nice isn't a good excuse for over charging customers if you're looking for a good deal this isn't it. Cars are very important in our society we have to get to work we need to goto the stores etc don't let yourself be taking advantage inspection was $219 btw read more

Brought my corvette in to get the pilot bearing replaced. They were very expensive. I figured alright spend the money get the job done correct. Well that was a mistake. 7 months later the pilot bearing exploded. They tried to blame it on "Chinese parts". They did warranty the work but it didn't matter the damage was done and my vette was essentially garbage at this point. They struggled to get my car back to me and unfortunately now I have a half fixed corvette. Won't make that mistake again. If you have a corvette. Don't take it to these guys. read more

Master Tech Automotive - Auto Repair Near Me - Vancouver, Washington

We called Master Tech in the afternoon and they had our truck in and finished by the first thing the following morning. We are super happy with the way Kevin quoted our needs and kept us up to date on everything through the process. Will definitely be going to Maser Tech when needed in the future. read more

Always a great consultation, each diagnosis has been spot on. High quality, reasonable cost, on time or earlier than expected. No buyers remorse, would definelty recommend to friends and family read more

My wife and I will not be returning. Our battery light came on earlier this week and they told us we needed a new alternator which came out to a $1200 fix. We paid it and 2-3 days later the battery light came on again. My wife took it back into the shop and they said the belt was frayed and "close to snapping", it cost around $200 to fix. They also claimed they found a mouse nest in the engine (see the picture they gave us). It seems unlikely to me that mice would be able to nest in our engine since we drive this car on a daily basis. I don't understand how they could have missed these 2 things, especially the belt, while they were replacing the alternator 2 days ago. This tells me that the staff here is either incompetent or they intentionally charged us for the for the expensive fix knowing we'd be back a couple days later to pay for the smaller one. The staff has always been extremely nice. Unfortunately, I think this is to cover up that they will take advantage of people when they can. read more

Master Tech Automotive - Supposed mouse nest, given to us by the shop - Auto Repair Near Me - Vancouver, Washington

Had to get ball joints replaced. This is the only shop I've been to that I feel I was treated honestly and didn't end up with extra expenses. The work was done quick and they are friendly and to the point. Appreciate the professionalism and integrity here! read more

When my wife's 2011 Subaru forester had a really bad knocking noise I googled where to go. After looking over reviews compared to amount to reviews on Google yelp I went with Master tech. Rion greeted us was friendly and accommodating.And he answered all of our questions gave us options things that needed to be done in a priority list and work to stay within a budget that we had. Having just moved to Vancouver from Warren Oregon... I'm glad to have a new mechanic! read more

Master Tech Automotive - Auto Repair Near Me - Vancouver, Washington

I was new to the area,being from Texas, and had gotten a referral from an acquaintance. They have been very responsive and thorough.I did have multiple issues that they have dealt with professionally and courteously, besides the normal servicing. I highly recommend their services anytime! read more

After talking to Andy the mechanic I knew my truck was in good hands. it did not take him long to fix the air conditioner and the price was exactly as quoted. The next time I took it in for an oil change and sure enough Andy made sure my truck was ready for a trip. I did have the pleasure of talking to the owner (who's name is Andy also) he was so kind and was making sure I had a good experience at his shop. because of the owner caring about his customers I will be bringing both of my cars for service. read more

Had them install an interlock device in my 2015 Denali. As soon as they installed the device the vehicle started having problems... the automatic running boards wouldn't fold down, then the truck wouldn't hold a charge. Had the truck towed to their shop numerous times only to have it stop working after I drove it once. One of the times I had it taken to their shop they call me and say the truck is fixed and to come get it. I showed up to get the truck just after they closed and it wouldn't start so I basically drove over there for nothing. When I talked to them the following day they didn't even apologize for wasting my time and making me drive over there for no reason. When I had enough of dealing with the truck not working I finally had the interlock device removed and basically spent around $2,000 on shop hours and installing and removing the device. When I went to have the device removed they told me the tech they had that had installed it no longer worked their and they had no one else to remove it so I had to take it somewhere else to have it removed. Shady shop and would definitely steer clear. read more

Exceptional customer service, communication, and honest work. Ryan is a delight and doesn't mind having a conversation. I have Brought two of my vehicles here this year. I was completely impressed in how they take photos during their inspection and take meticulous notes. This place is my go to mechanic. read more

I have brought my car in 3 times to get fixed. It was repaired in a timely manner. Even guaranteed their repairs. Very professional and cute mechanics:) read more

I would give a zero but it's not an option. Brought my truck in for an e brake replacement, incorrect installation. Told me I was missing a part I went down and checked it out it was incorrectly installed but had spent hours looking for the part both on the road and at the dealer but after realizing they incorrectly installed it, they argued with me and told me I was wrong except that I have two of these trucks and was able to describe what they did wrong so that it could be repaired correctly paid over the phone and asked that my keys be left in the truck so I could pick it up later that night, arrived to pick up my truck and the keys were not in it!! Had to return again (4 times for this one job) to get my keys Go elsewhere if you can I also asked the service manager of the entire organization to have the owners call me they never did read more

I've had services done here twice and both times were quick and efficient. One time was for an ignition switch and the other was fixing an oil Leak and servicing my AC Very friendly and professional! Thanks for your help! read more

Went in yesterday to see if the guys could figure out why my car is leaking oil. I made the appointment with I believe his name is Andy or Randy at the front desk he is always there. The guy didn't tell me anything about a charge to have my car inspected when I made the appointment, had he have I would've waited to make the appointment because I've been so broke lately. They kept my car for more than three hours gave me a ride home in some strangers vehicle who had just dropped their car off to be worked on and then told me it would be almost $600 to have an oil cooling hose repaired. I told them I didn't have that much money laying around right now but I would get it fixed when I got my tax return money here in the near future. They then sent another one of their workers to my home in another strangers vehicle to pick me up. I would be very upset if I found out they were driving my car around to chauffeur their customers. When I picked my car up it was a quarter tank of gas lower than it was when I dropped it off. And they didn't offer to compensate me for it. They charged me $155 yesterday just to tell me where my car was leaking oil from and used a bunch of my gas. When I told the guy I think his name is Andy at the front desk that I didn't know there was gonna be a charge for the inspection his response was my guys don't work for free and I told you about the charge when you made the appointment,I'm really broke too I'm a single dad and my daughter is expensive. Now that I've had such a poor experience here I will be taking my car somewhere else to be worked on as they cannot be trusted. He did not tell me about the charge for the inspection I would've remembered something like that. I can't stand being taken advantage of your typical automotive place don't go here save your money and go somewhere else read more

If I could put less than 1 star i would! Terrible service, terrible work done! Brought my car in with a few lights on but when I got it back it was smoking!! Brought it back to get fixed and they were extremely rude and blamed me for the damage they cause!! read more

Stressed out with money crunch and not knowing what went wrong with my car. Brought it here and Ryan & crew took away that stress. Able to get me back on the road with a quick turnaround. Any other car issues I have in the future, I know I'm coming back here. Friendly and give you options. read more

I'm sort of shocked to see such negative reviews on here, because these guys have been a Godsend for me. I took my car in for an oil change, and they were quick and efficient. Answered all my questions about future servicing needs thoroughly. My tires are low profile, and keep getting low due to pressure drops from the cold weather we've been having. I've run my car down 3 times now asking them to refill the air every time it gets low, and they happily and graciously take care of it for me every time. I'll definitely be back for any future auto needs. read more

Elan and James were extremely helpful. I have a warranty with Beaverton Toyota and didn't want to hassle with the drive over the bridge. Quick access to a technician with very friendly customer service. Felt like was at the Hilton. I will recommend my friends and it's conveniently located next to the Vancouver mall. A big thank you to the team of men and women who serviced my vehicle. read more