Been customer over 10+years. First time ever called for service and issue, been no respond for over 10+ days and finally made the appointment for 8am this morning and no show. Was no contact til 11am. NOT acceptable service behavior and manner. I have to take time off from work - my time with lost income. read more

I cannot even remember when I first hired Master Pest Control yet I know that it was at least 8-10 years ago. I've never regretted using this company. Not only are they efficient and effective but, the owners have that Nordstrom and Bel Air attitude when dealing with customers. One commenter said he thought MPC is successful because of their customer service and while I applaud that quality I also think it should be noted that the spraying of bugs, ants, roaches, and spiders is 'spot on!' Plus, the owners are a husband and wife team and if ever a customer texts or calls them not much time passes before a text or call is returned. That is what I would call Quality Customer Service! One last comment, because it is a family run business, honestly, they feel like part of my family. read more

I gave this company a chance when a very informative and polite sales guy came to my door. He knew his stuff and I was seeing ants in my house, it's been a few months now and I am very happy with the results, I haven't seen another ant since. I should've written a review earlier but I remembered to once a sales guy from another company White Knight came by and it was an awful experience, it made me grateful to Master pest control and how they have conducted themselves!! Would highly recommend! read more

great service , friendly technician , not finding any pests after the treatment hopefully this service will continue read more

I have had service with this company for almost a year now and am very satisfied. I think what makes them stand out is the customer service. If my yard needs alittle extra attention they as quick to address it. I would definitely recommend them! read more

The best pest control service ever, im a loyal customer! They always knock down any wasp nests and are very thorough and efficient and friendly! read more

Best pest control service in Sacramento. Very affordable and every technician is very kind and responsive to any issues that we have had. If you are looking for a good pest control service that gets the job done, call them up! read more

Tim did a great job! He and the lady on the phone were friendly and explained the process and reasonable rate as a one-time charge with no strings attached. (Meanwhile, the other company I called tried to sell me an expensive package with a contract for unnecessary, highly toxic extermination.) Tim did a thorough job of spraying dust into a hornets' nest that would not effect the soil or dog run in the area. He then promptly removed a large nest (of over a foot long and wide) that was making the yard impossible to use. He then cleaned the dust around the ground. The hornets aren't happy, but I sure am! read more

Paul came by on very short notice and helped us with a bat that was observed flying in the daylight on our patio near where our baby plays! Very scary situation and Paul was incredibly helpful and knowledgeable and got the job done quickly. Highly recommend!!! read more

If I could give negative zero stars, I would. Management, technicians are rude and incompetent and those are their best qualities. If you call to let them know something wasn't done right or their techs are rude they just laugh and hang up on you. If you want good customer service this is definitely not the place, no matter what "specials" they offer. There are far to many good companies to use this one. I am so happy I didn't sign with them. read more

The entire process was positive. The inspection was thorough and professional. They took immediate action to mitigate the rats in my attic. They sealed all access points and put pet safe traps outside the house. Their monthly service takes care of everything It's a great value for great service read more

Very polite and professional service. Showed up on time and completed the work. The paperwork was easy to understand and was explained well. I would definitely recommend this company to my friends and family. read more

Amazing Service from the start with the qoute to the service that included pictures of the nasty wasp nest that they found underground and dug up. They texted me and sent pictures of everything. Very professional! Also offered a followup service at no charge to make sure the wasps wete gone. I recomend to anyone in need of pest control. read more

My wife and I bought a house in December of 2020 and were met with an infestation of roaches. My wife found Sawyer and Master Pest Control online and he came out immediately, and put together a plan to get rid of the pest. He was professional, very informative and we never felt like he was just trying to get paid. We no longer have a roach problem. If you want it done right and in a respectful, professional manner, you would be foolish to not call Master Pest Control. Simply the best! read more

Paul returned my call in the morning, came in around noon, took care of the bees and even gave me the honey! Friendly, accommodating and professional. Highly recommend! :) read more

Waste of money! Called about a rat problem in my house. The gentlemen who showed was very nice, helpful and informative. Left some traps in my attic and garage and stated they HAD to be removed by them since they're THEIR traps and they need them back, and every visit after this day would cost $75 on top of the $150 for that visit whether they set traps or not! So REALLY their price for rodent removal is $225 ASSUMING they get them all on the first round which they likely wont. At this point, I was already feeling swindled, but if you've had a rat in your house before than you understand, I just wanted them gone. Hopeful my rat woes would be over soon, I let him set the traps. Less than a week later I'm getting a call stating they need to come get their traps and want to know what time that day is good. The tone was NOT that they wanted come see if they were successful and i am free of rats which is what I hired them for. No. They just wanted their traps. I was out of town that day it being a day or two after Christmas, and told him we would have to schedule a time next week, at which point I would have discussed further what we do from here about these wretched rats. I also sought clarification on their guarantee of complete rodent removal, which was the only reason why I went with them and paid such a ridiculously high price! However, I was never given the oppurtunity. Yesterday I believe Paul himself showed up at my house when I wasnt home. He was outside when two of my tenants pulled n and he proceeded to harass them about my whereabouts and insisted he needed to get his traps. According to them, he would not let them go inside and demanded they call me and find out where I am. He even told them he would waive the $75 fee all he wants is his traps. They ended up letting him get the ones out of the garage. Only because he wasnt satisfied with the 3x they called me with no answer and they just wanted to go into their home. Later I saw an email he had sent me at 8:30am stating I have been called 3x now to schedule but I have been unavailable. The whole tone of the email was condescending. Which is the part of all this that confuses me the most. I didnt do anything to you. I didnt chew holes and make tunnels through your walls so I can enter your home uninvited, making nests out of your trash and stealing your 3 year olds uneaten food! I gave you $150 that I REALLY didnt have to spare for you to help me with this problem so I can keep my daughter safe. It has been less than 2 weeks since those traps were placed and I feel like I'm being treated like some sort of rat trap thief or something. I dont want your damn traps! I just wanted you to take them with the rats attached, but instead you took them empty!! Thanks for taking the only money I had to spare for this, which would have been plenty for any of the other services I saw on craigslist. Going with you was a MISTAKE. Forget my rodent problem that I hired you to eradicate! Forget I am now $140 in the hole for you to do absolutely NOTHING but motivate me to write my first ever Yelp review. Forget that there are laws for harassment that your behavior teeters on the edge of! What's important here kids, is that this man has his traps returned to him at once! Un-friggin-believable! I feel like I've been had by a Disney villain. Save your time, money, and dignity. Go with someone cheaper, who will ACTUALLY help you with your pest problem, and not look down their nose at you while not doing it. read more

In response to Master Pest Control's retort: I still have NUMEROUS text messages from you that belie everything you've stated. I still have them, so if you're unconvinced, I'd be happy to post them here to refresh your memory. read more

Showed up within an hour and took care of the bees in the chimney. Great service, professional and reasonably priced. I would use them again

Couldn't be happier! Thank you for taking care of the skunk in my yard the other day. Responsive, fast and professional service! I would definitely recommend and will use their services in the future should it be necessary. Thanks again! read more

I called the owner after having an issues with a bee nest somewhere in my roof area. I found him on the internet after searching for bee specialists in my area. I reached the owner by phone while he was driving and was not giving me very much attention...in fact I felt as if he was conducting two conversations at once. I told him I didn't know where the bee next was located but the bees were flying under the roofing tiles so they were in my roof area or within the exterior stucco walls of my house. He quoted me $2000 and told me he would be going through my master bedroom ceiling to find the bees. This seemed absolutely crazy to me. Why would I pay a stranger to damage the interior of my home in search of bees which I know for a fact are somewhere within the exterior structure of my home! I explained that was a much larger fee than what other bee specialists were quoting and that I wanted him to search for the bees in the roof area where they were entering but he said that would be too much work and would cost much more! I told him I would need to call a couple other bee removal specialist and he then lowered his price to $1230. This made me think he had thrown a large quote out there hoping I would simply agree to his outrageous price. He had trouble finding a day he could do the work and finally scheduled me over a week out despite the urgency of situation. We agreed to Monday May 12th at 8am. As soon as I hung up I realized I needed to change the time to 10:30am so I called him right back. He didn't answer. I left a message asking him to come a couple hours later on the same day and asked him to confirm that he got my message. He never called me back. He never showed up on Monday. He did call me today (two days later) trying to get my business. I told him he was a total flake and I would never let him near my house now since he couldn't even bother to call me and cancel, let alone show up like we agreed. I hope others steer clear of this guy because professional don't waste their potential client's time like this. Had I thought about it for a moment, I would have asked him if he has a contractor's license and what roofing experience he has. Either way, he's not very professional and I suggest you call someone else if you have a pest problem. read more

Paul and crew were fantastic!!! They came out and extracted a hive 30' plus up on the top of house in EDH. They had to cut through stucco, remove, repair and paint. All work was done very professionally and on time. Great customer service and I highly recommend. read more

I was hesitant about using Master Pest Patrol after reading some of the reviews, but I am very happy that I used them! We had bees coming into our home through the connection of our air conditioner. We had called a bee keeper that told us to use Bee go and that the bees would go out on their own. What a mess this caused us as the bees then moved up into our home and came out in the master bathroom. We called Paul who came out that day. He had to cut a hole into our stucco to get the bees out. Long story short, we are very grateful to Paul's for his professional service. He took care of the bees and did an excellent job on patching the stucco. We would highly recommended Master Pest Patrol! read more

I was ripped off by the owner Paul himself. I had been hearing sounds coming from my attic so I called and he came out to my house. Crawled up in the attic and told me I have rats. Left some rat poison up there and told me there was probably a hole that needed to be closed up on the side of my roof but to wait a month before doing that myself. Charged me $225 and left. He was there less than 30 minutes. A month later I am hearing more sounds than before I so I call him back and he agrees to come back over to my house Friday at noon. Doesn't show up, doesn't call, doesn't return my 2 voice mail messages. In fact I never hear from him again! After calling some other companies and being quoted $250 for trap setting with two follow up visits that include them closing up any entry holes, I realize I was ripped off. Not to mention just being shocked by the bad buisness practice of this company. I was informed that setting poison out may cause the rats to die in the walls of my house which can be very smelly. I am really upset that I was treated so unfairly. read more

if you have a honey bee problem these are the people to call. They are licensed, extremely professional and did a great job. Very punctual, reasonable priced and when they finish the job you can't tell they were there doing all that big job, Highly recommend them read more

I just wrapped up a very satisfying experience with Master Pest Patrol. My neighbor recommended them after Gavin helped her with skunks. I called about rodents in the attic. I had just had my roof replaced and they had found a way in and I wasn't sure what I was dealing with... Paul and Gavin came out and said it was a rat or rats. They pest proofed my roof and home after assessing where they were most likely entering. Then Gavin came back repeatedly until we caught one very large, very smart rat. He dealt with removal and clean up. Just as he finished up we had a huge storm and the skunks moved up from the river. One dug under my foundation and got into my cellar. Paul came over the weekend and put a couple of traps out. Gavin returned to help me troubleshoot. We didn't catch the skunk, but s/he's gone and I have been able to lay down wire to stop them returning. Living so close to the river in an older home, I will always be on the alert for unwelcome guests. It is good to know I can call Master Pest Patrol to help. read more

They set a trap for a skunk under my house, saying they'd come and get the animal when it was trapped. I've called them three times and the skunk is now dead in my yard having suffered in a tiny trap without water since early this morning. Screw you, master pest patrol. read more

Master Pest Control sounds convincing on the phone but the product is suspect. Called for a honey bee removal and was quoted a price of 225.00 to remove them. The first application did not work and I requested a follow up to the problem. Was informed that a return visit would cost 275.00 to revisit and remove the bees and I agreed. The second application did nothing. Follow up was seriously lacking. I eventually removed the hive and bees myself. read more

After a great weekend I came home to bat hanging from my ceiling; it was terrifying I didn't know what it was at first glance and had no idea what to do. After being rejected by animal control; I ran a search for bat control and came across master pest patrol. It was about 10:00PM when I called last night and Paul answered, ready, and willing to come out from Elk Grove to Downtown Sacramento to safely remove this bat from my home so I could feel safe. He was very professional, informative, and friendly. I cant stress enough how great it was to know I was able to connect with someone at such a random hour and have him come out with a concerned yet positive approach, and willing to help. Hope to not find another creature in my house and not have use him again; but if the need ever arises I will definitely call him. He will be conducting an inspection on the home and said he would block entry/exit; I will post those results later. read more

2 weeks ago I woke up at midnight to the sound of my Yorkie chasing something down the hall...turned on the light and realized there was a BAT in my shower!! I removed the bat and frantically googled bat exterminators and found Master Pest Control. Called them first thing in the morning, Paul stopped by right away, assessed my property and I found out I had bats in my attic! Paul even showed me a video of one in my attic roosting. Paul said they could treat the property that afternoon and his assistant showed up and worked for hours plugging up gaps in my house and installing one way exits. They returned later to remove the one way exits and plug those up. I was COMPLETELY SATISFIED with Master Pest Patrol - they were professional, patient, affordable and really knew their stuff. (they even guaranteed their work for a year!) I called Paul at least 4 times after his initial visit, with questions and concerns, and he was always available and always took the time to talk with me. I highly recommend Master Pest Patrol for any of your pest problems, but specifically THEY KNOW BATS! One thing I did learn tho - if you have a bat in your house, keep the bat and turn it in to be tested. I didn't do that, subsequently I had to undergo rabies shots. I didn't get bit, but because I had a bat in my home my doctor felt it "better safe than sorry". Thank you Batman & Julio! :) read more