The jury is still out on this place. Check engine light was on... It's a loose hose, we'll put a new one on and you're good to go. New hose installed. Paid the invoice. Three days later, CEL back on. Set an appointment to return. Smoked the system and found a leak in a solenoid. Replaced the solenoid, paid the invoice (minus the fees of the 1st visit) and went on my way. 2 days later (today), CEL back on! Stay tuned. read more

I had a very disappointing experience with Master Chevrolet. I brought my 2021 Tahoe in for a recall-related concern, but instead of taking my concerns seriously, I was told I needed to pay $180 just for an inspection. My vehicle sat there for 48 hours with no real resolution. After picking it up, I took it to different delearship the same day, and the difference was night and day. They diagnosed the issue the very same day, confirmed it was related to the recall, and even arranged a rental vehicle for me without all the unnecessary runaround. As a disabled veteran, I expected to be treated with a little more consideration and respect. Instead, I felt dismissed, missed appointments and inconvenienced. No customer should have to waste two days without answers only to find another dealership that resolves the issue in a matter of hours. To make matters worse, the recall ultimately failed and confirmed that my Tahoe needs a complete engine replacement. Had my concerns been taken seriously from the beginning, valuable time could have been saved. Based on my experience, I cannot recommend Master Chevrolet. Customer service, communication, and willingness to stand behind GM recalls need significant improvement read more

Never take here. For a sensor to be replaced and a recall and I was like might as well just do my 80,000 mile warranty work. Which I was like OK, let's just do it all at one time I get home and I have oil spots supposedly now I'm leaking oil which wasn't doing it until they did the work on it. I would not recommend them doing any work. read more

On August 7, 2024 I purchased a 2024 Chervrolet Trax. Mr. Travis White was so helpful. He was very knowledgeable of every vehicle that I looked at. I finally made up my mind to purchase the Chevrolet Trax. Mr. Travis was very friendly he even offered me refreshments as I waited for my vehicle. Once I signed all paperwork he took me out to my vehicle and helped me sign up for my Chevrolet Rewards and Onstar. I highly recommend Master Chervrolet Cadillac in Aiken SC. When you visit them ask for Mr. Travis White he's one of the best sales consultants there!!! read more

Master Chevrolet - Master Chevrolet Cadillac in Aiken SC..... 2024 Chevrolet Trax - Car Dealers Near Me - Aiken, South Carolina

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It had been 9 years since my last New Car purchase experience. This month izI was again in the market for a new ride. Did research and made some visits to several Aiken dealerships. Had it down to 3 vehicles as top choices. The salesmanship at dealerships could not have been more different. One dealership insulted me with trade in offer and the vehicle had over $2K of what is now called Dealer Oprions. If you buy a new car and the factory paint job needs a $2K paint protection and interior protection it must be a lousy paint job. One other dealer didn't have model I wanted but seem to think I could be reasoned into buying a vehicle i I didn't want. BUT, upon my arrival I val at Masters Autimotive Aiken, I was met by a young, very professional salesman. Brandon was his name and I could tell he knew I was on a Recon mission. No pressure. I never felt like a kitten about to be carried off by a hungry hawk. Couple phone calls later and approval from wife I walked in and Brandin had a simple offer document prepared. Very generous trade in allowance for my low mileage, well cared for car. Rest of details in plain sight and really no need for "The Dance" of let me talk to my manager BS. Brandon worked up final deal with extended warranty and I felt relief. So we are the new owner if a Equinox ACTIV. My history with this dealership tells me I will relieve good service post sale. If not I will share that too. SO, I am at this Point giving Mssters Automotive, Aiken SC 10 out of 10. Brandon gets a 10 also. I do recommend, very highly this Local Business. It is well run and organized, not chaos of others I visited. Thank You Brandon and Masters Automotive. BTW, I got very good interest rate on this purchase also. 2% less than my banking institution. ANDY LOWE , NEW ELLENTON SC. read more

Yes, "technically" the oil filter became Defective after being pinched during installation. Again, we stand by our experience and assessment! read more

Master Chevrolet - Oil Leak, one day later after routine oil change! - Car Dealers Near Me - Aiken, South Carolina

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Would not recommend to anyone! This is the slowest dealership/auto shop I've ever came across. They take days to diagnose what's wrong with your vehicle then take even longer fixing the issue. They DO NOT value appointment times. I dropped my car off the night before like advised for a 9:45am appointment the following day. When I called to check the status of the vehicle around 1:30pm (they don't even update you on what's going on) MY CAR STILL HADN'T been worked on!!! The sales manager or whoever is named Travis explained rudely that appointments don't matter when other vehicles pull up like what type of place does business like that. He also got real nasty when I wanted an explanation on when will my car be ready. Long story short it took them 3 days for a simple fix. Very unprofessional and inconsiderate 0/10 TAKE YOUR BUSINESS ELSEWHERE. The workers just stand around and loligag that's probably why it takes forever for them to do their JOB. They also tried to charge me $700 for a job I didn't agree to. These people are SCAMMERS read more

I would highly recommend Master Chevrolet and Travis White. Both were very professional, and Travis made the process seamless. I drove the car on Thursday, provided all my information on Thursday and Friday and Friday evening I picked up the car. I was literally there for 30 minutes on Friday to sign papers and pick up vehicle. I have bought cars where it has takes 3, 4, 5 hours to get through the process. Travis was great and I actually found him by prior reviews. So if you are in the market for a vehicle, see Travis White. read more

The service department is not honest. I went for a $90 oil change. They called me and said I needed a filter replaced for $60. Not to mention, every time I go there, they always find something that needs replacing. My total was $200. They said labor was not included in the original price but never disclosed to me that labor was going to be $50 extra!! I have never paid for labor for an oil change. Micheal and Amber were the associates I delt with. Neither one of them were professional or understanding as to why I was upset that my total was much more than anticipated. I will not be going back. read more

Brought Tahoe in for regular oil change and to seal a nail hole in middle of tire tread. Appt was for 1:15. Arrived at 1:10 there was a sign to drive around to otherside. The garage door was shutnon the side too and door was locked. So one of the service techs opened the garage door. Was told would take 45 min, ended up 1.5 hours, no big deal had left and came back. Was told by employee that when the technician removed the tire, couldn't patch the hole, since they only patch and not seal and recommended buying a new tire. I said no. He recommended taking to a tire store to repair. So the next day I did take to Costco, but the wheel lock key was no where to be found. So I called Master Chevrolet from my cell phone. The wheel lock key was not put back and Master claimed they didn't have it and then denied taking tire off. I was stuck at Costco store asking the Master Chevrolet on my cell phone what I can do now. The Master Chevrolet service manager then suggested I take a hammer to remove wheel locks so tire could be fixed. What!?!?! I asked if he was serious and he said that's what he did to his vehicle. Not satisfied with his solution, and blatant lies, we contacted 3 other dealers and they all the the same thing. You can order new wheel key lock specific to your vehicle. Now I put to you why wouldn't THAT be the 1st suggestion by a SERVICE MANAGER?? It's because to take advantage so I'd buy a new tire. I will NEVER be back to your dealership, service department or otherwise. We have several military friends and family in the community that have been made aware of the gross negligence and horrible customer service from this dealership. We had been in the market for a new Tahoe, we won't be back to Master Chevrolet. read more

If I could give 0 stars I would, my brother brought in his wife's car for diagnostics. They told him he needed 2 sensors, well they wanted to charge a crazy amount to replace them, like 1,000$ crazy sensors only costed $130 for both Went and bought the sensors and put them on, not the problem. So at this point he is 300$ in parts and diagnosing. Well he took it to a transmission shop, yes a transmission shop. They diagnosed for free and they told him the exact problem. The resonator was busted up and causing the car to bog. Had it fixed that afternoon. This place is a absolute joke and I will never recommend these people. Absolutely crooks and for everyone's Info I was there through the whole process and helped put the sensors on so this review isn't based on just word of mouth. Shout out to performance transmission in north Augusta! They were great and a major help! read more

I was not taken seriously and they tried to rip me off. Took forever to get to me about a part I was picking up. They sat right in front of the window and talked the whole time. And were very rude and demeaning when I said that the price they said did not match the quote. (440 is a major difference from 275) Do better. read more

If you want a no BS car buying experience this is the place. Travis White was my contact.He was a rarity , a car salesman who told the truth. He worked the deal , stayed in touch , followed up on any questions. Over all it was the best car buying experience I have had so far Larry Wooten read more

So many dealers seem to be taking advantage of chip shortages and the Master dealership is no different. Most dealership will have a sales group a maintenance group that act like they do not belong to the same dealership unless you are buying any extended warranty. My issue is with the sales manager not technically telling a lie, along with the feeling of being disrespected with his arrogant attitude. read more

I absolutely loathe car dealerships, but over the past couple of months I've needed to go to one. I bought a truck in November and the process was completely painless, and the service was great. I was able to get exactly what I wanted for cheaper then I thought. Fast forward a couple of months and my wife and I decided that she needed something different. I was able to find a newer vehicle then what she had with a much much better extended warranty. There were a couple complications but the staff dang near bent over backwards to get everything fixed. If you are looking for a new vehicle (or new to you) I can not recommend this place enough. I would recommend this dealership to anyone. read more

Our daughter's dog locked itself in the car today and OnStar failed. The service department at Master Chevrolet was absolutely useless and unwilling to help. Thank goodness the car was running and for the prompt service of Lock Tech. read more

The sales department is great but the service department are the slowest in aiken without a doubt. It takes them 2 hours just to change my oil and rotate tires. It takes me only a hour in my front yard. read more

I am totally disappointed in my 4 day wait on my work truck, all 4 items/ indicator lights, were still on when I picked it up, while waiting on an additional $400.00 part that I wasn't aware of, while sitting at the shop, even a 6 yr. recall didn't get done in 4 days, it has to go back again! The fender wells wasn't put back in place,and the controller I have plugged in harness was still plugged in, did the mechanic do a diagnostic or not? also the representative tells me if I stop the payment they want be able to work on my truck anymore, the work I took to them wasn't done , who cares. read more

I went here looking for a Cadillac sedan or SUV. I also came here because I saw a previous review where someone was whinning about FOX news being on in the waiting room and apparently the reviewer was offended by that...which made me want to support this place for being attacked by some lefty. It didn't go well though. A sales person asked me if I needed help and I explained what I was looking for. He told me he had to check on afe2 things and to wait. 10-15 minutes later he wasn't back so I walked out. I'll try Granitville tomorrow. read more

Fantastic car buying experience! Brandon Pennington was patient and thorough with explaining specifics. I will definitely recommend! read more

This is by far the worst service experience I ever had from the dealership I had to wait a week to get an appointment so I had my appointment today on 5/28/20 I drop my truck off to have it looked at because my pump to my washing fluid was not working at 4 o'clock I called several times to try to see what was going on with the vehicle because I've not heard anything the girl at the front desk was very rude and was not very helpful at all I was only trying to get a hold of the service man then I decided to go there To the dealership so I talk to Von he very frustrated when I arrived he told me they were days behind and that it most likely will not be able to get to my truck looked at today but maybe Monday or maybe Tuesday I'm like why did I rearrange my schedule if you guys are this far behind you guys could've called me I had a service appointment I go spoke to the general manager he was a real piece of work he got in my face without a mask on and this COVID-19 being out I don't know if he was infected if he was a carrier or what but this was really unprofessional they don't want to take my warranty that I got from a GMC dealership When I purchased my $50,000 truck 2 years ago the warranty is good for any general motors dealership in the USA they said it takes too long to get their money and I'm like well what's the point in me having a warranty I told him I was like I brought a warranty for the truck to be covered not only was the general manager rude he went and got my truck when I ask him for the keys and he drove my truck through the parking lot at 40 mph I was like dude don't drive my car like that through a parking lot he got in my face and asked me what was my problem and I told him I didn't have a problem but he did I will never ever take my GMC truck to this dealership ever again and if you'd like your car don't take it to the dealership read their reviews this place is obviously had problems I even called the warranty company and expressed concern about them not wanting to take my warranty they said that they were going to contact somebody and inform them about this they told me just to take my truck somewhere else at this point if you love your truck or your car from General Motors Company I wouldn't trust these people if they were the last Chevy company on this planet. And what really upsets me is that the general manager of got in my face with this whole COVID-19 being out. If . For what this GM did . I cannot believe the general manager acted this way real professional!!!!! Not I went to Johnson GMC Buick today on 5/29/20 down the street from this dealership and they fixed my truck in 30 minutes and they have super customer service I would highly recommended them over this dealership next time I read reviews before going any where else . If this was a simple problem I could not imagine what I would've went through if I had a major problem with my GMC truck. read more

This is the worst dealership I have ever i ever felt with in the USA. The service department inadequate there is little to no communication I had brought my truck in under warranty and was told to bring it back then we will order a part , then it was we have to call a glass company. Kept my vehicle for a week did not call me with the estimates and no authorization to fix this issue which I had been asking it to be fixed since I had been going there since February 2020. The service advisor put no notes in the computer ever about two different issues with the truck. I show up to a $586.00 bill on a repair that was never explained to me or gone over with me in detail before they fixed the issue. They held my vehicle ransom till I paid them. The GM accepted no responsibility and the owner said " I did not sell you the truck so I don't care ". Filing a legal case against them today. The other issues were not fixed either. I had to leave my vehicle with them for days, no call back read more

I have been a customer for Chevy of Aiken for 15 years bought a Kia Forte that lasted a really long time had the normal wear and tear over the years it was used when I bought it but I had no complaints. we also bought a Pontiac Vibe that was a good car no complaints. in December of 2021 I bought a Chevy Equinox in August of 2022 it started having issues it needed new tires whole set, it needed a new battery, it needed front brakes, the 2010 to 2017 Equinox have oil consumption problems. which they should know about because there was 2 bulletins issued about them. In November I called them and they said come in we will see what we can do for you, the only thing they did for me was give me a runaround and said they wouldn't buy a battery cuz it had been a year which it was a month away from being a year and was going to do something about a recall on a windshield wiper that's it that's all they're going to do for me. they didn't even do a diagnostic to see what was going on. Then in January I tried three times to call up there to talk to the sales manager and he was gone, finally talked to the general manager and I said I wanted to try to trade the vehicle so I went in to trade the vehicle and there was nothing they would do for me. I'm very disappointed cuz I really liked going to them and thought highly of them and even recommended other people to them but I won't do that no more read more

I found the perfect vehicle online and was hesitant to purchase since I live in Florida. However, our salesperson Andy made it a fantastic experience. The Buick Enclave was transported from SC to our home in FL. The delivery folks were extremely curteous and knowledgeable. Andy checked in with us every step of the way and even called three days later to make sure we were happy with our purchase. Can't say enough about how they went above and beyond. Highly recommended! read more

Very positive experience at dealership. Made a great deal.

Made a 2 pm appointment for a part instillation and oil change. After an hour I was told that my car was done, I asked about my oil change and I was then informed they never did one and that he would write a ticket up for it. After waiting over two more hours I asked about my car and was told it would still be about another thirty minutes. I waited three hours for an oil change after already waiting an hour for a part to be installed into my car. Absolutely nothing was done for the inconvenience and my car clearly was not put on priority after they ignored the request for an oil change I had made during my call for scheduling the appointment. One person In that three hours offered to go check on my car since he noticed I had spent my entire afternoon here for an oil change. read more

Update: Master called me about my previous issue and worked with me to ensure they kept my business. I've had to bring my vehicle in more than one within a week to fix the same problem and have gotten charged twice for it. I could be more understanding if I was charged more the first time and had it fixed properly. I set aside money to fix the issue, and when I thought the problem was taken care of I used those funds for something else. Because I had to bring my vehicle back in I had to go in the hole to find the repairs. That is poor business on your part. read more

I received a field service action notice in the mail. The issue described in the notice seemed to be happening with my vehicle, so I took it into Master Chevrolet in Aiken, SC. We were told by the service center employee (maybe a manager) that he could tell us quickly if our problem fell under the coverage of the notice, but that if he did the diagnostic and we didn't have the problem that was covered under the field service action, then we would have to pay the fee for the test. We agreed since we were fairly certain that we had the described issue, which we did. While they have the vehicle in the shop, I received a call saying there was also some other problem that was going to cost almost $1000 to fix. After looking into the repairs proposed, I said to only address the field service issues, as that was the reason I took it to Master Chevrolet in the first place. Vaughn said no problem. When I picked up my vehicle, they said I owed $167 for the diagnostic. I told them that Vaughn had specifically told me that that fee would only apply if we didn't have the issue pertaining to the notice, which we did. Vaughn then proceeded to loudly tell me that he didn't care what I said, I wouldn't get my keys until I paid it. I was angry, but said fine I would pay it but that I would be reporting him and the issue. As I'm reaching to grab my card he slammed my key on the counter and yelled just take it and don't come back. 10 minutes later I got a phone call from the owner who proceeded to attack me for using curse words at his employee. I told him exactly what happened and he just kept screaming about me getting angry and me "not knowing who HE was". He actually said "Hey lady, don't you know who I am?!?" So I hung up. He then called several more times before I blocked him. read more

Great experience! George Lyles didn't pressure us to buy, but he listened to know what we would like best. He found us the perfect vehicle just to our specifications. Ask for George next time your car shopping! read more

HORRIBLE experience! I made the mistake of trading my Infiniti G35 in for a Cadillac SRX. When I drove the car off the lot, I realized the headlight didn't work AT ALL. I took it back for them to replace and got my car back a week later. Once I got the car back I realized that not only were the headlights not right, but I was having other issues. Trying to get the sales guy to answer or call us back was a headache. Trying to get accurate information out of him was even worse. Long story short, I have now had the SRX for about 3 months, it has been in the shop twice and it's still not fixed! I WILL NEVER do business with the dealership. This will probably be my last experience with Chevrolet. I am ready to trade this in for another Infiniti! read more

My car was serviced quickly, and the dealership staff I encountered were attentive, kind and professional. The waiting area was clean and comfortable. I am always happy with the service I receive from Master Cadillac. It is TOP NOTCH--& they take the time to explain the work being performed. I appreciate their honesty and excellent customer service. It makes me not want to take my car anywhere else!! read more

Word of advice: if you want to piss off your customers force them to listen to Fox News in your waiting room. To drown out that noise I put on my earbuds and did not hear my name called. I went to the window to ask if my name had been called. Nope. Apparently the gentleman at the service desk said he had called my name twice. Couldn't hear it because I was listening to ANYTHING BUT Fox News. Pretty much ruined a coveted and rare day off. Thanks for that. No sorry. No nothing. read more

Had a great experience. Joe Mills has been great with following up with me and answering my questions even after the purchase.

I had been watching their used inventory online and found a vehicle that I wanted to see and drive. I set up an appointment with Brandon Pennington who was very polite, respectful and accommodating. I purchased the car right after the test drive and Brandon took care of every detail efficiently and cheerfully, he even delivered the car to my home nearby. They took care of the tax, title and tag too; I didn't have to go to DMV. My contact with other staff was just as pleasant. I will surely consider Master in Aiken when I look for another vehicle. read more

Made the process very easy. Have always had great service at Master from the service department. This is our third Chevy car we've bought having bought the first two from Henna. We've been taken care of and not taken advantage of so we will continue to purchase our new vehicles from Chevrolet and hopefully our home town Chevrolet -Master Chevrolet read more

I scheduled oil and filter change with tire rotation.after paying for said service and leaving I discovered tires had not been rotated.i confirmed this based on a recent tire repair.i still have the invoice for that repair that indicates that tire had not been moved.i called the service dept and expressed my displeasure.the service tech grilled me about how I knew the tires had not been rotated.after trying to explain my previous tire repair he started to speak over me over and over stating that if the tires were not rotated it was not necessary.he continued to treat me as if I did not what I was talking about continuing to speak over me.it had been 6000 plus miles since last rotation.THIS SERVICE EXPERIENCE WAS THE MOST TROUBLING EXPERIENCE I HAVE ENCOUNTERED IN 76 YEARS OF LIFE ON OUR PLANET. mr. s n Connors p.s. I did not state the name of the so called service tech but his first name is Justin and last name starts with an h. read more

Purchased left over 2015 ESV, the sale went great. The car was brought to my home in FL and my trade picked up and taken back. They paid off my car fast and got me the paperwork that i needed to get my tag work done quickly. The problem's started with my trade in title and getting them a copy of the title. Florida titles are electronic and the dealer called me and asked me to get the title for them and they will take care of the cost for me. I did that considering its not my job to do so and sent them the bill. They sent me a check back for 1/10th of the cost and said that is what they are paying. So when dealing with this company please be careful and get it in writing. read more

When my son, aunt & I hit the ground at this dealership God was with us. I saw this Black Chevrolet Truck on their website and we did not see it on the lot. The salesman Travis approached us and asked, "what we were looking for?" I showed him a screenshot that I had sent my son and another salesman said it was in the back coming from inspection. It was immediately driven upfront to where we were. Even dirty this truck was the one for my son. Travis wanted us to test drive the vehicle first. It drove nice. We went through all the things that you have to go through and throughout the whole process, Travis never wavered. Our experience was nothing short but exceptional. Every salesman spoke to us, everyone was pleasant. Thank you Travis White. Thank you Lord for Servellas's 2014 Chevrolet Silverado 1500. I know he didn't say much because of his shyness, but trust me, he is happier than he has been since meeting his girlfriend!!!!! read more

I dropped my car off for service around 8 AM and returned around 5 PM for pickup. I did not depart the facility with my vehicle until almost 6PM. I do not understand why it took so long to perform a coolant flush, spark plug change, cabin and air filter and I still had to wait when I arrived. The vehicle was there for nearly 10 hours. I do not see the need to drop off a vehicle if I still have to wait until the close of business to pick up my vehicle. Additionally, as soon as I pulled off the lot, I heard a clicking noise when I turned on my Air conditioner. I immediately turned around and pointed this out to the service rep. He assured me the clicking noise would go away as this was a typical 'temporary' thing that happens when you have the coolant system serviced. I asked if I would hear the noise in a week and he said no. It has only been approximately 3 days and I still hear the noise but I will definitely take the car back this Friday if the clicking does not stop. I never had any issues with clicking noise prior to having my car serviced so I definitely want this issue resolved. read more

I took my car there twice to be serviced. The first time I had an appointment for 10:00 and when I got there they told me it would be at a minimum at least a two hour wait before they could work on my car. The second time I was told to have my car there at 8:30 and after 3.5 hours they hadn't started on it yet. They said it was my fault because I didn't get the right guy at the service desk. They thought I was going to leave my car so they took later customers and moved them ahead of working on my car. An appointment means absolutely nothing to them and obviously I'll never do business with them again. read more