My family has purchased several vehicles from this location because we had had good experiences in the past, but we will no longer be doing business with them after our last experience. This location has unfortunately been going downhill within the past few years.
We took one of our cars to be serviced and were told we couldn't get an appointment until months out. By the time we got the appointment our car had to be towed to the location. I called the front desk person before the vehicle was to picked up and after it had been dropped off. I also made sure to give all the detailed information I thought they would need.
A month goes by and I don't hear back from them, so I call for updates on the repairs only to be told they "lost my car." Apparently for a whole month they had "misplaced" the car and had not worked on it since. We never got an apology or proper explanation regarding the situation. I had to ask to speak to the manager, (something I don't normally do), about this pretty serious situation to prevent it from happening to others. I expressed my concern to the manager and overall his response was deflecting, defensive, and he pretty much just blamed the towing company without taking accountability. Additionally, the front desk representative always seemed lost/confused and would give misinformation every time I called as if she didn't really know what was going on, so it was very difficult to get any type of updates.
We ended up picking the car back up and declining to get it serviced after the whole ordeal. We never got an apology and still had to pay a fee in order for the car to be released. They also seem to be understaffed and perhaps that is the reason for the lack of organization. read more
