This review is to document my experience purchasing and returning a Jeep from Herb Chambers…read moreChrysler Dodge in millbury because the way this was handled was unacceptable. I initially worked with Victoria, the sales associate. She was polite and friendly, but not proactive. I was sold a Jeep that shortly after purchase, showed serious acceleration issues. On top of that there was physical exterior damage that was never disclosed to me prior to pickup. I only noticed it at delivery and had to point it out myself, despite having already signed paperwork stating the vehicle had no damage. I was so disappointed with my purchase from hour 1. I called Victoria and was told I'd get a call back that didn't come even after 72 hours had passed. Within the first 24 hours, I immediately contacted the manager Brandon and tried to work with the dealership to find a different vehicle. He stated I could chose any vehicle in an herb chambers lot and he'd have it delivered to millbury for a test drive/purchase. His efforts and Victoria's general demeanor is the only reason my review is 2 stars and not 1. The Jeep was returned within 48 hours, so this was handled quickly on my end and documented. Despite this, the tone immediately shifted once I wanted to return the car and move on. I worked directly with the manager Brandon and while he did attempt to help me look for another vehicle, nothing suitable was available. Not to mention, several of the vehicles presented to me were not clean and, in some cases, not even properly drivable. I explained that it's extremely difficult to identify mechanical or cosmetic issues on a vehicle that is not actively maintained, not fully fueled, and covered in snow and road salt. When a car is visibly dirty, dents, scratches, and other defects are easy to miss. I understand that weather conditions can make it challenging to keep every vehicle spotless at all times. However, these were vehicles I had already selected and that were specifically being presented to me for consideration and testing. At a minimum, I would have expected them to be washed or hosed down beforehand, especially knowing I was there to test drive and inspect them. When I found a single vehicle I briefly considered that was $2,000 or so over what I was approved for, I was told it was a " non negotiable smart price" and that since I had purchased from Herb Chambers before, "I should know how this works." That was especially frustrating considering my prior purchase was at a Boston location, where the experience was completely different. They were kind, transparent, and even repaired a minor tear in my BMW seat after purchase because it was within 30 days. The most unacceptable part of this experience came after the return. It took OVER A WEEK for my loan funds to be returned and the dealership refused to reimburse the $150 bank fee associated with issuing the loan in the first place. I ended up being responsible for the fee and then on top of that I still had to pay that fee again for the loan/car I actually ended up purchasing. There was also an implication that the vehicle damage may have been caused by me, despite how quickly the car was returned and the issues being present at pickup. For comparison, I later that same week purchased my Audi Q3 from Nucar Chevrolet of Lowell and the process was smooth, transparent and completely stress free. I would recommend them ten times over. The contrast in professionalism and accountability was night and day. I went out of my way to the Worcester/millbury area for this deal, only to be sold a vehicle with mechanical issues, undisclosed damage, delayed funds and unnecessary pushback when the situation was clearly not my fault. Between the lack of transparency, the slow and costly return process and the way responsibility was handled, this is not an experience I would repeat. Never again. If you can go anywhere else- do it!

David Cuesta was removed as GM and was replaced by Garvin P who is not only a great dealership GM…read morebut a good man as well . He and Nicolas G were instrumental in righting the wrong . They have completely gonw from 1 star to 5 because of Garvin.

This review outlines my severe disappointment and loss of trust in Lundgren, a dealership I've…read moreconsistently chosen for vehicle purchases and service since 2006. The decline in service quality and integrity is deeply concerning. My negative experiences began a little over 2 years ago with my wife's Honda CRV. Lundgren advised a rear bushing replacement and a sway bar replacement, claiming the latter was cracked. However, a second opinion from another mechanic revealed the sway bar was not cracked, directly contradicting Lundgren's assessment. This incident immediately raised doubts about the accuracy of Lundgren's diagnoses. The most significant issue involves my 2016 Honda Civic's recurring AC problems. Since I have purchased the car from Lundgren I have not had a reliably working AC. Despite multiple attempts by Lundgren to fix it, it consistently failed not long after repair. On the fourth and final visit (see attached work order 05/02/2022), Lundgren's diagnosis, based on "specialized Honda AC diagnostic equipment," was a leaking evaporator core. This diagnosis cost me over $400, with an estimated repair bill of an additional $2,000. Due to the car's ongoing AC issues, I sought assistance from Lundgren and Honda for coverage, but was denied because I already used Hondas "Goodwill" program for a paint issue I had with the car. Due to personal reasons I have gone 3 summers without a working AC in the car. Recently, I took the Civic to an independent, certified mechanic to address this issue. This mechanic found no issue with the evaporator core. Instead, they identified that the lines going into the condenser appeared to be improperly connected or damaged (possibly intentionally cut) and also located leaks in the lines leading to the firewall. After replacing these lines, the AC has been fully functional for over four weeks, at a significantly lower cost than Lundgren's estimate. This experience clearly demonstrates a serious misdiagnosis by Lundgren, leading to an unwarranted $400 charge and a proposed $2,000 repair for a problem that didn't exist. Beyond these critical mechanical failures, I've observed a noticeable decline in Lundgren's overall customer service. A minor yet irritating example is the high-mileage oil change discount. Previously, this discount was proactively offered; now, (at least in my experience) customers must specifically request it. Even when requested, I've been incorrectly charged and forced to seek refunds for the difference. These accumulated issues, from significant misdiagnoses to a general decline in customer service, have completely eroded my trust in Lundgren. The dealership no longer upholds the standards I've come to expect over my nearly two decades as a customer. I am deeply disappointed by these experiences and the financial implications they've caused.

Don't expect a call back. If you don't reach the service department and leave a message requesting…read morea call back for service, don't hold your breath, they don't seem to return calls.

Wayne and his staff are just down the road from me. We have gone there now for about 4 years. No…read morereason to go elsewhere. God I hope he has no retirement plans anytime soon. He seems young enough. I think we are good.

as an out of stater, my car broke down on highway.. shop…read moreowner was nice to talk to.. mechanic got me up and running..

Needed front end repair. Kent dealt with the appraiser, handled the 'paperwork' with Arbella…read moreInsurance, and executed the repair flawlessly. Car looks better than before the accident. I would go back to them in a heartbeat.

This shop is everything you fear about this industry. Dishonest, unprofessional, and most…read moreimportantly does shoddy, incomplete work that takes months. His misdiagnosis caused me months and 1700 out of pocket to fix. Learn from my mistake and stay away.

This was a great car buying experience. The salesman (Colin) and the manager (Michael) listened…read morecarefully to what I was looking for in a car and what my financial limitations were. They accommodated all of this, gave me a very fair trade-in value on my car and found me a great car. The whole experience went very smoothly and I was able to have the car I wanted that day. I highly recommend them and I especially recommend car buyers go to Enterprise instead of any of the dealerships.

Swindlers! Beware of these guys at this location they're crooks. Watch your bills carefully and…read morecompare it to your SIGNED agreements.

I have bought my last 4 cars here. I Never had any issues with buying or with services. Everyone is…read morealways helpful in every way possible. I highly recommend Herb Chambers Millbury. Especially the Maserati and Alfa Romeo®. Pierre and Jourdan are very helpful with getting you into your new car.

kept my alpha romeo for 7 weeks then charged me 2500.00 to pick it up. had a loss of power issue…read moreand ironically i just got a recall for the same issue!!!! the worst!

would not rent me a car and use a physical drivers license to rent. just not helpful people.read more

Zero stars. Stay away, and never provide them your credit card information…read more... I am currently in a dispute with Flexcar over two reimbursements: the first for a rental I had to get from another agency when a Flexcar rental broke down due to an oil pan crack that spread from vibration on a long road trip and another for the $704 monthly rental fee billed to me nearly a month after the car was TOWED to their facility. In regards to the breakdown from the oil pan crack, I had taken the vehicle into their facility due to oil leaking in the driveway. I was told the vehicle wasn't leaking oil, that the cap on top of the reservoir wasn't sealed correctly and oil was "blowing out the top when the car heated up" which as a girl with a father who is a Mechanic is a load of BS. I then mentioned a upcoming road trip from Tennessee to Georgia as part of an ongoing move and said my concern was that I would be stranded as a woman alone if the car broke down along the way in a rural area. I again was assured this would be fine. Sure enough, the car went into EPC mode and stopped 15 miles outside of any city. With the help of good Samaritans, I was able to get the car to a mechanic who informed me the car was not drivable. Upon calling Flexcar, they said they initially offered NO assistance and also said "we do not tow more than 150 miles." It wasn't until I was balling on the phone and became irate at the fact I was stranded 3 hours away from home by myself that they offered a $50 Lyft credit and said they would tow the car back to their facility. Ultimately, it was the Mechanic at the location - not Flexcar - who helped me in my search for rental car, which I had to uber 30 minutes to, drive 30 minutes back and transfer all of my suitcases/boxes before heading home. After fighting with Flexcar, they agreed to reimburse the rental which I have now been going back and forth with them on for WEEKS with no payment. In regards to the $704 monthly rental, I received a notice 5 days prior to the draft from my account that my rental would be renewing on the 15th. I immediately reached out stating this vehicle was TOWED to them weeks prior and closed. I was told this would be taken care of and I would not be charged, but low and behold, I was charged. I've now been sending multiple emails a day and calling Flexcar who have yet to make this right. Do not seek services from this company, and definitely do not provide them access to any of your banking/credit accounts. I wish I wouldn't have.

TERRIBLE. my fiance purchased a vehicle from here along with the warranty, which includes free…read morebreak changes. he went to get a break change from them and instead of replacing the breaks with new ones, they swapped the front and back. that is disgusting and lazy behavior. shame on you for putting someones life at risk!!

I cannot thank Rudy and the staff at Sophia's Auto Sales enough! They helped me purchase the nicest…read morecar I've ever owned! I love my new car and the buying experience was the easiest and most Pleasant that I've ever had. My mechanic was so happy I bought this car ! I would absolutely recommend anybody check out what they have in stock and do business with them!

I bought a 2007 Ford Five Hundred from here two years ago. After four months of having this vehicle…read morethe fuel line broke and they blamed it on where I had gotten my oil changed last. Service is mediocre, when the rear cradle of my car broke off while driving it, took them over a week to get the correct part ordered. The most recent repair wasn't bad when it hit my pocket, but due to the unforeseen repairs I attempted to delay my auto payments which I always make on time. The idiot rep whom I spoke to said she would speak to the finance manager about delaying the payment for a little less than a week, well she never did and it processed anyway! What a lazy moron! I know at this point I don't have much left to pay off,I cannot wait to just be done with CNAC because their incompetence for something simple is beyond irritating. Do yourself a favor and do not buy a vehicle from here or get financed through CNAC. They take advantage of people with less than perfect credit.

Unfortunately, the dealer took full advantage of me. There is no resolution to my case but I hope I…read morecan save someone else from $400 monthly payments. Especially to the single moms who work their ass off to pay bills.PLEASE make this your last resort. My biggest regret! I currently pay almost $400 for a 2007 car. When I was purchasing my car the rep would not tell me the cost of the car. EVERY time I asked what the price is I was told "We'll get there". Well, we got there when it came time to sign papers. At this point I my options were limited and I was desperate for a car. Worse mistake of my life. I regret it daily! HORRIBLE!!! MAKE THIS LAST RESORT!