I recently picked up my vehicle from Sturbridge Auto Collision and had a very disappointing…read moreexperience. After getting my car back, I found that my center console had been gone through and items were missing, including a full cup of change (mostly quarters) and a pair of sunglasses. This was not the condition of my vehicle when I dropped it off. When I tried to address the issue, I had to call multiple times and leave several messages before getting a response. It took repeated attempts to reach the owner. When I finally did, I was told there was no reason for anyone to access the center console and that their employees would not do such a thing. Rather than showing concern or willingness to look into what happened, the response felt dismissive and unsympathetic. I was also told the paperwork I signed protects them from any responsibility for missing items, while they denied any involvement and said they had photos showing the car, including the center console, untouched, even though they also stated there would be no reason for anyone to go into it. What was most frustrating was the lack of communication, lack of urgency in returning calls, and lack of empathy or effort to investigate the situation in a meaningful way. Unfortunately, my insurance required me to use an in-network repair facility, so I had little choice but to use this shop. Based on my experience, I would think twice before leaving your vehicle in their care. Fortunately, I had already removed most of my belongings.

I cannot say enough about the professionalism and attention to detail provided by the entire staff!…read moreI came in with a very unique automotive problem.They took care of it as soon as possible with amazing results. I would highly recommend bringing any automotive issues to this team!! Thanks again Dr. Eric!!

Excellent service! They helped my step dad with a flat tire even though they were closed!read more

I bring my vehicle there for inspections, oil change, and any mechanical repairs I need. They have…read morebeen nothing but professional and reasonable when it comes to price ! My son will also agree. That's why I give them 5 stars for the service they give there customers.

great customer service! quick and easy to work with! Always willing to work with you and make sure…read moreyou're happy.

I was impressed by my recent repair job at Perro's. This was…read moremy first time having service done here by this family business that has been an institution in our fair city for decades! Johnny Perro let me know some things about my car as it's "new to me". That it had been in an accident, the body work was meh, and I truly felt I could trust that there was no hidden agenda for him telling me other than building my trust in his business. Additionally, besides repair, body work and he got me a great price on 4 new skins! It took a little longer than I expected, but I feel the price I paid for all the work he did was a great value. Ps. I don't give 5 stars ever... it is my opinion that everyone has room to improve. So saying that 4 stars is my best. Tell them I sent you :)

I called every glass company in our area and not one could replace our windshield because it was…read more"too old so they couldn't get the glass". Well, Roy's Auto Glass replaced it with no problem. Our tech was Zach and he was the best! I would highly recommend them.

They did not honor their " lifetime warranty ". Poor customer service. Poor response from owner,…read moremanagement. Go somewhere else.

worst thing I ever had to deal with never going back I brought my vehicle and was sent away they…read moresaid it was too loud when it is stock exaust with no problems with it it is factory

I brought my car in for an oil change and asked for an estimate on any repairs it may need to pass…read moreinspection. I left, ran some errands, and went home. A few hours later I went to leave an my car wouldn't start. I called Edwards, quite upset, and explained what was happening. Russell personally drove to my house to diagnose the problem. He found my car was out of gas due to a faulty gas gauge. The customer service is beyond top notch! Great, honest, guy! I can't recommend them enough!

There is a reason Belsito's has been in business for over 70 years!!!!…read more The service, value and honesty is ALWAYS great! My many years taking my vehicles to this great place I have never had a problem or felt like they didn't care. I'm always informed about problem and the cost of the repair needed and true to their word the job is done in time they said and cost exactly what they quoted me. No surprises here. Just good quality service all around all the time. You can count on Paul and his great group of mechanics!

There's a man with bushy hair and a beard who is so very incredibly rude and unprofessional. Fire…read morethat rude , unapologetic, terrible customer service. Worse very worst of places to deal with. I'd rather let my vehicle rot ,because that's all they do is rotten. Than let this place ever ever touch my vehicle. They towed it, all new dents,scratches on my 2018 GMC. SSomehow mmy windshield had gotten a big crack, there absolutely nothing wrong with my windshield, and all new little dents and huge scratches all down the side of it. I have pictures of my GMC before they towed it because I've heard sometimes towed companies do this and then deny it. Getting a lawyer to see if I can sue for damages. DONT EVER GO TO BELSITO ON RTE 20

The gas service is great, very convenient and I don't have to get out of my car, the guys there are…read morevery helpful. It's always a quick and easy in and out.

So went to micheals service station in charlton they failed my car for bearing that i knew had just…read morebeen done recently went to edwards he looked over my truck and passed my inspection found no issues he was honest and then while waiting for sticker an old guy had service there n lost his hubcap after getting wheel work, he lost his hubcap on way home returned n the owner said no prob come back in few days and ill have a new set for you ...thought that was pretty cool...friendly staff ...very cool to chat with ...super polite highly recommend this place ...would give 10stars if i could ....

Great shop. Local…read morebusiness - and they do nice work. Had my windshield replaced on my Jeep. Went and got coffee and came back and it was done. Would recommend. Also taking my screens to get repaired.....

Heat job by a local "mom and pop" business that's been around for quite some time. I called on a…read moreWednesday afternoon at 4:00 after having a rock crack the windshield on my 2014 Kia Sorento. Wayne helped me out and by 4:30 with his assistance the insurance company was notified, the windshield and molding was ordered and my appointment was made for 8:30 the following morning! Today I arrived at 8:30 and my car was done at 10:15!!... Very pleased with the service and would much rather so business locally than with some huge national chain