I was waiting for my car to have a light bulb replaced and to check an issue with my gear getting…read morestuck when down shifting. Another customer in the waiting room shared it was her first time in the Sturbridge location and asked what I thought about Sullivan Tire. I expressed that the Sturbridge location provides excellent customer service and that I would highly recommend them. I ended up needing transmission work done and they gave me a name of a place to get my car checked out.

I really enjoy being a customer here. Always feel welcome, Service is amazing and staff is very…read morecourteous and professional. Establishment is clean and inviting

Great wash. Suv came out with a showroom shine. The…read moreattendant was very friendly. The prices are fair. The attendant basically wash my entire suv before I even went inside of wash. I think he did this because someone had dumped there drink out my window and was a huge stain on the passenger door I told the attendant about the stain and he said" no big deal I will get it off". We'll he did. He sprayed the car down then he sprayed something else on the stain, he scrubed it. He then washed the rest of the vehicle with the soapy brush. Of course when I exited I had to get out to check if the stain was gone and it was. Very friendly and professional. PRO TIP. I gave this attendant a tip before entering

DO NOT SWIPE YOUR CARD HERE!!! I went the to rinse the…read morepollen off my motorcycle, swiped card and noted on machine $4.00. I watched the time every few minutes counting down. Got down to that minute and start beep. I hung it up. Got home and checked my morning balances. CHARGED ME $10.00!!! 4 minutes of water, unbelievable.

I went to the car wash on Monday. They did an excellent job. I got home and I still see bird poop…read moreon my car and I couldn't get rid of it so on Wednesday I went back talk to a young lady and the owner and they wash my car again, extra scrubbed it and got rid of the bird poop. They did an excellent job no hassle. I will go to them all the time even though it's still an hour away they're the best.

They do a great job cleaning your car. They hose down your car good and hand wash vehicle with a…read moreton of soap, then run you thru the touch less car wash. The blowers to dry your car off could be better, it still leaves a lot of water on your car..took 1 star off for that.

The people at Steve's stayed after hours to help us when we called late on a rainy day last week…read more We'd ripped off one side of our front fender at a Mass Pike service center, and Steve's bolted it back on so we could continue our drive from NJ to NH. No charge for this quick and effective repair--just a BIG SMILE. We went on our way, reassured, relaxed and feeling so lucky to have met such nice and helpful people.

The people at Steve's are outstanding. My husband & I, while traveling on Rt. 84 got a flat tire…read more Although we had no body damage, the people at Steve's attempted to change our tire (little did we know that our 6-month-old hybrid Corolla had no donut). We called Toyota Care for help. We wound up waiting 3 hours for a tow, but the people at Steve's allowed us to use the lot and the restrooms while we waited. After a ridiculous amount of a wait, Brenda, in the office called the tow company that we were waiting for, and "shook them up". Within 20 minutes the tow showed up. While we were waiting we saw the great body work that they were doing on cars. I would trust these people to work on my car any time. I can't express our appreciation for he kindness we received from the staff at Steve's.

I cannot say enough about the professionalism and attention to detail provided by the entire staff!…read moreI came in with a very unique automotive problem.They took care of it as soon as possible with amazing results. I would highly recommend bringing any automotive issues to this team!! Thanks again Dr. Eric!!

I recently picked up my vehicle from Sturbridge Auto Collision and had a very disappointing…read moreexperience. After getting my car back, I found that my center console had been gone through and items were missing, including a full cup of change (mostly quarters) and a pair of sunglasses. This was not the condition of my vehicle when I dropped it off. When I tried to address the issue, I had to call multiple times and leave several messages before getting a response. It took repeated attempts to reach the owner. When I finally did, I was told there was no reason for anyone to access the center console and that their employees would not do such a thing. Rather than showing concern or willingness to look into what happened, the response felt dismissive and unsympathetic. I was also told the paperwork I signed protects them from any responsibility for missing items, while they denied any involvement and said they had photos showing the car, including the center console, untouched, even though they also stated there would be no reason for anyone to go into it. What was most frustrating was the lack of communication, lack of urgency in returning calls, and lack of empathy or effort to investigate the situation in a meaningful way. Unfortunately, my insurance required me to use an in-network repair facility, so I had little choice but to use this shop. Based on my experience, I would think twice before leaving your vehicle in their care. Fortunately, I had already removed most of my belongings.

100% incredible dealership and incredible people. I had a major suspension issue occur just down…read morethe road and I managed to pull into the lot. They were kind and understanding and were able to give me an emergency diagnostic right then and there. They offered me water and snacks and allowed my car to sit in their lot for about an hour and a half until the tow truck arrived. Absolute life-saver and I can't express my gratitude enough! Thank you, Butler GMC! Photo evidence of my poor car included:

From the owner: Butler GMC: At Your Service. It's a simple motto, but it goes a long way for local customers…read moreseeking trusted new GMC sales, competitive used car pricing, dependable nearby auto service and more. Our GMC dealership in Charlton, MA, is a small-town business with a big heart, and we want to ensure that you can find the new GMC Sierra 1500 truck or used Acadia for your needs. Our brand-new Worcester County GMC dealership looks forward to welcoming you with a high-quality, community-focused experience you'll appreciate.