STAY AWAY‼ Let me say this has been the worst buying experience of my life, when I went to purchase…read moremy vehicle John informed me that there was and I quote "nothing wrong very reliable family vehicle" that wasn't the case, check engine light came on a few days after having it, I also brought the vehicle to my mechanic who found rust all over the frame with holes drilled in the frame and spray paint to try and hide the rust and rot, John is very disrespectful dishonest and an overall bad guy who will try to get one over on you whenever he can! stay away from this place, you will get nothing but the run around and nothing but stress, DO NOT BUY FROM HIM YOU WILL REGRET IT !!!!‼

I bought an 2010 Ford fusion from John and he told me all it needed was an oil change. The price…read morewas right on the money and.the oil was clean as a whistle. I asked him what's with the oil and he said that was all it needed and he already had the oil changed. Super easy sale and we went on our way still smooth sailing. Who knew there were still honest USED CAR SALESMAN still alive? Lol. Thank GOD and thanks for John's Auto Sales.

To continue adding to the review requested by Ron Stokowski, and after a month of silence from…read morethese people (so much for their certified 90 day warranty), I want to sher a picture of the parts I had to buy to make the fare whole; stay away from this place!

Always helpful and very knowledgable. Surprised they aren't crowded with customers. I wouldn't take…read moreany of my cars to anybody else. I trust them.

This location and area has the worst vehicles to choose from. Go on their website and It's the same…read more8-10 models and they are in terrible condition. I just went on and for local vehicles I had 16 to choose from. They have all the good cars in Charlotte, Atlanta, Texas, etc. It seems like lately you have to get everything delivered because nothing good is on site, or maybe that's what they say so they can charge delivery fees, I don't know. The people that work there are nice, especially Sherry, she always takes great care of me, but as far as getting anything decent, good luck! They hardly ever prep the cars and they usually smell like cigarettes and are all dented and have extensive damage, at least that's been my experience over the last 13 months.

Zero stars. Stay away, and never provide them your credit card information…read more... I am currently in a dispute with Flexcar over two reimbursements: the first for a rental I had to get from another agency when a Flexcar rental broke down due to an oil pan crack that spread from vibration on a long road trip and another for the $704 monthly rental fee billed to me nearly a month after the car was TOWED to their facility. In regards to the breakdown from the oil pan crack, I had taken the vehicle into their facility due to oil leaking in the driveway. I was told the vehicle wasn't leaking oil, that the cap on top of the reservoir wasn't sealed correctly and oil was "blowing out the top when the car heated up" which as a girl with a father who is a Mechanic is a load of BS. I then mentioned a upcoming road trip from Tennessee to Georgia as part of an ongoing move and said my concern was that I would be stranded as a woman alone if the car broke down along the way in a rural area. I again was assured this would be fine. Sure enough, the car went into EPC mode and stopped 15 miles outside of any city. With the help of good Samaritans, I was able to get the car to a mechanic who informed me the car was not drivable. Upon calling Flexcar, they said they initially offered NO assistance and also said "we do not tow more than 150 miles." It wasn't until I was balling on the phone and became irate at the fact I was stranded 3 hours away from home by myself that they offered a $50 Lyft credit and said they would tow the car back to their facility. Ultimately, it was the Mechanic at the location - not Flexcar - who helped me in my search for rental car, which I had to uber 30 minutes to, drive 30 minutes back and transfer all of my suitcases/boxes before heading home. After fighting with Flexcar, they agreed to reimburse the rental which I have now been going back and forth with them on for WEEKS with no payment. In regards to the $704 monthly rental, I received a notice 5 days prior to the draft from my account that my rental would be renewing on the 15th. I immediately reached out stating this vehicle was TOWED to them weeks prior and closed. I was told this would be taken care of and I would not be charged, but low and behold, I was charged. I've now been sending multiple emails a day and calling Flexcar who have yet to make this right. Do not seek services from this company, and definitely do not provide them access to any of your banking/credit accounts. I wish I wouldn't have.

Swindlers! Beware of these guys at this location they're crooks. Watch your bills carefully and…read morecompare it to your SIGNED agreements.

This was a great car buying experience. The salesman (Colin) and the manager (Michael) listened…read morecarefully to what I was looking for in a car and what my financial limitations were. They accommodated all of this, gave me a very fair trade-in value on my car and found me a great car. The whole experience went very smoothly and I was able to have the car I wanted that day. I highly recommend them and I especially recommend car buyers go to Enterprise instead of any of the dealerships.

Great Service! I have bought several cars at Linders and…read morealways go there for sales and service. I would not think of going anywhere else.

they were quick and easy to work with. I can't complain. it's what is expected. an oil change and…read moresome brakes...normal stuff. no hassles

Buying a used car can be stressful. You expect to be taken advantage of. Even with a 30-day…read morewarranty, you expect to be stuck with whatever problems the car might have, because those warranties never cover the thing that goes wrong. And they're used cars, so of course there will be problems. That's just the way it is, right? Not this time. On my way home from buying a Nissan Juke at MetroWest Auto Sales, I hit stop-and-go traffic, and the car stalled. Repeatedly. It had to be put in park in order to restart, so it was scary, being at risk of getting rear-ended. This wasn't the sort of problem that would have caused the car to fail inspection, but it was dangerous, and it needed to be fixed. I figured it was my car now, and my problem. But MetroWest actually sent someone to my house, over an hour away, to pick up the car. They tried SO HARD to fix the problem. Two mechanics failed, so they took it to $$$ Nissan. I cannot imagine how much money they spent trying to diagnose and fix that darn car. I know they lost money. Lots of money. When Nissan couldn't fix it, they offered me a choice - a full refund (including registration/title fees), or I could put the purchase price toward another car. I wanted a small AWD/4WD vehicle, so I bought a sporty little Mazda CX 3. MetroWest took care of registration and all fees, even insisted on refunding the Pay-by-plate fees incurred during test drives. The Mazda had a minor issue with the windshield washer, and I simultaneously had a family emergency in Florida. So when I took the car back to get the washer fixed, they DROVE ME TO THE AIRPORT and stored the car until I got back. I cannot say enough about the fantastic people behind MetroWest Auto Sales. You can shop here with complete confidence. If the car has an existing problem, they will absolutely have your back.

Did I get the car I was looking for at seemingly a reasonable price? Yes. Was it the most…read morestressful, unprofessional and heinous customer services I've ever received in life? Also yes. Full disclaimer I'm a young, single woman who went in alone. I had totaled my car and was not only in a rush to do things but I've never done this before. In the past I was apparently spoiled going directly to the Honda dealership. I saw an ad for the 2021 Honda Clarity that I was looking for online, went from Boston out to Worcester, test drove the car, put down $200 as a deposit while waiting for the check for my insurance. The car had 120k miles on it but is otherwise in wonderful condition from what I can see. It was listed for about $15k but when I came in I was pleasantly surprised they can take $4k off the top as an electrical vehicle tax credit. It seemed like a no-brainer. Now it's screaming scam. I was transparent with the manger, Yana, who I dealt with every step of the way that I hadn't done this before and was looking for guidance. She miscommunicated with me in multiple ways including the best form of payment, when to insure the new vehicle and that the sales tax ($1k) was not included in the price but expected at the RMV. My paperwork says I paid the tax at the dealer then was shocked to have to pay again. Screaming scam. When I went to get the car inspected it immediately failed. There was a safety issue in the front left wheel. I called Yana and she ordered the parts and had me come in the next week for her mechanic to fix the car. This was extremely upsetting. I just spent $11k on a car and they didn't even apologize for the serious error. They said "mistakes happen" and refused to compensate me for my horrible experience. When expressing my frustrations with Yana, the owner (her dad) came out of nowhere and took control of the conversation. He was extremely rude and dismissive and refused to give me the name of the mechanic who supposedly fixed the car. They don't have a mechanic on site and drove it somewhere down the road. It was all very shady. They had initially asked me to write a review so when I took my phone to take pictures of the place they got extremely offended and said "we're done here" and threated to call the police. We actually are not done here. I'll be in touch with the BBB and my lawyer. I really tried not to judge a book by its cover but the place is also filthy inside and out. It's dark, dingy and the "waiting area" are literal dog beds. When I went in I was jumped on by multiple dogs. So unprofessional.

Service Excellence!! Jason stands behind his cars 100%. I…read morehad bought a truck 18 months ago and had repairs well beyond the 30 days and the extended warranty I bought. The repairs were items that would be covered up to 90% on the warranty. Jason went over and beyond his obligation and fixed the truck at no cost. He is committed to selling quality cars and backing up the quality he sells. Thank you Jason DDunn N. Grafton MA. 01519 I will be back for my next vehicle!

the worst place ever to get your car fixed!!! the city of…read morenorth grafton must consider of shutting down that place!!! the advisor and the technician are crooked and they are as well inexperienced, imbecile!!!

I had a great experience, buying a new RDX at Acura of Auburn…read more Connie, Nate, Zach & Denny, all did a spectacular job and I'm not the easiest customer in the world. I haven't yet had the opportunity to deal with their service department, but I suspect they subscribe to the same standard of excellence, the Sales Department displayed.

This dealership Acura Auburn took my car on the highway to get it ready for emissions and damaged…read morethe exhaust. And now they're saying it's not their fault. I will not be using them and I would be very careful using this dealership especially service

Awesome. No offence but not what I expected of "used car salesman" feom the time we drove in we…read morewere treated with nothing but respect! Don (I am pretty sure that was his name) listened to what our needs were and encouraged us to drive several options. We never felt rushed or like we were a bother. In fact we were there on a Saturday a half hour past close and it never even came up they were closed. We were never pressured for our "information" or to "leave a deposit" Mike (the owner) was on site and gave my husband a number for his trade when asked. No bull, just a number. If I HAVE to choose a con it would have to be they are closed Sundays. Like I said "if I had to choose one" lol. So far so good. I would make this my first stop when I am in the market again!