My family has been buying from Sunnyside for years. My parents and two of my siblings have all…read morepurchased here. My first car I bought from my dad, he bought from here. Yesterday, I purchased a hybrid Ford Maverick XLT and had a pleasant experience. Scott worked to ensure that I'd have all the paperwork I need to register the vehicle in NYS, where I now live. I'd rather buy from a local dealer we know than from an unfamiliar one in NY. Plus, they had just what I was looking for here, whereas stock in NY hasn't been great. After the purchase, they filled it with gas and gave it a cleaning. I'll be driving it home the day after purchasing. Thank you, Bill, Scott, and team!

March of 2024 my family visited Sunnyside to inquire about large transit vans they had for sale…read more We let them know our preferences for the van such as a high roof, extended, and AWD - basically the biggest van we could get because we were planning on converting it to a camper van for our family of 3 and 2 dogs. Sunnyside showed us one 350 transit van that had already been spoken for (van #1), while the one we would buy was currently in the body shop Van #2). We did a walk around, took measurements of Van #1, it was just what we were looking for. We arranged to purchase the available vehicle (Van #2) with their promise that everything was the same as the van that we were shown and measured (Van #1). Upon delivery of the van (Van #2) I made the mistake of not bringing my measuring tape to re-measure and ensure that this van was in fact the same dimensions as the van we had seen in person and measured prior. After bringing the van home, we quickly realized it was not the van we were promised initially. The roof was over a foot shorter, the bed width and length were also substantially shorter than the van we had measured (Van #1) - we were shown a transit 350 high roof and were delivered a transit 250 medium roof. The distinction between these two vans sizes is made in small print on the top of the window sticker with one letter signifying the height of the bed / cargo area: "HR" for high roof and "MR" for medium roof. These are details that we trusted the sales representatives at Sunnyside to understand and differentiate for us, as we are not Ford sales representatives. We went back to Sunnyside with our problem and asked, "what can we do to fix this situation?". Instead of kindness and understanding as one would expect from a small family-owned local business, we were met with contempt. It is important to note that: 1. The van was brought back within 48 hours of taking delivery, 2. We did NO finger pointing upon returning to the dealership to sort out the problem, and 3. We left the van on the lot and did not drive the van after it was initially returned inside the 48-hour window. We were met with several Sunnyside representatives telling us that they couldn't do anything to help, even going as far to lie to us saying that there is no way we could have measured a 350 high roof van (van #1), and that we had turned down offers to go and see Van #2 while it was in the body shop. Both blatant lies targeted at getting us to react emotionally and do something stupid at the dealership. After several meeting with the General Sales Manager and even including the President and General Manager, Sunnyside refused to backout the deal with the registry and told us that it is not possible and that "It's not how we do it here, every dealership does things differently". Having family working at different dealerships, we knew that backing out deals is not only possible but not uncommon. Mistakes made on both sides could have been solved with a simple reversal of the deal. Intentional or not, we were victims of a bait and switch. Instead of reversing the deal and after about 4 weeks of conversing with the General Sales Manager, we were offered a buyback of the original 250 medium roof at a used van rate - initially paying about $57,500 and being offered $52,000 buyback. Keep in mind that we had the van for less than 2 days and put no more than 100 miles on it. In the end we had to threaten taking the dealership to court to get the General Sales Manager to increase the buyback price to an acceptable $55,000. We took a $2,500 loss on the transaction (57.5-55), not to mention the approximate 4 weeks of negotiations, and countless sleepless nights wondering if we were going to be stuck making payments on a brand-new van that could not use or convert for camping. As part of the buyback, Sunnyside was able to find a van that would meet our needs, and we were able to purchase the correct van after completing the buyback. It's a shame that we ended up doing any more business with this dealership after how we were treated, but in the end, it was best for me and my family to finish this chapter and move on to converting the van and traveling together.

We are incredibly happy with our Kia. The quality is fantastic and the…read morefunctionality/features/performance of the vehicle is simply amazing! Beyond happy with the vehicle!! Our experience with Ron Bouchard has so far been positive. They are somewhat typical as far as dealerships. Sales is not too pushy, but as with any dealership, they make money on sales, upgrades, and service and as such have been predicable with their tactics. They confidently declare they are different from other dealers because they don't charge above sticker price, which appears to be true, but I wouldn't consider it a selling point. While I appreciate not paying above sticker, I would never pay above sticker so this doesn't help much. While I appreciate the straight forward pricing and I would love to believe that they are better than other dealers, anytime someone tells me to trust them, it sets off a bunch of alarms in my head and I worry that if they have to tell me that, instead of discovering that on my own, is it true? Either way, the vehicle is absolutely amazing and we truly love it. I can't say it enough, we LOVE OUR KIA! We also have a Porsche Cayenne and the Kia is as good or better than the Porsche. Nonetheless, the sales process is standard and the honesty/knowledge/promises are as always, questionable. With all that said, would I return to Ron Bouchard Kia? Yes, more for the quality of the vehicle and the convenience of the dealer location.

I inquired about a Kia EV6 on the Ron Bouchard Kia website listed at $23,999. I live in NY and I…read morewas told there was someone local coming to look at the car that night, and they'd call if it was still available after that. I said yes, please call, because I would buy the car. The local customer bought the car that night. Fast forward two weeks; I get a call from Ron Bouchard Kia saying the buyers brought the car back because they didn't want it anymore, and was I still interested in buying it? I say yes. They send me a link to the car - surprise, it's now listed at $26,990. I ask if they'll sell it to me at the price it was previously listed at just two weeks ago. Answer: no. The price is now $26,990 because "when you first inquired about this vehicle, it was listed at our lowest price due to how long it had been on our lot. Now that it's newly back in inventory, the pricing has been adjusted to reflect current market values. If anything changes on your end feel free to reach out!" If this is how you want to be treated as a customer, I guess buy a car at Ron Bouchard Kia.

We have leased our 3rd car through Ron Bouchard working with Luis Riviera. The rear view mirror…read morecame off in my husband's hand. Luis had Todd from Service call us. They said to bring car in right away. It had to be fixed temporarily while he ordered a new part. It was in the next day and Todd took good care of us. We love Rin Bouchard, Leominster! Thank you Todd and Luis!

Dealership experience was a mixed bag. Sales person was polite, but disengaged and the financing…read moretook almost 4 hours to complete despite me having a pre-approval. Delivery of the car was delayed by two days and I only found out by calling as I was heading over to pick up the vehicle. I'm writing because thanks to Ron Bouchard Auto Stores, my PII has been leaked in the 700Credit breach. The finance team ran my credit through Cars Commerce, who is partnered with 700Credit. I now get to live with this issue for the rest of my life. Even better, the dealership was notified in November of the breach and opted to not notify customers on their own. I just received a letter on January 5th to let me know. Overall I'd say avoid if possible, just another dealership pulling the same nonsense they all seem to with an extra dash of irresponsibility

To continue adding to the review requested by Ron Stokowski, and after a month of silence from…read morethese people (so much for their certified 90 day warranty), I want to sher a picture of the parts I had to buy to make the fare whole; stay away from this place!

Always helpful and very knowledgable. Surprised they aren't crowded with customers. I wouldn't take…read moreany of my cars to anybody else. I trust them.

No pressure. Vinnie & Gene very helpful. If it's not on the lot they may find what you're looking…read morefor.

Today I made my first car purchase with the help of Gene!! He was so calm and collective during the…read moreentire process. He is an extremely reliable worker, trying to get you the best rates, he even helped me save on my car insurance. This company takes good care of their cars and fixed them up for you before the final sale. They are wonderful people and I would definitely recommend checking this place out if you're looking for a car! Thank you Gene for helping me on this journey to purchasing my first car!

Service Excellence!! Jason stands behind his cars 100%. I…read morehad bought a truck 18 months ago and had repairs well beyond the 30 days and the extended warranty I bought. The repairs were items that would be covered up to 90% on the warranty. Jason went over and beyond his obligation and fixed the truck at no cost. He is committed to selling quality cars and backing up the quality he sells. Thank you Jason DDunn N. Grafton MA. 01519 I will be back for my next vehicle!

the worst place ever to get your car fixed!!! the city of…read morenorth grafton must consider of shutting down that place!!! the advisor and the technician are crooked and they are as well inexperienced, imbecile!!!

I purchased a 2017 Volkswagen Touareg from Rob at Continental Auto Sales. Had it looked at by my…read moreMechanic. He gave me a list of things that needed to be repaired biggest one was the power steering pump and MAF sensor. Also requested coolant flush. Was told all the services in the list were performed. Had to wait almost a week to pick up the car finally picked it up at the end of November didn't have the car for more than one day. Check engine light comes on stating MAF sensor. Called Rob told him about the situation was told to bring it to my Mechanic to have it fixed and he would just pay for the service. I drive another hour back up to his dealership for payment and he tried to low ball me telling me he wouldn't pay what I had payed the mechanic for the services. After arguing back and forth I finally got payment minus 50 bucks for whatever reason. At this point I just wanted to be done with him. Let's get to the current date have had a car since last November with a chronic idling issue that was told was a mass airflow sensor. Have *Now put in New spark plugs and ignition coils mass airflow sensor. And taken it to the dealership for services as I purchased a warranty through him. Still unable to resolve this issue warranty has been "" dicking me around. Lost my vehicle for almost 3 weeks with no spare had to pay in a pocket for a car that I didn't even own for three months and had had nothing but issues with it Robhas not tried to resolve. So I'm pretty sure they sell lemons. Really think before you buy something there they seem super super nice and don't get me wrong I spent hours talking to Rob we talked about family kids his wife he seemed like a really nice guy but at the end of the day I'm short 20 grand for a car with a warranty that's still sitting in the dealership.

Place is run by 2 brothers who are very straightforward and helpful in assisting you in buying a…read morecar. (used/pre-owned) The selection of vehicles is not as big as a large national dealer, however they do have a lot of quality cars. Now the important stuff, price quality honesty . I purchased a mercedes c300 sport from here 7 months ago and so far it's been great (knock on wood) and I was pleased with the price for the mileage the car had. In short, nice guys, clean place, and a reasonably priced selection of used cars.

I heard about these guys years ago when I lived in the area, and now, despite being in CT, they are…read morestill the first place I go when I need some automotive eye candy. I've stared at their line-up of sweet rides for years, never quite sure when to pull the trigger on something. I finally decided to make a purchase, and the vehicle and service was nothing short of incredible. First and foremost, my sales representative, Zee, is the greatest dude! We hit it off right away, as his personality is very welcoming and customer-oriented. The service department introduced themselves to me, letting me know what they worked on and whom, specifically, did the prep work for my purchase. I've never had this happen before, and I've purchased a lot of cars. I bought the extended warranty as a safety measure, and believe they will live up to expectations when it comes time for service or future auto needs. I think they have built a strong reputation, and thus, will come through for me and all their loyal clientele. Thank you, Zee and team!

I loved the car, but this place is shady!! they mislead and provide parts that are unsafe. Beware!read more