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    Pro Car Autos

    3.7 (3 reviews)
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    Metrowest Auto Sales - Yana - the deceiver

    Metrowest Auto Sales

    (33 reviews)

    Did I get the car I was looking for at seemingly a reasonable price? Yes. Was it the most…read morestressful, unprofessional and heinous customer services I've ever received in life? Also yes. Full disclaimer I'm a young, single woman who went in alone. I had totaled my car and was not only in a rush to do things but I've never done this before. In the past I was apparently spoiled going directly to the Honda dealership. I saw an ad for the 2021 Honda Clarity that I was looking for online, went from Boston out to Worcester, test drove the car, put down $200 as a deposit while waiting for the check for my insurance. The car had 120k miles on it but is otherwise in wonderful condition from what I can see. It was listed for about $15k but when I came in I was pleasantly surprised they can take $4k off the top as an electrical vehicle tax credit. It seemed like a no-brainer. Now it's screaming scam. I was transparent with the manger, Yana, who I dealt with every step of the way that I hadn't done this before and was looking for guidance. She miscommunicated with me in multiple ways including the best form of payment, when to insure the new vehicle and that the sales tax ($1k) was not included in the price but expected at the RMV. My paperwork says I paid the tax at the dealer then was shocked to have to pay again. Screaming scam. When I went to get the car inspected it immediately failed. There was a safety issue in the front left wheel. I called Yana and she ordered the parts and had me come in the next week for her mechanic to fix the car. This was extremely upsetting. I just spent $11k on a car and they didn't even apologize for the serious error. They said "mistakes happen" and refused to compensate me for my horrible experience. When expressing my frustrations with Yana, the owner (her dad) came out of nowhere and took control of the conversation. He was extremely rude and dismissive and refused to give me the name of the mechanic who supposedly fixed the car. They don't have a mechanic on site and drove it somewhere down the road. It was all very shady. They had initially asked me to write a review so when I took my phone to take pictures of the place they got extremely offended and said "we're done here" and threated to call the police. We actually are not done here. I'll be in touch with the BBB and my lawyer. I really tried not to judge a book by its cover but the place is also filthy inside and out. It's dark, dingy and the "waiting area" are literal dog beds. When I went in I was jumped on by multiple dogs. So unprofessional.

    DO NOT TRUST THEM!!! The most horrible business I've ever seen! I came in to look at a car on…read moreFriday For my son. They told me it was loaned out for the weekend and it would be back on Tuesday and made me an appointment For noon Tuesday. I got 2 text messages and an email confirming and when I got there at they had sold it out from under me that morning. HORRIBLE SERVICE AND BUSINESS ETHICS DO NOT TRUST THEM! Typical used car dealer....

    Rally Motorsports

    Rally Motorsports

    (3 reviews)

    As a savvy customer, I am cautious when purchasing anything used, and in particular, an automobile…read more So when I found Rally Motorsports I wasn't sure whether they were honest, trustworthy and genuinely care about their customers. I am so happy to report that three months after my purchase of nice looking, low mileage 2011 Chevy Equinox, Rally Motorsports have surpassed my expectations. Prior to sale, I mentioned a minor issue with a wheel noise, and they immediately repaired whatever was causing a slight rumble. The vehicle runs like new! Couldnt be happier. Trust the team!!

    Came here for an inspection sticker on the last day of the month, and car was taken right into the…read moregarage. I don't know much about cars, I know about people. Everyone who works here is so friendly, and at no point did I feel pressured to purchase anything, nor was I pressured into replacing any parts (I know my car's parts are just fine). The shop is clean, and doesn't smell like a garage. Bruce is quite the character. It is evident that he has his heart in this shop; he cares about the happiness of his customers, and his employees. He talked about the importance of producing good quality work for the folks who come in and taking pride in having hardworking employees who are as dedicated to the shop as he is. That's so refreshing. For years I've worked at companies whose directors (or higher-ups) are completely disconnected to the employees with their boots on the ground, and more importantly, from their customers/clients. It's important that we support local businesses because otherwise we will deal with large corporations that do not care about the customer, only the bottom line. Why wouldn't you want to go to a local shop where you can ask any employee for directions, or how to get back to the highway?

    Pro Car Autos - usedcardealers - Updated June 2026

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