On December 3, 2019, I acquired a 2017 Nissan Rogue that had recently been returned from a lease in…read moreMassachusetts, with 19,000 miles on the odometer. From the outset, I consistently maintained my loyalty to a Nissan dealership for all recommended service requirements and new tire purchases. The vehicle appeared to be in excellent condition, both internally and externally. However, on December 23, 2025, at 87,000 miles, the passenger rear wheel exhibited inward camber during a very short trip. This occurred two weeks after the dealership had rotated the tires, changed the oil, and a second mechanic conducted a safety inspection for the annual inspection sticker. Upon towing the vehicle to a local garage, it became evident that the rear suspension was severely corroded, necessitating the replacement of both sides at a cost of $3,500. Following inquiries with both the dealership and Nissan Consumer Affairs, I was reminded that I was no longer covered by any warranty protection (loyalty/good will are mere words that are exempt from their vocabulary), and neither entity was willing to provide any support whatsoever. Consequently, neither was prepared to offer any financial assistance. Notably, I had never driven in proximity to saltwater, and this peculiar anomaly is undoubtedly indicative of subpar quality steel. Their "too bad, so sad" responses effectively convey a one-and-done, foolhardy loyalty for me. It is difficult to comprehend the potential danger of driving down the turnpike at 70 mph and having the wheel pass by as a weapon while the car spins out of control in the high-speed lane. If you are a Nissan owner, I strongly advise you to be aware of this issue, as I believe it is unlikely to be a one-time occurrence.
As a follow-up to the "owner's" request to contact Rt.9 to discuss (after reading my review)...
The discussion centered on the dealership's position that they are not the appropriate party to address my concerns. Representatives from Rt. 9 Nissan indicated they are unable / unwilling to assist further, citing Nissan Corporate's statement that there is no active recall for the failure of the 2017 Rogue suspension components.
While they acknowledged and apologized for failing to identify the dangerous condition during my just prior oil change and tire rotation, they maintain that they are not obligated to provide assistance. As a result, they consider this case closed.