Condensed Version - Typical Marshalls in a very busy open mall type place. Expanded - Typical Marshalls in Hadley MA. Near a Walmart and a HUGE variety of other stores. If you cant find it at this Marshalls you can find it in the area. I found the selection to be only OK here, not the best Marshalls Ive ever been to. But fine in a pinch. It was pretty neat and organized, but again, not the best Ive ever seen. Busy parking lot, but big, so you will find a spot. But you have to pay attention to other drivers, its a busy lot and of course some are txting. read more

They've got some great designer clothing here at very low prices. You just have to stop by every now and then and look thru everything.

Stopped in recently to look for some winter clothing, as well as shoes. Overall the store was well stocked with merchandise, but they had a limited amount of shoes. The store was well organized, and the staff was extremely polite. The one place that this location could improve on is their selection of clothing for "big and tall" individuals. They have a limited selection in the larger sizes, but generally are well stocked with smaller sizes. read more

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Nice selection, but flies everywhere! I asked the person at the counter if she knew about it. She said yes. I asked if there were any measures being taken to get rid of the flies, she said she didn't know. I bought a few dog beds and I'm praying there's no larvae in there. Would have gone elsewhere but due to time constraints I felt it was my only option. Hoping for the best. read more

Marshall's has a lot of steals and good loot definitely the place to go if you want nice, cheep clothing. Overall five out of five stars

Local place some good deals. Either too much security or too many credit card scanner thieves. Not sure which one it is. I go in, no purse, phone with RFID case and RFID sleeve for credit cards and literally there is a gang of people attached to you and getting unreasonably close (5" -10" away) to you. I have never stolen anything. Drive a high end car. Am well dressed. Cannot be scanned and their is no reason for the excessive overly close whomever they are gang of people following me, rarely with a shopping cart, minding way too much about what I am looking at. I rarely and quickly go in there if I am in the area for food deals and that's it for months now. It is just ridiculously intrusive to even bother browsing... read more

Perhaps I've been spoiled by the expansive Marshals back east, where my size is stocked and stocked well, but this Marshalls really comes up short for me. I have gone in on several occasions, at all times of the year (I wouldn't be so foolish to judge solely on back to school shopping) and they never seem to have anything of quality in my size (40/38). The amazing high quality affordable Calvin Klein jeans that made me fall in love with marshals in the first place? Not here. Its sad, because I see this Marshalls everyday, but I have to wait to do my shopping back home, because frankly this Marshalls sucks read more

I don't like this one at all. It's more expensive than the one in Athol and less good stuff. People work here are not very friendly and helpful either. There's an old woman who seems have an British accent, when u ask something, she's like a deaf. Anyway, I think their management should b improved seriously. read more

Today like most weekends the store was busy. The line was long, wait time 8 minutes. I am not sure what the store's policy is about store managers and their job duties. However, I found it somewhat bothersome that today's (9/8/18) when she was walking back and forth behind the cashier's, instead of ringing customers out on one of the three empty cash registers. read more

Generally I enjoy stopping in occasionally to review shoes which are provided by resellers and often times high quality. After purchasing a pair of Hillfiger Tennis shoes on April 25, 2018 and wearing them all of four times, I noted the front sole delaminating. Reviewing my receipt,it notes a 30 day return policy, "some restrictions may apply"? Upon returning the shoes today, May 12, 2018 @2:10 pm EST I spoke with the attending clerk who called over the assistant manager Ms. Monique (sp) at which time, without hesitation stated, "we do not take back items which have been worn." I understand, however asked her where it states that on my receipt (it doesn't) and its not posted anywhere on in the store which she conceded. Ms. Monique's curt reply to me was, "write the manufacturer Hillfiger". Really? Moreover she stated their policy was probably on their website. When I asked her her name, stating I was going to write Marshall's, she stated "why... so you can rat me out". I was visibly aggravated at her comment. My issue to begin with was not with Ms. Monique, but the undisclosed return policy that apparently is only available on Marshall's website, not apparent or disclosed when you are purchasing something. At this point, based on my experience, I might suggest Ms. Monique (sp) attend some customer relations seminars, and learn how to courteously work with customers who may have a legitimate complaint. Until such time, yes, I have "ratted her out" given others, and Ms. Monique (sp) should be accountable for their behavior. Her demeanor was both rude and curt. Marshall's deserves a better employee. read more

One of nicest Marshall's around. Great selection of clothes in all sections. Big shoe selection. Always interesting finds in the food aisle. Nice home selection as well. Always getting in shipments of new stuff but you have to be quick during the school year because the college kids grab it quick. Well organized...good staff. read more

I've been shopping at Marshall's, TJMaxx and home good for 20+ years. Today I went in to browse for the first time without my toddler in almost two years! YIPPIE me. I thought about buying this and that, need a purse instead of a diaper bag, need a dress for my brothers wedding, etc... I settled on a gift for my DH instead of any of those things. I got up to the counter to buy the two things and the cashier wouldn't let me use the credit card because it's in my husband's name instead of mine... Hmmm.... I've never run into that issue. It's the only credit card we have and it works perfectly fine. I don't believe I will shop at that Marshalls anymore. read more

I arrived at the store at 9:00am, which is the time the website stated they opened, and the doors were still closed. The store front hours were outdated holiday hours and stated they opened at 7:00am. I stood at the door in 31° weather with my seven-month-old baby waiting for the doors to open, along with another customer who was also confused about the time. Finally at 9:05am I tapped on the window when I saw a sales associates to kindly gesture "are you open?". She looked directly at me, and then went back to the rack that she was stocking. She didn't acknowledge that I was standing there. I'm very disappointed with how she handled that and took my business elsewhere. read more

I like shopping in Marshall. But not this one. Just remind everyone. Double check you recipes after shopping. Make sure they didn't charge you twice on one item which is locked by the clear box. Cause here is a barcode on the clear locked box. And one barcode on the item So they are going to scan both For no reason. it's happen twice on me. Ok. One more thing make me mad. I asked employee if I can take a look the Hand bag which is locked very behind of the shelf. She said ok but she need the key to open the lock. Then she go back to the register. 2 minute later another lady come back open the lock take the hand bag back to the register before she left. She said you can go to the register to take a look. You are so fucking rude. I have to say one rotten apple spoils the barrel Cause the other employee there always so helpful and nice. Excuse me. What the hell What do you mean if I want take a look the handbag and I have to go to the register. Then I have to finish my shopping and go back to the register to take a look the handbag and I have to waiting for the line to just take a look the bag to see if I like it or no read more

Hi all, my name is Paul Moon. Although I always rely on yelp to look up stores/restaurants, I have never felt the need to write a review myself until now. I've had this unpleasant experience at the store and wanted to share with you all how to deal with such situations like this. My family loves shopping at Marshalls for the kind of product they provide for the price. What I want to write about is the kind of customer service this specific store provided that was very unsatisfying. We went to shop at Marshalls on October 23rd and bought a few items. After coming back home, my mom realized one of the coats she had bought was not the right size and wanted to either exchange it for another size or get a refund. We couldn't find the receipt but we hadn't taken off any tags from the coat. We've had experiences before where we didn't have a receipt but had all the tags on and had no problem returning/exchanging the item when we provided the store with the credit card that we used to make the purchase. We went to the store the next day, October 24th, with all the tags still on(3 tags including the maker of the item, and the Marshalls tag, and the price tag,) and asked for a refund. A lady named Jennifer Parker(coordinator on her name tag,) informed us that we could not return the item because it was a "high price" item. The coat was $99.99 and she informed us that we could not return it without a receipt whether or not all the tags were still on due to their "store policy." I asked her to define what "high price" meant, she took a moment and answered, "$99.99 or up." Although we tried to give her the credit card that was used for the transaction she kept speaking of this "store policy" and how they couldn't run our credit card in their data base because it was to protect the "customer's privacy." What privacy? We had the credit card that we had used and the driver's license as well. Although this was all very frustrating, we tried to find a way to solve the problem where we told her all we wanted was to exchange the coat to a different size, or get store credit for it. Again, she told us it was "store policy" and there was nothing that could be done. We left the store since she told us it was "store policy" despite the fact that it didn't make any sense to us and rather seemed unreasonable. As we were driving back home(to print out the credit card statement since Jennifer said it was necessary,) I searched Marshalls customer service phone number on my smartphone and was connected to this representative named David. I asked him if there was such a policy indicating any item above $99.99 or up can't be returned/exchanged if there was no receipt. David was very helpful and informed me that there was no such policy unless it had a "purple tag." Once I told David that it didn't have a purple tag, he asked me the location of the store and made a call to the store himself while putting me on hold. After about 2 minutes or so, David got back to me to inform me that he had spoken to the assistant manager of the store, Candy, and told me that she was sincerely sorry about the incident and we could come back to the store at anytime to return our item. So,,, as we were driving back home, we turned around and went to the store again. Once I went in to the store and asked for Candy, she came to greet us and apologized for the inconvenience and asked if there was anything she could do for us. I told her we just want to return the item and get an apology from Jennifer who had not given us the refund and caused all this inconvenience. Yes, we got the refund and Candy and David were very nice and helpful. The reason I am writing this review is because of this so called Coordinator Jennifer's attitude. When she was called up and we got to talk again I asked her, "what store policy? I called in Marshall's customer service and they said there is no such policy." Instead of apologizing she had a very bad attitude towards us and kept on saying, "I'm sorry for the inconvenience, I was just doing my job." So I ask the assistant manager Candy again, "what policy is she talking about? Is there such a policy?" and she answers, "no, you're right. There is no such policy." To the end Jennifer did not seem to be sorry at all and just kept on sticking to her "store policy" and "doing my job." What job? Making up policies? Candy had our item refunded (originally my mom wanted to exchange it for a different size but didn't want the item anymore after this experience) Our family frequents Marshall's for the products they provide for the price but this experience with one employee Jennifer has taught me to try to talk to the managers or customer service rather than rely on some lie the employee feeds you. read more