I demand that the store surveillance footage be reviewed…read more With homecoming approaching, my daughter and I set out to look for a dress in the mall yesterday. She heard from her friends about Windsor, a totally unfamiliar name to us, and although with comments of poor customer service going around, we decided to check it out. It wouldn't hurt, right? We went in the store, and right away we saw girls from the same school also there looking for homecoming dresses. I had a pleasant conversation with another customer while waiting outside the fitting room. My daughter finally decided on one particular dress (Isabella Lace-Up Back Skater Dress) but that one was not in the best condition likely from being tried on numerous times. Unfortunately it was the only one available in the store. A girl working there told us they could order one for us, but she didn't know how yet. We were directed to talk to another girl about ordering. After waiting for a while for the other girl, she came out from the back room. I approached her with an "Excuse me," and, wait a minute, did I see a look of "why are you bothering me" on her face? "That can't be it. She is probably just busy," I thought to myself. She said yeah she could order for us and WALKED AWAY, continuing on with her important task. A quick response of "I'll be there with you in a couple minutes" would have been nice by the way. Here's the climax or more suitable of what went downhill from there: while patiently waiting for her to slowly finish what she was doing so she could help us, my daughter and I browsed the racks and shelves NEXT TO (I) and feet away IN FRONT OF (my daughter) the checkout counter. All of a sudden, she turned around and yelled: "You can't go back there!" My daughter and I looked at each other, puzzled, "Back where?" I asked. No answer. After a moment, I figured she probably meant the counter/cash register. Trying to assure her that we were not anywhere near it, I walked up to her and quickly explained. She stared at me and said nothing. FINALLY she came back to the counter, and I explained again where we were--not near, and definitely not behind the counter. Her response was a nonchalant "ok." Then she asked if we wanted to order. I decided right at the very last 0.5 second on "no." Her response was an abrupt "ok," accompanied with another nonchalant look. Before we left the store, I did get her name, KIM. As we were walking towards the door, I could see her cracking jokes with that other girl, likely about us. We then went to Macy's and bought our dress. It was quite a bit more money, but a good experience and my sanity was well worth the extra cost! I demand that the store surveillance footage be reviewed. The incident happened between around 15:30-16:00 on Thursday, September 16, 2021 at the Meridian Mall (Michigan) location. I will not be buying anything from Windsor, ever. Our very first visit was going to be our last. In addition, I want people to know about my first-hand experience. The bad reputation of poor customer service of Windsor is not a rumor. Our choice (of not giving them the business) is our voice and power as customers. I hope that, above all, we were not treated that way because we were wearing masks (Kim was not) and/or that we were minority. In the end, it did hurt. The fun of going dress-shopping was hurt. The belief in the existence of basic customer service in a fad fashion store was hurt.

Jamie was amazing at helping me find a couple dresses. I was about to give up and she saw me…read morefrustrated and came right over and picked out options and I ended up buying both options. Great customer service!! Mah gurl

Really cute clothing for tiny babies to school aged kiddos. Very welcoming staff that wasn't at all…read morepushy. Clean and organized. High quality clothing, which comes at a price, but is completely in line with the brands they offer and last forever.

From the owner: When it comes to shopping in children's clothing stores, you often stand at the racks for way too…read morelong, stressing over styles, fabrics and costs. And that's without accounting for potential growth spurts.

Selection, Value and Service were all great. Not to mention Clean, welcoming and extremely…read morereasonable. I wish I had more time.

Stopped in looking for a bathing suit for my daughters since it's the off-season and although I…read moredidn't find one I could buy I did find other cute things for them. It's obvious they pick quality over quantity so you don't need to search very hard to find something I'm perfect shape. The store was clean and smelled good. I don't live in Lansing but I'll stop in when I get the chance.

Kelly is a miracle worker! I bought these $45 los Angeles jeans off of a thrifting app and was so…read moreexcited about them but when I got them I couldn't zip them All my friends told me to return them but I was determined to make them fit my body. I made an appointment here and Kelly got me in the next day and made my jeans bigger by adding panels in two days. I was AMAZED. I am a huge thrifter and she even offered to have me send pictures of items if I wanted to see if she could tailor them. She respected all COVID guidelines and is just an absolutely also g woman!!

I had a bridesmaid dress tailored at Fantastic Alterations and had such a great experience with…read moreKelly. I booked my appointment very last minute - just two weeks before the wedding - and was so relieved when Kelly offered to have it completed with one week of drop-off (other tailors required a 3-4 week turnaround time). The dress was completed as promised and fit perfectly. I really enjoyed the cozy home office atmosphere as well. I'll definitely be back!

You must come here for your t-shirt printing. You must. I'm not kidding…read more How can you not love RetroDuck? - a local business - quick turn around time - awesome website - amazing customer service - great products - great options for designing your own shirt and ordering pre-made ones My friends and I used RD for our shirts for bar crawls and other events are were not disappointed! :D

I officially LOVE RetroDuck…read more A group of seniors in my major decided to have a bar crawl the week before our last finals week. And at the last minute, we decided we wanted shirts as well. We threw together a pretty basic design (1 color, front-and-back design) and set out to find a local business that could screenprint a dozen shirts on such short notice (1 week). Turns out everyone in town was having bar crawls/BBQs/other end of the school year events and every screenprinting place I visited was SWAMPED. I even called a few places in Lansing, Holt, and Okemos. No one could turnaround the shirts in just a few days. Then I called RetroDuck and told them of my plight. "Sure we can do it, no problem." The customer service was great: I submitted my design via email and picked out a shirt color from their online catalog. RetroDuck emailed me back a few hours later with a graphic displaying how my design would look on the shirt I had picked out. I got to doublecheck the sizing of the design and everything. The shirts were done on time with no mistakes. After all was said and done, each shirt cost $11.90. Zero complaints.

This place has friendly & knowledgeable staff with a huge selection of creative grids, rulers, &…read morepatterns. Many items they carry are made in the USA. Family owned; it is always good to support local business. They have better prices than other shops in town. Susan the owner is fantastic to work with & she offers affordable classes! Highly recommend this shop.

From the owner: We are a full service quilt shop. We carry top quality fabrics and notions, for all level of…read morequilters. We give classes for people who want to learn to quilt. We have a professional Long Arm Service to help quilters finish up their quilts. For those who want to quilt their quilts themselves, we have rental services on the long arms for them. If you don't quilt at all, we also offer custom services to do it for you!

So unique.....such a fun shopping experience! Just go! Hats, gloves, beautiful purses, oh my! And…read moreunexpected treasures!

Cute boutique. Lots of great hair, neck and ear accessories. Jenna Kator purses and bags too…read more I do love that they carry a variety of our local purse and accessory designer, Jenna Kator. I have clutches by her. I do like her bags are named after cities in Michigan too. Deb confirmed they are open until 6pm tonight. Decided to give it a look see. Must knock or call for them to open the door for you. I bought 3 hair pins and a crystal chain necklace for casual dress up and around town wear. It's a fun store to browse for a good while. You are bound to discover some real gems.

I heard about this place when living in Chicago, and after purging my closet last week, I figured…read moreI'd try to get some cash before donating the rest to Goodwill. My selling experience was generally positive - the staff clearly explained the buying/selling process and invited me to browse the store while they went through my items. Of course they want me to browse the store. If they're going to give me money, they want me to spend it in their store. Truth be told, I love secondhand stores and would've gladly bought some clothes if I'd found anything I wanted. First, there were far fewer clothes for men than for women (a point they note on their website to encourage men to donate). Second, the people who've been donating to this particular store clearly are college undergrads: half of the clothes are from American Eagle, and there are strong showings from Abercrombie & Fitch and Hollister. Third, the men's jeans are generally outdated. Granted, I only looked in my sizes - there may be some stuff that I would wear in the wrong size. After 10 minutes or so, my clothes had been checked out. They accepted 4 items - 2 shirts and 2 pairs of Express Jeans - and said the rest of the clothes were too old. Incidentally, they kept the oldest item I brought (a dress shirt from Benneton), but I'm guessing they liked the label. In all, I don't completely understand what mystical process the staff uses to determine what to keep and what to give back, but I'm happy to take away a few dollars on clothes that I had just planned on giving away.

If it's more than a 5 minute drive, don't go here, manager is obviously obsessed with their image…read moreon yelp, responding condescendingly to every bad review like the reviewer is an idiot, responding to every single review telling them to contact her if you have anymore questions, like the person who left the review didn't already get f&$&ked over by their terrible service. especially if you're a man you'd be better off dumpster diving for clothes. don't sell, they'll give you 5$ for brand new name brand clothes worth over 100$, and then sell it for 100$ in the store. I've literally worked at plato's closet in Traverse City michigan, that location and this location are not good, but this one is much worse for selling, unless you want maybe enough money to buy yourself a happy meal after driving 30 minutes to the store.

Very large, well kept secret full of treasures. Clothing, jewelry, purses, shoes, furniture. Some…read morenew, some vintage, some antique! Reasonably priced. Worth the trip!

They have a great assortment of antique and vintage pieces. They have clothes, furniture, jewelry…read morepurses, and more. Everything is in great condition. Also everything is neat and clean. Very impressive.