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    Marshall's Department Store

    2.2 (10 reviews)

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    Meijer

    Meijer

    3.1(32 reviews)
    0.7 mi
    •$$

    I love Meijer. Doesn't everyone in Michigan love it? Whenever I meet anyone who has even heard of…read morea Meijer, I feel like I'm meeting a kindred spirit. This one is often crawling with people - lots of college students make late night runs here. Heck, even high school students come here when they're too young to do anything else (....raises hand slowly...guilty as charged). They've redone this one a lot in the last few years, which is good. It's great one-stop shopping. The clothes are hideous (go to Target instead), so that's a bummer, but good grocery selection and basically everything else you'd ever need. My family has always gone to the tailors on the upper level and think they are fantastic. There's a ridonk amount of checkout aisles. Staff is pretty friendly. And they have Lansing postcards!

    WARNING: WEAR EARPLUGS IF YOU CALL THIS PHARMACY. I called…read morethe Okemos Meijer pharmacy today for one simple reason: to transfer a prescription. The employee who answered put me on hold to speak with the pharmacy manager, Ben. I hadn't asked for the manager and had no idea why I needed to speak with him just to transfer a prescription. Ben came on the phone SHOUTING. Not speaking loudly. Not sounding rushed. Shouting. It was so unexpected that it immediately caught me off guard. He shouted asking what I wanted. I explained that I didn't know why I'd been transferred to him and that I was simply trying to transfer a prescription. He yelled, "You don't know if you need assistance?!" No, Ben. I knew exactly what I needed. What I didn't know was why I had been put on hold for you. I explained again that I was transferring a prescription. His response was an angry "FINE!" I then asked whether he knew where the prescription was being transferred from. He said the tech had the information. I told him no--the tech couldn't have it because I hadn't been asked. I finally told Ben I didn't know why I'd been transferred to him, but given his behavior, I didn't want to do business with this pharmacy. I've used the Brighton Meijer pharmacy for approximately seven years without experiencing anything remotely like this. Since moving to Okemos, however, I've had repeated problems with this pharmacy. I was willing to give Meijer Okemos another chance. No. I'll drive to Brighton. A customer shouldn't have to tolerate verbal abuse simply to transfer a prescription. This was an astonishingly unprofessional encounter. If Meijer wonders why a longtime customer would rather drive to another city than use its Okemos pharmacy, Ben provided an excellent demonstration today. One star because Google doesn't allow zero.

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    Windsor

    Windsor

    3.0(4 reviews)
    0.3 mi

    I demand that the store surveillance footage be reviewed…read more With homecoming approaching, my daughter and I set out to look for a dress in the mall yesterday. She heard from her friends about Windsor, a totally unfamiliar name to us, and although with comments of poor customer service going around, we decided to check it out. It wouldn't hurt, right? We went in the store, and right away we saw girls from the same school also there looking for homecoming dresses. I had a pleasant conversation with another customer while waiting outside the fitting room. My daughter finally decided on one particular dress (Isabella Lace-Up Back Skater Dress) but that one was not in the best condition likely from being tried on numerous times. Unfortunately it was the only one available in the store. A girl working there told us they could order one for us, but she didn't know how yet. We were directed to talk to another girl about ordering. After waiting for a while for the other girl, she came out from the back room. I approached her with an "Excuse me," and, wait a minute, did I see a look of "why are you bothering me" on her face? "That can't be it. She is probably just busy," I thought to myself. She said yeah she could order for us and WALKED AWAY, continuing on with her important task. A quick response of "I'll be there with you in a couple minutes" would have been nice by the way. Here's the climax or more suitable of what went downhill from there: while patiently waiting for her to slowly finish what she was doing so she could help us, my daughter and I browsed the racks and shelves NEXT TO (I) and feet away IN FRONT OF (my daughter) the checkout counter. All of a sudden, she turned around and yelled: "You can't go back there!" My daughter and I looked at each other, puzzled, "Back where?" I asked. No answer. After a moment, I figured she probably meant the counter/cash register. Trying to assure her that we were not anywhere near it, I walked up to her and quickly explained. She stared at me and said nothing. FINALLY she came back to the counter, and I explained again where we were--not near, and definitely not behind the counter. Her response was a nonchalant "ok." Then she asked if we wanted to order. I decided right at the very last 0.5 second on "no." Her response was an abrupt "ok," accompanied with another nonchalant look. Before we left the store, I did get her name, KIM. As we were walking towards the door, I could see her cracking jokes with that other girl, likely about us. We then went to Macy's and bought our dress. It was quite a bit more money, but a good experience and my sanity was well worth the extra cost! I demand that the store surveillance footage be reviewed. The incident happened between around 15:30-16:00 on Thursday, September 16, 2021 at the Meridian Mall (Michigan) location. I will not be buying anything from Windsor, ever. Our very first visit was going to be our last. In addition, I want people to know about my first-hand experience. The bad reputation of poor customer service of Windsor is not a rumor. Our choice (of not giving them the business) is our voice and power as customers. I hope that, above all, we were not treated that way because we were wearing masks (Kim was not) and/or that we were minority. In the end, it did hurt. The fun of going dress-shopping was hurt. The belief in the existence of basic customer service in a fad fashion store was hurt.

    Jamie was amazing at helping me find a couple dresses. I was about to give up and she saw me…read morefrustrated and came right over and picked out options and I ended up buying both options. Great customer service!! Mah gurl

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    Marshall's Department Store - deptstores - Updated October 2026

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