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Lansing, MI

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Five Below

5.0 (3 reviews)
Closed • 10:00 am - 8:00 pm

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Edible Arrangements - 12 piece chocolate covered strawberries

Edible Arrangements

3.1(10 reviews)
0.2 mi

The chocolate covered strawberries were SO YUMMY and fresh! I purchased the 12 pieces box and my…read moremother was so impressed. Also shoutout to the delivery driver Raymond who delivered our order! He was so kind and truly made my day. We appreciate the sweet treats and amazing customer service.

I had an extremely disappointing experience with this Edible Arrangements location. I placed an…read moreorder for my grandfather's birthday, only to find out that an item was missing from the bag. When I called the store to address the issue, the employee who answered insisted that she had personally packed the order and that everything was included, despite my grandfather confirming that the item was not in the bag. I even offered to add my grandfather to the call so he could explain the situation himself. Instead of handling the matter professionally, the employee became argumentative, raised her voice, and made disrespectful comments. She told me, "I don't know what way you want me to explain it's in the bag," and eventually stated that she didn't give a "fuck." I was simply trying to resolve an issue with an order I paid for, and I was met with hostility and profanity. Things became even more concerning when she claimed she needed to create a fake email to send me proof of the refund. When I questioned why the confirmation would not come from an official business email address, she repeatedly hung up on me and refused to provide the owner's full name. I was told the owner would text me a picture of the email instead. This entire experience was extremely unprofessional and unacceptable. As a paying customer, I expected basic courtesy, accountability, and a legitimate resolution--not yelling, cursing, repeated hang-ups, and a lack of transparency. My order was intended to celebrate my grandfather's birthday, which made the experience even more disappointing. I am requesting a full refund and hope corporate management takes this complaint seriously. Customer service matters, and no customer should be treated this way for bringing a legitimate concern to a business's attention. Based on this experience, I would be hesitant to order from this location again.

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Edible Arrangements - Edible arrangements chocolate covered strawberries box

Edible arrangements chocolate covered strawberries box

Edible Arrangements - 6 total

6 total

Edible Arrangements - Not sure about this "7 minute rapid pickup".

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Not sure about this "7 minute rapid pickup".

Five Below - accessories - Updated November 2026

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