We've made 3 purchases from pilgrim house over the past 5 years and have been very happy with the…read moreservice they offered and the quality of the items. Our first purchase was a Flexsteel sofa, chair, and ottoman in 2015. It still looks nearly brand new after 5 + years of three kids climbing on it like a jungle gym. In 2019 we purchased a mission style Amish made desk and it's very well made. Still love it. Now in 2021 we purchased a Bassett sectional and a 4 piece Amish made occasional table set and are happy with all of it. It came in ahead of schedule and was delivered by their team right when they said it would be. The two gentlemen who delivered these items were professional, courteous, and took the time to show me how to disconnect the pieces of the sectional in case I need to move it in the future. We have always worked with Bernie. I highly recommend working with him. The only negative thing I can say is I once encountered a less than welcoming demeanor from someone in the store but that was a couple of years ago and I'm not sure she even works there anymore.

Two stars only because we like Bernie, our sales guy. He was great…read more We ordered a dining set back in 2023. It came and we thought the color seemed off but we figured sometimes hard to gauge how a table will look based on a small sample. So we carried on. Didn't love the table but also didn't hate it. But we were very aware it didn't match our kitchen cabinets that we matched up the sample with. Fast forward to this summer when we decided to order a coffee table, an end table and entry table in the exact wood and finish as the dining table because with an open concept living concept the last thing we wanted was to to add another shade of wood to the layout. It was already off given the difference in the shade of the table vs our cabinets, which was supposed to match or at least be close. Everything was ordered to match. Yay! Then they deliver the coffee and end tables and they are the EXACT color of the original sample we used to decide on our dining table but definitely NOT the color of the dining table. We loved it but it confirmed-something/someone messed up our dining table finish. They sent out someone to take pics after we reached out.. It's obvious. After a few weeks we then hear there's nothing they can do. Sooo, they mess up, offer no explanation (or even an apology) and....that's it? Very disappointing. At the very least, own your mistake. You're better off at IKEA where you'll know the furniture matches.

Klingman's hit it out of the park! I worked with the design team at the Okemos store and they…read morereally took their time to get to know us, our style, and exactly what we were looking for. The plaid chair wasn't even anything I saw in person, but they knew when they saw it, it would fit my aesthetic to a tee. It tied everything together, and all of the furniture is extremely high-quality, durable and so so beautiful! The delivery team went above and beyond to ensure my experience was a positive one as well. They called and checked in the day before, gave a time frame, and were there right on time. Carson and Noah were friendly, polite and super helpful. I won't be going anywhere else for furniture from now on, and we love supporting a local, family owned company. It's the only place my in laws by furniture too, and they have ordered several custom pieces from them that have turned out STUNNING. They literally have every fabric option imaginable, and do an awesome job helping coordinate colors and patterns. Overall, it was a wonderful experience. We'll be back!

Expected much more. Told 6 - 8 weeks on a very basic dining table set; later told up to 16 weeks…read more Table finally did arrive (8 weeks later), and lo and behold the expansion hardware to raise the concealed leaf below does not work. The rating could drop lower depending on how they resolve the problem from here.

Whatever you do, do not buy a washing machine from these crooks…read more They take out a standard metal part and replace it with plastic. They'll tell you to your face that they do it, it's no secret. They insist that it prevents the machine from burning out the motor, but what it really does is just strip out every 3 months. I bought my machine from them in April. Same exact washer I'd owned for 15 years before without a single issue. I had to replace it because our last landlord never fixed the flooding issues in the basement and the frame on the bottom rusted out, user damage, not manufacturing. Anyway, they told me not to overload it, it would strip the plastic part. Okaaaay... Two months in, it wouldn't spin anymore. "Well, gosh lady, you must have overloaded it." Riiiight. A $60 house call later and I'm washing again but I am extra careful never to load it too full and I start taking any heavy items; comforters, heavy blankets, etc. to the laundromat, so I'm out a load of quarters too. Three months later - same thing - the washer won't spin. I tell the guy, I don't over load it. He says, "Well, ya' know, you can't be too careful. If you run small loads it can work it too hard..." Really? WTF?! So another $60 house call (although I think I talked them down on this one, I was pretty unhappy). Washer's up again and I duct tape the cycle level switch so no one can run anything but a monster load, even if they only want to wash socks. That's what the guy said to do. Two months later and the stupid part strips out AGAIN! only now I'm "out of warranty" (6 months) so they won't even come out and fix it, I need to take it to them. I had them haul it off and bought a new washer that I adore. Don't trust these guys when it comes to washers, they're clueless!

Do not purchase from them if you expect any quality customer service. Yes, they have good product…read moreat a good price if you are purchasing new. But if you are purchasing anything used, look elsewhere. We purchased a washer and dryer 5 months ago. We were able to get a 6 month warranty on the washer which is now having troubles, but only 1 month on the dryer. The dryer has clear ventilation and we only dry medium sized loads in it. The dryer has had the fuse replaced once under warranty and once outside of warranty that we paid for. After the second time it blew again while drying the first light load of delicates. Since we can't afford to pay 60 a week to have the fuse constantly replaced we will have to find someone who actually knows what they are doing when it comes to repairs because even their own technician said there was no reason for it to keep blowing unless we were overloading it which we are not. In addition to the trouble with the actual machines, their technicians did damage to our house by backing their truck into it during delivery. 5 months later and we still have not had this damage fixed, even though they say they will, after several phone and in person conversations and sending pictures of damage. So again, buying brand new is fine, but, if buying used, you will only get something from here that needs constant out of pocket repairs.

Yes, it's another big box store...but I'll be darned if I don't find something every time I go in!…read moreThe store is generally tidy and carries a broad variety of housewares, groceries, gift ideas , even some furniture. Prices are great and service has always been very friendly.

If you're one of their members/rewards program you make 3 purchases and you get $5 off next. They…read morealso send you freebies for candies or Soda great for kiddos. They offer rewards discounts esp 20% off here and there, with the offers their home goods and storage will beat the prices of competitors. Some of their items are not fancy but it will do. Customer service has always been great when I visit, they are kind and professional. The store is tidy and well lit.

This is like a contemporary museum. They got lots of cool stuffs, even from 50-60s. I got a futon…read moreand TV stand. They were used but in decent conditions. Cheap, too. Price is very negotiable. The employees were eager to help. Check this place out yourself...You would be pleasantly surprised. They have another location in south Lansing. There have used electronics, vintage speakers/receivers, tools, even guns. No furniture.

Anything furniture wise you need, they have! I always get my mattress sets from here!read more

Affordable prices on all mattresses and more. Same day service Mon-Thursday open till 8pm Friendly…read morecustomer service ask for Taj

Went to the store ordered the 3 pc king set bed mirror dresser. Was told it was $1299 had a…read morediscounted price on it. Ordered it as a 3 pc set they don't actually offer same day delivery they want 2 weeks. We picked it up and no mirror or dresser. They said it's actually $1700 for that even though we took a photo of the tag that clearly says $1299 king 3pc set. This store is a joke. I'm extremely unhappy and the customer service is a joke.

There are bargains to be found but prepare to be disappointed. Most of their prices are about…read more10-20% less than full price. Less than a normal sale elsewhere. Many, single general merchandise items, were in plain brown boxes, that you would need to open to see what it was, with no price on it. There is a basic organization but most areas are very cluttered and hard to see everything. The best organized area was the book area. There seemed to be plenty of employees. Most were at the checkout but I did see a couple other employees helping shoppers.

Decent prices an a big store with dope ass prices definitely recommend this place for all stuff…read moreneeded in your house this the spot to grab it

Angela was great!! Purchasing went smoothly! Can't wait to get out living room set!…read more That was the purchasing process.... This is after..... Ordered a couch with chaise, ottoman, and chair. Couch gets delivered with the wrong color chaise. Sounds like the chair was lost somewhere and I was told that I need to call the store and have them reorder it, and it's already been 4 weeks. Another 3 weeks later, I call the store and they have the chair ready for pick up. But delivery isn't included because they only deliver one time! The day the couch was delivered it was an all day affair!! Now dealing with this!! The manager said he'd make it right and we could stop into the store. Went in and he gave us a $200 credit. Well, ok, we spent $2,200, only got $225 in discounts to begin with, plus paid for delivery. But I'm trying to be nice! Pick out an accent table for $249 and rug $239. Purchased both off the floor. Get home and look online, the rug is on sale for $180 and the table for $110 not assembled. But we bought it off the floor, so the price should be the same as online!!!! So really, no, we did not get a $200 credit. I just called to find out when our chair is getting delivered and the person tells me they are waiting for the ottoman and table and rug!! What the heck!? We have those!!! That's when she told he that delivery is only one time! Are you kidding me!! No manager is working right now because it's 6:15pm! Again, it's retail, are you kidding me!!! And now here I am, BBB reviews, Google reviews, Bing Reviews. Wish I would have read these reviews before shopping there. I will make sure others do!!! No way someone spending over $2200 should get this kind of run around for 7 weeks!!! Or spend any money!!! We didn't ask for any discounts, didn't haggle, didn't even complain much.

I got a text saying my couch was in. I drove 40 minutes in horrible traffic to get to the…read morewarehouse, it wasn't there. The warehouse worker couldn't explain why. I called customer service, and they hung up on me.Thoroughly disgusted with this place.