I apologize in advanced for my lengthy review. My horrible experience happened on two separate occasions- The first time was around Christmas and then this evening. I've never had a problem at any other Marshalls location, except this one!! Rewind back a little... I was doing some Christmas shopping and I asked the manager (I cannot remember her name) if something I needed came in a different size. You would've thought she was busy and just couldn't believe I was bothering her with this. If laughing and carrying on with another employee is part of her job then I guess I did bother her. I brushed it off and waited for her to check in the back. Nearly 15 minutes had passed and I'm still waiting so I went to checkout. And there she was, laughing with another employee. As I'm being rung up I said "I guess you didn't have anymore in the back?" She responded "what!?!?" As I'm leaving I repeated myself again and also said "You were going to check the back for me. I waited exactly where I was for almost 15 minutes. What lousy customer service!" Fast forward to this evening. The same manager was there (lucky me) I understand it was almost closing time and employees want to get home, but that doesn't mean you can treat customers bad. She never said a word to me, not even a smile and honestly, I was ok with that. I was being rung up and noticed something was more than what it said. I asked the cashier, who also didn't speak one word to me, why was the price more. Another manager jumped in and with a horrible attitude said "someone put it in the wrong place. Do you want it or not?!? Once she rings it up, there's no voiding it." I told her yes I still want it and asked why there was no way to void something. I honestly was curious. That's when the manager who I had a problem before, sighs and rolls her eyes then says "because there just ain't!!" Thinking that she's just lying because she wanted me to leave, I said back to her in a kind of "I've had enough of your s**t" but also in nice tone that I never heard of something like that and what would happen if someone's card didn't go through or they thought they had more cash on them? She rolls her eyes then tells the cashier to stop ringing me up and says to me "Ma'am do you have enough money to pay for this!?! Or is your card not going to be approved?" Humiliated, I said "excuse me? Yes I'm fine, I was simply asking a general question." The cashier continued to ring me up. Both managers stood there chomping their gum so loud, rolling their eyes and whispering. Who does the hiring in that place? But most importantly, who does the firing??? Because they need to go and until then I will not be back!!! SAVE YOURSELF FROM THE FRUSTRATION AND GO TO ANOTHER LOCATION!!!! read more