I was asked to coordinate a cross country move for family members, and I got Marrins' name from our realtor. I was immediately very impressed with the courtesy of the customer care team, quickness in responding, willingness to explain the different types of moves available (we chose a designated move). I called one other moving company and knew right away that Marrins was the way to go. They did not disappoint! Josh coordinated the move and was SO PATIENT AND PROFESSIONAL! I was also very impressed with the team who unloaded (I was not present for the loading, but I heard good reviews from those who were). Willie, Himey, and Dante were professional, polite, careful, and unbelievably PATIENT. Josh told me from the start that his job was "to exceed our expectations"--HE DID exceed our expectations and I'm so thankful that we chose Marrins. I will recommend them and will use them again for all my moves! read more

The crew was very good but the management is below average at best. Poor communication and a total lack of empathy. I would definitely consider other movers before I would use this company. - Christina read more

This is by far the worse moving company I have ever dealt with. I've have dealt with local as well as cross country movers. They were all more professional then Marrins. Why was this so bad? First, I scheduled them over a month in advance because I knew the summer months were going to be busy. Last Thursday, Jun 28th, I got a call verifying that we were all set for the move and they would be there at 9AM. All was good until Friday morning when I received another call stating that they would be there between 8 and 10AM with no explanation of what was going on. At 10:45AM, no phone call or movers. I called Marrins only to told that they would be there early afternoon. Keep in mind that I scheduled my move over a month earlier. By mid afternoon, I still have not heard from them nor have the movers arrived. I called them back around 1:30 PM. The person answering the phone said that mgmt was in a meeting and would call me back. Though I didn't not hear back from mgmt, I finally got a call from the guys driving the truck and was told they would be there in 30 mins. The paperwork I signed listed that there were 3 guys doing the move. Only two came and one was not a regular mover. He worked in their warehouse. Rate was reduced $15 per hours which I thought was low but I just wanted my stuff moved to the new house. They did the best they could. It took them 3 hrs to pack the truck whereas if they had three people, it would have only taken one and a half hrs at most two hrs. I didn't have much stuff (around 650 cubic feet). I provided them with drinks because it was a hot day. I treated them well. Once they arrived at the new house, they started unloading. Everything was fine for the most part but with two movers, they did some damage to the walls, hardwood floor, oak tread stairs and two door frames. They made note of the damages and told me to call and ask for Wendy to have someone fix the damage on Monday. I signed and paid. I called Monday morning, July 2 and was told Wendy was unavailable and would call me back. No callback from Wendy. Called back Tuesday and talked to Wendy and was told that someone from Claims will call to make arrangements and email me the claims form. It's been a week and nothing from anyone from the company. I gave them a chance to own up to their mistakes but they have not. They were quick to cash my check but slow everywhere else. Throughout this whole ordeal, I have not yell or raised my voice to anyone that I've dealt with. I expressed my disappointment with the lack of response. I treated their employees professionally. I would expect the same courtesy from them that I given to them. The fact that they were more than 5 hrs late for a morning move without a single call for an explanation makes matters bad but then to compound it by not even responding to fix damages that were made, just make this company the worse. This review will be on Yelp. And a complaint will be made to the Better Business Bureau. read more

Service and support were fine until all of our household was on the truck. Our truck broke down between pick up in Durham and destination Colorado. We expected to be notified of our delivery date but when we heard nothing we contacted the driver who gave us the news of the breakdown and he had no other info to provide like where our belongings were and who would be bringing them and when. I contacted Marrin's and it was initially suggested that I contact the van line for information. As they were supposed be working as our moving coordinator, I suggested that I expected them to be able to get that information for me. I was given another driver's name and a possible delivery date. I tried to contact the driver several times with no response. I finally reached him and he claimed no knowledge of our load. I contacted our move coordinator again via email asking how I was to be notified of progress and she did not respond at all. So on to the 800# to try to get info. No one, no one contacted me with any delay information or delivery expectations. Nothing! I did all the contacting. This occurred several months ago and I let it simmer for a time and then contacted Marrin's to express my disappointment. The response was that my contact person was not a move coordinator but rather a general manager that was not involved with day to day communications. That was interesting because she was the only person that I had dealt with. She placed communication responsibility with the driver of the northAmerican van lines. I expected the company I hired (Marrin's) for my move to see me through the entire process. Lots of money spent to a company and customer service was lacking. Moving is a very stressful time and I expected at least a minimum of effort. I had considered using Best Moving Company and I wish I had. read more

Ray and Willie delivered a sofa we ordered and did a great job and moved the kitchen table back to it's place before leaving. They called before coming and were on time. Nice men and I would recommend Marrins for any moving needs in the future. Nice to know there is a good local moving company. read more

During my home's initial evaluation I met with a man named Scott. He was personable and polite while I spoke with him and assured me that his team was capable of moving everything smoothly. One of the items was an original piece of artwork that was purchased at $10,000 and I explained how it would need to be crated separately. Scott then told me how the company moves very expensive items often and knew exactly how to do it. I had also talked about my physical limitations due to a disability I have. I told him that I would need everything packed and unpacked by the movers. I lived alone and would not physically be able to do any of the packing. He quoted me nearly $4,000 to move 4 miles and keep my belongings on the truck for a night, a fee which I was later told was waved. I felt like the price was high but since they were packing and unpacking I thought at the time it made sense. When the day came to move me into my new home, a lot went wrong. Most of the problems started around the time I double checked with one of the workers that they would be unpacking once they were done unloading the truck. The worker responded in a rude way by saying that they would empty the boxes but that they were not "interior decorators" and they would not be helping me put anything away. This was not discussed with me when I asked him he only replied with a nasty comment. I got very nervous once he said this because of my disability and chronic illness. There was no way I would be able to put everything away on my own. I mentioned all of this to the workers, especially my physical limitations - As I addressed my concerns to the team, one of the workers responded by laughing at me for explaining my health issues. The very expensive photograph was not crated at all. Instead, it was wrapped up with two other pictures and treated like a poster from Amazon instead of an original piece of art. All they did was take off the price of the crate off my bill. Again there was no apology or responsibility. Towards the end of the unloading, I was still missing the refrigerator handles to open my fridge with. My father had asked the movers many times since he was anxious about their whereabouts and never received a straight answer. This frustrated one of the main workers who told me that my family and I were "nagging him". When I tried to speak to him and defend the situation he told me he didn't want to speak to me about it and started to get more defensive and loud. My father took a step closer to him to intervene and the worker got an inch from my father (who is a senior citizen) and loudly said, "What the fuck are you going to do about it, old man?". At that point I began to worry for my safety. There were 4 workers in the house and only myself and my older parents. I felt very uncomfortable and disrespected and asked the man who got in my father's face to leave my house. After he walked out, another worker got involved, blaming me for the situation. Even through tears which formed because I was scared, I told the worker that he had all day to talk to me calmly if there had been any concerns. He then replied by saying that he would not speak to me and stormed out of the house as he called me "mentally ill". The rest of the workers followed and everyone left the home and drove away while my front door remained taken off the hinges. I spoke to the General Manager on the phone the next day. This was when I learned that the service I had paid a ton of money for did not include putting away personal items. She also mentioned she waved the fee for my items being on the truck over night so I truly don't understand why the move cost as much as it did. I told the manager that when I booked the move I was under the impression that this was part of the service, and if I had been told that it was not I would have paid extra money to have that service done. I told her that the person who catalogued my home knew I needed as much help as possible and did not say there was a difference in unpacking services. I also told her about the way I was spoken to and the threatening nature. I still have yet to get an apology. The following day a different crew came back to finish the job. While they were much nicer than the first crew, my door handles for my refrigerator are still missing along with an expensive sound bar speaker. Apart from being told to fill out a claim form for the missing handles, nothing has been offered to me. I have had to chase down people to speak to. Getting anyone on the phone or to answer my emails has been a challenge. I truly don't believe my refrigerator handles or sound bar will be paid for. I have never had such unprofessional treatment. There has been little to no communication. No one from Marrin's has tried to smooth things over in any way and it is genuinely as if customer service does not exist for this company. I would not recommend this company to anyone and I would certainly never use them again. read more

I would like to extend a heartfelt - THANK YOU - to the teams in NYC and NC. They have done an outstanding job from the P/U in Staten Island to the Delivery in Charlotte, NC. For me - the move was sudden in terms of planning and budget however J.Gomes and the moving crew from the Bronx - did exactly as we planned, budgeted and discussed - no hidden fees or add-ons. They came in and handled the move professionally and efficiently. read more

Movers arrived 1.5 hours past my allotted time window. I later learned that this was due to the driver getting the order of deliveries wrong for that day. I placed multiple calls that day in order to get an update but you only reach their "call center" on the weekends who are unable to provide you with any info. The manager I spoke with wasn't very sincere in his apology and instead offered excuses and pretty much said these things happen sometimes. He said "Would you rather have someone who arrives late and doesn't break your things or someone who arrives on time and does break your things," suggesting that I can't have both. Also, during this call, he mentioned that I sound like a detailed person and offered me a job at dispatch would I found very unprofessional. No attempt was made to offer a refund on travel time or a credit to apply to a future move. Once the movers got there, they failed to supply a crate large enough for the television even though it was on the estimate with the correct size. The movers were courteous and did a great job once they finally arrived but be wary of the time windows they give you and please verify the time of your appointment. I regret to say I will be using other companies in the future. read more

The men who showed up to do our move were good. We had to do the move in two parts; they loaded our things, then stored them for a few days, then moved them into our new house. I have an adjustable bed, and they did not get the connections redone correctly. That's ok, it can be a little complicated. But that's where the frustration began. I can't redo the connections myself since I am handicapped. I called many times over the course of the next four weeks trying to get someone out to correct the connections. Seriously, I know I called ten times and I never received one call back, although I was promised someone would get back with me each time I called. I think the receptionist shared my frustration and four weeks and two days after our move, she put me on hold and when she came back, she said two men would be there soon. They came out and corrected the connections but it all took much longer than it should have. So their movers are good, the person answering their phone is good, but their scheduler or management leave a lot to be desired. read more

I used Marrrin's last October. They were recommended by my relator. I had three difficult pieces to move. A Baby Grand Piano, a treadmill, and a large office furniture unit. In addition, I had a couple of end tables a chase lounge, mattress and box spring and boxes. 85% of my furniture had been sold prior to the move. Let me say up front, the guys were professional and curiosity, but having them move the three difficult pieces was not a good idea. They were unable to get the piano upright because they said the screw was stripped. I called a 85 year old piano man and he had it secure and standing in 10 minutes. They had a heck of a time getting the treadmill up the steps damaging the walls and never could get it in the bedroom. Had Dicks send someone out and it was fixed in 15 minutes. My expensive office furniture, they damaged it and got it 95% put together but they could not remember where some pieces went. The final straw was when I found my family antique pictures in a wardrobe box with the steel metal hangers in the bottom damaging the frames. They came out about three times trying to fix some of the issues and told me to fill out an accident report which I have never done. With that said, I would never use them again or recommend them, if the mover had any special care items. I have moved cross country 3 times and locally once and never had this sort of issue. (with much more furniture) read more

We have used marines twice now to move us, and both times have been flawless! They are quick, friendly, and really care about your items. From the owners to the front desk, to the movers, I love this team, and will use them again if I happen to move. The movers were so professional. Thanks to Johnny, john, and John(cupcake) and to Rob Marrin for all that you have done for us. We really appreciate all of you. Thanks read more

We've used Marrins Moving twice in the past 4 months and also about a year ago. In all cases they were pleasant, professional, unflappable. Today we had a complicated move out of a storage facility where things being loaded into the truck were going to be delivered to different cities. That meant they had to unload the storage facility out of order and then load the truck in a specific order so as Mike put it, a lot like playing Tetris. Michael W and Jakem were cheerful, very willing to do things in the order we requested and hard working. At the earlier move AJ and Demetrius were equally terrrific and he was the one who directed putting things in the storage unit whih was done to maximize filling the rented unit. While we don't hope to move again any time soon, we have had wonderful experiences with Marrins. We also found their office staff extremely helpful and the prices were reasonable. read more

If you value your possessions do not use Marrins' Moovers. My stuff was stored on the two vans between moves. During this time one of their vans leaked and caused water damage to some of my furniture and several valuable items "went missing". A couple of other pieces of furniture also sustained damage. Sadly they are in no hurry to respond and investigate/rectify the situation. My move was over two months ago and I am still waiting for them to decide how to address the issues I have encountered. Oh, and the crew were a couple of hours late on moving day as the boss pulled them to move some stuff for him. The crew worked very hard and were very personable but unfortunately that counts for nothing if my property disappears. Very disappointed with this moving experience. read more

We moved in November and had tons of issues with them. First they took 3 times longer to move our stuff out than was quoted, they got there at noon and left around 10pm. We ended up having to get a hotel because my kids had school the next day. But even after all that time, they left a truck load of stuff that we ended up having to rent a uhaul and move. They said they ran out of room in the two trucks they had and it was too late to get a third truck. We missed our walk through because we were doing the job we paid them to do. After speaking to the manager, he said they never called him and he would have sent a truck out, so someone is lying... he also said they were going to give us gift cards and extra people to move the stuff in as an apology but we never saw the gift cards, one person spent the entire time on his phone in the truck, they complained constantly about being hungry and finally asked if we could get them some food so then we had to buy food for twice as many people (apparently this is a thing they don't mention during the quote, you're expected to buy them lunch or dinner AND tip them -FYI. Then one of the guys complained because I didn't get enough waffle fries with the nugget tray, and another guy complained because the food wasn't "healthy). They did not put any of our furniture back together correctly. My husband walked in on them trying to screw two boards together on our bed that didn't have the holes so it clearly didn't go that way so he ended up helping them put our bed back together. But they didn't even screw the beds back together in my daughters room so when she got in her top bunk the mattress fell through to the bottom bunk. Thankfully her sister wasn't in the bottom bunk at the time. They sent someone to fix it but they still never fixed the stairs. We were going to let all this go, but this weekend we went to fix the bunk bed and realized there were extra pieces hidden under the bed and they broke one of the drawers to the stairs. It seems the more we unpack the more we find broken. They also broke one of our book cases and a very expensive glass white board. Again, I was going to let this go, but seeing what they did to my daughters bed, I'm furious. I plan to call them next week, but it's been since November so I'm not holding my breath. Beware of this place.... they also backed out of the driveway and hit my mailbox in front of the buyer because the "spotter" was taking a smoke break. Maybe they are good with small moves, but I would not trust them ever. read more

Marrins' Moving company was awesome! They were so accommodating to our situation. We had a double close so the timing was challenging but everything went very well. The movers were so professional and careful- which was very impressive. I moved from a large home and there were 5 movers- each one of them were so friendly and very respectful! If you are looking for a moving company-this is company for you. Lastly, the owner of the company came by at the end of the day to lend a hand which was over the top. Overall, I was very pleased with my experience and appreciate their professionalism. No doubt I will use them again. read more

I've used Marrins twice now. The first time I used Marrins was a year ago and I had exceptional service. The movers were polite, on time, hard workers and took great care of my stuff. They treated my belongings like they were their own. This is very important when moving to a new state and it was very much appreciated! Unfortunately the second time around things were much different. The movers showed up late. Originally they were scheduled a day earlier, things change, no problem. But on the day they were now supposed to show up, they came 2.5 hours late, blaming it on their GPS. Unfortunately it became very obvious that the movers that showed up were hungover. In fact, they had been in a bar fight that night which resulted in a black and blue eye on one guy and a bad ankle on the other. Thankfully one of the guys was ok and was not having post-drinking diarrhea. Honestly, I laughed this off... again, stuff happens. However, they treated our belongings poorly. I noticed my desk was (hopefully accidently) broken when they were taking it apart. He said, "yeah, thats why we don't insure these." Honestly, an apology would have sufficed. If you want to risk having movers who show up late and hungover after a bar fight, who don't even pretend to value your belongings, who take smoke breaks every 20 minutes, then use Marrin's. If not, try someone else. Of course, we can only hope that Marrin's wil fix this problem for those of you who already chose them. read more

What was a 14 mile move and 2 week storage turned into a night mare! They showed up 2 - 3 hours late everyday, they were under staff and extremely unprofessional. We were moving into our retirement home and the destroyed a life time of belongings. 90% of all our belongings are destroyed, broke, damaged beyond repair. What they didn't break they stole from us.. TVs, Clothing, Personal Items, even the hard wear to our beds GONE ! We are out $90,000.00 is personal belongings. Please, Please don't use this business. If we can only save 1 person from them! DONT USE THIS BUSINESS. We are suing them and working with the State Attorney General now to take action on this business. read more

Unfortunately this was a bad move for me. The reason I gave 2 stars is because they're very nice on the phone and accommodated a short notice move. But I wish I used a different company. First issue is the rep Ken I spoke to to book my services informed me the price of full valuation coverage when I requested it, but did not inform me of the details. He also quoted me a 2hr move since it was small but it ended up taking 5 hours, costing me way more than planned. Then the moving guys scratched up my dining room table legs badly, they put major dents in my bed frame, broke my glass lampshade, "lost" my energy efficient light bulbs that I had in all lamps and ruined my brand new drill that they had to borrow from me because they forgot theirs. I emailed Ken about the issue and after not hearing back for a week called and got mailed the info to file a claim and am just now learning I have to pay a $250 deductible for my claims even though I paid full valuation. It's not even worth it to me at this point and I would not have paid for full valuation had I been informed upfront that there was a deductible. I've never paid for movers before so I dont know if that's a thing. And the movers damaged so many things with the very few items moved, that I would think twice about using this company. Very disappointed. read more

Requested a few quotes from various "local" companies for a partial pack & move from Cary to Southern Pines/Pinehurst. Joe came by & quoted XX dollars. Price was firm expect supplies meaning if the packers used more boxes than estimated the supplies part might change. Fair enough. Pricing overall was lower & reviews on yelp & NextDoor were good. My packers were Terry & Zack and they were funny, efficient and fast. Ran out of boxes twice . Told Wendy when she called to check in. The estimator Joe came by and said he would take a look at total cost of supplies when done & make it right. On Moving day we had 2 trucks & 2 more guys Charles & Dean. Both we also good and funny. The whole team worked fast & efficient, finished packing ,wrapped furniture, loaded & delivered & unloaded without slowing down. Impressive. Would highly recommend Terri as team lead & Zack, Charles & Dean as your moving team. In the end We only paid $140 more fir supplies. 5 stars. read more