I see the last review before mine was from 15 months ago, before COVID, so a recent review is needed. I was recommended to them by someone who had used them. Over the phone, I described the quantity of stuff I needed to move. Dave said if I really did have that much stuff, then he would need to do an in-person estimate. I needed packing, and have enough stuff to fill a 3,000 s.f. home. I also needed some furniture shuffled around for my husband after mine was removed, and he agreed to do it and said no problem. I clearly showed him everything when he came in person to do the estimate. Both over the phone, and then in person when he came to do the estimate, he confirmed the 2 days for the move. I asked him 3 times, to be clear about the days and job, and he said "you're written in stone". He said he'd get back to me in a couple days with the estimate. So I called my realtor, who let the sellers of my new home know the dates.
The day after Dave came, I emailed his business to request that a couch and card table indeed be included in the move, because the day he came I had indicated I would not be taking them. Another day later, he called me.
The person that called me was the polar opposite of the friendly, polite man that had come to my house. He was uptight & upset, starting out the conversation with "Now you're emailing me that you want to take extra stuff, you're talking going into 3 days now, I can't do this job, I can't reserve the time, I'm in Tennessee..." In other words, I emailed him that I wanted to take 1 extra couch and table, and he was having a meltdown over the phone. I said, "I asked you 3 times to confirm, I already told my realtor and the sellers the dates, you said I was written in stone...so then I'll try to take less stuff and you don't have to do packing, I'm flexible, I can come back for some of it." (It's a divorce situation.) My offering to be flexible only seemed to get him more agitated. He then said I shouldn't have said anything to anyone until I heard from him with the estimate amount (which had nothing to do with booking the dates). (Keep in mind...he DID come in person to my house to do the estimate, so he had no delusions when he left my house about the magnitude of the job.) He said, "Well, I can only give you 1 day, take 3 rooms' worth of furniture, and that's it." (No packing...and 3 rooms of furniture is only like 1/6 of my stuff! I had been very clear during the estimate that I needed packing because I'm slightly disabled.) I was really upset. I said, "What am I supposed to do about all the rest of my furniture & stuff then? I'm going to be divorced, will be stuck in the house and won't even be able to move!" His response was a sarcastic, "Well you own it, so...." I was shocked at such a personal assumption about my circumstances and the comment...I never said I owned it! I was so stunned that I was speechless. I then falteringly said, "Well can you at least hold the 1 day on the calendar for 24 hours until I make some calls and see if I can get someone else?" He brusquely said, "Well 24 hours, that's it. I'll tell the office. I don't even know if they can do that." Again, silence on my end...I was trying to absorb the shock, upset and what this meant to me...and he HUNG UP on me!! Didn't even say "goodbye"!
I don't understand how he could have misinterpreted the job when he came and looked at everything...but it seems he was going to try to do the move with 1 straight truck and 2 guys, and the moving company I did indeed get is sending 2 straight trucks and 6 guys, and it'll be a 12-13 hour day, done in 1 day. And they're packing everything the day before too.
Dave's personal or business problems, or where he is, are not a paying customer's problems... so I don't understand how that would have precipitated a meltdown...and his assumptive comment about my owning the home was uncalled for. I told my friend who recommended the company what happened, and she also said she'd be pretty upset if she was me. She couldn't believe the attitude and comments, and backing out of the job when it was confirmed 3 times.
All I have to say is, if someone is that stressed out where they have an attitude meltdown with someone who wants to be a paying customer, especially a divorced disabled woman who was counting on the help (which was really upsetting), then maybe they shouldn't be in business anymore, or should get more help. All I did was count on what he told me...and I got the brunt of his stress. read more
