These movers showed up in a search for piano and heavy moving. I would not trust them to move a toy piano. All the booking was done online, and three people were hired to come out at 5pm on Wednesday. They showed up at 7pm. With two guys. I didn't know who they were at first because they were not wearing company shirts or anything to identify them as the movers. Knowing that they were hired to move an extremely fragile piece of machinery that weighs 550 pounds, they naturally brought zero equipment with them. Who does that? They said they would return tomorrow at the same time, 5pm with more team members and equipment. Meanwhile thunderstorms in the forecast, it's now 8pm and no other movers open to take a call, and thunderstorms in the forecast that night. Phillip told me to just tarp my $43,000 piece of electronic machinery and told me it would be fine. To top it off, he had to know that two men weren't g going to be able to move this but they removed the plastic covering the crate & cardboard. Next day, again, late, by 90 minutes. The team of "four to five guys" means 3 guys. Despite me showing them a video of how to properly uncrate the machine and access the ramps, they opted to try and lift it with two guys with harness straps. Absolutely ignoring all the fragile, high claim value stickers on the crate, QR codes for instructions, they decided to tilt and jiggle the machine that is sensitive to vibrations. Again, they said they were going to go to Harbor Freight and get a winch. They went in the opposite direction and I was told they would get the job done the following day. I had enough by this time and found professional movers that came out the next day and had the job done in less than two hours. read more