I don't know whether to love or hate this store, thus the 3 stars. Some days it's great, it has what I need and attentive staff. Other days, it's horrible. I'm a petite height person and it's rare I can find my inseam in store. Most of the time I have to purchase online.
Recently I have lost a few pounds and as I plan to lose a few more, I don't want to spend a paycheque on new clothes I will just donate. They had a sale on some nice leggings i can wear on casual Friday and I bought them in the size I normally wear, thinking I hadn't changed that much. I got them home and they were much larger than anticipated. I took them back the next day to exchange but they only had one of the two styles in the size I had gone down to. That was a big disappointment. Then it wasn't just a simple exchange. At first the cashier told me that the sale was no longer on and implied that I should pay the difference. I replied that that is why I am just exchanging the one pair. In the end I did get the original price I paid & a refund on the other paid but it felt like it was a hassle. I understand they need to do this for inventory but maybe a better way for staff to handle exchanges should be implemented to make it easier for both. read more