I went in to buy a replacement pair of Blundtstones after my current pair was quite literally…read morefalling apart under my feet. The gentleman behind the counter who rang me through was very knowledgeable and told me my current pair was over 9 years old! I was excited to find a lovely pair that is slightly more elevated in style but with the same durability I've come to love. All staff were kind and helpful, overall a great experience.

What a great place. They have it all - great shoe styles, in high quality materials, and very…read moreknowledgeable people. They will take the time to figure out exactly what will fit you perfectly, in a style you like. This is such a positive experience, a rare jewel.

I bought some trail runners here a couple years ago. They were meh…read more The sales girl didn't know a lot about the shoe. She was more interested in the cute guy walking in. This time around, no one in store except maybe 3 employees and 2 of their friends. Possible off duty coworkers by their conversation. No acknowledgment when waking in and no customer service. I hope they improve.

Best in town . Using shoes from last 3 years from here. They give shoes according to your foot…read moreshape , size and that fits.

Just some additional info after my second time into the store and finally settling on a purchase:…read more Very knowledgeable staff. Shoes came with extra laces, and the cork inlays if you need them to balance out any orthortics. No metal shank in their men's dress shoe -- so if you are working at the airport, you can go through metal detectors without having to take off your shoes.

I am forced to add star rating to post my review. This location do not deserve any star. My…read morehusband gave them a lot of business buying work shoes for himself for years and paying his workers to buy work shoes every year during their sale. My husband brought me there on the last day of their annual sale one time and persuaded me to buy a pair. I carefully selected a black leather easy walk shoes which I intended to use for both work and walk with my husband. I tried a pair in 7.5. My toes were touching the front and I tried hard to pull my toes back a bit. A sales lady told me that was the only size they had and was impatient trying to push me to complete a sale. My own pair of shoes that day was in size 8 and was comfortable. I was hesitant with this 7.5 SAS. She kept saying my own shoes were too big for me and that the easy walk in 7.5 fitted me well. At the end, I lost the battle and was coned into buying it. Every time I wear the shoes, I hate myself. The shoes were not cheap over $220 plus tax if I remember correctly. The leather is good quality and the shoes are comfortable inside. But I struggle to find more room in front of my toes. I wear the thinnest socks I can find every time. I wear it in occasions when I don't have to walk a lot for example sitting in the office because I expect my feet will expand after walking so the shoes will be even tighter. One day I wore it to walk with my husband as I don't have walking shoes. I had blisters all over my toes as I walked and both feet were sore for days. Now it can only sit on my shoe rack while I paid over $220 without a pair of shoes that I can use. This pair of SAS is my first and also last. I would not recommend this shoe store. For over $200, you can buy many trendy good looking comfortable shoes from good service sales people without trying to push you to meet their target.

Zamira was very helpful with fitting my husband' s ON shoes…read more She was knowledgeable and had a very bubbly personality.

I came from out of town and one of the things on my list was to solve my shoe wear issues. I…read morechecked out the internet and since these guys were near where I was staying I headed there . I did not have high hopes as the brands they carried are similar to every other store I have been to. When I entered the store there were more sales reps than shoppers in the store and they were very welcoming without being pushy. The young woman that assisted me was the most considerate of reps and she knew her shoes. She measured my feet, asked a bunch of question, listened to my answers and said I'll go get some for you to try on. It was an interesting experience. She actually knew that shoes don't all fit the same from one supplier to the next and she knew that it might take several trips to the back for more shoes before she satisfied my slightly odd requirements. She just kept on helping me until we found the perfect shoes. Thanks to Emma who was so patient and knowledgeable. This place is awesome and the staff are all terrific. Give them a try!!

Joshua helped me select two gorgeous pairs of everyday-style heels yesterday. He is extremely…read morepersonable, refreshing and he could paint a vision of what the shoe, based on it's fabric, colour and design, mean't for upcoming summer. That, my friends, is talent and knowledge at its finest. He shifted his role from a sales associate to fashion know-it-all. I'm impressed. He was quick to grab sizes for various shoes I selected despite it being a fairly busy time for Aldo. Admittedly, I haven't been a fan of Aldo's quality but have always loved their designs. I am confident my new heels will be the shoes that change my thinking, and Joshua, too! Cheers!

Great customer service. The last time I was here the salesgirl was super helpful while I tried to…read morefind some black heels that fit. Unfortunately none were comfortable, but I've bought shoes from Aldo before so I know there's hope. They always have tons of cute accessories too. I've bought earrings, sunglasses and purses from here in the past. I can definitely always find something I want!

I returned my HOKAS after one week as the shoes where distressing my arch and heel on my right…read morefoot. The manager helped me right away to acquire another pair and was kind and courteous. Both the manager and staff are excellent and the shoe selection is great. I highly recomend this store. You will leave happy!

They took about a month but they did finally answer me and were very apologetic about my…read moreexperience! So I will give them one more shot but if they pull that again with me then I will make heads roll!

This running store is semi-hidden in plain sight on the main commercial street running through…read moreKerrisdale (the storefront is recessed from the road), but despite its small size, it sure packs a punch! The merchandise is top-of-the-line brands, from shoes to apparel to accessories. There were some brands I had never even heard of here (although my kid said she knew of these lines. I'm thinking specifically of the ON brand of shoes from Switzerland, but there were other brands as well). Super cool running shoes, some futuristic, all state-of-the-art. And lots of name brands I'm familiar with, too. So the product lines offered here run the gamut from mainstream to elite. The price ranges are likewise broad, depending of what you are looking for. (Note: I did see some cool apparel on a sale rack, and these prices were slashed, so I wonder if their running shoes also go on sale at times). What made this store stand out is the expertise of the employees here. They are all serious runners who know their stuff. I appreciate how they won't try to sell you on something that isn't right for you (regardless how much the item might cost). For someone like me (i.e., totally NOT a serious runner! Probably the antithesis of a serious runner. Someone who just aspires to stay upright when crossing any race's finishing line. lol!), I rely on this type of expertise to steer me in the right direction, as there are SO many products out there, I don't know the first thing about what is available in any given year and what would work best for me.

I came in looking to try on some running shoes. I mentioned I had done some research on my own…read moreonline and the guy working said that he had much more experience fitting shoes to people than online research ever could. While I don't disagree, I definitely felt talked down to and that my opinion on my own feet and own experience with running shoes was discounted. He also said that if I was serious about purchasing THAT DAY, he could do a whole fitting with me, but if I wasn't, then I shouldn't try on shoes that day.

I appreciate this store's efficient customer service…read more My experience at this Vessi store started with a lineup outside as it was very busy during the weekend. And I was pleasantly surprised that all their staff remained helpful from lineup to paying at the cashier. On average, each customer is likely trying on at least 2 to 3 different shoe models and/or sizes, and the Vessi staff managed to service everyone quickly, bringing out one or more shoe boxes at once, while maintaining a courteous manner. Prior to Vessi, I was shopping at a different shoe store in Metrotown with no lineup; yet it is very noticeable how that store didn't match Vessi in staff's service quality. It's nice that Vessi has a physical store to try on their different style and see how the shoe fits. For me, in store shoe shopping beats online shopping with instant satisfaction and a certainty that the shoe fits perfectly well.

Always wished Vessi would open a physical store since I bought my first pair of Weekends a year and…read morea half ago and my wish came true on November 10th, 2022! Conveniently located in the Upper Level of Metropolis at Metrotown Mall. The store has a refreshing contemporary look with a functional layout of shoes and accessories displayed throughout the store's walls. Visited the store for the first time as I had to return a Stormburst (size 10) that I bought from Vessi's online store. All my Vessi's were a size 10, but the Stormburst fits a little bigger, hence the importance of a physical store where customers can try on their array of styles and sizes to make sure they are perfect before making your purchase. I have to say I'm Vessi fan for life as I consider all my Vessi's the most comfortable and absolutely waterproof. The store was quite busy, but 3 staff members were still patient and super helpful to answer all of my questions, and made my return seamless. Pro tip *online and store purchases can be returned at the store, but store purchases must be returned at the store.*