I went into this Skechers in the Richmond Centre Mall on Monday, January 4th, 2021. I am a stylish woman in my early 60s. I use a cane because of severe osteoarthritis. I was needing some cute slip on style sneakers because later in the week I was having hip replacement surgery and would not be able to do up any footwear with laces until healed. I go in and both sales people are talking on their cell phones. The young man finally hung up, and from behind the register yelled out to me what their special was today. He did not come over to help me. Eventually the young woman sales person hung up her call, and came over to me. She pointed out the slip on style shoes. I selected a few to try on. She brought them over to me an dropped them on the floor and went away. Remember I am an older woman (although as I said, rather stylish and clearly someone who buys fashion) WITH A CANE. I cannot reach down to get the shoes out of the boxes to try on because of restricted mobility and pain. I call her back and ask her to put them on the bench for me. She does, and walks away. Now I am not expecting high end service at Skechers. I am expecting common courtesy for someone who clearly has mobility issues. I did end up buy two a pairs of cute shoes. BUT, if it would have been easy for me to go to another store I would have walked away and not bought anything as I felt both assistants were rude, unhelpful, and uncaring. Given that walking is difficult for me I just bought the shoes. I regret needing the buy these shoes from these callous sales people. Having had to resort to cane and finding out how hard it is to have mobility issues, I really feel for people who have it much worse than me to navigate the world. It doesn't help that sales people can be thoughtless. I gave two stars only because the shoes are cute. read more