Went in to get a few necessities to clean our home. I mentioned to my husband that I was going to…read moreswing by a large hardware store when he suggested I go to Ace Hardware. We prefer to support small businesses when we are able to I was pleased by the suggestion. I went into the store to shop and wasn't greeted...no big deal. In the aisle, the two make employees broke their conversation to see if I needed assistance. I did not. I found the store to have an adequate selection albeit not exactly the things I was looking for. The store is convenient, parking is convenient and it's definitely a place to stop if you need something for the house quick. My biggest complaint and the reason I won't be back anytime soon is the cashier. She barely acknowledged me at the register and was extremely dismissive. I know she was capable of speaking because I heard her conversing with the male employees about the hot weather. Maybe the only requirement for employment at this store is to fog a mirror because it's certainly not friendliness or interacting pleasantly with customers. I still love the idea of shopping small and hate to penalize a business for such poor performance by an employee. However, friendliness and customer care are definitely the weak links here.

Went in today to buy some one way security screws. Bill had a customer and I said I needed help. He…read morethen ignored me and took another person who walked in behind me. He them walked away out of the hardware area and disappeared. I waited a minute and looked around. No one to be seen. So, I left. It is usually good there but this is the second time something like this happened.

Two employees. Stationed. Watching me being my own cashier!…read more I mind self-service everything.

We purchased custom sliding closet doors from The Home Depot (Oro Valley, AZ) and paid $268 for…read moreprofessional installation. After waiting nearly six weeks for the doors and service, the workmanship we received was extremely disappointing. The installer cut the pull hole on the wrong side of one door, leaving both pulls on the same side instead of right and left. There are also scratches and gouges around the pulls. The doors are not installed evenly. There are gaps where the doors meet the wall -- on one side the gap is wider at the top, and on the other side it is wider at the bottom. Stickers that are difficult to remove were left on the doors, the doors themselves were left dirty, and there were dirty handprints on our walls and on the white trim. We contacted the store to correct the problems and were told they cannot even reorder the doors until an inspection takes place, which is scheduled 10 days from now. We even provided pictures of the unsatisfactory work to them. After already waiting weeks, this additional delay is unacceptable. We expected far better quality, professionalism and customer service especially at the price we paid. This is the shoddiest work I have ever received from a contractor -- never again!

Well stocked hardware store with friendly service, various things you didn't know you needed and…read morefree parking.

Buyer beware!!!!!! Check your receipts!!! The item I…read morepurchased had a price tag, yet when I got to the counter I was charged more. When I asked why the price was different, I was told that the new owner had raised all the prices, just hadn't gotten around to changing the price tags on the shelf. Not sure, but this might be an illegal practice. Meanwhile check you receipts. I made a point to say I should pay the price that was indicated on the tag and was told "No". I could have left without making the purchase but I waited in a long line and I didn't want to drive around looking for the item - wasting gas.

After looking at three different stores for a Whole-House Water Filter O-ring replacement, and not…read morefinding one, I finally I gave it one last chance and went to a Ace Hardware store where the helpful clerk found just what I needed. I even had a $5 rewards coupon that I used. I was extremely satisfied. Ace Hardware is a 5 star store in my opinion.

Well three and a half years later....this store is still amazing! I took two screens here that…read moresustained damage during the hail storm in July, and the cost to re screen was very reasonable. The staff knew their stuff! Also picked up some Mexican Coca-cola.....made with REAL sugar! I love the quirky stuff as much as the useful stuff. :-)

Keep in mind you are paying for convenience! Easy in and out no waiting in long lines and there's…read moreplenty of parking spots right by the front door.

Walked in to get a key made! Half way to the counter I realized I'd forgotten my key! Walked back…read moreout to my car to get it. Came back inside and the cashier says I need to put my back pack upfront. Mind you I was just in there and they said hello, can I help you find something..... I'm sorry what? I have a purse not a backpack. He says I still need to put it in there. I'm sorry people steal but I'll be damned if I shop at a location that tells me I have to put my purse in a locker. No longer will I use this location! Maybe if they said something the first time I may have went and put my purse in the car. But please tell me how the F I pay if I can't have my purse!

I have a five year old , all metal hose that failed…read more Shanna, the manager refused to honor the lifetime warranty because it is from 2021. And already a replacement from then. They have a hose in stock. I was told to get a box, pack it , pay to ship it, add a 10.00 personal check to ship the replacement back. That alone is 30.00 including the check and i have to wait to see if accepted SO: On line, 5 minutes in the car lot . There is no phone number on the warranty for the mfg in Massachusetts. Plan B... Overniight, The AP app, $33.00. Be here tomorrow. One star added to Ace for being open. New ownership here, new attitude for clients. They have lost a 30 year client loyalty from me & did not even look up my history. Very Short sighted - Shanna! In Fact, i am going to go to one star because she put the responsibility on me when she had the replacement in her hand.

Ace is the place " newer name here added Paul's Ace hardware …read more Hopefully not private equity buying up medical et al ? After inspiring spring Yelp Tucson Elite event yesterday at DiLuna on Campbell ; Nicci passionate presentation on seeds & organic seeds & planting I found the complete local Tank's organic line of " dirt" compost , fertilizer for 23$ 10lbs ( was 35 $ on Amazon) . It's supposed to rain tomorrow try to fertilize first ; Nicci said plant before rains . This ace big store with great customer service at Swan & Sunrise . The staff on the floor" always so knowledgeable & helpful. Plenty of parking in front .

Stag are always friendly and helpful- there's never been a time someone wasn't available to hep me…read moreand advise on projects and different options. They are great about returns if something isn't the right size.

Just switched to this store kind and helpful should have done this along time ago. Due to…read moredisability i love this small but we'll stocked family store .everyone remembered my needs and we're so helpful godbless them