Went in to get a few necessities to clean our home. I mentioned to my husband that I was going to…read moreswing by a large hardware store when he suggested I go to Ace Hardware. We prefer to support small businesses when we are able to I was pleased by the suggestion. I went into the store to shop and wasn't greeted...no big deal. In the aisle, the two make employees broke their conversation to see if I needed assistance. I did not. I found the store to have an adequate selection albeit not exactly the things I was looking for. The store is convenient, parking is convenient and it's definitely a place to stop if you need something for the house quick. My biggest complaint and the reason I won't be back anytime soon is the cashier. She barely acknowledged me at the register and was extremely dismissive. I know she was capable of speaking because I heard her conversing with the male employees about the hot weather. Maybe the only requirement for employment at this store is to fog a mirror because it's certainly not friendliness or interacting pleasantly with customers. I still love the idea of shopping small and hate to penalize a business for such poor performance by an employee. However, friendliness and customer care are definitely the weak links here.

I want to like this store, I've basically had positive experiences, but my most recent experience…read morewas bad enough to mention and cause me to hesitate visiting again. Instead of buying a simple item online (that I spent time researching), I chose to buy it in person and give the money to my local small business. I walked in and double-checked that this Ace did indeed carry the item -- plastic lids for jars (the old metal one rusted). The male cashier was perfectly friendly. He even helped me find the right area when I got confused. I'm a novice to mason jars. I don't can. Or pickle. I literally own ONE jar, which I use a lot. It was hard to believe that the small-looking lid would fit and I wanted to pick the right size, so I paused to carefully examine them (end of the aisle, my back to the register area). A middle-aged woman (curly hair) came up behind me and was very confrontational -- gruff about insisting the lids would be the right size. Usually the staff is chatty and friendly, so I tried to strike up a conversation (despite being an introvert), but she had none of it. I took my item to be rung up, along with a couple other items that caught my eye (not Mason jars). This time the cashier wasn't very chatty either. As I was being rung up, the woman (now behind me at the registers, but addressing another employee) LOUDLY announced that she'd discovered missing merchandise...she stated these facts TWICE and as if lecturing the other employees. Ma'am, I hope you all reviewed the security footage and enjoyed finding that I stole NOTHING. In fact, I bought a whole package of lids, and other merch, when I only needed ONE silly lid (they aren't sold individually at Ace). Uh, shoplifters tend to operate very differently. But, yes, the lid did fit. Hooray. On the off chance you actually didn't mean to imply I was a theif, and your coworkers were blind dolts, then you need to work on your tact and professionalism.

I needed to construct a carrier for Kites for Air Travel next month…read more I found a pre cut length of 4 inch PVC the right length and just needed two ends. It will come together for under 18.00 and last a lifetime. Came out fine.

She is so sweet and amazing she gave us the best services and will come back again so oftenread more

We purchased custom sliding closet doors from The Home Depot (Oro Valley, AZ) and paid $268 for…read moreprofessional installation. After waiting nearly six weeks for the doors and service, the workmanship we received was extremely disappointing. The installer cut the pull hole on the wrong side of one door, leaving both pulls on the same side instead of right and left. There are also scratches and gouges around the pulls. The doors are not installed evenly. There are gaps where the doors meet the wall -- on one side the gap is wider at the top, and on the other side it is wider at the bottom. Stickers that are difficult to remove were left on the doors, the doors themselves were left dirty, and there were dirty handprints on our walls and on the white trim. We contacted the store to correct the problems and were told they cannot even reorder the doors until an inspection takes place, which is scheduled 10 days from now. We even provided pictures of the unsatisfactory work to them. After already waiting weeks, this additional delay is unacceptable. We expected far better quality, professionalism and customer service especially at the price we paid. This is the shoddiest work I have ever received from a contractor -- never again!

Two employees. Stationed. Watching me being my own cashier!…read more I mind self-service everything.

This is your neighborhood place! Super friendly employees who really care that you get what you're…read morelooking for (couldn't find certain items at Home Depot down the road). Prices are slightly higher than big box, but not outrageously so. You also can get smaller quantities, too. If you're getting keys cut at the back of the store, they'll flip on the owner's neon collection (also for sale). Pretty cool little store!

Well stocked hardware store with friendly service, various things you didn't know you needed and…read morefree parking.

Came in here looking for bolts and screws. This is my first time coming in to this store. This…read moreplace has everything you need bolts, screws, patio, some bbq seasonings and etc. It has very good selection and you can also make keys here as well. Service here everyone is friendly, nice and very helpful as well. Some of the stuff they have good value and sometimes to avoid crowd as well. This place is to go because you can also find glue, silicone and etc, for your house, patio to indoor and outdoor. They got good value price and affordable as well.

I love going to Mark's Ace Hardware on Ina and Thornydale. They greet you when you walk in, ask…read moreright away if you need help, and they know what they are doing. Home Depot and Lowes need to learn from Ace Hardware. Good luck finding someone to help you. Nobody at these Big Box Stores ever want to help you.

Keep in mind you are paying for convenience! Easy in and out no waiting in long lines and there's…read moreplenty of parking spots right by the front door.

Walked in to get a key made! Half way to the counter I realized I'd forgotten my key! Walked back…read moreout to my car to get it. Came back inside and the cashier says I need to put my back pack upfront. Mind you I was just in there and they said hello, can I help you find something..... I'm sorry what? I have a purse not a backpack. He says I still need to put it in there. I'm sorry people steal but I'll be damned if I shop at a location that tells me I have to put my purse in a locker. No longer will I use this location! Maybe if they said something the first time I may have went and put my purse in the car. But please tell me how the F I pay if I can't have my purse!

I have a five year old , all metal hose that failed…read more Shanna, the manager refused to honor the lifetime warranty because it is from 2021. And already a replacement from then. They have a hose in stock. I was told to get a box, pack it , pay to ship it, add a 10.00 personal check to ship the replacement back. That alone is 30.00 including the check and i have to wait to see if accepted SO: On line, 5 minutes in the car lot . There is no phone number on the warranty for the mfg in Massachusetts. Plan B... Overniight, The AP app, $33.00. Be here tomorrow. One star added to Ace for being open. New ownership here, new attitude for clients. They have lost a 30 year client loyalty from me & did not even look up my history. Very Short sighted - Shanna! In Fact, i am going to go to one star because she put the responsibility on me when she had the replacement in her hand.

Ace is the place " newer name here added Paul's Ace hardware …read more Hopefully not private equity buying up medical et al ? After inspiring spring Yelp Tucson Elite event yesterday at DiLuna on Campbell ; Nicci passionate presentation on seeds & organic seeds & planting I found the complete local Tank's organic line of " dirt" compost , fertilizer for 23$ 10lbs ( was 35 $ on Amazon) . It's supposed to rain tomorrow try to fertilize first ; Nicci said plant before rains . This ace big store with great customer service at Swan & Sunrise . The staff on the floor" always so knowledgeable & helpful. Plenty of parking in front .

Stag are always friendly and helpful- there's never been a time someone wasn't available to hep me…read moreand advise on projects and different options. They are great about returns if something isn't the right size.

This ace is usually very helpful. However, there is an older guy employee who fibbed with me about…read moremixing open paint cans and today I heard him tell another customer at the help desk "I only take hundreds and don't give change" when asked about paying for their purchase. This is poor customer service in my opinion on his behalf.

Horrible customer service by Mary at the checkout. Feels so lousy to spend $200 and not get a…read morehello, a smile let alone a thank you.

Avoid having to buy something if it has to be loaded into a vehicle, they might just park the forks…read moreof the forklift in your truck bed