My husband and I have been to Floor & Decor several times recently to complete a home project. We were completely blown away by the service from Mike (in the Stone Dept) and by Derek. They were both so knowledgeable and helpful. These days, good service is a rare thing. We were so impressed! We love this store, and our interactions with these gentlemen made our day. In addition, Derek helped us out to the car with our samples, and he has such a positive attitude. I wasn't able to leave a Google review, but I hope the store manager sees this. Good work deserves to be applauded. read more

I have been here on the regular for my remodel. The staff is all so helpful and kind. Love they make it so easy to return without the hassle and are always up to assist in any way they can. I'm excited to revisit once I'm starting my next project! Only note is I wish their pickup orders were a little faster. I'm usually waiting curbside for 10-15 minutes. read more

Great selection. Extremely accommodating as I brought tile back and forth, buying and returning. I highly recommend them. Staff is friendly and helpful, read more

I'm a woman of few words IMHO. Check on all three. Most importantly, a person named Christian. You are an exemplar when it comes to customer service. Selection: like a kid in a candy store Value: priceless (very competitive) Overall score: 4.88 read more

Floor & Decor - Catalogue - Home Decor Near Me - Tucson, Arizona

Selecting tile for a bath remodel is a first for me. Walking into Floor & Decor was overwhelming but Michael D made the process easy. He listened to my preferences and within 30 mins I was able to pick tile for the shower wall and floor as well as grout. I would definitely recommend F&D ànd Michael D too! read more

They have NO knowledge of tile and what a dye/lot number means! I was to take delivery of 1400 sq ft today before it was off the truck I looked it over and there was 5 different lot numbers told the driver I wasn't acceptin it he called the store and i spoke with Danielle and Adam and both told me lot numbers don't have to be the same! SMH 20 years as a setter and I know that the dye/lot numbers need to all be the same! they were both rude and acted like I was wrong! please train your employees properly it's rediculous to act intelligent when your clueless read more

Floor & Decor - Explaining dye/lot numbers MUST match - Home Decor Near Me - Tucson, Arizona

I visited Floor & Decor today, Sept 23, 2025, to exchange some travertine tile. Everyone was very helpful yet one person far exceeded my expectations. Kevin C helped me unload the tile from my truck, pick out new ones, and load the new ones. He was very friendly and never acted like he was in a rush. He made the entire experience wonderful. Thank you Kevin C and keep up the outstanding work! read more

Stopped in to pick up tile and grout this morning, and Michael at the Prod Desk jumped in to guide us. He took our measurements and calcultated everything we needed. Some tile wasn't in stock but he helped located another great (even better!) option. Also assisted in route selection. It makes a huge difference when employees know their craft and are willing to assist you. This was a great experience and we will come back for more! read more

Great selection of flooring, especially ceramic and porcelain tile. Even greater staff with expert knowledge of current and past inventory. These folks will work tirelessly to help you find the right product for your needs. read more

The Tucson Floor & Decor store has been GREAT! Michael D. in stone has been the best. He made sure I got what I needed for our large tile job. Great communication and customer service. The store employees have been so helpful. Michael went above and beyond caring about my needs and making sure I could get the full order with a matching dye lot and size. Thank-you, Thank-you, Thank-you... read more

Terrific selection and layouts. The staff is so helpful! Every isle we went down a staff member would say hello and ask if they could help.

These folks see so lovely. I must've gone in three times before I bought anything and they were just so freaking lovely to me. I did end up buying and I'll definitely go back. Wonderful selection and customer service. read more

Went into the Broadway store the other day and met with Ashley. She was very informative. She signed me up for a pro PREMIER account and she handled my order efficiently and quickly. I would recommend anybody getting floor. Go see Ashley she is a pro premier specialist. read more

I have shopped at this store quite a few times this past year while working on a bathroom remodel. All of the associates at this Tucson location are incredibly helpful. The selection of products is great, with all the current trends being represented, and the prices are fair. I have worked with Conrad Mendoza 3 or 4 times, and he is especially awesome! He is kind, courteous, professional, and very knowledgeable about products. Conrad has helped me make design choices when the designers aren't available, and he's been amazing! This goes to show that Floor and Decor does a fantastic job of cross training their employees. Thank you Conrad and Floor and Decor! read more

Thank you Liz for your personal service in picking my tile out and helping me complete both my master and guest bathrooms. DKW read more

Huge warehouse with nobody around to help. After checking out with many small items- the lady says they don't have bags. It is a policy to save money. read more

First time here and my mission is floor trim/molding. They have a lot of everything but what I wanted was lacking. I need white. I need choices I need some thing that will complement the Shaker Doors in the house. I found 8 choices so close to each other as to be little options. I ll keep looking , this is my first stop. read more

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Shout out to Dillon Long over at Floor & Decor. We've been going there for years and have always found the selection and prices to be the best...obviously why we keep going back. This morning we showed up in need of a complete shower renovation. Dillon greeted us and helped us through the entire process. It could not have gone any smoother. He was very knowledgeable and we easily felt a confidence in his advice, opinion and suggestions. Once again, we left totally happy and excited for our new project. read more

I recently went to Floor & Decor in Tucson to remodel our Master bathroom. I met Liz and she helped me pick out our shower floor tile, shower wall tiles and the bathroom flooring. She was incredibly helpful and patient and extremely knowledgeable and fun to work with! Once I knew the color scheme, she showed me several options! After purchasing the tiles, Dillion also extremely knowledgeable and helpful, told us all the extra materials we would need to purchase for our tiler....grout, thin set, metal edging, etc..... Thank you Dillion and Liz, your support is very much appreciated! read more

My wife and I were in Floor Decor today. We bought tile for a new shower and floor and glass shower doors Dillon Long was fantastic to work with. He was knowledgeable, patient and listened. Once we made the purchase he not only assisted us but helped load our car. Great job Dillion. ​ read more

My wife and i are doing a bathroom remodel and need tile for shower and floor. This is not an easy project as tile is outside of our knowledge. With a recommendation from a friend, we went to Floor and Decor in Tucson and met Liz, the sales design rep. She helped us over 2 or 3 visits and did a great job of providing information and design knowledge. Couldn't have been happier with F&D and Liz. Thanks. read more

So helpful and kind. These ladies were awesome to work with and full service! Thank you for taking the time to set aside the flooring I needed and helped me load it up. read more

Floor & Decor - Unique products - Home Decor Near Me - Tucson, Arizona

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The luxury vinyl tile plank flooring order that I picked up was loaded incorrectly in my SUV. There was plenty of space to load the 23 boxes of 4' length horizontally across the back end, but the warehouse guy (who should know what he is doing) loaded it vertically so that when I had to brake suddenly the whole load came flying forward including between the seats, into the gear shift and dash. The gear shift was destroyed, the car had to be towed in for replacement of my gear shift (nearly $700). I documented with photos, documentation, witness statements, and submitted it to the company whose 3rd party claims adjusters strung me along for 6 months until a new person came along and totally denied the claim. I am a senior woman and they don't care about you once they get your money. They have a D- rating with the BBB, based on numerous complaints. I would have been better off dealing with someone who cares about customers. read more

Order # RB078990605290289. I placed this order 8/7/24 for new tile and thin set. They stated it would take 5-10 days for shipment to arrive. We are now on day 13 and nobody seems to know where my order is. I have called and voiced my concerns and dissatisfaction at least 4-5 times already and all I get is, "We're sorry." They reimbursed me the absurd shipping cost of $354.98 thinking they were doing me a favor when in fact, I never should have been charged a shipping fee to begin with. They also stated that my order was picked up at their distribution center in California on 8/14/24 which was 9 days ago. I'm not sure if they are using a horse and carriage to transport my order or not???? All I know is that I live in AZ which is right next door to CA and had I known I was going to have to deal with this nonsense, I would have purchased my tile from another company here in AZ. read more

We had such a wonderful experience at Floor and Decor, buying tile for a shower renovation. Everyone we interacted with was so friendly and helpful. Our tile consultant, Jina, was excellent! She helped us find the exact tile we were looking for and recommended a beautiful Schluter bullnose edging that complemented it beautifully. Everything we purchased was perfect! All matched our existing tile and fixtures installed in our bathroom already. Today we returned one unused box of tile, and again everyone was so helpful. Thanks to Emmanuel for helping us get the heavy box out of our car onto a truck. read more

Floor & Decor - Before the renovation - Home Decor Near Me - Tucson, Arizona

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We went to the Broadway location and Kyle was amazing. He was patient and extremely helpful. We are doing a large project and a little overwhelmed. Kyle was a great asset and helped us out tremendously. read more

I've purchased From Floor a & Decor in the past and always had good service. Sadly, today I walked out and took my 1800 square feet of business with me. There were plenty of staff hanging around and chatting but not one of them asked if they could assist me after spending 30 minutes in their store. Two people hung around a Covid table at the entrance and even though I was the only person entering or exiting the store, neither bothered to greet me or acknowledge me in any way. When I did have a question, I tried in vain to get the attention of one of the three employees chatting at the Covid table but they ignored me and continued to speak to each other. I walked out after that. I don't know who is running that store, but nobody is concerned about the customers today. read more

Floor & Decor - Home Decor Near Me - Tucson, Arizona

We were greeting by and received assistance from Naomi ." All of our questions were answered and we were able to find everything we need .with Naomi's assistance. We found Naomi to be very knowledgeable and professional. Which made our trip easy , stress free and we were satisfied completely " Thank you again Naomi " for your kindness and patience." read more

Went in to buy tile for my kitchen backsplash and I had the tile sample I wanted which I had picked out in the summer. John Koch helped me, he immediately knew where the two tiles were and put together the quantities I needed. He also helped me take everything to my car which I really appreciated him going out of his way to provide excellent customer service. I was dreading going to get the tile and John made it easy and painless, thank you! read more

What an awesome experience we had at Tucson Floor & Decor! After over a decade of wishing and wanting new flooring, we were finally ready to upgrade our home. The selection is amazing and prices are very reasonable, even after looking at other retailers and online. We spent many(!) evenings over a few weeks walking the aisles. The cashiers offered a consistently cheerful greeting each time we came into the store. RUDY was a phenomenal source of information as we vetted through porcelain, laminate, hardwood and ceramic, trying to narrow down our favorites and agree on materials, textures, colors and finishes. He seemed to genuinely care about us loving the finished product and gave us honest pros and cons as we vetted through our options, calling other stores to check on inventory and sharing his own experiences with installation and repair. We are so thankful for all the time he took to really help us. He was even unfazed and so nice when we changed our minds on something we had selected and said we'd be back to try again tomorrow! After purchasing over 1200 square feet of laminate (main spaces) and hardwood flooring (bedrooms and office) plus bathroom and kitchen tile, Rob in the warehouse was patient, helpful and courteous as we made multiple trips to pick up our order. We had one small issue, which manager Adam rectified immediately with kindness and efficiency, further displaying that high standards and great customer service is just how they do business. This fantastic team helped us realize our home dream and we recommend them so highly! We can't wait to share the before and after pics we promised! read more

We were in today picking up tile and we had some questions about grout. Dillion assisted us and was absolutely fantastic. He helped us pick out grout to match our tile selection and also took us to the section that had the sealant he recommended. He talked to us about the project and provided us with other recommendations. We have been to this store on multiple occasions and this is the first time we have had above and beyond customer service. Dillion is an asset to your store. You need more Dillions. read more

Big box tile store in Broadway & Kolb Ne corner . Big parking lot easy access . Design help , installation classes , many choices including counters & walls . Friendly helpful staff , I've bought here before and was very satisfied with quality & selection . Easier than lighting stores you don't need to look at ceiling . Worth a look if building or renovating your property . Prices seem competitive. read more

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My experience at floor and decor was 10/10. I worked with Naomi at the Broadway and Kolb location. Naomi spent a tremendous amount of time helping me to find the correct flooring for our home renovation. We spent multiple hours working on the right style and color. I would highly suggest when going to that location, ask for her! she's amazing read more

We're doing a home renovation. The contractor told us at noon on a particular day, that shower tile was needed by the next morning. We headed for Floor and Decor and worked with Bree. Within an hour, Bree had us set us for what we needed. She had a great eye for coordinating wall and floor tiles with our wall, cabinet and countertop colors. Bree has a great sense of humor and was really polite. She was very patient with me. She sensed right away what I wanted and was very efficient in getting our order set up. We went ahead and ordered floor tile at the same time (not needed for a month or so) because she looked up inventory on the floor tile and let us know that there wasn't a lot of it left. I'm glad that we went to Floor and Decor for our tile. I'm really glad that we worked with Bree. She is an asset to Floor and Decor. read more

Overall the store is great, but the pro desk is where they really shine. Rachel, Will, Jacari and Lexi are all amazing. Everyone at the pro desk is always willing to go above and beyond to help and satisfy every customer. I have been going to this location since they opened, but the team they have now is the best I've seen. Would highly recommend. read more

They literally never answer the phone. I have tried on several occasions and they just never pick up. I mean never. Don't believe me, try and call and see what happens. On top of that the installation contractor service they refer you to, Installation Made Easy, then subcontracts with a company that charges about 40-75% more for installation than just about any other company in Tucson. Bad service and bad value. Flooring looked great and if every other part of this company wasn't so crappy I might have bought it. read more

Definitely recommend floor & decor for your tile needs. They have such a good selection to choose from. The customer service is awesome! John helped us, spending almost an hour answering questions and helping us make our selection for tile in the house as well as bathrooms. He is extremely knowledgeable and gave a lot of good advice. read more

Ben and Dylan were wonderful. Ben helped me pick out tile and Dylan helped load the tile into my vehicle.

Great service by Liz Kujawa and Dillon Long. They both went out of their way to help me find what I was looking for. They even had to get the fork lift and close off an area to get my item. read more

If you need flooring, particularly any type of tile, this is the place to go! They have soooo much to choose from. I think almost anyone can find something that's perfect for their home and personal taste. We actually came here for glass tile for a backsplash, and they had exactly what I was looking for. And their prices were excellent. Much better than every other place we've priced out, and our contractor said their material is actually high quality, too. So I was pretty pleased with that. The store is huge, well organized, well stocked, and very clean. There are usually some employees walking around, but it seems like they're always busy with other customers. So you'll have to get in line, or go to the front for more help. I think the employee friendliness/helpfulness has been very hit or miss, too. One guy was flat out rude at check out while buying a small amount of samples. Another girl was very helpful in explaining their stocking situation. I guess it just depends on the time of day. Overall, I like this store, and I'm going back this weekend to buy more tile. read more