This is the worst return process I have ever experienced. I purchased four barstools online and I put one of them together so we could see how it looks in our home. My wife did not like it. When I called to make the return, I was told I had three options. One option was to pay for the four separate shipping labels I needed to get at a cost of $248.14. despite the total of all four barstools was $623. The second option was that I can make one return per month as a member and since I wasn't a member, I could only do that if I became a member. The person on the phone said it's free to make the return but I had to pay $19.95 Plus tax to become a member in order to make that "free shipment". And I could only get store credit . The third option was that I could go to any carrier I wanted and pay for them to ship it back. None of these options allowed me to take it to any store as I was told there are no longer any stores. That was false. I also had to disassemble the one barstool that I had assembled, and I needed to make sure they were all wrapped up and placed back in the box in the manner in which I received it! That alone is a very special talent. Given that this is Presidents' Day weekend, and I wanted to take advantage of the sales that we're going on, they could not expedite anything such that if I wanted to use the store credit to now purchase a different set of barstools, the timing of their process would not make that happen. And we noted that the same barstools we looked at went up $50 per barstool from the pricing. It was the other day. The return process was that once they received the boxes in hand, they would take up to five days to review and determine if everything was satisfactory and then if it was satisfactory, it would be another 24 to 48 hours to actually get any credit. Basically we would miss the window of the sale. On the phone I was told that if they could see that the item was scanned, they would give me the credit early so that I could use the Sale pricing but then in my follow up on the email after having shipped the items back that was reversed. This is absolutely the worst return experience I have ever experienced in all my years of purchases in store and online. ! If there was a way to give zero stars I would. These people are absolute crooks ! read more

Bed Bath & Beyond - The barstool we purchased that my wife was not happy with. - Kitchen & Bath Near Me - Tucson, Arizona

Just stopped by to look for a Rowenta iron. They had 3 styles, the one I wanted was there but it was on the shelf as new, but a return. No back stock. Keep looking. read more

Bed Bath & Beyond - Kitchen & Bath Near Me - Tucson, Arizona

There is plenty to choose from here for the home. The aisles are wide. Things are generally organized by room or type. I was looking at bedding but cruised the entire store. Price range was broad. For instance king size comforter from $40 to over 200.00 but fairly broad selection. Bed pillows were from about $55 to $150 for one which seemed pricey to me. Nice variety of kitchen tools. There was some patio chairs and fans but most is bed, bath and kitchen items. They often have coupons which would be worth waiting for for some items. read more

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Stopped in to look for some plastic stemless wine glasses for our daughters pool area. We walked around the entire store hunting for them, when we got back to the front, there they were. Not by the other glass wine glasses in back, not by the other outdoors stuff. They were by the BBQ stuff in front. Although they were not exactly what we were after, very plain, we bought 4 of them. read more

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Don't shop with this company. Their return policy is ridiculous!! When most companies allow at least a 60-90 day return policy, they only allow a 30-day policy. Each individual item from the order is considered as one return, so you have to mail back in many boxes. If you return after 30 days they will take an additional 50% of your purchase price. This is highway robbery and I will NEVER shop here again. read more

Good luck finding anyone to help you. Employees milling around, I was told it wasn't their department or they were clocked out for break. So I go to walk out and some girl scream across the floor asking if I need any help. I ask if I can buy some of the large pool floats that are blown up already since I don't have an air pump at home. I am told "no" then I ask if they would be willing to blow up the pool floats with their air compressor and I am told no once again. I was told I should invest an air compressor. Never again, will I ever go there again for anything....Pier One and Big Lots have it all over this place, and their employees know how to provide customer service.I will spend my money elsewhere. read more

When you first visit Bed Bath & Beyond it is hard to consider what the "beyond" really means. Is it the wide array of items? Is it the exemplary customer service by Oscar? What is it? Then you exit the store, and you see a reflection of yourself in your car on your way out of the store, and you see the smile on your face. That is what the "beyond" is. It is the way you feel as a person after you get what you need at the store Bed Bath & Beyond. read more

Bed Bath & Beyond - outside the store - Kitchen & Bath Near Me - Tucson, Arizona

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I have never been happy with purchases from Bed Bath and Beyond as they seem over priced and the products not of good quality. In the past, I would shop there as a last resort. Now that they've chosen to be part of the cancel culture, I will never shop there again. read more

I love this company and this morning an assistant manager named Nikki answered my call extra early and helped me locate a sale item and called me back to let me know!! She works at the Perimeter in Atlanta store!!! I always buy my Dunkin Donuts coffee at Bed Bath and Beyond but this was a special clearance item!! Nikki shows that good Customer service does still exist!!! read more

This is a nice location. I've visited several times and found what I needed and at good prices. I always receive great coupons making the deals even better. I also love all the U of A merchandise. One of the managers overheard my conversation and asked if I needed help. He showed me exactly where the items I was looking for were located. The cashier was also very friendly and helpful. read more

Terrible customer service & quality! Recently purchase a set of towels & the first time I used one of the washcloths, all the color came out leaving big, white splotches. So, I threw it away. Then when I washed the bath towels (which are really thin compared to past purchases) one of them came out with long strings hanging off it. I contacted customer support & was told I could get an exchange at one of their stores, which are all closed due to covid-19 restrictions, which left me with sending it back (after boxing, taping, etc) by Fedex. It took me an hour of driving around until I found a store that was open & took Fed Ex. All this to get a replacement for THEIR CRAPPY TOWEL. Shame on them! read more

Bed Bath & Beyond - New towel after one washing! - Kitchen & Bath Near Me - Tucson, Arizona

I needed to pick up a present for my boss and wasn't sure if they had the item or it had to be ordered so I called the store. From the parking lot. Yes, I'm lazy like that but it's holiday time and I just got off work. So after being transferred to another department, which I didn't think they had many, and put on hold twice, I got out and walked in to the store. "Where are your Dallas Cowboy items please?" I asked. Oh those are in the back of the store near storage and closets, the young girl replied. So I start my hunt and didn't see anything that would resemble closet items and what are closet items anyway? I see another girl through the aisle and ask her to help me but it's more like anything but Sports stuff, so she suggests we look online, finds the item orders it and gives me 20%. All I have to say is.... Venus, if you will Please send a little girl for me to thrill A girl who wants my kisses and my arms A girl with all the charms of you. Thank you Venus you made my day! I wish they had more people like you. read more

I come to this store normally when I'm looking for something specific. I never go in without coupons because they take all of their own coupons , expired or not. That's kind of a bonus! They aren't the best price, but the coupons make them competitive. My most recent trip was to grab a microwave and keurig for my office. I asked an employee when I walked in and he took me straight to what I needed. He also lifted the stuff and put it in my cart for me which was nice. He also directed me to k-pods for 20% off. I wasn't going to buy them here but he said they were on sale. The bummer was when I went to pay, the clerk said the coffee was on sale last week and not now. Even when I pushed back and told her that the employee told me about it and she still said no on price. I thought that was lame because I felt they needed to honor that. I wouldn't have bought the coffee there if he didn't take me to it. All in all the store is solid. This latest mishap won't stop me from going back. read more

Oscar went above and beyond to help me with my order. His professionalism, patience, and persistence make him a very valuable employee. I highly recommend this location. If you need anything, ask for Oscar! He's the best! read more

There should be a zero stars level because Bed Bath and Beyond has earned it. I purchased patio furniture from them in May 2020 and it was supposed to be delivered early August. We finally received info stating it was delivered, but it was delivered to an address in Florida per the Fedex tracking. That was a problem since we live in TEXAS. BB&B validated the mistake, but refused to give us a refund or replacement unless a police report was filed. Yes, they wanted Texas residents to go to Florida to file a theft report for an item they never had possession of. Absurd. They would not budge. INSANE. It was such a waste of time. I had to do a chargeback on my credit card to get my money back. Avoid online sales with them. It's NOT worth it! read more

I placed an order two months ago and they never shipped it. It never tracked, it just kept saying fedex was waiting, never delivered to me! I have called three times, last time I was on the phone for over an hour. They keep telling me they are processing a refund and NEVER do! I have filed a claim with the better business bureau, hopefully I will get my money back finally! I would NEVER recommend shopping at Bed Bath & Beyond! Terrible Experience!!! read more

Do not purchase from Bed Bath and Beyond. I ordered 2 queen Beauty Rest mattresses on 9/5/2020 with a delivery date on or before 9/-5/2020. It's now 10/8/2020 and no delivery date. The mattresses are not out of stock or back ordered. I spent a hours on the phone with customer service and they basically told me tough they can't tell me when they will be shipped and refuse to issue a refund. I have children sleeping on the floor and Beth Bath only cares about getting paid period. A complete refusal to resolve this issue. Do not buy from Bed Bath unless you want to get screwed read more

Save every receipt ever or they won't take back your them. Even the buyers program doesn't save receipts. I lost $240 on a mattress topper they refused to take back even though I had the upc. They claimed they couldn't find the item via my credit cards. I've spent almost $5000 between two college kids and they wouldn't even give me a store credit. SAVE EVERY RECEIPT! read more

I want to give a shout out to 3 stores. Recently manager at Panama City Beach Store helped me through a problem with my receipt. She was so professional and corrected my issue and still stayed true to store policies. Excellent customer service! Another time a Rivergate Tennessee store on the phone guided us as we thought we had lost screws to a do it yourself project. They were there tucked away in the box. The people we talked to were very kind and still treated us respectfully. Another time last Christmas a Franklin Tennessee store...think her name was Jennifer...called other stores to find my comforter (a close out item) and found one across the US in California! She even managed to use my coupon! You train your people well! read more

This shop is a one stop shopping for all your home goods needs, kitchen, bathroom, bedroom, etc. Can go on and on. Been shopping this shopping haven even when I lived on Long Island years ago. They have wonderful innovative buyers that pick out "stuff" from just about everywhere. You can get pet toys, beds, treats, mats, Gourmet food galore. Best place to get the latest TV gadgets. Racks and racks of these helpful items. Got the skinny hose that collapses so small we put it in a pot instead of the unsightly reels. This and so much more. Help is always nice here. And oh those 20% off coupons. It is always changing with new and different items. Even some items of clothing and slippers. I'm not a love of malls so this is my cup of tea. read more

Terrible. Will no longer be shopping at BBB. New return policy is Terrible. Not taking back faulty electronics unless have receipt??? Who saves receipts? Tried to exchange roomba vacuum with broken handle and they wouldn't honor it. Apparently bbb business has been affected by amazon. I hope they shut doors in a year. read more

Always spotless, large variety of items and friendly employees. Have been shopping here for, what, 20 years? 15? Anyway, so long I forgot! Fun shopping in the array of colors and items! read more

I would not advise ANYONE to order online from this company. I placed an order on November 30th, they charged my card on Dec 9th, the same day I received an email stating my item had been shipped and was on the way. Well on December 17th still no item I emailed customer service and after 3 emails their representative Daniel L. responded ... "I show that the order was in label created and that it has not shipped yet". I ordered this gift for my four year old granddaughter, and I have been expecting to receive since the email on Dec 9th. So now due to the lack of Bed Bath & Beyond, I am in a situation of trying to locate this item and get it in time for Christmas. Thanks BB&B for NOTHING. Upset and Disappointed Grandma, M. Faye read more

Do not use the bridal registry at this store. I did for a bride I've never met. Naturally, I ordered gift wrap. They sent it without gift wrap or card. It's as if I sent this woman nothing. I've spent hours on hold with this company. Terrible, poorly staffed service department. Save yourself the trouble. Shop elsewhere. read more

I have asked this company many times to bring back Maison Grove Candles. My requests fall on deaf ears. Every once in a while I'm told the buyers don't have them any more. No other reason. Then get them back. They carry cheaply made Yankee candles. These are horrible in comparison. I have boycotted BB&B until the candles come back. read more

Same stuff every year, nothing changes, need more updated quality items, Their buyer needs maybe to watch cooking shows for the latest greatest brand tools, bakeware. Throw rugs been there so long, dust line when you unfold. No thanks read more

I prefer other home furnishing stores over BBB even though they have all essentials. They always have pretty good coupons and discounts though. The employees weren't the most helpful when I visited and the store atmosphere and layout felt overwhelming. read more

I was given with a product which is not in the bill (color of the item is different in the bill compare to given one). Also they did not offer 20% discount which is going in store purchase during thanks giving. After 2 days when I went for return, they rejected the return product because item code on the product not matches with the code on the bill. Instead of refunding full amount back to my credit card, they offered store coupon with reduction of 20%. Surprisingly, I found item code with in the same store that matches with my bill. I argued but not accepted my return full return. Thank god, my item cost not more than $10. Seems like these guys are cheering customers by printing a wrong product code on the bill that we usually wont check. Be careful with BBB (1 Ronson Rd, Iselin, NJ 08830) and try to be away from it. read more

You definitely should not be in the E-commerce business. First, I ordered 20 blankets for my clients and 2 days later my orders were all were cancelled. Why do you have production on your site if it's not available?? In addition, I order 3 more blankets(different style) that were in stock and I received them in a OPENED BLACK TRASH BAG!!!! I am never shopping again. Thanks to Amazon I got all of my clients gifts delivered on time! read more

I ordered Wine glasses: Luigi Bormioli Supremo; Burgundy 22 oz. Red Wine Glasses (Set of 6) SKU: 65889213 and a week later they told me they would not be arriving. Yet they still have them on there web site. This is very disappointing when your relying on an item for Christmas. If you don't have it say so immediately and I also lost my 20% coupon which they did not return. Bah Humbug read more

I ordered a gift 2 weeks ago and was told it would arrive in time w/o any issues. So I checked the day before I needed it and it won't be here for another 4 days. Now I have to go out and find a replacement gift in a storefront without the time to research it like I did with the one I bought. I asked for compensation so I didn't have to pay out of pocket twice for the gift and they offered me $17 stating since it's happening so much it's all they're giving people. They don't know how to take online / over the phone orders so the shipping isn't a problem and they don't stand behind their Quotes. Bad business esp during the Xmas season! read more

Their online ordering process is unbelievably inept. I ordered many items on a Sunday from a variety of websites, by Wednesday, I already have some of the items and I have tracking on others -- I have absolutely nothing from Bed Bath and Beyond. The website only says "Order Being Processed." They've had 3 business days and still processing?? All this time wasted and if the colors don't match what I want, I have to start over. I will never order from this store again. read more

I have been a regular customer for years and always felt positive about my interactions with the store until today. I went to return three defective bathroom rugs that had started falling apart. I had bought them about 6-8 weeks earlier and no longer had a receipt. After an hour of talking to three different people, the store operations manager told me they had never stocked these rugs, implying I must be confused or a liar. He was unable to find a SKU number, so he offered me $5 per rug against the purchase of new rugs. I'd guess the old rugs cost $20-30 each, so I thought the $5 was insulting. He informed me that the warranty on the rugs was only 60 days, implying that I was lucky to be offered anything at all. I was saddened that the manager and the store would not stand behind their products. I did not accept his offer, left the defective rugs behind and I won't be shopping at Bed, Bath and Beyond any more. I'll go "beyond" to another store and hope for better integrity. read more

So, I had almost a perfect experience in this store. Although, when it went bad it went bad. I spent nearly 3 hours picking out new bedding. That's right picking out new bedding. When you're buying Egyptian cotton and the cost is $25.00 a pillow case you want to get it right. We bought a new duvet cover and new sheets, pillow cases, shame etc. We ended up picking sheets they couldn't find. I spent 45 minutes just waiting for the manager and the associate to find all the pieces we needed. Which I was fine with because they were so helpful. They gave me prices on each item because they talked us into getting even better sheets. Again, fine with it. Spent a great deal talking about quality and warranties. Well, the manager even gave us a 20% off one item coupon. Fantastic. Here's where the issue starts I get to the check out and i am greeted by a not so friendly checker. The sheets rang up $20.00 more at the register. I noticed it and she immediately got defensive, like it's her store and her profit. She said she needs to do a price check and I ask her to call the manager I was dealing with. It would save time instead she tossed that idea out the door. She paged any available associate for a price check. They called het back and she says no that price is correct. I tell her I would like to speak to the manager I was dealing with because he knows the price on the item since he gave it too me. She then picks up her phone and pages any manager to front desk. I finally had to step in and say can you please call the manager I was dealing with. She became very snooty and slammed the phone done. The manager walks up and I explain exactly what happen and he tells the cashier to mark the product down. Then the manager says sorry to me and off here went. The next thing you know this is really getting under her skin she calls her customer service desk manager over and yes I'm still here waiting to pay and leave. The checker starts complaining the manager how the override should be entered. Then the two of them talking amongst them self on how this wrong. I was getting so pissed off.I was spending nearly 500 in blankets and sheets and this worker clearly didn't have the customer in mind. The last thing I could hear here ramblings about how was she supposed to code the mark down. She started yelling for the manager's was dealing with. Although, he was long gone in his department. Finally, her boss said and I quote." you put it under customer satisfaction and he can deal with everything that comes down hill" They are getting 2 stars because of manager caseworker over sheets and blankets. If this was just on her and the other manager it would be 1 star. I would have given manager and people in bedding 5 stars. Although, I can only give one grade and the cashier/cashier manager team has mad me think twice about coming into this store again! !!! read more

Some women collect shoes, I collect kitchen wares. I absolutely love BB&B! For reference, I'll describe my last visit. We entered the store 10 minutes before closing time. We bought a vacuum cleaner, 2 skillets and a trashcan in that time. My point is that everything is so well laid out, you can find what you need in minutes! My daughters also found new bracelets and headbands as we waited to check out. For my specialty items, I shop at Williams-Sonoma, but for everyday housewares, it's BB&B all the way. read more

Typical BB&B. They have lots of stuff for the bedroom, bathroom and the kitchen. If you are looking for that little kitchen tool, they probably have it. This one has been here for years and is a little bigger than some in the Tucson area. Love the fact that they accept expired coupons. read more

Honestly, this store is great. It's big and has all kinds of gadgets available for sale-- things you didn't even know you wanted until you saw it because you had no idea it existed until you walked into this store... Awesome. I could spend hours here just perusing everything. The biggest negative was customer service. I asked a couple of the staff for help and they acted like I was bothering them with the couple of questions I had, or even for something so simple as where an item was located. But then again, that's just the way it is I guess. The store is huge with all kinds of goodies you never knew you wanted, plus all the ones that you did know about. I'll keep shopping here but hopefully won't have to talk to any of the staff, who seem so annoyed to do their job and help the customers. On the plus side-- the cashier was nice and courteous while I was checking out. read more

Horrible. I spent $300 on a Halo Swivel Bassinet. First, I didn't receive it. They sent a bassinet base for a stroller. Not what I ordered. Second, the outer box was barely taped shut. Third, the box in which the bassinet base came in clearly had been opened multiple times. It looked as if returned (more than once). The box was ripped amd the base wasn't even in original wrapping. I will NEVER shope here again. I don't want the actual product I ordered... just a damn refund. This is ridiculous read more

They were so rude, they were always beside us. They made you feel uncomfortable. Hope the personal gets changed soon.

I am very surprised at the negative reviews showing. I have shopped at this BBB for probably 30+ years and it is one of my favorite stores. I always receive excellent service, great bargains and top notch quality. Love the coupons and reasonable prices. Most times if I ask where to find something the employee will take me to it. Recently, one person just pointed to the two directions for the item, but when I had a problem spotting it another employee was very helpful. I have NEVER had a bad experience. Also, recently my daughter wanted something that they were out of stock on and the Customer Service person was extremely helpful. She ordered it online, processed the payment and gave her the receipt. My daughter received the item in the mail a few days later and NO shipping or handling. read more