Extremely disappointing service from an unhelpful budtender…read more
I stopped by Curaleaf on Thursday to pick up an online order. Since the store was practically empty, with only myself and one other customer inside,I thought it would be a great opportunity to ask the budtender for some recommendations.
I wanted to try a few different single pre-rolls (Indica/Indica-dominant hybrid and Sativa/Sativa-dominant hybrid) from brands I wasn't familiar with, hoping to find a slightly cheaper alternative to the infused packs I normally buy.
When I let the security guard know I had an online order but also wanted to browse, he let me right in. I walked up to a register where a gentleman was just getting set up. I tried to look at the menu screen at the station, but it wasn't working, and when I reached over to check the neighboring screen, the budtender at that station told me it didn't work either... That was inconvenient. (hindside if it would've been working this whole graceless interaction could've been avoided.)
I explained that I was looking for recommendations for affordable, single pre-rolls in Indica and Sativa varieties, similar in quality to Birdies infused packs. The budtender said he could help, but then returned with multiple multi-packs instead of singles. When I reminded him that I only wanted to purchase individual pre-rolls to try out without spending too much, his attitude immediately shifted. He told to wait while he continued lining up products. When I asked which specific one he recommended and why, he rolled his eyes and loudly sighed. Thinking to myself that it was just the start of the day and he was already acting miserable, I decided to cut my losses. I told him, "You know what? Let's just forget the recommendations. Let me just grab the online order I already paid for, I have somewhere I need to be."
At that point, he abruptly snatched all the products off the counter and threw them into a basket. When I paid and asked for my product, he looked into an empty bag because during our conversation, when he aggressively cleared the counter, he had scooped up my online order along with everything else!
Instead of checking, he immediately accused me of having it, which completely upset me. I told him he had snatched it off the counter and to check the cameras and I'd dump my purse if he didn't believe me. He said "you bet we will". He looked under the counter and defensively told me, "There's no need to get an attitude," to which I replied, "There's no need for you to assume I stole something." Sure enough, he found my order under the counter in the returns bucket and said, "Look here, it is no problem." I told him his rude and dismissive attitude was entirely unnecessary.
I took my product and left. On the way out, the kind security gentleman at the front wished me a great day, and I let him know that they seriously needed to have a word with that team member about his grossly inappropriate behavior.
Curaleaf, train your staff on customer service. He's a budtender... it's your chosen job to recommend BUD. I won't be back there are better cannabis clubs that have employees who want to help the community customers.
Oh and I will definitely share my experience with others. Word of Mouth is a Mutha... shut yo mouth!