I cannot in good conscious recommend using this company for any covid testing. I feel silly, after looking at their reviews here and realizing I should have looked here before doing business with them. Somehow, this Cannabis company, has also become a Covid-19 testing company. I was recommended them through a colleague (who turned out to really be just a friend of theirs) and have come out questioning the legitimacy of any of it.
First, understand that testing for covid for business purposes is not an easy task. Timing, more than anything, is what's difficult because to provide tests for employees for a contracted job, they have to have that test within 3 days of the job itself. This means, shipping tests, scheduling a professional phlebotomist, working with a lab, etc. Dustin, the owner of this company, sold me on their experience and professionalism, however, from the beginning of us working together it's been apparent this team is completely winging it and likely lying about their experience with anything.
The initial problem came in the way of the company not sending the total amount of complete testing kits as requested/paid for. So right out of the starting gate, we had to ask one of our professional employees to scramble to go get a test on his own, because this company sent the wrong amount. Pretty big mistake out of the gate. A mistake that the only answer was "I just don't know this has never happened before". Secondly, the "phlebotomist" they sent us, albeit lovely and a medical professional of sorts, was clearly and admittedly brand new to administering tests on a professional level. She mentioned the quick "training" she received via phone call the day of. She also was very unsure of what was actually sold to us and what would be expected from her, like her responsibility to send all collected tests back to Sun Valley team for testing. Luckily, we sorted all of that out and she agreed to get the tests to the proper drop off location.
Over all the test collection went fine, and we figured we could look over the few minor mistakes. It seemed Dustin was very much on our team and was willing to help. However, the next two days would bring only pure chaos and confusion about where our tests where in the mail. First they were lost, then not picked up at the right time, then lost again, and all that was ever told to us was, again, "we're so sorry this has never happened before" and then in the nick of time they were found and we were told we'd have our results in time for the job itself. This is when Dustin informed me that "I never signed the employee release, allowing them to send me the results of my entire team". He told me this as if it was MY FAULT. As if he sent me something to sign but I never sent it back. This is NOT the case. This is when it became very clear that the reason their best response was "this has never happened before," is likely because they've never done this before! I did everything asked of me and was communicative from the beginning and for Dustin to tell me it was my fault, was a pretty good gut check. He then told me, "it was no big deal and they would just send the results to each of the individuals" instead of to me, the team leader and producer of the project. He went on to tell me he would not be able to set up the professional "portal" where I would have all the tests, info, and their results in one convenient and professional place for our records later on. This is when I said back to Dustin, "no that is not ok this was the final selling point that you gave me to win my business and now you're telling me you can't even do that" which is when Dustin decided it was ok to take our relationship outside of a professional standard and told me, "that i need to f*cking calm down and he's already jumped through enough hoops for me". That was when I hung up on them and decided to make sure to help as many people as I could and ensure no one else gets dooped into doing business with this completely unprofessional company. read more