Improve? Are you kidding. They'd have to give a shit, show up, return calls, to improve. They don't do anything but the minimum and take your money. Three messages, complete with outgoing email messages warnings about excessive messages. Which would be fine if they're returned calls 72 hours or at all; you know, following their own protocol...? $15 more in their fee is ok if they're at all gracious. They're not. Not responsive enough to be gracious. I hate them. read more

If I could give this "business" which is really a scam negative 100 stars I would. I signed up for the process to get a card, quickly learned just a little while later that my ability to own firearms would be effected If I got the card. Once they called me to simply start the process I told them I didn't want to go through with it and asked for a refund. The representative over the phone told me that It would not affect my ability to own a firearm (which is a blatant lie) I said I still didn't feel comfortable with it, and they said okay I would be receiving a refund. A few days go by with no refund, I try to call them back but their number goes straight to voicemail and is an automated system. I have left them multiple voicemails, and emails asking them to at least return my calls with no response. These people robbed me blind, its been over a month, I am now forced to file a report with the better business bureau. If you plan on getting a card at all, get it elsewhere. read more

Scam alert!!! I paid almost 200$ It's been over 2 weeks and nothing, they keep giving me the run around and blaming the state. Horrible customer service, they are all in on it together and should be in jail. My medical issues have not been addressed and now I'm out almost 200$ and they won't even give me a full refund. So FYI stay away and use your money elsewhere. read more

Marijuana Evaluations - Scam alert They take your honest hard work money and blame the state. - Medical Cannabis Referrals Near Me - Phoenix, Arizona

Just want to update my review. It's been 2 years since I been to this place almost time to renew my card was thinking about another chance but business owner John T decides to respond to my review. Blaming me for their mistakes. Doesn't address the fact that they buy their reviews. After looking into their Yelp page John T has a bad habit of responding to bad reviews but in an unprofessional manner by saying bad reviews are fake? No sir you giving discounts for reviews is actually fake. People please pay attention to the 1 star reviewed and his responses. read more

Marijuana Evaluations - After my 4th contact with them someone finally decided to check what happened with my recommendation. - Medical Cannabis Referrals Near Me - Phoenix, Arizona

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It seems that JOSH has to do some damage control for all these negative reviews that put them on blast for SCAMMING people out of money. Its hard to believe that all these bad reviews are "fake" and "bought by competition". Come on dude, this just makes you look unhinged and shady about covering your awful business practice. THEY TOOK MY MONEY AND RAN. STILL WAITING FOR THAT MED CARD OR MY REFUND JOSHY BOY read more

Issues were resolved after messaging the owner. My advice for anyone having issues or delays, make sure to remain professional and respectful regardless of who is at fault or what is causing the delay. Everyone from the receptionist who helped me the first time and the second time have been helpful and respectful. read more

Marijuana Evaluations - Medical Cannabis Referrals Near Me - Phoenix, Arizona

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We used the online only application. It went well until the required upload of driver's license and head shot. The Web page does not allow you to upload a jpeg. It makes you submit a picture from a camera in real time. That was not easy on a computer with a web cam. They rejected the photos causing a delay. We were able to submit the new pictures with a smart phone in reply to the text from them. They requested a wider shot on the head shot causing another delay. TIP: use a smart phone to complete the process. It will save time. The process was OK and should have been quicker than 4 days, but it worked They should fix the app to upload jpeg files and show examples of acceptable head shots. Otherwise good service and good price at $109 + tax and less than one week. TIP: print your own card. Organics dispensary refused to honor the digital card on our phone. read more

They charge $249 out the door for basic visit They charge $174 out the door for EBT Visit They charge $0 for Pain Evaluations They Charge $0 for Processing It was very easy to talk to the doctor especially for being the first time - great staff! Make sure to arrive a little early because this place is popular :D They have a referral program for a free certification! Ask for Edgar he's the GM and really helped me out :) I got some redemptions too at the dispensary for when I go! Service A+ -- timing B+ --- education priceless read more

Marijuana Evaluations - Medical Cannabis Referrals Near Me - Phoenix, Arizona

Ok.ok ok. Facts are facts and fuzzy wuzzys are sometimes not fuzzy. Some times you got to call a cat when it's obviously a cat. So this is completely unbiased review. -updated - Upon arrival it was pleasant easy parking and smaller building that are easy to access. There was about 8-12 chairs if I can recall and a small wall with a reception/office area to handle the Interaction. no smoke or major cleaning agent smells so comfortable breathing. A/c on and keeping the room nice and cool. Doctor office smaller but gets the job done for a personal interaction. To my surprise the employee at the counter was acting in my opinion a little rude to an old lady having complications setting up her portal. Kept telling the other patrons "don't be like ..... and change your portal info, otherwise you will be sitting here all day like ..... or we will just charge you $25" I was not going to get involved but wanted it to be noted. Doctors are amazing. Attentive and excellent at communication. I felt safe and trusted the doctors opinions and views and felt my information was safe. Cashing out payment process was a little chaotic to say the least. I was paying cash so I guess I was only paying 259 but if you pay with card it's a few extra dollars more. I was given a receipt and stood there for a few minutes. They had given me the receipt but I hadn't paid yet. Damn feels good to have some karma for the future.. I sent an email on the 9th business day just to see the status, (email reply received) was not submitted yet. Finally got my card July 29th, 13 business days after application.. or 19 calendar days however you want to slice it. -parking 5/5 -inside atmosphere 4/5 -doctor 5/5 -employee /customer engagement 2/5 -cash wrap 3/5 -communication 3/5 -Card calendar days 19 -over all score 2/5 read more

DO NOT GO HERE!!!!! Absolutely terrible experience. The application was incredibly easy, filled out a form online and got "approved" the next day. They texted me saying i should expect my card within 5-7 days. Awesome. But for some reason I don't get any paperwork, nor my application ID. 5 days go by, I don't get any other communication. I text the number back and they tell me that things are delayed and it might take 7-10 days. Alright, no problem i totally get that. Its now over 10 days. I call(automated menu), get told to email, so I email them, no response 24hrs later. So i called DHS today, they tell me they JUST received my application and it may take an additional 7-10 days from today. Why does it take over 10 days to submit an application? And why did they lie to me in the beginning? People are going to dr reeferalz and getting their card the NEXT DAY. Literally so ridiculous and i will NEVER recommend going here. Their lack of communication and lack of effort to get things processed on time is unbelievable. Not happy at all. read more

Why does processing take 4 days? I'm a paying customer. $99 per person should be enough to have a team that can process next day at minimum. Also, have fun when there's an error (which occurred for me) because there's NO PHONE NUMBER to call. All you can do is email their support team and never get answered. Do yourself a favor and go to Dr. Reeferalz. I hear you get your card within 2-3 days. I didn't come here to wait 10+ business days. Spend the extra $50. This place is cheap for a reason. EDIT: I guess you CAN get connected with someone. But they make it as difficult as possible. You just sit through a 3 minute automated recording that tells you at the end to press 5. Unsurprisingly, NOBODY answered. Fantastic. read more

4 stars because I got approved and got my card within the same week. I applied online. Got a text message saying I was approved and that I would get an email from AZDHS within 7-10 days. Well it only took 5 days, thank goodness. I got the email with my scan card and was on my way to a dispensary the same day. Thanks marijuana evaluations, you made my week! Would recommend to anyone. Only problem I encountered was a lack of communication via email when I asked for my application id. Other than that, all good. read more

I've had serious chronic back pain ever since I had a ladder injury while painting my friend's apartment 3/12 years ago. Since the injury wasn't well-documented, I was worried I wouldn't be able to get a MMJ card, especially without the attending physician's records. After a brief yet thorough teleconference with their doctor, the friendly and courteous staff at Marijuana Evaluations got me approved me for my card the same day as my visit. I never thought it could be so easy. UPDATE: I applied last Friday afternoon and my card was available online literally the next business day, this Monday morning, at 9:15am. HIGHLY RECOMMENDED! read more

I came in here on the 2nd of October paid in full for my card $175 they told me if I didn't receive it by the 21st to call that number I called the state on the 22nd of October they told me they didn't receive my application until the 18th of October so by this time I'm very upset I walk into marijuana evaluation doctor's office to get some answers I got fed a script let me call my friend that works for the state comes back and tells me that the state needed further information so they have to send the paperwork back load of crap read more

Marijuana Evaluations - invoice that I received on the 2nd of October after have paid in full for my medical card it is now October 24th still haven't received it - Medical Cannabis Referrals Near Me - Phoenix, Arizona

VETERANS! Go somewhere else !!! This palace is a joke . I'm 100% service connected through the VA from Iraq. I served multiple tours and as a result . I have issues sleeping at night and back pain from IED exposure. My exam was on 2/26 I haven't heard ANYTHING!!! I've emailed them twice .. still nothing . This is by far the worst experience obtaining a MMJ card . The guy at the front is clueless and all he can say is "email them " waste of time and money . Vets go somewhere else where . Update 3/11 I called the state this morning to check the status of my card. The technician said it was submitted Yesterday!!!!! 3/10 !!!! After my appointment was on 2/26 ! After I paid in cash , I'm glad I didn't give them any of my credit card info . Shady business practices . read more

After getting an offer on a job, contingent on a clean drug test I discovered my MM card had expired, voiding my exception for testing positive. Panicked, I called around trying to get an appointment to see a doctor. Every one was a few days out, then it could take a couple of weeks to get my card... Found this place online, where I just had to answer few questions and they would have a doctor call me within 24hrs. I filled it out right before noon and received the doctor's call right around 3pm. The next morning around 11:00 I called in, bc I didn't see anything on my AZ portal. The guy that answered the phone said it could take up to 5 days. Bummer... But I looked today, lo my application was already approved and I had a printable version of my MM card! So it took less than 48 hours from the time I filled out the application to the time I received my MM card. Outstanding! I guess times can fluctuate, based on how busy they are and how busy the state is with processing the applications... but I had an amazing experience and would recommend this business 10/10. read more

They took my money on a Friday, they claim 24 hours, not 7 days. I've received an emailed receipt from "Square" & told to change my password my website. i followed all instructions & nothing has happened but my money taking. Use cautions folks. $115 to see if your debit card works. read more

DO NOT TRUST! Yelp said they would be open at 8 am Saturday. This is not true! I arrived at 9am to find the place locked up and lights off. The door has store hours posted as 9 am to 7pm Saturday. I then called the number on the window and got a message that the Business doesn't open till 10am. Then a man sweeping the walkway out front said "you can't believe everything you read." I left after that. read more

I read some reviews about this place which some were bad and some were good. However my first experience here at Marijuana evaluations was the best!!! I was greeted by a friendly face, and I was nervous since it was my first time going through the process. They walked me through the process step by step explained everything to the point where I understood everything! I am so happy I decided to go here and I will keep going back!! Thank you so much! PS: People that complain about how long it took to get their cards I had no issues at all I received and email stating it was approved and within the week I got it. No issues at all with this location! read more

I called on a Saturday morning to see if I could come walk-in. The guy said it was fine, but I arrived to find I was 5th in line. Waited nearly an hour before being seen. They were all super friendly, and the process was straight forward. Just be prepared to wait a little bit here, is the biggest tip i'd share! read more

Second time coming here with my dad. Its super fast. They walk you through what you need to do. Thank you!

NIGHTMARE. A friend recommended this place and I'm glad it worked for him but it's been a complete cluster for me. The person at the front desk was comically unfocused, got my email wrong repeatedly and at one point looked at me and shouted, "Why doesn't anyone pay attention to my directions!" I told her it would help if she actually GAVE directions lol...It's been 5 days and NOTHING has been submitted to AZ Dept. of Health, no application has been received and no processing fee has been paid. Everything is handled digitally, there is no excuse for this. Disputing my credit card charge and will file complaint with the state. read more

I highly do not recommend this place. I am now going on over a month without my medical marijuana card. Went in for a renewal and it's 30 days later still no card this is my third trip back into marijuana evaluations they have no answers now for me told me to call the state I will find another place next time they probably won't even be in business that long the way they treat their customers read more

I am more than a patient person. I also understand the flood of applications that this facility probably has received amid Covid 19, however my application for renewal was submitted and approved by the physician on 4/26/2020. It is now 5/27/2020 and I have not received a response back from anyone at this business nor have I received any communication from the AZDHS. What really irritated me was seeing a response to an online review 3 days ago but I have been waiting for a response for weeks about my application. My current MMJ card has since expired. I have been left in the dark without communication. How can we resolve this? Do I dispute the transaction through my financial institution? How do I get a hold of someone to provide me information specific to my application? Help. read more

I was able to walk right in, do my paperwork, and be seen! It was fast and the staff IS amazing! They have promos for those that have EBT and also promos for review! read more

Terrible place. 0 star rating if possible. Applied for the card online due to the virus issues 6 days ago. I paid upfront for it, recieved an email stating a doctor would be in contact to do a virtual appointment. There has been no response. I tried to call but nobody answers the phone. I've tried all 3 locations. No answer. I sent an email to the address on the website but its not a valid email address. I then sent an email to the address that's listed on their voicemail. No response. I can't even get in touch with anyone to get a refund. Never again!! read more

I was very impressed when my application for my renewal went through with no problems, May 15th got approved!!! They told me id get my card 7-10 days. So I waited, 3 weeks...... I check my status of my application and its denied because the physician put the wrong birthday..... So the AZDHS contacted Marijuana evaluations for correction and they never got back to them so they voided my card and my application. I tried to contact Marijuana Evaluations so many times, no answer. The recording is just a run around, check the website and email. But i've been emailing non stop, no answer. I lost my card AND what I paid for my renewal. I am not impressed. I just want my money back at this point..... SOO frustrating read more

10 DAYS AND NO CARD!!! There is no communication, they do not answer the phone, I have asked since 04.30.2020 for a receipt, for my records. RESPONSE: wait 7-8 days for a receipt. 10 days later just got the receipt, after blowing up the phone with text messages. Still no response from the EM. There was no date on the receipt to verify when they filled. DO NOT WASTE YOUR TIME, TOO MANY OTHER PLACES TO GO IN TOWN. I think the next complaint will be to the FTC, for not providing receipts for the CC charges upon request. A complaint to the BBB for just having crappy customer service. AZDHS, Leafly, Weedmaps and I am sure that I can find many more. read more

Awesome place !!!! Love to see it !!!! Front desk worker Edgar is amazing!!!!! Quick and easy I was in and out within 14 mins. They don't do half cash half card it's either or ! read more

Marijuana Evaluations - Leave a review - Medical Cannabis Referrals Near Me - Phoenix, Arizona

I went in and filled out the paperwork and was seen almost immediately. I was in and out within 30-45 mins. The staff was super friendly and cool. This was my first time getting a card and they made it super simple. I will be going back for my renewal. read more

Still haven't got my card. I originally went in on the 2nd of December, waited ten days still no card so I called the state and they said they hadn't received my paperwork yet that was on the 12th. Today is the 17th still no card, instead the state sends me an email wanting me to upload paperwork that they never provided me with like the evaluation form. I think they were supposed to do that not me correct? See I don't know because they were supposed to do this not me. What did I pay for? Go anywhere else but here. read more

My experience at this place was Incredible, quick, and efficient. I honestly couldn't believe it. I didn't even go into the office. Filled out an online application, took a picture, and within 2 hours they had called me for identity check, and 10 minutes later the dr FaceTimed me. She was very nice and very caring, and got me all sorted with a few questions. After the consultation she told me I would have my card within 5 days. Well, I got my card the next day, and I just had my first purchase at a local shop. THANK YOU for the speeding service! read more

Going on 11 days and no card. Can't get a reply back after sending 6 emails and 3 voicemails. Did the online application on June 16th and video chat with doctor. Approved. Finally called AZHD and no paperwork for me. Eleven days and you still haven't processed my paperwork. AZHD has a complaint form to file. That's what I'm doing. Terrible service. Money was taken out that day. Sure the hell haven't received my service!!! Bad reviews, I should have read before choosing this awful business. I'll update when and if my card comes in. Disputing charges after 30 days. Go somewhere else. read more

They put my email address in wrong...didn't get my card for over a month and had to contact AZDHS to help get it fixed. This company is a total joke read more

Marijuana Evaluations - Clearly no care for their medical patients - Medical Cannabis Referrals Near Me - Phoenix, Arizona

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I experienced the most horrible customer service ever. I was turned down at the door for not having my nutrition assistance acceptance letter, so I went all the way home to get it. Once I returned I gave it to the girl at the front desk. She told me I should be receiving my card within a week or two. It's now been 2 1/2 weeks still no card. So I called and she told me I never brought in my acceptance letter. I do not recommend this location to anybody due to the multiple mistakes that they continue to make.They need to take their jobs more seriously and realize this is Medicine that people need. This is not the first time they've done this either I've heard of multiple people I know that already have their card and got it here and they say the same thing. I will not be renewing my card with them I would rather pay a little more and make sure things come on time. read more

Shout out to the guys who made my certification process simple and quick. I am a 4X medical marijuana card holder been to a lot of different places over the valley and this was the most pleasant experience I had. The customer service and the willingness to go above and beyond for me is the reason why I'll be coming back next year. Thanks guys. I really recommend coming here if you are in the phoenix area. Hey if you're in the greater metropolitan area these guys will provide excellent service and make you feel apart of the family. Welcome to the community guys hope to see you hear for years to come read more

Really trying to figure out what is going on... horrible customer service, no one answers the phone, extremely slow to process... going on 2 weeks now have not heard anything or been able to get any answers from anyone... apparently most other places only take a few days and they at least have a working number to call... save yourself the hassle guys this place is trash, very rude and unprofessional staff would not recommend to anyone read more

Horrible quality of service.... Josh the "Owner" has been paid in full over a month ago and supposedly had personally taken care of the errors. Well 50 days later the state calls me and says they never received my fingerprints and the birthdate is still incorrect ! I contacted "Josh" and he was so arrogant and rude, passing the buck not any attempt to rectify the problem!! DO NOT USE THIS COMPANY! read more

I did the online card option, and had my card ready to use in about 5 days. They were kind enough to run to their office at 1 AM to send me some of my cards info, so I could access it the next day. Fast, simple, and pretty worth it. read more

I love this place fast easy and affordable good management and good service and the doctor's are nice