Most of the cashiers and workers at this location are unprofessional and borderline rude. Excuse me..but what ever happened to a simple 'hello' and 'thank you' as your customer reaches/exits the check-out. I am usually the one initiating these pleasantries to the cashier while they chat about personal matters with their co-workers or simply ignore the customer in front of them. More training Mariano's and implement some type of reward system because whatever you're doing is not working. Take some lessons from Trader-Joes where the service is King! read more

I've been to several Mariano's locations in town, and think that it's a great chain of stores/co-ops/whatever. Being a South Loop resident I was ecstatic that this Clark Street location was opening. It's definitely the worst of the bunch so far. Others have already commented on the strangely congested parking structure and entrance ramp, as well as the bottlenecks within certain parts of the store. What kills this place for me is the employees. Once in a while we encounter a nice one or two. More often than not, they're standing in the aisles having discussions with each other (while obliviously standing in the path of customers), or being outright rude right in the checkout line or aisles. If I want to deal with self-important employees in a store who have no concept of customer service, a work ethic, or that there are other humans in the vicinity than them, I'll go to the Target at Clark and Roosevelt. At least that place has cool electronics. This Mariano's is now my last-ditch place to buy groceries, behind Trader Joes, Jewell, and even Dominics while it's still open. read more

Nice - Good bakery and cheese selection especially ... but the attendant pricey as well.

I love Mariano's. Except their hot bar food. I had better food in the cafeteria back in college. Really too bad since I consider Mariano's to be a higher quality store. I would give them 5 stars if the hot food was better. The orange chicken I got today was just gross. At least you really can't screw up a salad bar. Other wise I would still be hungry. read more

I am sooo upset. I left a bag ( or ther bagger didn't give it to me) and I called the store. They said it was at customer service if I wanted to come back for it. I did appx 1 1/2 hours later. Surprise! The people there couldn't understand what happened to it. After 5 minutes, they determined that someone restocked the 3 items. I was so upset at that point, I did not want to "re shop" the items. People there seemed very young; not sure who was in charge and they seems very flippent about my items. I left without my groceries and a very bad taste ion my mouth for that Mariano's Jim L. read more

I love Marianos just not this one. Always a big difference in service between the Marianos in the suburbs and in the city. Usually, in the city the workers seem not interested whatsoever. No one really cares to be proactive. Hopefully, they step it up. read more

We have always loved shopping at Mariano's, they have such a great selection and pretty much their prices cannot be beat. We even used them for our wedding flowers. However, yesterday we purchased an item that was not so great. We called and talked to the manager and she said to stop in for a refund. Let me tell you, Jess the manager, is such a wonderful person. She was not only apologetic but she was genuinely kind and actually felt bad for the situation. Needless to say we will still come back, but I feel that Jess needs to be commended for just great customer service and being a genuinely good person. Thank you, you are appreciated. read more

Food was better quality than most other buffets, but still buffet quality. Great for the price though. Anything for 6.59 a pound is pretty good. There is a grocery store attached and several smaller shops, but I only tried the buffet. The bathrooms are clean though, especially with how busy it is with soldier field filled like it is. read more

I went to order a smoothie and the associate said that they were closed. As I shopped around the produce department I noticed a gentleman walked up to the counter and ordered a smoothie and she made him one. When I asked her about she said oh that employee doesn't work in this department, but she heard him tell me that. they were closed WTH! She then said that she could make me one, I got strawberry's in it and she put the strawberry's in it stem and all. I asked her if I could have my smoothie with no stems she obliged but said that's the way they told her to make them. What? Strawberry stems in my smoothie? No thank you! Open for some people and not others? Come on Mariano's, you can do better than that! read more

Great store have a great selection of organic and healthy foods. always easy to shop at.

Meat cutter was rude. She should learn some proper manners. If we couldn't even look at the meat, what's the point of shopping. I'm surprised at how she landed the job with the way she interacts with others. read more

I just love this location!! The store seems to be stoked well, the employees are ready to help and I love the hot foods they serve!! :)

Absolutely LOVE this place! Exactly what a good grocery store should be. Fresh fruits and vegetables, beautiful interior, great customer service and competitive pricing. By far my two favorite aspects of this store are the fresh juices (the OJ is to die for) and the fact they can grill your meat/fish for you on the spot! read more

I was so excited when this Mariano's opened. Super convenient for a quick breakfast pick-up or dinner. In fact, I have been known to stop by this location twice in one day. I don't know what has happened in the past few months, but recently my trips to Mariano's have become more and more frustrating. The mornings are by far the worst. At 8:00 am there is only 1 person working behind the Vero counter. That is ridiculous. It is breakfast time and you have 1 person to ring people up, fix coffee drinks, and prepare breakfast items!? One particular morning ( although this is apparently a sign of what has become typical poor management at this location) the line was 8 people deep. I walked up and asked the lady behind the counter if she was the only one working. She responded by saying yes and that the other employee did not show up that morning. I then decided to get a bagel. The case was half empty. I asked the person behind the counter if they had more bagels. They said no and that someone did not show up that morning. Sandwich case was empty. I could only assume because someone from the deli did not show up .While this is an anecdote from one day, they always seem to have a staffing problem. Try to find a manager and I bet they will be stocking shelves because a stock person didn't show up or ringing up customers because a cashier didn't show up. Management needs to get this store together before it becomes another Dominick's. read more

I'm kind of getting tired of the garage-elevator problem that comes with shopping at this particular Mariano's. When you park on the upper floor, there is only one sliding door for customers to enter, and exit the elevator from. So all the customers bottleneck at this junction with their carts. Why wouldn't you design the door way so there is an entrance side and exit side? I couldn't get out of the elevator when I reached my floor because there were so many people waiting to go down. That pissed me off because there was no room for anyone to move to. And the inside isn't as nice as the location on Halsted and Madison. The wine bar is more of a stand. Also, there is an Asian employee by the elevator on the second floor who loads the elevator with empty carts to send to the ground floor. He doesn't care if there are customers waiting, he just pushes the carts in with no regards to the waiting customers. He doesn't even care when he rams the carts into customers in the elevator.. Sonofabiiiii.... read more

Walked out of the store last night due to a rude deli counter employee. He was upset I asked him to wash his hands before slicing lunch meat. When I started explaining to him the importance of hand washing he said "man, I ain't interested in what you have to say". So I then told him forget it and walked out. On another occasion watched as an employee was cleaning the bakery cooler glass and spraying on the glass which inadvertently sprayed onto the baked goods. You need to properly train your employee. read more

Sorry Mariano's I USUALLY LOVE YOU; Your Popcorn, Your Taffy Apples, Your Breads, etc...... However this keeps occuring so I thought I should tell people. The Deli service at the Clark location is HORRIBLE. They never use their number system(WHY HAVE IT?). There are always sevaral people walking in and out behind the counter and no one looks toward the customers. The WAIT is Always long and the service is S-L-O-W and unfriendly. Wait: I did see one guy there yesterday that seemed pleasant and efficient, however I haven't had the pleasure of his service yet. I will try again and re post. read more

Former Employee of a few years here. Presued other opportunities and glad I did. Let's keep it a short(ish) and simple list of what I've seen and dealt with over the years of working for them and putting up with their horse shit of management: - Freshly squeezed juice? Sure thing. The company policy mandated that all juicing oranges we got (50 lb cases, pallets of I believe to be 150 - 200 50 LB cases. Memory is a bit hazy on this one) that they were to be soaked in a food grade desanitzating agent in the sinks and left to drain and dry in the salad prep bar to kill any bacteria on the rinds of the oranges. They are never soaked or sanitized. All of that delicious goodness on the orange rinds ends up in your delicious purchase of juice. You best believe when the cases got dumped into the juicing machine and some oranges fell out onto the floor, they added them back into the machine. Even if they rolled into a nice puddle of water with scraps of food or meat mixed in from the salad bar. - The management is overworked and completely under appreciated. You have an idea on how you can make things better? They don't want to hear it. Got a suggestion to improve the working environment or a scheduling idea? Get fucked. Been there for 3 years without a raise? You'll get told "You're lucky to have a job, why do you need a raise?" - You literally have to stay on top of the management like you're in the Mafia and they owe you money to get anywhere in this company. The phase of moving up in the company involves levels. Level G is a General employee, they bag groceries, push in carts, clean windows and bathrooms. Basically the grunt work starter shit. Level 1 is normally the same deal except you're normally in a department like Grocery, Produce, Dairy, Smoothie or even Meat Department. Level 2 is the same, but comes a slight pay increase if you're lucky. Level 3 - 4 is full time and they will level you up to this position at a minimal wage salary when the handbook said that position even with 0 - 3 years of experience should pay between 11.50 - 13.90 an hour. They give you the levels with no pay raise to give employees this feeling of power over others cause the seniority through the union goes based on levels not time there just to shut them up. I was essentially trying to be pushed out because I was hired at a much higher pay rate then what they were hiring at 2 years later after I was there which was minimal wage now and probably still is. - Got injured and try to file a workmans compensation claim? Better get a lawyer cause they will try everything in their power even if there is solid video evidence and witnesses to not pay a single dime for anything. A girl broke her arm and everyone witnessed it and they didn't pay a single dime and all the medical bills fell on her. - Their medical insurance is a joke at best, expensive, high deductible, shit coverage, no co-pays, full price on almost all medication. - 90% of the fridges at this place either have broken seals around the doors or no seals around the doors or the doors are just broken and cause the coolers to not be in optimal temperature to store the products inside. I came in one morning and an entire pallet of dairy was still sitting out (8 - 10 hours later from when it was delivered) and was warm, they just slipped it in the cooler and didn't bother to take a loss on it and prevent people from possibly getting sick. - Orientation is a complete joke. Everything they said is a lie. There's no chance to move up unless you're favored or stay on top of them as aforementioned. The union is an even bigger joke, you're paying dues to 883 and they could give two shits about anything you gotta say and if you're in an employer / employee dispute, they'll just side with the employer even if nothing was your fault and you were disciplined without justification. - The hiring process is absolutely absurd and unnecessary for this type of work. You go through a primary interview over the phone which askes your basic information and they ask you why you want to work for Mariano's and this. A few days later if you passed the 1st phone interview you get to have the honor to show up in some shitty rented out office building floor with 30 other people 45 miles away from the location you're trying to get hired for. By the time I was called for my interview of 10 - 15 of essentially the same questions and literally having to tell my entire life to them and bow down to them like they were handing me a potential 150,000 dollar starting salary, I was there for almost 3 hours. I applied for the full time position and was told countless times "The position is available". 3rd interview is a phone interview asking some more stupid questions and either telling you are hired or not. I got to that and was told it was part time. Thought I was doing something good and they were different, fooled me that's for sure. Same business like the rest, just a different name on the door. read more

I am new to Mariano's shopping. I don't shop there for groceries much but I do however enjoy the gelato and hot bar area. You can buy meat at Mariano's and they will cook it to your liking right there (size exceptions). Great late night dinner prep! read more

I honestly am astonished at the rudeness of the staff. I moved from the suburbs two years ago where I used to shop at the Frankfort, IL Marianos regularly, where you always know you're going to receive good customer service. Marianos is a grocery store that's credited for being a little more "high end" with friendly staff and great quality just about everything. I'm pretty easygoing and don't typically get offended by people attitudes, but holy smokes! Like the girl commented below, if you hate your job, quit? I work until 8 pm typically, so I tend to show up at this store around 8:15 or 8:20 pm when I grocery shop, and every-single-time, they are putting away the bakery items and closing up the deli, the meat and fish section. I understand shutting down the hot bar early, but it's clear as day written on signage that these areas are open until 10. With that said, why am I ignored by deli staff, ignored by bakery staff, and ignored by cashiers? I am talking about blatant disregard for customers. Last night I walked up to the bakery, couldn't reach the croissants because there were carts in front of all the baskets from them trying to close up. Two employees looked right at me struggling and ignored me. I left empty handed. Next, I walked to the deli where I made eye contact with THREE people who were chatting and each one ignored me until I spoke up 5 minutes later. Then, when I checked out, the cashier said not ONE word to me. Nothing. Not hello, not goodbye, NOTHING. I have to stop writing this review because I cant even believe it was real. read more

Called various places so I could have a flower arrangement be made but nobody took the time to actually quote me on a price or even bother to call back, until I called the floral department and spoke to Denise. Denise was so helpful and kind from the beginning. I told her I needed 100 roses in 2 days. At first she wasn't sure if they had a vase in stock that would hold that many flowers, but took my information down and called back that exact day. Quoted me on the price and I went to pay for it the next day. I couldn't believe how nice the arrangement looked once I picked it up. Denise definitely knows what customer service is! Super helpful and super kind! I will definitely be contacting Denise for future floral arrangements. read more

This place is a mess. Does anyone even manage this location? I feel like with one or two exceptions at the smoothie bar, everyone else is a reject from other stores, sent here instead of being fired. read more

This Mariano's is terrible. They always have approximately 2 (slow) cashiers at the busiest time. Your stuff melts while you just wait. They don't care. The worst customer service Mariano's ever. read more

The store itself is clean, and the selections are usually pretty good. The seafood selection could be a little better. My only real issues are with the service. The lines seem to get longer every time I go here. They have probably 20 lanes in this store, but often times only 3 or 4 of them are actually open/in use. The other thing that bothers me is the baskets and small cats are never there when you walk in. I'm usually only picking up a 12-15 items, so I don't need the huge grocery carts, just the smaller one, or a hand basket, but neither of these are there when I walk in, so I'm either stuck with a gigantic cart trying to navigate through the crowd (who also have gigantic cars), or I have to walk around the store to the check out lanes to see if the baskets are there. read more

Was good, now as terrible as Jewel! I have 2 items but there's only 1 clerk at less than 3 items line & she's been w.same client for x10min. & I was in 2 other lines after that, but was then told both were closing (???). Who is managing this place? How could you. possibly have this few operating cashiers at 5pm on a Friday? What a disappointment. Will definitely need to take my business elsewhere! Whole Foods it is read more

Called regarding catering, the service desk transferred me to their catering department (which I question it's existence) the phone range for literally 5 minutes before I hung up and called back. The "store manager" picked up the phone and once again transferred me, said if no one picked up in 30 secs he would figure out what was going on, after 2 minutes he came back on the line and said he was going to go see what was going on...after an additional 3 minutes he came on the line to say he was sending someone over to see why they weren't picking up, wait, didn't he tell me 3 minutes ago that HE was going to check on what was happening??? So after over 10 minutes of trying to get someone on the phone regarding catering, I've decided to find some other place to cater my event for 25 people. Disappointed but not surprised, every time they bag my groceries the softer food is at the bottom and it looks like things were thrown in my bags instead of packed, so kinda like being at Aldi's, I opt to have them put my groceries back in the cart so I can bag them myself and not end up bringing home damaged goods after paying full price for my items. read more

I try and try to like this Mariano's but end up hating it every time I go there. The only good point is that it is close to my home. The staff is bored, rude and not helpful. Two young women workers pushed onto the elevator yesterday while we shoppers were trying to get off: great greeting (not). You can NEVER get help at the fish counter. My husband complained a few times and they put in a number system but none of the workers ever use it! A young man waiting there yesterday said he waited 30 minutes already. He had #11; I had #13; the counter said #12. Could not get the attention of any of the 6 workers behind the counter. A third shopper walked up with #16. We finally got the attention of one guy and got our fish. The wine aisle was blocked by a worker stocking. Do you think he moved out of the way or even noticed the customers trying to shop for wine around him? NO! The checkout person was even rude to a co-worker who was checking out ahead of me. Unbelievable! And these complaints were just from my most recent visit. The customer service here is a joke. I prefer to go the distance to Whole Foods or Trader Joe's or even Jewel in South Loop. Their staff is always attentive and helpful. Do not expect anything from Mariano's South Loop except products. They do have what I want most visits. Not worth the frustration of dealing with their staff on most days. read more

This place is awesome! Come here whenever I have to catch up on emails because I know I'll spend at least 15 minutes in line. Open more registers during prime shopping time :) read more

Awesome "EVERYTHING" Store. Meaning its more than just a grocery store...Its a ice cream/gelato shop, sushi restaurant, a place to grill your food, a juice/smoothie store, a local butcher, a bar, and a workshop center. Yes, you can truly do all of this at Marianos. You go in there to get 1 item, and leave with 5 or more items. I absolutely love the fact that they offer workshops for children and even classes for adults to learn how to make sushi. On nights that i want to eat healthy, but dont feel like cooking, they offer a service where you purchase your meat/seafood, and they will season and grill your food for you (FREE OF CHARGE). I come every morning for a their fresh smoothies/juices that are dairy free and still tasty while being very healthy. The service here is phenomenal, as there is always someone close by to provide a helping hand for any questions. This is the only grocery store i shop at now, as i have given up on jewel osco and petes fresh market. read more

I love the Street Market feel as I walk into the store. And see the Employees dressed in their Black and White Uniforms, look like they All may have some kind of Culinary food background. read more

Cashier acted like it was an inconvenience to ring our 4 item order through. Sign display was incorrect for produce, so I was charged more than the sign stated. The cashier's negative attitude concerning the error sealed the deal that I will not be going back to that location. read more

I love shopping here it's clean, brand new, and has so many snack bars/delis/bells and whistles. It has a grand piano for goodness sake. Love the selection of organic fruits and meat. The prices are slightly more expensive but I look forward to grocery shopping- a chore I usually hate to do read more

I'm a regular Mariano's customer so I've become accustomed to the excellent customer service I've received from various locations throughout the city and suburbs...until today! I approached the gelato counter and was not greeted but received a very cold stare down from one of the young ladies working the counter...I finally broke the ice and said Hi! She didn't say hi she said May I Help You? I asked to sample a flavor...she proceeded to sigh loudly...roll her eyes then hand me a spoon with a sample the size of a single grain of rice...she exhaled another sigh then stared. I told her never mind because you seem to have a problem with your job today...so I won't put you to work! Another worker observed this and intervened. She was polite helpful and friendly...I eventually received a sample with a smile...completed my purchase transaction and left the store. I intend to return to Mariano's and if I encounter this young lady and if I'm met with the same nastiness, I will have no choice but to request a manager and report her. read more

I shop at Mariano's weekly, and although this location is 2 blocks from where I live, I prefer to go to the West Loop location. I don't know what it is with the South Loop store, but they ALWAYS run out of produce pretty consistently. Every time I go there at least one or a couple of produces items are out of stock. I've never had this happen at the other location and I'm not looking for exotic ingredients either. Hello, basil? Organic blueberries? Flat leaf parsley? Come on. These are pretty common staples in any kitchen. Get it together. read more

Never enough staff. Staff is slow. Food bar is always minimal or messy, never stocked. Only one line open at 6:30 am. So if you only want a few items, you have no other option but to wait till they ring up the person with two grocery carts full of food. read more

I really liked this Mariano's because they have a great handicapped parking, curb cuts for wheelchair, a wheel chair accessible entrance, adequate aisle space, bags in produce at easy level to access level and a lot more helpful things for a person in a wheelchair. If You are in a wheelchair, something you should watch out for are that there are no devices to reach higher items. I enjoy this Mariano's and I would definitely recommend this for a handicapped person. read more

Good selection and reasonable price at most items. I will come here for my grocery from now on.

I'm obsessed. It is the perfect addition to the neighborhood. Great produce, excellent bakery and perfect carts to push all the kids in!

You have to watch them at checkout--notorious for not bagging and giving you everything paid for, Friends noticed the same thing.

Mariano's is the greatest in customer service. I have had food freshly grilled for me and my family for dinner when time has been an issue. They have never failed with freshness, taste and preparation. Today I needed fresh organic green juice as I am recovering from surgery and my husband was able to pick up a half gallon freshly made, along with organic carrot juice, half gallon grapefruit and orange juice. Needless to say I was so grateful to begin my healing process with this nutrition. Thank you Mariano's juice bar team, manager and all! I am so appreciative! You are the "Best"! read more