Do not order from here! A delivery order came incorrectly and at first they said I can remake for you to pick up. I said if I could pick up I would not have ordered for delivery. He said as soon as my driver gets back I'll resend. Over an hour later I called again and this time he claimed his driver had an emergency and had door dash pick it up. It was never delivered and he blamed door dash (not the first time they have blamed door dash)! He ended up hanging up on me after he threatened that I can take a credit or pick it up. I have accessibility issues and some days unable to pick up!! read more

Not a bad pizza spot at all for fast delivery or pickup in The Hill! We've been ordering from here since 2017, and online ordering is usually THE BEST way to go....easy & super fast. I finally tried their heart-shaped pizza for lunch this Vday and it turned out great...thin crust and you can add whatever toppings your heart desires. Prices are decent and location very convenient. read more

Marco's Pizza - Pizza Near Me - Mint Hill, North Carolina

I gave them four stars because they were short handed and still got my food out on time. We ordered three different kinds of pizzolis and they were all delicious. We also had some cheese bread that was good. I'm looking forward to getting some pizza next time. God bless all my fellow foodies Always. read more

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I vowed to never return to this location, but we were out running errands and my 5 year old wanted pizza. I have to say this visit redeemed Marcos for me! The manager, Harley, is turning this location around. She is personable, customer oriented, and an asset to this location. Our pizzas were prepared quick and accurate. When I came into the location to pay, I was promptly greeted. My son's refillable water bottle was empty so I asked if someone could fill it for me. Instead, Harley grabbed a bottle of water for me and kindly filled my son's water bottle for me. It is truly the little things that will encourage a customer to return. Thank you for an excellent experience, Harley! read more

Marco's Pizza - Medium Meatball Pizza - Pizza Near Me - Mint Hill, North Carolina

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I have been craving thin crust pizza. We got a Marcos coupon in the mail and said let's give it a try! We ordered a thin crust pepperoni and a thin crust specialty deluxe. We got both of these large pizzas for $25. I ordered it online and it said it would be ready in 9 minutes for pick up. That is really fast. It was ready when we got there and everything was cooked perfect. The nutrition is published online and there are other options besides pizza. We will be back! read more

Marco's Pizza - Specialty supreme Deluxe Pizza - Pizza Near Me - Mint Hill, North Carolina

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First time trying Marco's Pizza. Used the website which gave me a tracker. I arrived right as it said the pizza would be ready. When I arrived, one employee was outside in a car (with someone else). One employee was sitting in a booth in the back. When I gave them my name they said it hadn't even been put in the oven. The phone was ringing off the hook and no one attempting to answer. While waiting, a lady came in to pick up her delivery that was an hour and a half old. The employee was nice and apologized. But his excuse was that the manager just left him alone with 2 underaged employees. Obviously some problems. The kitchen looked a mess, which can happen on busy nights. So that's not unexpected. The lobby was empty. But there was a leak from the Pepsi machine onto the floor. There was a caution sign posted but the water was all the way over to the other side of the dining room. Pizza was very good. Would have been 5-stars if it weren't for poor management/owners. The young man working the counter has good potential with proper training. But was out of his depth in how to handle the situation. He said he was going on a delivery and locking to door leaving the two minors in the store alone. He just doesn't know better. read more

Marco's Pizza - Large Pepperoni Magnifico - Pizza Near Me - Mint Hill, North Carolina

The pizza is ok for Charlotte pizza. I don't think I've ever had a really good pizza here. But Marcos is not bad. But delivery is terrible. And it's not the delivery service they use. Once the pizza is handed over to the driver it gets delivered quickly. But it takes way too long after placing the order. On my last order the website said 30-35 minutes for delivery. The pizza showed up over an hour after ordering. I don't know if it's corporate's unscrupulous attempt to trick people into ordering by stating a time frame way shorter than actual or the stores inability to meet the times published. And this happens on a regular basis. So if you want an ok pizza and are willing to wait an hour or more, then Marcos will work. If you want a pizza on time or if you want a really good pizza, look elsewhere. read more

Beyond awful. Waited 16 mins on hold no response. It's awful they still have this location read more

The pizza is fine but it really shouldn't take thirty minutes for one large cheese pie. Appreciated the coupon online, I will just plan better next time. read more

My parents are long time Mint Hill residents and while my mom won't light a business up for bad service or disrespect on social media, I sure will. My parents went to pick up their pizza recently and when dad went in to get it, no one tried to help him. He waited until a woman who was working in the back finally asked and he told her he was there to pick up pizza. After repeating it again, she could hear him, so he stepped behind the front counter and repeated it louder. Apparently this really offended one of the guys working there and so he got in dad's face about it telling him to get back and step back in front of the counter. As dad was stepping back he tried to explain that the woman who asked could not hear him so he had approached to say it louder. The guy working there got irate and told dad never to come back. Dad is a senior citizen, slight and struggling with a chronic illness. He's not an imposing figure. I'm not sure what's gone wrong at this store but I'll make sure everyone in Mint Hill and Matthews knows about it. read more

Ive ordered Marco's many times before, but this time was the nastiest. The sauce tasted sour. The dough tasted sour. I literally think somebody messed with the food and the ingredients. I will not be ordering from this place. I don't know who's working there or what they're doing to the ingredients but is nasty and I guarantee if somebody gets sick you guys are gonna have a lawsuit on ur hands. read more

The absolute WORST customer service. Do yourself a favor and don't order from here. Plenty of other pizza places to order from in Mint Hill. Update: 1 1/2 hours after placing order and still not delivered and no one will answer the phone. read more

The flavor of the Pepperoni is great, but the grease is actually nasty (just the amount--sheer volume). They need a 28%-or-less fat content pepperoni. Also, I dislike the flavor of their sausage. See the grease I got in the pic below: read more

Marco's Pizza - Pizza Near Me - Mint Hill, North Carolina

LOVE their pizza. The funny thing is, I ordered with Dominos earlier today...waited for over an hour and never got the order so I cancelled it. Then, I ordered with Marco's. The food got here, as usual, EARLY, hot and delicious as always. Highly recommended! read more

Disapponted by this location in Mint Hill. Pizza was clearly handled poorly with toppings and cheese that slid off to the side and grease soaking into the crust making it soggy. This shows indifference to quality and service. Will not return, this was a 5 pizza order. Boom! You just lost a customer. read more

Marco's Pizza - Pepperoni - Pizza Near Me - Mint Hill, North Carolina

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It's not worth the words to say how poorly this place is run. Was just lied to and our order was in for over an hour and was told they were waiting on a driver. No call or update on Marcos tracking. read more

This place needs new ownership/management bad. Sanitation score is low and none of the workers wear hair nets, hats or anything. One worker had long hair down her back, a recipe for hair in people's food. Pizza was decent but not enough sauce. read more

When you order you are given a time for delivery. The last three times we ordered for delivery the pizzas were anywhere from 35 minutes to an hour late. The last time it was an hour and the pizzas were cold with cold grease saturating one of the boxes. We used to pay the higher price ($48.00 for 2 pizzas delivered) because the pizzas were so good but three strikes and a high price isn't something we will sign up for again. Marco's is not an option anymore. So I hate that but not worth the frustration and if you call all you're going to hear is I'm sorry. If I could give zero stars and still warn others I would! read more

Extremely disappointed!! Now I've ordered delivery from here for years but Sunday I ordered at 3:15 they did not come until 5:00 an hour and 45 minutes for a pizza!! They did straight away say the pizza is not hot and we can come back and bring another one but by this time I'm starving and i didn't want to wait. I ordered the Hawaiian pizza which I literally prob only order once a year but I just really was in the mood for pineapples. So they forgot to put on the pineapples!!! uggh! well I was so hungry I just ate it. I doubt we will order from here again as this is the second time its taking too long for delivery and they messed up my order. Really sad cause they used to be my favorite! read more

Poor customer service. Irritated with me because I did not want a substitute for the items I ordered that they were out of. I asked for a refund and they wanted me to wait several hours for the refund because they said they did not have anyone who could process it. They managed to refund it by the time I picked up my pizza, but they were disorganized and not at all helpful. Purposely dropped the phone down while speaking with me and when they picked up the phone again they told me I was wasting their time because I did not want to wait several hours to receive a picture of the refund receipt. Do not recommend this restaurant. read more

Received my order the pizza and wings were fine but I believe this section is meant for the customer and not for the employee. read more

Marco's Pizza - Pizza Near Me - Mint Hill, North Carolina

App told incorrect time order would be ready when I told the red headed female with glasses she became indignant. Then it appeared when she walked to the back of the kitchen with another female they had a nice laugh about me. Extremely rude! I can't imagine how this business can stay open with such a terrible staff. read more

On Thursday December 30th I tried to call and place an order. I called three different times in the afternoon and each time I received a prerecorded message stating they couldn't answer the phone and was prompted to leave a message and they would call me back. Frustrated, I ordered pizza elsewhere. Just for curiosity I called Friday afternoon and I received the same answer. I called the Indian Trail location to ask if they knew of a problem at the Mint Hill location and was told that they are probably "busy". Really?? If I wanted to wait for them to call me back how do I know IF and how long It would take them? So much for customer service. There are many other "chain" and mom and pop pizza restaurants to choose from in the Matthews-Mint Hill area. Goodbye Marco's. read more

Driver sweating profusely asking for a water bottle upon delivery Restaurant said wouldn't be able to deliver another for several hours Would refund but didn't know how General manager would be in after read more

Marco's Pizza - Pizza - Pizza Near Me - Mint Hill, North Carolina

Good restaurant and staff. Clean kitchen and way better than dominos or the papa Johns

Their pizza is amazing service is excellent their food is always fresh and you get exactly what you ask for

terrible place! do not go there! they don't treat customers well and food is greasy and gross. They also treat their employees like crap. So don't bother working there either. One of the worst places to get pizza from read more

Ordered a pizza with pineapple and ham, receipt says pineapple and ham, received pepperoni and ham, when we called to get the correct pizza the girl said it happens sometimes, oh well!!! Would not make the correct pizza, STAY AWAY from them!!!! Will never order from them again read more

We got a Medium Pepperoni and a large thin crust, ham, bacon, and pineapple. I didn't have the pepperoni, but the thin crust is very good. I am Also grateful to have another delivery company besides the usual chains. I will definitely be ordering from Marcos again. read more

Marcos is in an area (mint hill ) where there is no shortage of pizza chains, what makes this place different? Nothing as far as I know. Many people here have criticized the service, I frankly got a decent server. What I disliked was the pizza, crust was chewy as if undercooked. How can a pizza place go wrong with a pizza guys. I don't think i will go back!!!!! read more

The cheese was not sturdy and kept falling off. It would be a 5 but I'm bringing it down to a 4 due to the inconvenience.

It's ok, not exceptional but certainly not bad. I wish the consistency was a little better sometimes they are out of this world and other times it can be borderline mediocre. It also wouldn't hurt to invest some into the location as it's old and seen better days, makes you sometimes question how the backside of the place might look. read more

Always very helpful staff! Fast and delicious for a quick lunch break or to stop by after work for dinner with the Family! Sabrina and Randi are all about Customer service! read more

Consistently good pizza, clean restaurant and great staff. I come in a few times a month after ordering online and it is always hot and ready. Thanks Guys! read more

I often choose Marco's above some other (better) area pizza places because of the online ordering system, which makes it easy to access discounts, place an order, and then know when to pick it up. It works...most of the time. When I went to pick up my latest order, however, the pizza was done, but I had to wait for the cheesy bread to finish. In general, the pizza is pretty good, but nothing to rave about. The cheesy bread is the highlight for me. Both the pizza and the cheesy bread are on the greasy side, however. read more

This is THE BEST pizza I have tasted so far in Charlotte and I have been here for 6yrs!!!!!!!! I had the pizza delivered and it came ON TIME and the driver was very nice as well. The pizza was so fresh and good. I can't tell you how good it is you need to get some for yourself. I also went into the location a couple weeks later and the staff was very nice and also I got my pizza in a timely manner although they were pretty busy. Good job Marco's. This is my new go-to spot for pizza!!!!!!!!!! read more

They just don't deliver anymore. As well as being bad at taking/completing orders. Even when they are doing delivery (why not just all the time) the delivery zone fails include places not even a mile away. I don't get it how can you suck this much read more

I love how friendly the staff is here!! They attempt to hold a genuine conversation with me every time I walk in to pick up my order! I REALLY wish they delivered to my apartment complex because as far as affordability: this place is LIGHTYEARS better than Little Cesar's but LC has an app & is slightly cheaper! I always chose Marco's !! read more

Not sure why there's such a low rating for this pizza place because it's good! Better than your Pizza Huts and PaPa John's but not as fancy as your gourmet pizza places in Charlotte like Desano or Inizio. Fresh dough is always used and it shows! Service is always great and super friendly! read more

I typically do enjoy Marcos Pizza, my children are not a fan. This last time we ordered the pizza was just not up to par. I ordered an XL. My biggest complaint was the center not being cooked like the rest of the pizza. The person who prepared it also put mushrooms all over the pizza instead of just my husband's side. The ingredients were fresh and the customer service is consistently good. They give you an option of what time to pick up your order. Unfortunately, my order was prepared as soon as I ordered it, instead of for my later scheduled pickup time. I drive 15 minutes to get there, and usually it's not a problem, the pizza is hot when I pickup. This time the pizza was warm instead of hot, and the center wasn't cooking through....gross. This last trip was just atypical. I did reach out to Marcos prior to writing this review, but I never received a response. I won't be ordering from Marcos for a while. read more