You want me to believe this is fresh? Looks like yall put 3 different ALREADY MADE pizzas in the oven to make it seem "well done". Idk if its the first pizza of the day or last pizza of the night, do better. Quality please. read more

Papa Johns Pizza - You want me to believe this is fresh? Never ordering from here again. - Pizza Near Me - Mint Hill, North Carolina

They can't deliver pizza. No accountability. They wanted to re deliver but took over an hour originally. On a Wednesday...

My kids love their pizza . They are pretty quick and fresh. Now it does get pretty crazy during dinner hours

Placed an online order for 2 medium pepperoni pizzas. My fault for rushing out of the door without checking, but one pizza had 2 slices with virually nothing on them. I'm sure someone saw it before it went in the box. The second pizza was also on the dry side. I should have expected this when my order was ready in 5 minutes. This will be my last Papa John's order. read more

Papa Johns Pizza - A whole dry slice with no cheese. - Pizza Near Me - Mint Hill, North Carolina

THESE PEOPLE WERE SO NICE!! We got the wrong pizza and they literally were so sweet to my boyfriend about it which is great cause we both got anxietypizza was amazing! read more

We love Papa John's, just got curbside at 5:00PM on 11/5/2021. Had words with the manager, when bringing my order out, she commented on my poor attempt at parking my vehicle. She was concerned that I might hit her delivery guys vehicle when backing out. My reply was, he shouldn't have been parked in the spaces "reserved for curbside customers" anyway. The sign said "NO DELIVERY VEHICLES", she said he'd be there less than 15 minutes. I repeated the sign says "NO DELIVERY VEHICLES", she told me have a nice day in a smart-a$$ tone. read more

Papa Johns Pizza - Papa John facade with NO DELIVERY VEHICLES signage. - Pizza Near Me - Mint Hill, North Carolina

Very disappointed in my NY style XL sausage and cheese pizza. The pizza wasn't cut and majority of pizza was dough bubbles and crust. Absolute joke of a NY style pizza. read more

Papa Johns Pizza - I ordered a NY style XL sausage and cheese pizza. I received a pizza that wasn't cut and full of dough bubbles. - Pizza Near Me - Mint Hill, North Carolina

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Ordered 2 pizzas. One was supposed to be pineapple and pepperoni with extra cheese which they did not put and instead but it on second pizza we ordered that we did not want extra cheese on. The other pizza was supposed to be regular cheese with meatball and pepperoni, they only put 3 pieces of pepperoni on it and only one half of a meatball per slice which one of the slice had literally nothing on it just cheese. I just wish I would've read the reviews before ordering from here because according to the reviews this seems to be an ongoing issue. read more

Papa Johns Pizza - Extra cheese on wrong pizza 3 pieces of pepperoni barely meatball and one slice had nothing on it - Pizza Near Me - Mint Hill, North Carolina

I like Papa John's for a take out pizza chain, but this location gives you almost no toppings. Will not order from them again.

Terrible food, terrible service, curly black hair found baked into cheese. Manager is extremely rude any time there is an issue. The only reason I've continued to order from this location is because my kids like it, as it's the quality of frozen pizza that they know and love. After the nasty hair I'm done, beyond disgusting and the manager didn't seem concerned at all. read more

Order on the app...15 minutes goes by and it says my pizza is ready and I head to the store to pick it up. I get there and it's not ready, so I'm like okay no problem. 10 minutes goes by and they say it's ready. It's not what I ordered so I hand it back to them and say it's wrong and they get an attitude. They say "we're gonna remake it correctly but it might be a while we are very busy"...the reviews before I came here were bad but I was like it's papa John's it can't be that bad...well I was wrong. None of the workers care read more

Order cancelled again.... This happens all the time. Either that or our order is wrong!!! We have been told multiple times that the mistaken order would be refunded....nope. Charged for that too. Unimpressed. I have received wrong ingredients on pizza, completely wrong orders and cancelled orders. Why even bother anymore.. read more

Delivery was fine. Quality and food not so much. Pizza not made to specification. Times are tough, however no excuse in providing slack food at the consumer's expense. What a waste of money. Good tipper but won't order from here again for a long while. read more

Papa Johns Pizza - Pepperoni and mushroom pizza. Supposedly a double meat cheese steak Papadia. - Pizza Near Me - Mint Hill, North Carolina

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After the 3rd time I got a cold pizza because the driver just dropped it on the porch without knocking or ringing the bell, I called to complain. The manager was completely unsympathetic and said "sometimes it just happens." I told her that wasn't an acceptable answer, and if it happened again, I would just not be able to order from Papa John's any more. While I was still talking, she said "That's fine, sir. Have a nice day" and hung up on me. read more

A few days ago I had ordered 4 medium pizzas. They were all weird combos but that's what everyone wanted! I have never ordered from this location before but I like the area so I decided to give it a try. My order was made very quickly. I decided to pick up instead of do delivery. When I walked in I was promptly greeted. Everyone was super friendly. The older gentleman walked around the counter to hand me my pizzas. Some places just slam the pizzas on the counters. This man walked around and thanked me for ordering. He also told me to have a great day and to enjoy. I couldn't believe how nice everyone was. Top notch customer service goes a long way! The whole staff was friendly and said hello. Great work you guys! Keep it up! I will now order from you guys for now on. Thanks for making my experience a very positive one. We ate the pizza too quickly so I failed to take pictures. All the pizzas were cooked perfectly and very clean looking. It was DELICIOUS. read more

Asked for 2 receipts when order came no receipt sent it back. Order for staff. Will not order here again this is the second time this has happened. Poor customer service!!! read more

What toppings there were, were on about 3 of the slices. Mediocre at best, will not be a repeat customer. The garlic knots were better, but didn't make up for the disappointing pizza! read more

Your store (#660) sucks. Ordered "3 cheese" topping on my pie..... not apparently added, had the same sorry looking under-cheezed look and got real sparse toward the crust. Had to pick apart to verify bacon had been added. Half the pizza missing pepperoni. Crewman said "I'll remake it".....came out 4 minutes later with the same pizza with added loose heated pepperoni's. Great....now all the pepperoni's will fall off the second I move the slice. Don't say you'll "remake it", say "I'll fix it". I chose not to complain and have it properly remade due to not wanting spit in my food. Guess I'm forced back to my regular (and further located) Cambridge Commons location (where the product is consistent and toppings aren't skimped on). read more

Tasteless, one slice of a mushroom on pizza! Crust yuck. I'm sure I've had worse but can't remember where. Will NEVER have another Papa John pizza. TERRIBLE, DISAPPOINTED, TASTELESS, Offered a morsel to our two puppies, they even turned away from it......that's pretty bad. $19 for tasteless cold pizza. Won't patronize this joint ! read more

So I used to be an avid Papa John's pizza order-er [especially fresh out of college], but my pizza ordering has died down a little. It could be due to the fact that no body comes over to watch tv, games, etc - all part of getting older.... Their online ordering tool makes it super easy to get you what you want without any confusion and craziness. I was pleasantly surprised to see the pizza would not come from the normal Matthews Papa John's location, but one of the newer locations in downtown Mint Hill. I am not sure how long this location has been opened, but it still is about equidistant, but good to know that there is more than one option to serve the area (and would probably reduce the wait time on your pie if there is a slew of orders that one location can't handle alone). I will have to try to pick up from this place, but delivery is the way to go. The driver was very prompt (even sooner delivery than what the confirmation email had predicted). And I was enjoying my 3 topping, large pizza... which technically had 6 toppings (I usually split the pizza with half toppings for a little variety). Now don't get me wrong... I would love to visit a local, mom and pop place for pizza, but PJ's is definitely my go to for delivery. I have yet to try delivery with any other local pizza shop just because it is so easy to order online versus trying to call in.. someone mis-interpretting your call or whatnot and pizza distasters ensue. read more

So this place continues to disappoint me I was craving a Philly cheesesteak papadia my wife and I have ordered them before and they were okay so a few months later we decided to give them another try and to say I'm not pleased is an understatement it took me getting 2 bites into it before seeing that it was only onions peppers and cheese... and all I was offered was a credit...safe to say we gave them the last chance tonight,they can keep the credit Because this will be the last time patronizing this franchise I guess I'll have to drive an extra 5 minutes up the road to Cambridge commons in order to get edible papa johns....and also the ny style pizza we ordered as well was basically just grease covered undercooked dough. read more

This Papa Johns is terrible and it looks like the management is partly to blame. I place my order on the app- get a notification that it is ready so I come in to get it. While I'm waiting on my pizza that is supposed to be ready, I see the deliver come come back in. He goes straight to the pizza oven and starts taking out pizzas. No washing hands, no gloves, nothing. Now granted he has the shovel but he is taking his other hand guiding the pizza out (touching the crust). He then stumbles,puts his finger in the pizza, takes it out and licks it. Driver then proceeds taking pizza out the oven. Still standing here waiting on my ready pizza, I say something to the manger who just gives me a blank stare. Really people! Go somewhere else- this will be a huge disappointment. read more

"15 minute parking, no delivery vehicles" Well, there was 3 spots that had that sign, and all 3 had delivery vehicles. Great job guys! Otherwise, the pizza is good. I prefer it over the one at Sun Valley. read more

We ordered a Shaq-a-roni pizza, due to the commercials and we were very disappointed with the delivery. The delivery was 30 minutes late and it arrived cold. The Shaq-a-roni pizza was not representative of the commercials. The pizza appeared to be just a regular pepperoni pizza - nothing special. Will not order from this restaurant again. This rating is for the Papa Johns in Mint Hill, NC. (Note: the restaurant did send an e-mail admitting problems with the order and they offered a 50% discount off next order - nice, but does not help with our disappointing Friday night dinner.) read more

Ordered and went in to pick up. Employee eating a wing in the prep area and an overall feel and appearance of a lack of concern for cleanliness. Pizza was bland which is rare for a pepperoni. I haven't eaten a papa John's pizza in a long time and this reminded me why. read more

Have tried to like this store, but last order was horrendous. A special XL pizza. I'm thinking, ok one more try. As Usual I was disappointed. The typical Papa John's way to save money - half crust with very little toppings. Pizza was not hot, ok , but it looked like it had been thrown around back seat. Very disappointing. Only positive is drivers are usually nice. Done with these guys. read more

Great service and fast delivery!!! Better than Pizza Hut near here! Pizza hut takes hour to do carry out and 2-3 hours to delivery! Check my other comments on their stuff with screen shots! This papa johns is great! Driver guy was very friendly and we ordered 3 minutes before time cut off and he wasn't rushing me with the conversation. read more

Ordered a pizza today, had it delivered, My husband dropped the pizza at the door the pizza was fine even though some of it came out of the box,the deliver guy said he would talk to his mananger about getting us another one I told him the pizza was fine ,but he call his mananger anyway and got us a new pizza That was so thoughtful and considered, you dont see that much any more Papa John's gets 5 Stars for caring for there customers THANK You read more

Papa Johns Pizza - Pizza Near Me - Mint Hill, North Carolina

Nasty flavor and BURNT!!! We ordered 2 pan pizzas for $22 bucks tonight and after receiving them, I could totally understand why they are losing business! First off the driver was at the wrong house so we had to wait an additional 10 minutes for him to find our address. When we opened the first box we noticed that the sides of the pizza was burnt. So we opened the second box and it was the same thing. This place is horrible!! I will definitely stick with Jet's Pizza for now on. read more

Papa Johns Pizza - Pizza Near Me - Mint Hill, North Carolina

I didn't feel like cooking dinner today, so I stopped by Pappa Johns to pick up a pizza. I walked in the door and noted a sanitation rating of A(93.5). The establishment was clean and bright. I was greeted by 2 friendly guys upon my arrival. I did not know what I wanted, so Cody suggested the Two Large Special with 2 toppings for $20 or the Two Medium Special with 1 topping for $14. I ordered the medium pizzas. One with pepperoni and the other with polish sausage. After taking my order, Cody went straight to the sink and washed his hands! ( I was so geeked) I've had to ask employees to wash their hands before, which I didn't mind because you are not going to prepare my food with those stripper dollars, debit/credit cards hands. It took approximately 15 mins and I was on my way home. The Pizzas were cooked to perfection! I love the garlic butter and hot peppers. I will be back, but not for awhile, because I start the green smoothie cleanse tomorrow. read more

Papa Johns Pizza - Sanitation Grade - Pizza Near Me - Mint Hill, North Carolina

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I ordered ahead for noon delivery today. It is now 12:28 and no pizza. I called 10 minutes ago and they said my pizza was in the neighborhood. Still not here. Beyond annoyed as I am now late for the Panthers game waiting on my food. read more

Ok so let me just start here I have had issues with Papa John's before I have not ordered pizza from them in 2 years but tonight I was watching a commercial and I thought that pizza sure does look good so I'll give them another try. SORRY DOMINOS I should have been faithful. I placed my order and received my confirmation email your pizza will be there in 40-50 minutes. I waited an hour and 15 minutes and thought I'll call and check on it. The first guy I talked to put me on hold for 5 minutes and 43 seconds before the manager got on the phone and said to me the driver rang your doorbell and no one answered so he left. No sir there are 3 people here 2 of us are in the living room 10 feet from the door and windows wide open he didn't come here. Oh yes ma'am he did he's been a driver with us for over 20 years he wouldn't lie. Um NO he wasn't here. Then the manager continued to yell at me and when I got mad back he accused me of being rude. THEN he says oh wait never mind that wasn't you your order was placed online and YOU picked for the order to be picked up. Wait you just accused me for 10 minutes of not answering my door when the guy delivered my pizza then you all of a sudden decide to change to I ordered it wrong??  He did send out my order for free my pizza is really under cooked when picked up it falls apart. Yeah I will not make this mistake again until you get 7032 Brighton Park Drive, Mint Hill, NC 28227 store in order I won't be back. And if you need more proof yelp all 1 star complaints and google as well. read more

Papa Johns Pizza - Pizza Near Me - Mint Hill, North Carolina

I'd give them 0 stars if I could. Awful customer service. I order 3 pizza, bread sticks and wings. I walked in and didn't notice a whole pizza was missing. I turned around as the driver was driving away. I call the store and they tell me sorry. They will credit my acccount so the next time I call and order. Not even a sorry, nothing. I called back and spoke the manager and had my credit card refunded. Again, no, I'm so sorry. No remorse. They don't care. I will never order from this papa johns location ever again. read more

This location has finally lost my business. Even when I select "well done" on the crust they seem to always deliver pizzas that aren't even cooked through and im left with a pizza that cannot be eaten. So long Papa! read more

Just recently moved to the area. I love pizza and order frequently. I like my pizza a certain way and this location makes it perfect every time. Thanks guys. Keep it up. Always nice to know that I'm gonna receive my pizza just the way I like it read more

If you pull up to the store you will never have a spot right in front because those will always be full of delicery drivers cars...employees are condescending, they overcooked my pizza, i asked them to remake it and it was solid burnt. They offered me to come behind the pizza making area in my flip flops with my hair all out to look at their signs on how dark the crust is supposed to be...yay health code violation. Just don't bother...pretty much anywhere is better! read more

Papa Johns Pizza - This is after they remade my pizza for over cooking it...I was told but thats what it is supposed to look like - Pizza Near Me - Mint Hill, North Carolina

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I would like to say I'm very pleased with the food I've been receiving from this location. Every now and then they make a mistake but ha were all human. They have new management and the place has really turned around not that it was terrible before. My family and I would highly recommend this place try it out! read more

I ordered my pizza online at 6pm. It said my pizza should arrive 31 to 41 minutes. At 7 we still had no pizza. I called the store and she said a delivery person came to my house and no one answered the door. Thats impossible. We have 3 dogs that alert when anyone walks in the driveway. My husband was home and 3 kids and yet someone came to my door. The lady manager said she would give me preferred delivery to satisfy me. What is preferred delivery my food should be discounted if I waited 2 hours!!! Then she said 50 percent off. My original ordered was 31.00 she then gave me a total of 28.00 how is that 50 percent off!!! I will never order from papa johns ever again after poor leadership including the regional manager she said she called.I am a manager myself and this service was unacceptable!!!!! You have lost a lifelong customer!!!!! read more

The worst Papa Johns of all. Employees are total airheads. Will not answer your call to place an order and if they do answer you are put on hold. I held for 20 minutes and never got to place an order. Never again read more

Tried this location 3 times. The last time we ordered it at 4:35, definitely not peak time. After 45 minutes I tried calling the store and no one picked up. Listed to a recording for 3-4 minutes and gave up. The pizza did arrive, right at 1 hour late. I turned him away. Tried calling the store again and still no one would answer the phone. Maybe better employees as well as better ingredients papa. read more