I received a coupon from Marcos on Facebook as a promotion for this new location opening. It was for a medium one topping pizza, and I decided to use it about a week after the grand opening. I never visited the other location, but I have only heard great things so I was very excited.
When I walked in to peruse to menu, it was nice to see a couple different menu items compared to other places- old world pep, anchovies, etc. I wouldn't say that have any out of the box options like pizza snob, or mellow mushroom. That's not surprising as Marcos is competing against other national chains like Dominos and Pizza Hut.
I asked the gentleman working the counter a couple questions, that he had no answer to. He was pretty young, and I wouldn't be surprised if this was his first job, so I was understanding. However, he made no efforts to at least ask someone else, or the manager some of the questions. Had I known what some of the menu items where, I probably would have spent more money. It's important that staff is very well trained on the product that they selling.
When it was all said and done, I ordered one medium pepperoni, one medium barbecue chicken, and a large meatball sub for the hubby. I actually wanted to get the old world pep, but I didn't notice that they had plain as well. That was my mistake, and I will probably come back to try the old world.
I sat down and waited for my ordered and examined the process. I noticed that the majority of the workers on staff were high school age, save for two managers. The people cooking the pizzas seemed to be very busy, and the other kids were sort of just standing there, not aiding the process.
During my waiting time, I saw a woman come in for her pizza, and end up having to wait an additional 20 minutes because they made her the wrong one. The offered her no coupon, and very little apology. Five minutes later I saw them give another girl an extra pizza because they cut hers a little wonky. I also couldn't help but notice that the gentleman working the counter would walk all the way to the dining room, tell someone their food was ready, and make them come all the way back up to get it. It just seems like it would be a little faster if he just took them their food.
I noticed our food was put on the rack from the people in the back, but no one gave it to us. I thought maybe they still had something they needed to do to our order? But alas, the staff kept talking amongst themselves, and our order still sat. I could tell it was ours because the pizza cooks had no more orders on the line, and were focusing on doing other things. Even the manager kept staring at us, and then looking at our food, never putting 2 and 2 together. Finally, the cashier that took our order decided to clock out for the night, and happened to notice our pizza sitting there, and gave it to us. He made a joke about how he should be getting paid to give us our pizza since he was off the clock- haha- if you gave it to us ten minutes ago, you would still be on the clock.
Anyways, aside from opening kinks, we got our food home and were ready to dig in.
The pepperoni pizza- not much flavor, as it was lacking on the sauce. The crust is was overdone, and really lacking flavor.
The barbecue chicken pizza- had more flavor than the pepperoni because of the sauce, but the chicken wasn't as high grade as I thought it would be. I was expecting something more because of the high quality ingredients they talk about,but was let down.
Meatball sub- very big for the price! Was pretty good and could see myself getting a sub again in the future.
Overall, I was a bit let down in my visit. The stars really only reflect how I felt about the food, as the service still is suffering from being new. If the service doesn't improve, I would consider moving it down to two stars.
I'll likely be back in the future because I'm curious, but would only be back if I can find another coupon. read more