Great service with a quick less than 24hr turnaround. I'm glad I found them and will be using their…read moreservices in the future!

The Old Chinese Man Ben Retired so I can't speak for the new owner as far as work or prices but I…read moredid bring in a old watch and he told me it would be a couple of hundred to repair and I could buy the same one on eBay for $60.00 he took the time to look it up for me. That's good service to me. Aloha

AVOID THIS PLACE. I literally just bought a Tudor BB58 a few days ago from the Tudor Boutique on…read moreKalakaua (also under Ben Bridge), and figured I'd stop by here (since I was already at the mall) to have them change my OEM fabric strap back to the OEM bracelet. Big mistake. This Ben Bridge Jeweler (now at space #2226) is apparently a Tudor AD, so there should be no problem with them changing or adjusting OEM straps/bracelets. After waiting about 20 minutes, I was told that the watchmaker in the back was having difficulty removing the OEM strap, and for me to please wait. Huh? Another 10-20 minutes go by, and I notice several other reps being called to the back to assist. The rep assisting me looked nervous, but was repeatedly apologetic in having me wait for so long. This couldn't be standard practice for a reputable jeweler, let alone a Tudor AD. In total, I waited for about 45 minutes for them to change the bracelet and finally return my watch. I had a bad feeling, so I checked the back of the watch to see if there was any damage. Lo and behold - they scratched the crap out of my 3 day old Tudor. To their credit, Gail (Assistant Store Manager) offered to polish the watch and remove the scratch marks but I declined before they could ruin the watch any further. When I asked whether the watchmaker taped up the lugs to prevent scratching/damage while working on my watch (which should be standard practice when changing bracelets), the rep helping me said she didn't know. In any case, the damage was done and this doesn't fix the fundamental problem that the watchmaker/rep did not treat my 3 day old Tudor with care... even when they knew that I am a returning Ben Bridge customer (they checked and verified my purchase at Kalakaua). Please don't make the same mistake I did. If you value your Tudor (or any watch for that matter), take it elsewhere that handles your watch with care. Next time, I'll be bringing my Tudor to the Tudor Boutique on Kalakaua. AVOID BEN BRIDGE IN ALA MOANA.

Called and they moved to #2226 by the other Ben Bridge and by Bath & Body…read more They couldn't put signage as their lease at the location ended

Just stopped in to update my pref card and travel. Was a little nervous as my 4 year old son was…read morewith me. The staff was very kind. They actually gave him a few Rolex chocolates and a water and he was happy as a clam. Anyway, George is not my SA, yet he made time out of his day to update some things for me in the system. Really like these guys. My SA Dustin was a hell of a guy as well. Both very curious and great conversations on both occasions I was in. Would absolutely recommend this AD. Thank you Dustin and George!

Definitely quite disappointed. I put my name down for a datejust in Oct 2025 in Maui. Contacted…read morethis location in February to let them know that I would be in town in the end of April and since I frequent this island I wanted to build a relationship here. They had me make an appt for I don't know what. Came in for my "appt". They asked me what was my purpose of the appt. They didn't check me in or acknowledge who I was. They asked me what was my purpose with the appt. They looked me up and saw that I was on the list. They actually had the watch I wanted in the case. Dustin asked me if it was the correct watch I wanted. Asked me if I needed to try it on. I tried it on for 2 mins. He took it away and told me they're out and I would have to wait for the next shipment. I told him I was leaving Friday. My friend's husband also expressed interest in a couple of watches. The sales person was very excited to help him and put him on the list. I left Friday with no watch. My friend's husband got a call though. My question was why did you waste my time? What was the purpose of the appointment? I saw several people who walked in with no appointment and still got service. I picked this location due to the positive reviews but unfortunately that was not the case for me.

Good service, and good for battery on watches, and watch strap replacement.Located on Hawaiikai…read moreDrive. Reasonably priced

Fabulous service and great prices. Had two old watches brought back to life! Hidden gem in Hawaii…read moreKai!

They have a beautiful showroom! I especially love all the plants adorning the boutique. The sales…read moreconsultation for Rolex watch repair is very informative, as for the pricing I feel that they are doing everything they can to price gouge. It's an extra $175 to polish your Rolex when it was included before (yikes) lol. I guess that's the price you pay for luxury items. The dude was nice enough to give me magazines to study up on which watch I would be interested in. The Submariner is beautiful. Very sporty. Love that blue color, but the oyster perpetual is such a timeless piece and definitely to be worn for fancier galas or dinner parties. I'd definitely wear mines if I had one to Yelp Elite parties :P

Stopped in to have my Date Just serviced. I purchased it 15 months ago through this boutique…read moreafter being waitlisted for more than a year (spoiler alert! - you can't just walk in and buy a Rolex) . The watches are gorgeous, the boutique is well appointed and posh, and the staff are polished, and meticulous.

I cannot say enough about the exceptional customer service I received, especially from Daisy and…read moreAmy. Daisy spent so much time with me throughout the customization process, truly listening to my ideas and ensuring my vision came to life. I provided a loose pink stone, and together they helped create a beautiful piece that feels like a second engagement ring to me. What impressed me most was their commitment to customer satisfaction. There was a misunderstanding during the process that was entirely my fault, not theirs. Despite that, Daisy and Amy went above and beyond to make sure I was happy with the final result. They were patient, kind, understanding, and genuinely cared that I loved my ring. Their professionalism, craftsmanship, and dedication are outstanding, but what really sets them apart is their aloha spirit. They treated me with such warmth and grace throughout the entire experience. I am incredibly grateful and would wholeheartedly recommend them to anyone looking for a truly special custom jewelry experience or any piece in general

After hours of researching wedding bands, I came across Honolulu Jewelry Company. Dana was…read moreincredibly informative and helped me find a ring that went beyond my expectations. Although I couldn't visit the physical store to consult with him, his communication made the process effortless. I ordered a matching heirloom band to go with my engagement ring, and his suggestions on the width and pattern were spot‑on. I highly recommend this company.

Huge shoutout to Jay at the Omega store for making the whole experience awesome. Ended up getting…read morethe Omega Seamaster Diver 300M and the process couldn't have gone smoother. He never made us feel pressured at all and actually encouraged us to try on a bunch of different watches before deciding. The champagne was also a nice touch and somehow made spending hurt a little less haha. Jay was super easy to talk to, knowledgeable, and genuinely excited for us which made the experience feel special. Set a high bar for my next purchase!

Professional and respectful customer service!…read more I always enjoy coming back to the Omega boutique because I feel respected in there compared to other ADs or jewelers. I recently had my Seamaster (bought second-hand) inspected here for free. They offer a free, six-point inspection which is a general inspection of the watch. This includes water resistance, case/bracelet/component condition and movement health by timegraph. If you can leave your watch for longer, they can also do a power reserve test. Jay was excellent with both email and in-person service as I came to drop off the watch. I inquired about it and mentioned the tech was available for inspection. If you're going to go, I'd call ahead just to ask. When it comes time to buy another piece, I'll be sure to buy an Omega.

I don't spend time to write reviews, but this is an exception. Having experience locally,…read moreinternationally, and on mainland, Royce is top tier. Too often do luxury transactions leave a slight taste of "buyers remorse". Aloha Watch Buyers, is an outlier. This level of honesty and professionalism are hard to find in people, especially in this industry. Last week I decided to sell some watches, which began our relationship. Originally not being the highest offer for my timepiece, I had low expectations. Maintaining open dialogue, we were able to make a deal with much better value.

Royce is very professional to deal with and communicates so well along the way. I highly recommend…read morehim. I will definitely do business with him in the future.