Marblehead Cycle

3.9 (83 reviews)

ModerateBikes, Outdoor Gear, Bike Repair/Maintenance

Closed • 10:00 am - 5:00 pm

Updated 3 months ago

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Marblehead Cycle - Bikes Near Me - Marblehead, Massachusetts

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David R.

I stopped into Salem Cycle on a whim. I was immediately impressed with the amount inventory of bicycles they had in stock. The clerk was extra informative and wiling to answer all my questions. He allowed me to take a few photos to go home and do research as most of the bicycles were in the $1000. and above. I did see a couple bicycles that I'll research. I was also offered a demo, they have a few bicycles available to try prior to purchasing. I give Salem Cycle a Solid 5 Stars.

2012 Specialized Dolce purchased at the shop

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Rick G.

13 years ago

I have a few hi-end recumbent bikes purchased out-of-state, and because they are few in number, they are not easily serviceable. I had some accessories to install and some repairs to be made, and the mechanic there did a superb job on bikes they don't see that often. They booked me as soon as I called, were friendly, and patiently answered all my questions. I'm happy to have them close by. read more

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Jeremy H.

13 years ago

I bought a new bike online (Which was a huge mistake) and it arrived with a stripped out crank arm. I brought it in, the owner replaced it on the spot and told me the whole bike needed to be tuned up. I made an appointment, brought it in and 2 days later had the bike back. Rode it away from the shop and in under a mile noticed it wasn't shifting correctly. Rode for another mile and it just got worse and worse, also the chain start rubbing. I rode it back in and Tim threw it right up on the stand apologizing. He worked on the bike for over an hour to get it shifting correctly and also getting it to stop rubbing. He had me take it for a test ride and now it was skipping in the lower gears. He threw it back on the stand and went through it again, I rode it again and same issue. Mark took it for a ride and came back confirming the problem and also stated that it sounded like there was absolutely no lubricants in the bottom bracket, on the chain, hubs, anywhere. I left the bike so that the owner could take a look at it, Tim speculated the bottom bracket might be bent. Mark had mentioned that the stamped crank that came on the bike wasn't really suited for me as I'm 6ft 3 260 lbs. Dan the owner calls me the following day stating first and foremost the original tuning was done correctly......even though it didn't shift through the gears, wouldn't go into the lowest or highest gear and was rubbing in most gears. He also told me the rear cassette was prematurely worn, I contacted the manufacturer for a replacement which they sent. I also asked the crank and bottom bracket be replaced to a machine aluminum one. 3 weeks later everything is replaced, I go and pick the bike up really excited to go ride. I get a mile down the road and it's again not shifting properly, 2 miles down the road and it get's worse to the point when I shift gears it won't shift at all. There is a persistent squeak from I'm assuming the front hub but who knows. The kicker is the rear cassette was replaced under warranty since the bike is still basically brand new but I had to pay labor to replace it which simply doesn't make sense to me. Also the rear tire had 15lb's of air in it which isn't enough under any circumstance. I definitely won't be bringing this bike back as I upgrade it, and there is no chance in hell of me getting a full suspension bike from them next year. read more

Business owner information

Dan S.

Our first recommendation was to send the bike back to Amazon and to…

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Andree W.

12 years ago

I've had multiple bad experiences at Salem Cycle and would definitely not recommend them. When we first moved to Salem, my husband had a good experience there when buying me a new bike as a Christmas gift. He was promised a free tune-up after the bike had been ridden a few times. I didn't ride the bike until spring and after a few times, the gears started popping and I figured it needed the free tune-up. When I brought it in, the owner told me that I would have to pay $75 for the tune up because it had been too long since the bike was purchased for me to get the free tune up. I had to argue with the owner and convince him I hadn't ridden the bike more than a few times. I never understood why it mattered that much since they were willing to provide a free tune up as part of the purchase anyway and we had spent quite a bit of money in the store even after the bike was purchased on accessories. It was frustrating but I decided to give them another chance last week and went in to buy a Christmas gift for my son. After being there for about 10 minutes, Dan came over and introduced himself and provided helpful information about the products I was looking at and told me to let him know if I needed help. I pondered my purchase for about 5 more minutes and then went to the register to make a purchase. There were at least 2 people working and neither of them acknowledged me at the register. After standing there for a few minutes just looking around, I made eye contact with Dan who was working on a bike a few feet away. I told him I was ready to buy and he said "sounds good" and continued to do what he was doing without any indication that he or someone else would help me spend my money. I stood there for another 5 minutes waiting and still no one said anything to me or came to ring me in. I walked out and no one seemed to notice.... There was one other experience there with one of Dan's employees that's not worth going into but I remember thinking, "this guy has absolutely no customer service training" at the time. I will definitely not go back to this store especially when there are so many other options available. My husband and I prefer to give our business to local, small shops like Salem Cycle but this guy just doesn't get customer service or the power of word of mouth/return customers. I have never written an online review of any kind before - I had to create an account just to write this. I am not a difficult to please customer with impossible standards. read more

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More info about Marblehead Cycle

25 Bessom St
Marblehead, MA 01945
Directions
(781) 631-1570
Call Now
Visit Website
https://www.marbleheadcycle.com

Payment methods

Does Marblehead Cycle take Bitcoin?

No, Marblehead Cycle does not take Bitcoin.

Does Marblehead Cycle take credit cards?

Yes, Marblehead Cycle takes credit cards.

Indoor Amenities

Does Marblehead Cycle allow dogs?

Yes, Marblehead Cycle allows dogs.

Outdoor Amenities

Does Marblehead Cycle have bike parking?

Yes, Marblehead Cycle has bike parking.

Does Marblehead Cycle have parking?

Yes, Marblehead Cycle has parking options. Street Parking

Other Amenities

Is Marblehead Cycle wheelchair accessible?

No, Marblehead Cycle is not wheelchair accessible.

From the Business

Specialties

Marblehead Cycle is your community's bicycle shop. We have been servicing Marblehead, Swampscott, Salem, and the surrounding communities since the 1940s. We sell and service bicycles and electric bicycles from top brands including Trek, Electra, Giant, Tern, and more. We have highly trained service technicians in Bosch, Yamaha, Leva, Shimano, and SRAM.

History

Established in 2000.

Dan Shuman, President of Salem Cycle, Inc got his start with bikes at 14. First working for a mobile service called the Bike Doctor. He then apprenticed at Marblehead Cycle starting in 1990. Dan purchased Salem Cycle on January 15th, 2000. Then on January 14th, 2020 Dan purchased Marblehead Cycle. After 22 years, the Salem location closed, but our Marblehead location isn't going anywhere.

Meet the Business Owner: Dan S.

I started working as a local bicycle mechanic when i was 13. We would drive to customers houses and fix the bikes on the spot. The following year I was left in charge and would ride my bike with tools to customers houses and fix their bikes. I then started work at a local shop and the rest is history. I bought Salem Cycle in 2000 and met my wife through the shop, she was a customer. When in high school I did some bike tours and right before I purchased Salem Cycle I went on one last expedition across Oregon, my last hurrah! I attended United Bicycle Institute and continue my education through online workshops and hands-on experience.

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Review Highlights - Marblehead Cycle

“Salem Cycle is a great local bike shop that has excellent all around knowledge for every type of bike enthusiast.”

Mentioned in 7 reviews

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Michael C.

14 years ago

I've bought several bicycles from Salem Cycle and have enjoyed the process and customer service every time! Most recently, I wanted a carbon fiber frame road bike at a specific price point and component level. I approached the staff about my intentions and price range. I was presented with several options. Dan made a point of measuring my dimensions on the gear-fitting apparatus and suggested a frame size based on my unique fit. We tested several bikes across multiple brands and I made a guided decision. I made a down-payment on a special-order bike. It arrived within a week! They called me in for a "fitting." They took the time to setup the bike to my preferences. They had me sit on the bike while they measured my reach to the stem and the pedals. They dialed-in the seat-post and stem angle while I was in the shop. This took several go-arounds. Their commitment to getting it right was obvious and I was afforded the opportunity to be picky by circling the block several times and coming back for minor tweaks. Salem Cycle has been fantastic in follow-up too! I got a 30 day tune-up that I didn't ask for until well after 30 days!! I've also asked for some special follow-up tuning that included switching to cyclocross tires for a unique Randondee. The shop was agreeable to me coming in and fitting cyclocross tires on my bike to see if they fit. Salem Cycle has been incredibly handy in picking up those "immediate need' items like tubes, lube, and water bottles. When I need something on-the-spot, Salem Cycle has been my go-to LBS shop. The prices are comparable to on-line for consumables and the staff is eager to make recommendations. Most recently, they were able to recommend an environmentally sound, aerosol de-greaser in-shop that was an incredible value! I've gone back twice to get the same product! I love this shop and have committed to making it my LBS for my needs. And I love that they sponsor local races! Check out the Salem Witch's Cup to see who the main sponsor is! ...and anyone who complains below about flat repair "several-days-later" knows nothing about cycling. Tires go flat for many reasons - none of which are necessarily attributable to whoever changed the tube... Try the same thing with your car tires... read more

Kurt M.

14 years ago

As an avid cyclist, I have patronized all of the local bike shops on the North Shore of MA. And I keep coming back to Salem Cycle as my go to shop. This year, I wanted to purchase a single speed cyclocross bike. After doing some online research, and looking around, it became evident that I would not be able to get what I wanted without building a bike from the ground up. I went to see Dan at Salem Cycle and we talked about what I wanted, how much I wanted to spend and what the purpose of the bike was going to be... some racing, some training. A few days of informative emails back and forth regarding component options and availability, and within a week I had a Redline Conquest Pro SSCX built to the exact specifications I wanted, right down to the cable housing and chain color. The entire experience was top notch, informed and educational. And the bike is awesome! read more

Mark B.

17 years ago

About 8 years ago, I asked a friend about purchasing a good road bike. I'm a mountain biker, so I really had no idea what to look for in a road bike. He said buy a good frame with Shimano 105 components and it will last you 10 years. And so Dan at Salem Cycle hooked me up with my first (and only) road bike. A Lemond Buenes Aries. Last week I brought it Back to Salem Cycle for it's first tune up. Besides a change of seat post and a few tires and inner tubes, I really had nothing done to the thing after 8 years of reasonable riding. When I picked it up and took it for a spin, I was immediately impressed with how well of a tune up it had gone through! It felt brand knew and felt as if it was good for another 8 years! I would recommend anyone taking their bike to Salem Cycle for a tune up. You won't be disappointed. read more

Don R.

13 years ago

I have nothing but good things to say about this place. I like supporting local businesses and Salem Cycle is the quintessential local business. I was looking for a new road bike and I shopped around some of the local Boston-area stores, but I had trouble with unhelpful and surly sales people. If there's one thing I can't stand, it's pedantic and condescending specialty store sales people. I got no hint of that here at Salem Cycle. Dan was very helpful and provided excellent service after we made our purchases. They are very straightforward and competitive on price -they will match or beat anyone else in the area. I was very pleased with my experience at SC and will continue to give them my business. read more

Kim H.

14 years ago

Had to put in a good word for the guys at Mhd Bike Shop after having an awesome repair experience. After hauling my bike to Burlington and other far-off destinations in search of a good mechanic AND good service, I got both with Chris and John. They called me when they had a time slot to work on my bike so I could keep riding until they had an opening for me. Once they had the bike, they had me on speed dial and told me what was wrong, what they recommended and why to fix the issue. They have years of experience with bikes both working on them, fitting them and riding them. The cost was fair and the service and results top notch. Thanks, guys! Also check out their regular rides posted on Facebook. read more

S G.

14 years ago

Marblehead Cycle is a well balanced bike shop targeting the majority of what the general cyclist needs. While it can go high end (I'm fairly certain local pro riders have serviced their bikes here), you do not feel like you're out of your league or looked down upon, like some other shops I've been in. It covers everything from entry level (my kids get their bikes here) to enthusiast and even has a fairly new selection of skateboards; so the clientele is mixed. I'd definitely consider this a your local bike shop if you lived in the Marblehead and or Salem/Swampscott vacinity. Plus, you gotta love the classic Schwinn sign on the building, for the elder statesmen out there. read more

Zach N.

12 years ago

I just bought a bike from Marblehead Cycle, a new trek. I am an avid cyclist. I only have one car and use my bike to get almost everywhere on the North Shore. Both Chris (the owner) and Larry were very helpful as I called them several times throughout the week and stopped by the shop to test drive various models. They were also very helpful and quick in fixing my old bike. They were easy to talk to and very knowledgeable--and very accommodating. I was also thrilled to buy locally. I would recommend stopping by to get to know the staff. I bought my wife's bike there a few years ago and I look forward to buying my kids' bikes there soon. Highly recommended. read more

Robb T.

10 years ago

I am so glad that I found this shop ! I live in Boston and I cycle all over New England, from Bar Harbor, Maine to many points on the North Shore, and have found that Marblehead Cycle has become my go-to shop. I find the customer service to be impeccable, and Chris and the guys are not only knowledgable, but I feel that they really listen. This is why I trust their recommendations, and have never been dissapointed with any of my purchases. Chris is great; I can tell he really takes great pride in his business by his hands-on approach with his clients. I know that I will be a steady client for years to come. read more

Silver O.

10 years ago

My best friend and I were on a long ride today while it was raining and she got a flat tire. We called the shop a few minutes before they were closing and asked if they could let us in past closing time for help. They were so great to us and let us in even though it was way passed their closing time. Dan and his team were so kind and helpful to us, they fixed my friends flat, gave us cookies, didn't charge for labor and refilled our water. We really loved them and hope to visit them again soon. Please go see them, they are truly wonderful people and a great bike shop! Thank you Dan + team!! Silvi + Moni read more

Dave R.

10 years ago

Very pleased with the responsiveness, expertise and excellent service from Salem Cycles! Needed a hard to locate tool to install my new Bottom Bracket on my mountain bike and many of my local shops had no idea of what I needed. A search of the Park Tools website showed that Salem Cycles was the only place in a couple hundred miles with it in stock. A quick call or Dan to confirm, an easy web order and the tool arrived the next day with very reasonable shipping. Completely impressed with Salem Cycles and looking forward to visiting the shop and meeting Dan next time I'm in the area. read more

Todd C.

17 years ago

Aside from all of the formal reviews you will read regarding Salem Cycle's products and service, you will rarely find a bike shop that will get to know you, know your needs and assist you in every way possible....before, during and after a purchase. I have bought 5 bikes from Salem Cycle and am now buying my 6th. I would go nowhere else to find the service and the products that I need. Get to know Dan and his crew and they will help you, not only with your purchases, but with maintenance and future needs. I don't go anywhere else for my cycling needs! TC read more

Edie L.

14 years ago

My favorite store in Marblehead!!! Having a bike shop in town that bends over backwards to make sure you have your bike when you need it ROCKS!!! When it came time to buy a new bike after 15+ years, i was blown away at how well Chris understood my riding style and fit me up with the bicycle of my dreams. Their clothing selection, energy food/drink supply and accessories (best lights ever) are well thought out. Thank you Chris and John for everything, including your patience!!! Edie M L read more

Harry P.

6 years ago

Pathetic service, young dumb store managers. If you want to get ripped off. Visit Salem cycle store. They are aware about the lack of bike stores in Salem and hence using monopoly by charging customers more and being arrogant to customers need. They will take full advantage of the situation and will cough out as much money as possible. read more

Mike M.

13 years ago

Just bought a trek hybrid bike for my wife's birthday. This is my second bike purchase from this shop. Service has always been great. John helped my wife pick out the various accessories that she wanted. I would recommend this place to anyone who wants a friendly shopping experience with a knowledgeable staff. read more

Renee O.

5 years ago

Dan and team at Salem Cycle provide great personal service and know their products and customers well. I can't say enough good things about this place! As an added bonus, they are one of the few area retailers who carry Montague folding bikes which was what took me to their shop initially. read more

Brian H.

12 years ago

I got an excellent deal on a superb mountain bike. Dan has been most helpful with the sale, maintenance coaching, and after hours help. I highly recommend Dan and the rest do the friendly crew at Salem Cycle. Great customer experience read more

F K.

8 years ago

Nice folks, came there not long before closing with several broken spokes, they fixed me up with a very reasonable price ( I ended up just replacing the wheel since I'd trashed my old one). read more

Stephen V.

4 years ago

excellent customer service. the staff is knowledgeable and accommodating. My wife and I buy our bikes and accessories from Marblehead Cycle. it pays to shop local. read more