Yes, I am a general contractor B & J Home Remodeling, I used Juan and his company to do at least 10 bathrooms for me over the years and he was always reliable and did great work. Up until the last time I went to use him and he kept postponing me and flaking on me and didn't show up and I thought he was going to rip me off, so I checked his status with the license board and he had all kinds of violations against him pending, so then I got worried he was going to steal my money because he requires half the money upfront of a $2000 job. Let's say you have to give him $1000 and when I read on the contractors board about him I was sure he was going to rip me off, but he ended up coming through and doing my job for me, but I would never use him again. read more

The owner Juan unprofessional made my shower pan out of square I have one bathroom I needed it I said make me another one he says no I'll tear this one out and we're done is that how you do business I would recommend this guy for anything this is back in 2014 I know it's been a long time but I didn't want any repercussions because my friend was a contractor and he worked with them or used to PS since I'm a carpenter I had to make that shower stall crooked or wait another three months to get a shower pan from somebody else so I'm stuck using him read more

Do Not Hire. Their license is suspended and the stole my $900 deposit. They cannot renew their license until it's resolved. Juan told me he would be ready on Friday to install, then Monday, then Wednesday, then Thursday, then never called me back. He's a crook!! read more

Marble Shop - Proof of expired license - Flooring Near Me - Pittsburg, California

if you're looking for a reasonable and fast solution to updating your bathroom...call The Marble Shop! Great service, professional and friendly staff.. couldn't be happier with the end results read more

Marble Shop - Shower with tub - Flooring Near Me - Pittsburg, California

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Bad business.never answers phone,never calls back,cancels the job the same day and tells u he (juan) wont do it.bad customer service,shitty people.DONT DO BUSINESS WITH THEM read more

Efficient, hardworking, good company. The Marble Shop is easy to work with. We're using them on another project. We know a GC who has been using them for years now. read more

I was disappointed with the follow up from the office on scheduling the installation and to find out weeks later the sink I ordered I wasn't able to get, the installation crew did a wonderful job. They had me come and look at what they brought they left everything very neat and clean when they left. I would use them again! Thank you read more

Poor installation, terrible customer service. Intalled the shower walls incorrectly. Put a 50% on my credit card, then they charged my credit card for the balance before they did the installation! Had to have someone else fix the wall. Juan, the owner refused to credit me back for the cost of fixing the wall. I disputed the charges, he threatened to send it to collections. This place is a nightmare. read more

Do not do business with Juan. He is the most unprofessional businessman I have ever encountered. Jr C who wrote this glowing review must be a friend of his, not a customer. My contractor got a bid from Juan for 2 bathrooms. When we wanted to look at color samples, Juan was not in his shop though we had made an appointment. Then he promised three times to show us samples, and he never did. He showed up to measure everything, was in a hurry, did an incompetent and incomplete job. So my contractor arranged another appointment with him, Juan never showed up, never even called us or the contractor back. 2 weeks after we had given up on Juan, we received a call from his installer, asking where we lived. This business cannot last. read more

On-time, neat installation, low price. Couldn't be happier. I have used The Marble Shop three times in the last 15 years and have never had any problems. read more

I have used The Marble Shop for over 2 years as a sub-contractor. I have had little to no issues. Juan always steps up and will take care of any situation. Not sure what is up with the negative feedback. Juan has installed over 30 jobs for me and I have not had any cracking issues or anything like that. He has always provided me with a great product with great installation. read more

I was doing my master bathroom remodel and wanted to do the shower in marble. Referred to the Marble Shop in Pittsburg. Went in a couple times to the small showroom to see some samples and get an approximate cost estimate. Once we were done with the demo part and ready for them to come out to measure they came out within a couple days which was great. They set up a date to come back for the install a week later. Everything went as planned they just finished up the marble shower install yesterday and it looks great. The installer did an excellent job. Thanks so much Marble Shop. read more

I have used The Marble Shop on multiple jobs, business to business. Juan is always professional and his installs turn out great. I have never had a call back from his work. Thank you Marble Shop for the services you provide. read more

Never, never, never use this company. I had a shower pan installed by Juan of the Marble shop. While they were installing, I ask if they put anything, such as mortar, on the subfloor before they put down the shower pan. They told me no. The shower pan's weight would be enough to hold it in place. After they left, I noticed the pan was uneven and wobbled. They came back out and install shims. SHIMS? I weight over 200 lbs. Is shims going to be enough? They assured me that the shims would be fine. After everything was complete, shower surround, tile floors, $3000 frame-less shower doors, I used the shower. After the pan heats up from the warm water, it started to wobble again. The product they use does change when it heats up. I was so upset. Everything was done. I should mention that I did most of the work in the bathroom. I do not like hiring contractors. I consider myself very handy. Since I have never installed a shower pan, I hired Juan. Instead of calling Juan back, I thought I would inject some low compression foam under the pan from only side I could get to with minimal damage, which was a common wall shared by the toilet. So I opened a small hole in the drywall close to the floor and injected the foam under the pan. The next day I did a test. The wobble was much less, but still there. Very angry at this point, I called Juan. I told him what I did, and asked him to come out to see(hear) the problem for himself. He told me that the pan should not move. After some back and forth, the bottom line? He said he is no longer responsible since I used foam. Really, REALLY? I tried to fix his screw-up myself. He should have placed mortar down before the install. If he did this, everything would have been fine. But since I used foam, he is no longer responsible. Never, Never, NEVER again. This is why I try to do things myself. Most contractors are horrible. They get in, get out, done. If you have a problem? Tough. Well I guess I will tear out some drywall from the garage below, and fix Juan's screw up myself. Never hire this guy. If you have a problem with him? Good luck to you. -Frank in Oakley read more

We choose to shop at The Marble Shop, a small local business in Pittsburg to replace two bathroom vanities in our home. When Juan came to our home to do the measurements he gave us a large sample with a neutral color, with light marbling. When the counter was installed the marbling was very heavy and very dark. We asked Juan to come look at the finished product, that the marbling was too heavy and wasn't what we ordered. When he came to our home he said each piece is different, no two pieces are alike. We said we understood that, however what was installed didn't even compare to the sample he gave us. We asked for him to work with us to replace the counters and he said no he has a business and he didn't care if we didn't liked it. We were was disappointed in his, business ethics, customer service and unprofessionalism. read more

: About 2 years ago, I purchased a beautiful counter top and sink for $826 from the MARBLE SHOP. Earlier this year the sink started cracking. I contacted the owner and he eventually came to my house and said that the warranty had expired and all he could do was re-do the sink at a cost of $250. Please ...let your friends and family know about my situation. I would hate to see anyone else lose out read more

I contracted with the Marble Shop for a pan and shower surround. Overall I was pleased with the product and the process even though one may have their doubts as the owner is a bit loose during the scheduling and measuring process. I think the key here was the price, the outstanding installation personnel and an attractive solid product. I would recommend them without hesitation. read more

Just had a vanity top and shower pan installed. They look beautiful, very happy with their work.

Non responsive?? I want to replace my bathroom vanity top that I purchased from the Marble Shop in about 2002 (odd size at 40 3/4"). After sixteen years this year some spiderish cracks are developing from the drain hole. I went by the shop on Friday10/28/16 and all looks abandoned. The phone still has outgoing messaging too. I even emailed. No answers. Rich P seems to be the most recent experience but mentioned no date. Seems like the business must have sold or was handed off. Unfortunate as the reputation was very good. Thank goodness for the advent of YouTube and info for how to repair acrylic and even paint it. But I'd rather not do it myself. Dear Marble Shop please call my number I left on your email. read more

My plumber recommended these folks. We went in on a Saturday and were helped by a very nice lady. They came by measured and gave as a very reasonable quote. They waited over two months for our fixtures to come in and then were very nice about doing the tub surround and the vanity top in two trips. The installation was great and the finished product looks as good as we imagined. It's true that they can be difficult to contact sometimes but on the other hand you don't pay a portion of the cost for full time office staff or a PBX system in the product price. read more

The owner Juan is the most unprofessional person I have ever meet in my life. He gave me a written proposal to do two bathrooms in my house. He started the small bathroom (shower pan and walls), but would never start the Master bathroom. We needed him to install a custom shower pan for that bathroom so we could install the sheetrock. We called his cell phone everyday, and left messages at his shop. The shop finally called back and scheduled a date to send a worker to our house, but no one would show up. This went on for more than two weeks. Juan finally called back and said "I do not want to do the master bathroom". I asked why, and his response was, "If I don't feel like it I don't have to do it". What kind of logic is that? We have a signed proposal. If he made a mistake in the price, then sit down with us to find a solution. No, instead, Juan sent us a letter stating that he has decided not to finish the order for the master bathroom. This left us in a very difficult situation. We had to contact other shops, get quotes and start all over again, delaying our project. We finally learned about "Ordaz Cultured Marble" and we are using them to do the master bathroom, and their marble is beautiful. Unfortunately, it is going to cost us considerably more then what Juan quoted us. If he made a mistake in his price, he should at least be a man and either honor his price, or explain the situation and try to come to a fair resolution, not just crawl under a rock and say that he does not feel like doing the job. I have never dealt with anyone as unprofessional as Juan in my entire life. If you use this company, be prepared for Juan to go back on his word without any explanation. I am still in shock at what he said, "I just don't feel like doing the job". Wow, he should not be in business, and I will never recommend him to anyone I know. Please do not use him. read more

I've went online to search for cultured marble for my tub surround. Found a great deal for $ 670 INSTALLED as their internet special. The other's around $ 1000-1200 installed. Walked into their store and ask for a quote. Lady behind the counter said $ 1150. What the heck happened to the internet special I asked. She said she doesn't know anything about it and that she would call me back. Two days later a call finally came around and told me that since I need a "notch" cut to clear around my window, I do not "qualify" for their special and I would have to pay an additional $ 400 extra because it takes them another 2 minutes to measure and cut a small 2 inch "U" shape section to clear my window trim. Talk about "in home robbery".....not in my house you don't !!! I asked "what is the definition of installation?"...since you guys would still have to cut and trim it to fit my wall. The reply was "sorry". No, I'm sorry....because you are getting 1 star from me. I'm going elsewhere to have my bath makeover and I would not recommend the Marble Shop to any one. read more

We went down to the shop and were a little worried. Not in the greatest of area's. The door was locked and we called the # of the shop and no answer. We were debating leaving, then the door opened and Juan was there. He showed us the samples and asked us what we wanted. Very easy! Gave us some samples and off we went. We talked with 2 other marble places (martinez and newark) While very helpfull they were farther away. The marble shops prices we equal and they threw in some extra's. So we are ready to start our bathroom and I started and the internet looking at some reviews and started getting worried again. So after a lot of talking and thinking we decided to go with The Marble Shop. We went to the shop and talked with Juan and made sure we knew what we needed to have ready for them. Juan came out on the day he said he would. (on time) looked at what we had, took his measurments and we gave him a 50% deposit. He told us when they would be here and left. The day they were to install the marble the guys showed up ON TIME !!!! They both were very nice and looked like they knew what they were doing. They talked with us on the final details (seat height, soap dish height etc) Finished and thanked us and left. A few hours later we recieved a call and were asked if we were happy with the install and if they could charge the final bill. We could not be happier with The Marble Shop ! I install tile and I am a handy type of guy. I watched them cut the marble and I inspected the seams where the walls came together before the silicone and I have to say they did a great job. Lets all think about this, as the customer I (or my contractor) have the plumbing ready and the walls ready. All the marble shop does is glue some panels on the wall and silicone the seams. It's not rocket science. Overall I could not be more satisfied with them. Great Price ! Showed up on time ! Looks Great ! WOULD RECOMMEND !!!! read more