Top tier customer service and work! Nothing is worse than getting into a car accident and having to deal with the aftermath of your vehicle being repaired but let me tell you this place made the whole situation pleasant! The gentleman that evaluated my car explained everything he saw in a way I could understand. The sweetest receptionist went over every detail I needed to know. Even things or situations I wouldn't have thought of. They kept me up to date almost daily on my vehicles repairs and timeline! No question went unanswered and I was honestly educated on what takes place during a collision repair. They finished my car before the estimated time! And detailed my car inside and out! My repairs are Lifetime guaranteed! And I am so happy with the work performed. A less unfortunate event turned into a grateful experience and outcome! Thank you everyone at Mapleview Collision. Really appreciate you guys! read more

Thank you SO much to the amazing team here! hooked me up with an amazing price and replaced my bumper beautifully and only took about two days of my car in the shop. Thank you thank you thank you!! read more

Oscar, Joe and team have been great each time I have taken my car to them (three times now). Since the first interaction with Oscar, I felt we made a good choice in having Mapleview repair my car. We were coming out of the pandemic and parts were taking a while to arrive but Oscar was constantly communicating with me about any delays and other updates. Each time my car has been at Mapleview, they have kept their word on the estimated timeframe, and have returned my car a day earlier than expected. The work is exceptional, the communication is great! They wash my car inside and out which I appreciate. Everyone at Mapleview works hard and does a great job. I get that every one has different experiences, mine have been great when dealing with Mapleview and I would recommend this place to anyone who asks. read more

Great service and friendly people! I am grateful my insurance had me have my car repaired here. I definitely recommend.

Horrible service and nothing but a bunch of liars. Gave me car back shaking bad with so many problems. Front left fender popped up and almost fell off. Door is loose and making noises. Windshield washer spray didn't work. Dome light is staying on even when the car is off. There was a 2 inch hole on the side of the tire with metal coming out. None of the moldings fit and had to be replaced. Brakes don't work well. Lied to me about the rental car and how long I can have it. On tape I have him saying if I bring it to the dealer or a non Geico shop I only get 30 days rental car. I said it's 30 days no matter what. He said this repair could take a while and I would probably run out if I went somewhere else. Still ran out. All these problems and more I've come back 4 times now and still not fixed. Rental car ran out even though he said I would have it until the repair is done. Told him about last time it was only 30 days and I had to come back and it ran out. Liars!!!! Told me he will fix some stuff but the rest I have to go somewhere else to get stuff fixed and pay out of my pocket. Also pay for a rental car out of pocket. Run away from this place. Lied to Geico about me saying the car was shaking when I slammed on my brakes. Have text proving that. Car also goes to the left when I brake hard. All with a smile on his face here is your car back good luck. I don't know how you sleep at night. read more

So my car was driven into at a party and I couldn't find a place to take it to. I met a friend that recommended Mapleview Collision I think mostly because he worked there. Anyways so I take my car in and Oscar the person in charge took the best care of me. He was honest and told me everything that needed to be done upfront. He was in constant communication keeping me posted. My car would have been done sooner but there were issues with the insurance which wasn't his fault he worked with them and was able to clear everything up. My car now looks like new. It's absolutely beautiful. I hope I don't need to see Oscar again even though he's a lovely gentleman but if I did I know exactly where to go. read more

I rarely write reviews whether good or bad unless I receive exceptional service, and this is one of those occasions. On July 31, 2022, the catalytic converter from my wife's Honda Element was stolen. As you can imagine, the thieves did a lot of damage to the muffler and various sensors to the exhaust system. My insurance carrier provided me a list of repair shops I could choose from. After reviewing the list and completing a check on these repair shops, I decided to go with Mapleview Collision in Lakeside. I am so happy I did!! I met Oscar at Mapleview Collision and we discussed all the work that needed to be completed. Oscar made the process simple and painless. He knew what needed to be done to repair my vehicle and immediately got to work ordering the parts. Throughout this entire process Oscar kept me informed and returned my phone calls in a timely manner. During our conversations, I could tell that Oscar took a vested interest in repairing my car without cutting corners and making sure that the exhaust system was up to code to California standards. I want to share one more thing about Oscar & Mapleview Collision, on the day my wife and I picked-up her car I inspected the under carriage of the vehicle and it looked great and sounded great too. Additionally, to our surprise, Mapleview Collision detailed our 16 year old Honda Element. Our vehicle looked fantastic, no exaggeration. Without any hesitation, I highly recommend this place to friends and family. Mapleview Collision turned a bad situation into a great experience for my family!!!! read more

Mapleview Collision - Repaired vehicle - Body Shops Near Me - Lakeside, California

Gil was amazing. Made the whole process from start to finish a breeze. He was very communicative and updated me through the process. My car was even done earlier than expected! Will definitely recommend Gil and Mapleview collision in the future! read more

Their customer service was responsive and informative. My car was ready earlier than expected. They have worked with my schedule and were very understanding. I would recommend them to anyone. read more

My insurance and Mapleview Collision made a stressful situation an easy fix. So happy with the results, the communication and most importantly my car! She looks good as new! So appreciative of the outcome. Thank you to everyone! read more

Mapleview Collision - Body Shops Near Me - Lakeside, California

I recently took my car here after someone rear ended me. I had GEICO insurance and this was one of the closest locations to me and after some research, I saw that they had the best reviews so I chose them. Overall, I am totally pleased with me process. My car took a week in a half to be repaired completely. They put me in a rental in the meantime. MC called and kept me updated on things so that was appreciated. I also wanted to give a special shout out to Gill who works there. I kindly had to ask him to remove my car seat from my car to put into the rental and even though he didn't have experience working with removing/inserting car seats, he still did me the favor! He took it out and put it into the rental for me and then did the exact same when I came to pick up the car. He took the car seat out of the rental and put it back into my car since I had my hands full with my toddler. He is awesome and so helpful!!! The job they did on my car also looked good. No complaints. Overall, I would trust them with your vehicle! read more

i I don't think I have ever left a review on yelp before but I feel my experience warrants one I hit a deer on June 22 2023 I have Geico insurance they suggested Mapleview collision of lakeside Ca so that is where I took my 2024 Chevy Equinox to be fixed after 30 days of being there my insurance lets me know that i will be running out of time for my rental the part is back ordered so I was given 2 choices pay for the rental on my own which my part just came in about two weeks ago or they would put the broken part back on but mapleview collision said your insurance will only pay to have the bumper taken off once so you will have to pay for it to be taken off I asked how much 162.00 it will take two to three hours so I go back today to have it fixed it took 30 minutes however they hand me a bill that says 60dollars an hour for labor and it says 2.7 hours so I owe 162 dollars I say but it only took you 30 minutes he says (Gil) well the data base says that's how much we can charge you so I say that's not right you didn't do 2.7 hours of work I brought my car in at 10:10 am and it was done at 10:45 am I'm pretty sure that's not 2.7 hours well that's what it is they would not lower it they just kept say well that's what the data base says we can charge to me this is fraudulent if I go to work and I work for 30 minutes I don't get to bill my boss for 2.7 hours this is why insurance is so high now remember they were already paid once for taking the bumper off however you look at this it's dishonest I would suggest if you want to pay for you are actually getting don't go to Mapleview collision who knows how many others have been fraudulently charged good luck so much for using a insurance recommend local company next time (I hope there is never a next time) I will take it to the dealer read more

I took my car there to have the front bumper repaired on my insurance claim and everything went seamless very professional very friendly from the minute I called Perla, the receptionist, was very helpful and then I met Oscar and everything was done right on time and I have no problems. That work is beautiful. My car looks beautiful and the work was superb. Thank you Mapleview Cillusion and all the wonderful crew that I didn't meet that did the work for an awesome job on my car. I will recommend this business to anybody and I will definitely come back if I have any more issues with my vehicle. read more

I happened to just be assigned to come here from my insurance company so I didn't know what to expect. The customer service here is stellar. From the moment I arrived until the vehicle was repaired and ready for pick up, I experienced excellent communication from Derek? and Oscar the entire time. From updating me on the claim to coordinating w/ the rental car company to them even calling me on a Saturday since they happened to be there and offered me to come get it until waiting until the following Monday. Seriously the nicest and most competent people! They even helped answer some other questions I had and helped me with something unrelated to the accident. Vehicle is all nice and clean and shiny and ready to go! They absolutely take the extra steps to ensure customer retention. read more

Had a hit and run to my door in a parking lot. So I had to pay out of pocket to get it fixed this was the only place that would paint the door only which I got from a junk yard. I saved a ton of money, they matched the color great. They did a wonderful job, great job, great price , great people , great service. Highly recommended. Thank you read more

I turned my truck into Mapleview Collision on 2/22/2023 as it was listed as a Geico Service Center and I have Geico. It was very close to my house, and I was happy to also support my hometown of Lakeside, so we decided to take the truck there. My truck is a leased truck, and had rear passenger side panel damage due to a vehicle backing into my truck. Upon dropping off the truck, I felt good. Then close to a month later the truck was still in the shop. I was contacted by Geico's representative stating my rental car insurance benefit was going to expire, so I called Mapleview to inquire of the time when my truck would be ready. They indicated at least another month, due to supply chain back-ups. I had a trip coming up end of April, and inquired if I could drive the dented truck around until the part arrived, as my rental benefit was expiring. They happily allowed me to. However, this is where it got a little odd. After agreeing, they called me back almost a day later and said the truck isn't starting. I figured it was the battery as it had been sitting for some time, but it was the end of the business day and they informed me that they would have someone out the next day to get it up and running. The next day brought heavy rain, which meant worker delay getting to the shop due to the rain, thus it was not addressed on that day. The following day, they said they need to get a specialty electrical team to look at it, as it's still not starting. The day after that, I was told that there was a leak above the cab brake light, which has shorted out the RFHUB. The owner had already looked into my warranty, and stated that if I called RAM, despite the warranty being expired by a couple of days, they may honor it and replace the damage from the leak. After all of this, The GM and the Owner graciously for my wife and I to come up and look at this leak and assess the damage. Upon arrival, I was shocked to see that windows were down, covered with plastic that was not secured, and blowing in the wind, and the hood was open. I was quickly taken to the rear driver side door, where the leaky break light was being pointed out as an issue. There was no visible issue. Upon further investigation by my wife and I, we noticed that front seats, rear seats, front driver side/passenger side and rear driver side, passenger carpet/upholstery was completely soaked. When pushing down on the carpet, the water would squish over your fingers. The vehicle had the amount of water in it, one would expect, given all the rain we had during that time, almost like all the windows were down during all those torrential rains. I looked at both the GM, and Owner on separate occasions and said you have to be kidding me to believe that a "leaky" cab brake light caused all this water damage. After meeting with the owner the second time, he agreed that there was a mistake made by his team and we can turn this into his insurance to cover the loss - which was total floor upholstery removal, treated for mold (the truck smelled like an old gym uniform), and brand new upholstery installed coupled with an electrical diagnostics report indicating that the RFHUB was indeed ruined and needed replaced. Once the Truck was repaired, I did return it to mapleview to have the rest of the work done - which it was, in about a week despite the parts already being there, and having to wait on a tire to arrive... My overall thoughts are; yes, things happen that are unintended. Staff due flake and do not show up when it rains. There are supply chain issues that cause delays. However, please do not try to force your error on me. Be honest. Do not call me and say you think that you know what the issue is, when you knew full-well, that your team had left the windows down in our heaviest rainy season in the last 20+ years. I would have not lost respect if you would have called me initially, indicating that your team made a mistake, while also indicating what you're going to do to fix it - which, was not just shampoo the inside. Long story short, as a result from my decision to turn into Mapleview, I've lost hours of time dedicated to finding a rental or waiting on a rental due to rental backlog, I've had to drive to this repair station more than I can count, I've had to travel/communicate with another dealership to have my issue caused by this shop taking care, my professional work time has been impacted more so than it should've been as a result of the mistakes, and I've ultimately lost trust in this local business. I'm a trusting person by nature - which may be a flaw, but now that I've had to deal with this, I will not be trusting this location in the future, and after reading similar reviews, I would caution you as well read more

Quick turn-around, very reasonable price and the paint job was great! The owner was very congenial and kept me posted as it was a complicated job (the entire top and windshield had to be removed before they could even start painting). I highly recommend. read more

They were great! Kept me updated through the whole process of repairing my truck. My truck looks great and was done early!

Is definitely lower than a one star.The worst. Terrible customer service. Terrible communication. My SUV has been at the body shop since January 25th . Still not ready. I been chasing them every single day since due date, March 6. I have visited the body shop. 2 times for a potential pick up, but SUV has a lot of super imperfection, sloppy work. Mapleview was highly recommended by my insurance Wawanesa. Biggest mistake. Theirs more to this experience/ nightmare. read more

I had an accident with my 2017 Ford Explorer and Geico sent me to MapleView Collision. I dealt with the manager Oscar from day 1 until I got my fix car. Oscar was very open and honest about every detail of the repair estimate. The jobs was completed on time and I could not be any happier. Oscar went out of his way to make sure his I was satisfied. I highly recommend this shop. You will be in safe hands. read more

We were so happy with the service we received at Mapleview Collision. We were rear ended. It was all covered by GEICO. We were updated everyday on the process. Our truck was ready a day early before estimated. The lady at the front desk was so helpful and informative. We never met anyone else. She did a excellent job at multitasking! We highly recommend this business! read more

Oscar was great and made everything exceptionally easy! Highly recommend if you need work done on your vehicle. Quick turnaround, great communication and friendly staff! read more

I had got into a car accident and my insurance told me to come to this place and I'm glad I did! Best decision I could've made. Oscar was amazing from start to finish and updated me great along the way. This will be my place I take my car to now for everything read more

Vehicle was sent here on April 22, 2022 after a collision for repair because this is the shop contracted with our insurance (Geico). They told us they'd have it done on May 16th. It's now June 2nd and we still don't have our vehicle. It's not because of a supply chain/parts shortage issue either. They're just not getting it done and the communication has been horrible. *GMC Yukon read more

Great workmanship and very friendly staff. I can't say how good they are. Highly recommended.

The manager Oscar and the team at Mapleview Collision is awesome. I found Oscar to truly be a man of his word. Mapleview and Geico work hand in hand to give customer friendly service. After Geico gave me a list of Geico Express places, I called each place and asked for the manager. Out of three places closest to me, Oscar at Mapleview Collision was the only manager who took my call and willingly explained the process in detail. I took my car in at the appointed time and Geico had a car waiting. It was a very smooth transition. Oscar was proactive, he called if a question, answered or returned my calls in a timely manner. My car was completed within the time frame estimated. Being a senior woman, I worried just having to go through the process, but Oscar and team made it as pleasant as possible. Not only was the work done in the time estimated, but my car was washed and waxed and beautiful! I highly recommend MAPLEVIEW COLLISION in Lakeside, CA. read more

Oscar and his team are great. This was totally headache free and Oscar was totally patient, even after I called him 30 times, he answered every call and was awesome every time. My dad had his truck hit 2 weeks before mine, he's been dealing with Service King, who won't return his calls, who is giving him attitude when he finally gets through. Guess what, my truck is done and his is still sitting smashed in his drive. Im sending my dad to Mapleview, and I will forever give them my business and referrals. read more

Oscar and staff thank you so much for taking care of us and our car. We have never had to deal with accident and insurance claims and Oscar explained it and made us feel a lot better about it! It was quick and easy and our car looks better than ever! Once again thank you so much we will defiantly come back in the future for any body work and recommend to all friends and family to come here as well! read more

Mapleview Collision - To this!!! Amazing! - Body Shops Near Me - Lakeside, California

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I don't know if I can do an adequate job putting into words how awesome this place is. My husband called Mapleview on a Monday morning as we had gotten into a car accident the previous day. Oscar knew right away who we were (as we had made a claim online) and helped us immediately. He was such a pleasant and informative person that I knew my car was in great hands. He treated our car as his own, giving us almost daily updates. I don't think I could have had a better experience. Oscar and Mapleview Collision go above and beyond. Thank you! My car looks brand new! read more

Oscar, Becky, and Paul were great throughout the whole repair process. They have great communication, provide constant updates and details the full overview of the work that was done. My car was severely rear ended to the point that the trunk would not close and even during these uncertain times, they were still able to finish my car very close to the anticipated date and the car looks brand new. I could not be happier with the work that the technicians did and the customer service that Mapleview offered. read more

Staff is super friendly and provides quick service. They do a great job taking care of your car, and at a reasonable price. I'd definitely recommend this place if you've had an accident-or just need body work done. read more

Mapleview Collision - Body Shops Near Me - Lakeside, California

This place exceeded all expectations from start to finish. They were very good about keeping me informed throughout the entire process and went above and beyond to assure customer satisfaction. Best part... not only was my vehicle repaired, it was also returned to me cleaner than I left it :) they detailed both inside and out before returning it back to me! read more

This garage is great! Everyone was so nice, honest and professional. They kept me updated the whole time, and my car was ready sooner than I anticipated. I highly recommend Mapleview. read more

It ain't fun....being involved in any kind of accident. The emotional roller-coaster ride is a challenge. Dealing with insurance companies, determining alternative transportation, selecting the best repair shop, etc. Mapleview Collision took much of the worry and angst out of the equation. Oscar and his crew were very professional, regardless of what was thrown in their direction (justified or not). Even keeled, positive, and enthusiastic, Oscar and his team repaired our RAV4 as quickly and efficiently as possible. In addition, the cleaning and detailing was above and beyond expectations. Thanks to you, Mapleview Collision, we are confident that our daughter is driving a vehicle that is safe and sound. :-) read more

Oscar is by far ABOVE and beyond. As soon as you drop your car off he basically does EVERYTHING for you, arranging the rental car, pick ups, drop offs etc. He keeps you up to date every single step of the way during repairs and if you have any questions he is very thorough and explains everything in detail. If he notices anything amiss that may not be accident related he even lets you know that. Being in the situation can be very very stressful, but for me, once I dropped the car off I did not stress AT ALL because Oscar handled everything. I would recommend Mapleview collision hands down, I don't think any other shop would take care of you and your car like Oscar and his team! If I could give 20 stars I would! read more

I will only use Mapleview Collision for my auto body repair needs. Oscar is great to work with and his crew is meticulous.

I had to fix the left back side of my white Kia Optima and this place did a great job. If I ever need to get any collision repairs again I will be going here. Oscar was a great help. read more

Oscar and his team exceeded any and all of my expectations! I got in a really bad accident, and it will take me quite a while to get over it, but my car was taken care of right away. Oscar keeps you updated on the progress along the way, and they really went above and beyond making sure everything was perfect and got it done as quickly as possible. I am beyond impressed!! Will recommend to anyone that needs work on their car :) read more

Update: this is my 2nd time coming to Mapleview Collision. This time someone rear ended my brand new Dodge Charger. We went through Geico insurance and Mapleview pretty much took care of everything for me. He kept me informed as often as possible and made sure the insurance paid for everything that he said needed to be replaced. He even purchased brand new factory made parts even though the insurance approved after market parts. I also requested that he stored the vehicle in his garage over night so that it was locked up and he was more than willing to do that. I would highly suggest going here for any body work your vehicle may need. read more

I was referred to Mapleview Collision through my insurance after I was rear ended on the freeway. Oscar was immediately hospitable and did everything he could do to help me and make the process to getting my car fixed as easy as possible, even when my Insurance had been making things difficult, Oscar held on and kept in contact with me for weeks, got my rental car Info taken care of, and my car turned out wonderful after it was finished. Thank you Mapleview collision! read more

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