BE AWARE ON THE WARRANT PROCESS , I had a bad mattress I have a month trying to reach someone to…read morehelp me and submit my claim defective mattress and they are just avoiding all this sending me text message that I have to do everything by my own , Andrew , Ava they are apparently professionals but they have that form -being very diplomatic about telling someone to go f.... themselves --specifically Serramonte Store Unprofessionally, It seems like the store itself makes the warranty process a hassle just so you'll get fed up and drop the claim; even though I bought two bed bases and two mattresses, they don't fully respect the customer. TERRIBLE SERVICE--they treat you wonderfully when they're trying to make the sale, but once you're in, you're on your own. When literally is almost 10 grand the sale. SUCKS

BE AWARE OF RETURNS!…read more My return experience is dissatisfied as it wasn't clarified to me in store that the bases are non-returnable where I'm now stuck with one. The manager had recommended I put it on Facebook marketplace or offer-up as if that could be easy for me to do when I have a disability. Do you think I can meet with someone and lug around a base in my wheelchair? So now I'm stuck with a base that's barely used that I won't be using that I'll need to pay for. There should be more clarification and signs in the store that say ALL SALES FINALON BASES. The way you find out is when you want to return it.

We had an outstanding experience at Bassett, thanks to our salesman, Rick Weingart. From the moment…read morewe walked through the door, Rick gave us his full attention and stayed with us throughout the entire shopping experience. He was knowledgeable, patient, and genuinely interested in helping us find the perfect furniture for our home. Rick took the time to understand our needs and helped us select an additional piece to complete our room. He also made sure we received every discount available, which we really appreciated. The Bassett furniture exceeded our expectations. It is exceptionally well-built, incredibly comfortable, and aesthetically beautiful. If you're shopping for furniture, I highly recommend Bassett--and be sure to ask for Rick Weingart. His outstanding customer service, expertise, and attention to detail made what could have been an overwhelming process enjoyable and stress-free. We couldn't be happier with our purchase! Fondly, the Uter Family

I had been searching for a new couch and chair for my living room for almost two months, visiting…read moremany different furniture stores. Even though I've lived in Daly City for 18 years, I had never been to Bassett -- and now I'm wondering why! One day I walked in and met Charlotte Jaques, and that was truly my lucky day. Because of Charlotte, I found my new couch, my new chair, a beautiful piece of art, and even an étagère. She is a highly professional Certified Design Consultant, and she made the entire process so easy. Charlotte gave me excellent, detailed advice on colors, style, and how to design my living room. She also offered a generous discount, which I appreciated very much. After I placed my order, she kept me updated on delivery, and even called afterward to make sure I was happy with everything. I had an amazing experience with Charlotte -- she is talented, attentive, and truly cares about her customers. Thank you, Bassett, and thank you, Charlotte, for transforming my living room and making the whole process enjoyable!

I ordered two identical dressers - chests online. They offered a discount and everything went…read moresmoothly and also to picking up the dressers at the San Mateo location. The pick went smoothly and I received good help getting them loaded. But these were knock down pieces and they needed to be assembled. I had a lot of problems, and did not succeed, in getting them aligned properly and looking correctly. Yes, they work, but the assembly came up a little short.

Meiling is by far the most amazing part of my home furnishing experience. She went above and beyond…read moreto make sure we got everything we needed. Whatever she gets paid there, she deserves triple!

My husband and I purchased furniture from Ana Furniture a couple of weeks ago, and I felt compelled…read moreto share what an exceptional experience we had--largely thanks to Winnie Huang. I want to start by saying that I almost never write reviews. Like many people, I usually only take the time if something goes wrong--but this experience was so overwhelmingly positive that I genuinely felt Winnie deserved recognition. I wanted others to know just how incredible she is. From the very beginning, Winnie provided truly outstanding customer service. We ran into an unexpected issue with our scheduled delivery on 4/4 when we discovered--at the last minute--that our street was going to be closed for an event. Despite the late notice, Winnie was incredibly understanding and immediately helped us reschedule for the following Tuesday without any hassle. When the furniture arrived, we realized the couch delivered was not the color we had selected. I contacted Winnie, and she responded right away with professionalism and care. She confirmed the mistake and promptly arranged for the delivery team to return the sofa and organize a replacement in the correct color within just a few days. Then, after giving it some thought overnight, we realized the sofa we originally chose was actually too large for our space. Once again, Winnie went above and beyond. She patiently listened to our concerns, sent us photos of alternative options, and encouraged us to visit the showroom to try them in person before making a decision. That extra step made all the difference--we ended up finding a sofa we loved even more, and it fit our condo perfectly. Throughout the entire process, Winnie was gracious, responsive, and genuinely committed to making sure we were happy. Her level of care, patience, and attention to detail is truly rare these days. She didn't just help us purchase furniture--she made sure we found the *right* furniture for our home, and she stood by us every step of the way. This is, without a doubt, one of the best customer service experiences we've ever had. Winnie turned what could have been a stressful situation into something seamless and even enjoyable. If you're looking for furniture and want a truly exceptional, stress-free experience, I cannot recommend Ana Furniture enough--especially Winnie Huang. She is an absolute gem, and you will be in the best hands possible.

The value of the furniture is absolutely worth it -- and we were lucky to catch the no-tax sale…read morethey were having! Thank you Richard for all the help! He was amazing with the service and took the time to explain all the furniture pieces we had questions about. He was super patient, knowledgeable, and made the whole process easy and stress-free. We even decided to add on the delivery service, and Richard made sure we got clear delivery dates and updates on when our dining table would arrive. The furniture was so comfortable that my friend actually fell asleep on it while we were testing it out! The store had a great selection, and Richard really went above and beyond to make sure we found something that fit our space and style. Overall, such a great experience from start to finish -- highly recommend asking for Richard if you visit!

One thing I've learned during SIP -- make your space comfortable. Which is what brought me to iDeal…read moreFurniture in San Bruno! Before picking up some Korean BBQ next door and it being Memorial Day Weekend, I figured I would just 'browse' because I was in the market for a new couch and that some type of sale was going on, and I was right! Getting a couch into my place is sort of a pain, so I knew I had to get this right on the first try. I had been on a hunt for a new couch for the past couple months and just didn't feel comfortable buying one online without test driving it first, plus I'd rather my money go towards a locally owned biz. Keep in mind this is just a showroom, so anything you purchase will need to be delivered. After browsing around the store, I found the perfect match. A brown leather recliner that checked all the boxes for what I was looking for. The price was right and the service was on point. Not pushy, honest, and answered all my questions. The owner had my order scheduled for delivery 3 days later, and when it arrived, the setup and delivery were flawless. One man show, delivered and set up this couch in less than 20 minutes. This was my 1st new couch buying experience and I couldn't have been happier!

I bought loveseat and sofa from Ideal on 1600 El Camino real but doesn't last more than 2 months…read more Very bad quality , never shop there for your furniture.

Worst experience ever. Sales person Neal was great. However the experience went steadily downhill…read morefrom there. On January 8th bought a wallbed and a floor model sofa bed. We paid for shipping for both. The manager/owner was cheap and said they would only deliver them together. We agreed, knowing we wouldn't win that argument. The wallbed was delivered and installed on 2/23. However the delivery company "forgot" the sofabed. Now they called and canceled another delivery for the sofabed and are saying we're being unteadonable for not missing another day of work for delivery. They won't issue a refund for the sofabed they never delivered!

I ordered a cabinet from Wallbeds n More on Aug 20, 2022…read more They charged the full amount that day then I never heard from them again. I called them in late October 2022 and they said they would check on the status and get back to me. They never did. I called again in Dec 2022 and they assured me they would get back to me (not like last time) and I eventually got a follow up email from Kathy Adams, whoever that is, on December 23. She said she she would be in touch "next week". That week came and went and she never got in touch. Now it's a new year, 2023, 18 weeks since we placed our order and paid, and we have no cabinet and no updates. I would avoid this vender if you are interested in good customer service and prompt delivery of your items.

Great experience start to finish! Kevin is great, makes the…read moreexperience fun, easy and obviously works with the best of the best in regards to products. He succinctly provided all the information we needed to make a rather large purchase on our first visit. He personally came and installed the couch (we were worried about it being able to get into our home/space and he assured us it would work... it DID!). Our American Leather sleeper couch is beautiful and SO COMFORTABLE!! Really worth the extra money. Thank you Kevin.

Time for a replacement/upgrade!…read more We updated a 2013 BeautyRest Comfor-Pedic with a 2024 Tempur-Pedic Luxe Breeze. Kevin (along with Jose for the delivery) was friendly, professional, and provided good value.

Avoid the mattress section . Just over priced and no where near the the quality of…read moreBloomingdale's mattress's _ Room and Board Mattress have no handles to flip their flip mattresses.

Picking items up from the distribution center is quick, easy and painless. Each time I have been in…read moreand out in less than 5 minutes. Staff is friendly and helpful at check in, warehouse is organized and efficient. Nothing but good things to say with my experience.