We had the absolute BEST experience at Living Spaces thanks to Cem and his counterpart Nav. From the moment we walked in, they treated us with such kindness, patience, and professionalism. They were attentive without being pushy, incredibly knowledgeable about every piece we asked about, and genuinely invested in helping us find exactly what we were looking for. Cem went above and beyond to make the entire process seamless and enjoyable, and Nav was equally wonderful -- together they made such a strong team. We never felt rushed or pressured, just supported. They helped us think through layout, comfort, functionality, and style, and we ended up finding everything we wanted (which almost never happens in one trip!). Furniture shopping can sometimes feel overwhelming, but this experience was easy, smooth, and actually fun. We left feeling truly happy and taken care of. If you're shopping at Living Spaces, ask for Cem and Nav -- you'll be in the best hands. read more

I wish we would have checked the reviews before buying from here. I went with my sister in law to buy all new furniture for her new apartment. She bought several pieces, thousands worth, including a $750 matress. What the salesperson FAILED to tell us was that the floor model was SIGNIFICANTLY softer that the new one she would recieve because hundreds, if not thousands of people have broken it down. The matress was delivered and immediately we realized that it was hard, like rock hard. Like sleeping on a cement slab. She called and got their standard auto reply of "you just need to break it in" and their "sorry, youre outta luck - too bad for you" attitude. The time it would take to break this matress in to even half of what the floor model felt like would take years. Its completely unrealistic, shes just 1 person! Whats worse is she isnt able to get comfortable and is having lingering effects from loss of sleep and physical pain. She had to buy an expensive mattess topper which slightly helps but still.... NOT THE POINT and not 100% remedied. We tried emailing Living Spaces customer help, customer service and even a corporate email we found and they all bounced back. Its clear they have no intention of helping us. Fortunately there are consumer laws but its a shame we have to even go in that direction. It would have been nice and more importantly it would have been fair for them to not only advise of the difference in feel but remedy the situation by allowing for a courtesy exchange. Jeez, even the ability to correspond would be nice instead of having to resort to alternative recourses. Literally any other mattress chain allowes for at least a 30 day exchange. Living Spaces, you have earned your 2 star reviews. read more

Living Spaces delivered a bed to my home this morning and charged me for assembly. The delivery team assembled it and then literally ran out the door. Once I inspected the bed, it was immediately clear that it was defective. One of the legs is cracked through the wood along the grain, the joint alignment is visibly off, and the material is particle board that is crumbling. This is structural damage, not cosmetic. The bed is unsafe and unusable. Customer service has been more focused on "process" than resolution, despite this being a brand-new item that failed on first assembly. I am now left with a broken bed in my home that should never have been delivered or assembled in this condition. This experience was extremely disappointing, especially given that Living Spaces positions itself as a quality furniture retailer. Charging for assembly and then leaving a customer with a defective, unsafe product is unacceptable. I would strongly caution others to inspect items immediately and be prepared to escalate if there are issues. read more

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I was on the lookout for a recliner zero gravity couch and liked the styles that I saw online. I usually find the sales folks here too pushy but not this time. I left pretty happy with my purchase. Only complaint is that it is going to be a long wait to actually get it since they are back ordered. read more

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This review is for Sahar who helped us purchase a recliner today. Lovely woman who was very friendly and easy to work with. She answered questions patiently and was not at all pushy. We got the chair. Thank you Sahar. Wednesday - 10/15 2025 read more

I bought a bed from this location a few years ago, and ever since, it's been difficult to find sheets that actually fit properly. By chance, we stopped at a Living Spaces near Sacramento on our way back from Tahoe and found a great selection of sheets that fit perfectly. After those wore out, we came back to this location expecting a similar experience. Unfortunately, they only had two sheet options, both marked down from $220 to $62, which suggested they were higher-quality. Once we got home, it was clear they were just low-quality polyester that felt cheap and uncomfortable -- definitely not something I want my pregnant wife sleeping on. When I tried to return them, the experience got worse. The manager was smug, dismissive and didn't even want to speak with me directly, stating that "they're not a sheet store." That's a pretty surprising stance for a business that sells beds and bedding. At no point during the purchase did the salesperson mention a no-return policy. Between the misleading pricing, poor product quality, and lack of customer service, this was a really disappointing experience. I won't be coming back, and I'd strongly recommend they reconsider both their return policy communication and how they handle customers. read more

They told us that buying the product in installments would not affect our credit score. They also advertised it as '0% interest,' but only half of the product price was actually put on installments. A few days later, we noticed our credit score had dropped by 60 points, and by then it was already too late. For this reason, I strongly do NOT recommend anyone to buy anything from this store using their 'interest-free' or financing options. Be very careful read more

Purchased a sofa 18 months ago leather zero gravity The leather is peeling and discolored in spots after 18 months Purchased a 5 year warranty they denied it I then rebutted and they said no I called the customer service thru told me to go to the store and talk to a manager I asked for the phone number to Millbrae Ca store they said the stores don't have phone lines ?????YOU HAVE TO BE KIDDING..how does the staff call if they need to ??? I want a repair ti my sofa that I've had for such a short period of time No animals in the house just 2 60 year old adults I refuse to accept this and will contact the BBB AND LEGAL HELP if need be This is ridiculous Trust me I will go all in on social media too This is insane If you read these reviews perhaps you might want to reply with a solution read more

Allyson: Top tier customer service @ Living Space in Millbrae CA Allyson has been working in the industry for 20 + years. She's originally from the South, yet she found her way to the Bay Area a few years ago, and loves it thus far. She was helpful, calm, and respectful during my visit. I decided I liked a particular couch/sofa set. She helped me find the perfect fabric and color to match with the interior design in my home. Kudos to her. We also walked to the other side of the floor to look at more designs. Overall, her expertise and knowledge was undoubtedly recognized and appreciated. Thank you Allyson. read more

I bought two love seats from Living Spaces Millbrae in November 2023. As the love seats were of a light color the salesperson recommended buying the warranty in case they got soiled or dirty. I bought the warranty at $250 per chair. In October 2025 one of the chairs was showing wear and needed to be cleaned. I called Living Spaces and the sent me a link to a company called Warranty Service. I filled out the application and received a reply a week later saying 'based on the information provided, it appears the issue was not reported within the required time frame ... as a result, your claim is ineligible for service'. When I bought the warranty I was told it was valid for five years and was not given a copy of the terms and conditions. I accepted it in good faith. I have called Warranty Service on the phone and they have told me that there is nothing further they can do for me as the case is now closed. I called Living Spaces in Millbrae and spoke to a manager who said it has nothing to with them and that I need to pursue the matter with Warranty Services from here on. I have just gone to the website for Small Claims San Mateo and got the forms to file an action against Living Spaces Millbrae as they suggested, recommended and charged me for the warranty. I will update here as I move forward. read more

Living Spaces - Furniture Stores Near Me - Millbrae, California

This is by far the worst company I've ever dealt with, built on a completely unreasonable business model. I spoke with a representative and had to practically beg to speak with a manager to cancel an item that wasn't scheduled to be delivered for over a month. It's baffling that in 2025, a company doesn't allow customers to change their minds just 72 hours after a purchase (their policy only allows 48 hours), especially when the item won't even ship for another four weeks. The representatives repeatedly emphasized that this is a "nationwide" company, as if that somehow justifies their policies. Most American companies that sell products are "nationwide," and many (from Amazon to Wayfair) allow customers to cancel orders without outrageous penalties, even when third-party carriers like FedEx or UPS are involved. Living Spaces, however, insists on equating cancellations with delivery and imposes a 10% restocking fee, even though the item more than likely hasn't left their warehouse. This practice is exploitative and completely out of step with any legitimate customer service standards. The manager and representatives I spoke with were dismissive and tried to gaslight me into accepting this absurd policy. Living Spaces clearly prioritizes profits over maintaining fair and respectful relationships with their customers. I strongly urge potential buyers to think twice before doing business with this company. Buyer beware! read more

*** Update *** You can see someone from Living Spaces encouraged me to email them at socialmedia@livingspaces.com. I did. Subsequently they were of very little help. I asked someone to call my cell phone and they never did. The social media department just passed along the order number for a service manager to contact us. They never did. Subsequently, I contacted them and they still refused to take away the boxes and packaging for a replacement Ottoman even though they had delivered a stained piece. They also told me I had to be available from 8 am to 6 pm for a pickup of the stained item or they would charge me $60 and refused to give a 3 or 4 hour delivery/pick up window. Even when their social media department makes a gesture on Yelp to act like they will solve the issue, they indeed don't. I would strongly caution buying items from here. read more

I want to begin by recognizing the excellent customer service I received from your associate inside the Living Spaces showroom. She was attentive, helpful with my questions, and guided me through the ordering process with care. Unfortunately, the rest of my experience was disappointing. The furniture selection feels more limited than in the past, and when I came to pick up my chairs, I was told that three of them had already been assembled. This was unexpected, as I had anticipated boxed chairs for easier transport. Because it was raining, we loaded the assembled chairs directly into our van. Once home, we discovered that the legs were uneven and the chairs wobbled, which makes me believe they may have been returned items. This was especially frustrating given that it was Christmas Eve and I was hosting guests. We were only able to use the two chairs my husband assembled, and now we must return the other three. This situation caused significant inconvenience and stress during what should have been a joyful holiday. I hope you can address this issue by ensuring that customers receive new, boxed items as promised, and by reviewing the quality control process for assembled furniture. read more

There is a lot of staff that check in on you, but they aren't pushy! I like that you can see the in store stock online - when you arrive let a team member know and they can lead you to the furniture piece We've furnished most of our home with living spaces and we are fans. You get a good deal deal for solid furniture read more

They delivered the new dresser today. The delivery person speaks and understands 0 english. It was hard to communicate. I wanted them to unbox the dresser for me to inspect, but he didn't understand a thing I said. I unboxed it and the edges were damaged. Another let down by Living Spaces. So I'm waiting for another one. read more

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I am a mother and full time worker. I received an overly upsetting experience, had to talk to multiple people who only gave me the same terrible experience and I wasted my time owning that I was 20min late for my window (for very personal hard family situation) and if there was anything else we could do to get our delivery the same day. I received an email that they would do a courtesy standby until 12:31pm, but when I called back 20 minutes later, no one was helpful nor made me feel remotely considered. The delivery team consisted of gaslighting, degrading, mean people. We will no longer be supporting this company. read more

I should have just listened to all these reviews. I don't know why I didn't. Now here goes money down the drain, a baby on the way, and all this unnecessary stress. The actual service at the store is fine. Overly eager to help when trying to just browse, but at least friendly. I hated the service at Ashley's. The products seem nice in the show room, but come time of delivery... just no. We ended up with a defective product. I had a similar experience to many of these reviews. Save yourself the trouble and go to IKEA or a more upscale furniture store read more

Service, selection, and value have been consistently reliable here. We've always gone with the full service delivery because we've had to move into an apartment then a condominium. It's super helpful for them to take away all of the boxes and get everything setup. We've ordered a huge sectional, entertainment center, CalKing bed frame, nightstands, drawers, and a side buffet. They've always delivered within their 3 hour window and are incredibly efficient. read more

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I never thought to look up reviews for a widely known store like Living Spaces. I simply came here to look around and ended up purchasing two nightstands. I didn't even unbox the items. However, personally would not recommend shopping here. They have a 7 day return policy which speaks to how they value customer satisfaction. Further, it appears that once they get your money they will not return it. It's been nearly two weeks since I returned the product and I've been yet to receive my money. I've called 2x and there's no sign of progress. It appears they never even initiated the return despite receiving their product. Absolutely unacceptable. AVOID THIS PLACE read more

We bought large multi piece couches from living spaces and after about a year we noticed the finish on the feet was looking unusual....after closer inspection we discovered the feet had worms in them that were hatching. We called and filed claims and they told us to kick rocks. Be forewarned....its all made in china and likely same materials. So if you want bugs from overseas in your home - by all means shop there. read more

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Living Spaces are thieves. Their online ordering system defaulted to an old address I no longer live at, sending my order to the wrong place. They refused to change the delivery address because the order was "locked in". They then charged me a 10% restocking fee to cancel the order. Pure robbery. Never will buy from them again. read more

This store provided the worst experience. We bought an extension table from them and it didn't come with the extension panel in the center. We had confirmed with the sales person that this was in fact an extension table and he verified with the details on his tablet. Upon delivery， it didn't come with the center panel and we called them for the missing part. They called back later in the day that this table doesn't come with the panel. We wanted to return it but they were going to charge us with the 10% restocking fee. This is very unethical to put the error on the customer. We went to the store the next day to explain to them the whole situation and they still wouldn't remove the restocking fee as it is their policy. This is unfair to the customer as we weren't never told that it doesn't come with the panel. This is a senseless product. Lol. See picture. The table can extend but wouldn't provide you with the panel on top. Be careful when buying from them. read more

Living Spaces - Furniture Stores Near Me - Millbrae, California

Crickets, crickets, crickets. It has been a total nightmare to deal with the implications, repercussions, and consequences of attempting to utilize a simple black Friday, cyber Monday deal from Living Spaces. It has affected my families finances and also we still do not have a mattress that does not hurt my back when I sleep. Sleeping on a $100 beanbag is better for my back and does not hurt anywhere near as much as sleeping on the $3000 mattress we bought from Living Spaces and went through this giant hell hole of a mess and headache and run around from the Living Spaces team here at Millbrae. So much for attempting to get a mattress that is able to accommodate my chronic pain and chronic illness of nerve damage from Living Spaces and there is nothing that management seems like they can do let alone or do they care at this location. Just, sad. Crickets, crickets, crickets. Have not heard anything back from anyone at Living Spaces and the BBB said the next step would be to contact the Attorney General . . . ......... read more

We have a great experience today November 23 at Living Spaces,Millbrae branch. A very good customer service named Nav helped us wonderfully. Very friendly and polite. And the manager of the store are awesome too. The place very clean and ambiance are cool... We're glad to shop there today. read more

Went into the store in Millbrae ca I wanted a bed frame it was damaged i offer a price the next day .the lady was unfriendly keep going high on the price it 3 day holiday . I never got there again read more

Had the best experience at Living Spaces thanks to Allyson! When I was ready for help, she was right there and helped me find the perfect couch. She really took the time to consider my living space and brought up thoughtful points I wouldn't have thought of. I almost bought a couch that wouldn't have been right for me long term since I'm a renter & will be moving again in the future. There's such a great selection of furniture too! Highly recommend asking for Allyson when you visit, she's very knowledgeable & helpful! read more

avoid avoid avoid!!! got couches and chairs less than two years ago and they are all ripped now - i spent over 5K on two couches and two chairs and now they are just a waste - what's even worse ??? i bought the insurance on the couches and filed a claim for the poor stiching and they said the insurance only covers stain - THE WORST!!! NEVER AGAIN read more

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do not order anything online: my husband and I ordered a couch and it has been a nightmare. living spaces not only couldn't deliver our couch they also lied. living spaces said they would contact us about the couch and the last two weeks has been horrible. my husband called and called them had someone say they would call him back. then he called today and they even hung up on him! he even went in person to the Millbrae living spaces and they basically said oh well, we cant do anything. now living spaces is charging us for a fee because their delivery people literally couldn't not get the couch into our home. they decided not to keep trying and put the couch in their warehouse and now is charging us $400 because we bought a different color couch that doesn't fit with their inventory. so basically their are still charging us for a couch they couldn't even deliver. moral of the story, don't order online and don't bother going in person. just don't even bother with living spaces. (surprised they are even still operating) they are just gonna steal your money and time. if I could give negative stars I would. do not go to living spaces your money is worth much more somewhere else! read more

Our in store service was great, but when the couches were delivered the floor got scratched due to the sliders on the bottom being damaged when they arrived. The delivery person was not at all helpful and was in fact downright rude when I tried to complain. We opened a claim with customer service and we shall see what happens. But the couches themselves seem fine. read more

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Dan at Living Spaces Millbrae was the best Product Specialist in the store. I was very particular with the size, style and functions of the sofa I was looking to purchased. After viewing one sofa, that might've been too large for my space, Dan took my wants to consideration and walked me through the entire top floor. He was very knowledgable with the products and explained the features and pros of each. I ultimately decided on the sofa he originally suggested as it fit my needs perfectly. If you are ever in need of assistance at Living Spaces, Dan is your man! Thank you so much Dan for providing me with valuable information and being patience with my requests. I look forward to working with you again for my future furniture needs. read more

Came in on a Friday afternoon to look around for a couch. They have something for everyone here and 2 floors. A few people asked if needed help so that was nice. There was a floor model that was in great condition that was being sold "as is" and was basically half off the regular price. Kush ended up helping with the sale and it was fast/painless. They gave 3 days for a hold for pickup which was plenty of time. The pickup process was seamless and smooth as could be. You get a text message for check in prior to pick up and go to the pick up area around the building. They wrap it all up for you and load onto your vehicle for you. The bad reviews seem to be for the delivery experience. Picking up in person is a bit more work to coordinate a truck and people to help but is a lot faster most likely if you're able to pick up yourself. read more

Alpa was very helpful and knew all the nuances needed to order the right configuration for our space :)

I should have read the reviews before I went to the store. I went in with my son who is a young adult, to buy some bedroom furniture for his room. The sales person was terrific. His name is Garrick. Some of the items were not available and they needed to order them for us. They gave us a delivery date. A few days later, I get a message from the store saying that the furniture will not arrive on time. We had a detailed conversation with the representative when we purchased the furniture about the need for the delivery to be on time due to the weight and my ability to get help to carry the furniture. The new message is that they won't deliver on time. First, I asked if they would bring the furniture up one flight of stairs since this dilemma is caused by them changing the logistics. They declined. Next, I asked if they would split the cost with me 50-50. They declined, saying it "can't" happen. I asked to speak to the manager. Daniel told me that Alannah,, the manager, would call me right back. She did not call me back. After 24 hours, I called her back and she didn't answer. I left a message and I'm still waiting for her to respond. I do not enjoy going through the process and taking my valuable time to purchase something, coming to an agreement on price and logistics, then having the company not keep their side of the bargain. Things happen and I understand. I called them to resolve it in a reasonable manner. I advise people to never walk inside the store, Living Spaces. Again, the sales representative Garrick, was terrific. He was very clear about everything that was happening, discussed the products with us, and we were very happy with his sales and knowledge experience. I hope he chooses to work for a company that has integrity. read more

This review serves to warn others about Living Spaces' deceptive advertising practices concerning their furniture protection warranty, as well as the unprofessional customer service I experienced at the Millbrae location. In 2018, I purchased a couch and was persuaded to add a warranty based on the promise that if I didn't file a claim within the five-year term, I would receive a voucher for the full purchase price of the warranty. This seemed like a no-risk option and was a key factor in my decision. Fast forward five years (I know it's been a while, but I was excited to finally use the voucher). To my dismay, I discovered an undisclosed restriction: the voucher could only be applied to purchases valued at twice its face value. This critical condition was never disclosed at the time of purchase. When I contacted corporate, I was told, "It's on our website." But even if you check their website, that restriction is not presented clearly or obviously: "When purchasing at Living Spaces, you can rest assured knowing we have protection options that fit your needs. The Care Free Protection Plan by UNITERS provides comprehensive coverage against any defects or accidents for 5 years with no additional fees. Win-Win offer: If you do not file a claim within the 5-year term, Living Spaces will provide a voucher equal to the purchase price of the applicable Care Free Plan policy to use towards a future purchase." Per the Federal Trade Commission guidelines, omitting material terms like this violates fair advertising principles and misleads consumers into purchasing based on incomplete information. It's not prominent, clear, or conspicuous as required. Here's how it fails guidelines: - Prominence: The restriction isn't included in the headline, nor was it mentioned verbally during the sale. - Presentation: The language doesn't clearly indicate the "2X the voucher value" requirement. - Placement: The condition isn't placed where consumers are likely to notice (like in the headline) unless they actively scroll and search for it. - Proximity: There's no asterisk or footnote linking the claim to the restriction. Adding insult to injury, when I contacted Millbrae to resolve the issue (as corporate strangely required), the supervisor was dismissive and rude. She offered no solutions when I voiced my concerns about the misleading warranty terms and kept saying "I don't know what happened 5 years ago"--implying I was lying. Her unprofessional demeanor only exacerbated an already frustrating experience, reflecting poorly on the accountability. I am a reasonable consumer but, I will in fact be filing a formal complaint with the FTC. read more

Ordered a table couple years ago, was not able to put it together until this 4th of july. i know i should have checked it when it arrived but i did not. after opening the box, there was no screws, missing 2 legs for the table and broken middle part to put it together. i called just to get the part to put it together, no help at all. not a good customer service. the box seemed to be a returned item and people that worked there did not bother to inspect and just re sell it. poor quality too. read more

Living Spaces - Furniture Stores Near Me - Millbrae, California

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I have purchased from living spaces in the past, have never has any issues which is why I continue to purchase with them. This was my first time coming to this store and purchasing. Right off the bat, the employees were extremely helpful. I wish I remembered the big guys name because he was great! But I specifically want to praise Haley. She was very sweet, extremely helpful, and was so patient with us as we were undecided on what we wanted to get. These two made our experience here a breeze and for that we will be back! read more

We purchased a bunk bed for our toddlers from the Millbrae location. This review is in regards to the delivery and some misinformation we received. 1) We paid $100 for delivery and installation only to have the bed assembled incorrectly. The vertical lines are supposed to be on the outside of the head & foot boards. As you can see in the pictures, both beds are incorrect. 2) Additionally, the bed was extremely wobbly, and it's because the screws weren't fully drilled in. (Huge safety risk for my toddlers!). 3) The ladder was defective out of the box. The bottom should be flush with the floor. The steps of the ladder are also nailed incorrectly. It doesn't matter which way you rotate the ladder, the steps were not manufactured correctly. 4) The floor model appeared to only have a few slats. When we questioned the sales rep about it, we were led to believe we needed a bunkie board in order to keep the mattress from sinking through the bottom. Low and behold, the bunkbed came with a whole roll of slats. We don't need the board anymore, but apparently it's a final sale. So much for transparency and honesty. We now have to wait for a new ladder + another team to come out and fix the bed. read more

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Thank you Kush, for your excellent customer service. Can't wait to receive our couch.

We came here looking for a reclining couch and we had a great sales woman who was able to help us look up a couch and a recliner online and was able to give us a delivery date of a week later so we went ahead and paid and left the store happy but today came and only the chair arrived and not the couch ! Customer service never called , emailed NOTHING !!!! Customer service person was absolutely horrible ! Communication would have be so much better and would've saved so much time and headache. We literally gave our furniture away for our living room to be ready and guess what we have nothing and no recourse. Worst customer service ever. read more

I agree with the other reviews that is a very dishonest company, DO NOT purchase their extended warranty service. I purchased this and have been trying since Sept. 7th to get at the least, the cleaning kit to remove spots on my sectional. I filed the claim online, sent pictures, they said send a video then they said send more pictures and they will get back to me in a week, that was Oct 17th, it's now Nov 8th. I still have not heard any communication at all. Then you can try calling them, you will be on hold forever and a day. Then you can press 9 for a call back when the next rep is available, I'm still wailing. I say do not buy your furniture there, but if you do, DO NOT buy the extended warranty it's just a scam for them to get more money out of you with no intention of you being able to utilize it. read more