I loooove my new Floor Store Richmond kerastan floors. What an enormous improvement. Excellent…read morecustomer service from experienced, expert David Shapiro and energetic, upbeat Amethist LA Rose. Quality, value and dependable.

The experience from start to finish was excellent. Andrew spent literally hours with me over the…read morecourse of about four visits, plus calls and email exchanges. I dislike about 95% of the carpet out there ... but don't have the option of putting in hard floors. My pickiness was no match for Andrew, however; he helped me find that needle in the haystack. He pulled out collections that fit my criteria, throwing them on the showroom floor and having me home in on the promising ones via process of elimination. When I showed him some varieties of carpet that I liked from a company outside of The Floor Store's network, he researched them to see if their products met his standards and if working with them would go smoothly (not so much). He got an in-network vendor to send larger samples so that I could really see what various styles would look like in my home. And he walked me through the contract process step by step, making sure I understood exactly what I was signing and paying for. Once that contract was signed, everything moved quickly. Andrew checked in during installation and even humored me at the final stage, allowing me to give him a virtual tour once the carpet was laid. I would certainly recommend him and The Floor Store to anyone looking to get new hard floors or carpet. It's probably not the cheapest option, but my anecdotal evidence tells me that the service can't be beat.

Both the owner Darryl and the staff Daniel are super friendly and helpful! The store is huge with…read moretons of products to choose. The price is good. It's a great store standing in the community for decades! Highly recommend it!

Immaculate showroom and great customer service. If you need to re-carpet a spiral staircase, this…read moreis your best option. You can pick any carpet available and they will make your treads. I'd been looking online for months! We brought in our old carpet to use as a pattern, but they can measure, cut, bind, and install. Thank you!

Visited different flooring stores in Albany and El Cerrito before landing on USA Carpet and Vinyl…read moreto install engineered hardwood downstairs and carpet upstairs. Out of all the stores, they were the most reasonably priced and didn't come across as "sales-y." I worked mostly with Richard, who was very professional and communicative. He was always responsive, explained things well, and kept the process moving along, even when we needed to tear out old tile and level some of the floors. At the end of the day, we were really happy with the quality of the work and how it all turned out.

USA carpet was prompt, very fairly priced, and did a superb job on their repair. I hired them to…read morefix 3 closet thresholds and they completed the project inside a couple hours a couple days later. I would highly recommend them and plan on using them again in the future. Thanks guys!

I recently had vinyl planks installed in my home (700 sq ft) and couldn't be happier with the…read moreresults! The whole process was smooth from start to finish. Enrique was polite, professional, and always kept me updated throughout the project. Communication was excellent, which made everything stress-free. The work was completed on time (1 1/2 days) and at a very reasonable price. Not only does the new floor look fantastic, Enrique also helped eliminate a lot of the squeaking noises from my old floor--something I really appreciate. Overall, great experience--high-quality work, reliable service, and someone I would definitely recommend to friends and family.

K&k Flooring did a GREAT job refinishing our hardwood floor. We have hardwood flooring throughout…read morethe first floor of our house; however, the kitchen's hardwood was in the worst condition. See water damaged floor photos attached. I texted Enrique. We arranged a time to meet quickly after I reached out. He came out to our house and discussed our options. We agreed on the work to be done. He provided a bid within 24 hours. When we originally texted, Enrique was clear that he could not come right away. We were willing to wait. Once Enrique was available to start, he reached out by text immediately. It had been only a couple of weeks since he bid for the job. Enrique showed up early on the agreed-upon first day but texted to indicate his presence on the property before ringing the bell. We reviewed access options and determined the back entrance of the house. On the first day, he covered all the cupboards with plastic. See the covered cupboards photo attached. Then he sanded the floor while vacuuming up behind himself the whole time. See attached sanded floor photos. He stained the floor with our chosen color. He cleaned up behind himself and left for the day. On day two, he came and applied the finish. Then he cleaned up meticulously. The result looks great! See the final photos attached. We highly recommend K&k Flooring and Enrique!

I had a great experience with this company and was extremely impressed with the quality of their…read morework. I originally hired them for drywall repairs, but they also ended up staining my door and pillars. Everything turned out beautifully. The drywall repair was especially impressive....you cannot even tell where the repairs were made because they blended seamlessly with the existing drywall. The staining on the door and pillars also came out great and really improved the overall appearance. They were prompt, respectful, professional, and paid close attention to detail. Their pricing was also very reasonable and competitive, especially considering the quality of the work. It's not always easy to find someone who provides excellent workmanship at a fair price. I would definitely hire them again and highly recommend them to anyone looking for quality, reliable work.

I contacted Joaquin about a job on the scale of a few thousand dollars and it was very easy to…read moreschedule a site visit. He texted me back a quote which was acceptable to me and I indicated that I was interested in moving forward. However, upon asking more detailed questions about the scope of the job and how it would be executed, I never heard back. They must be very busy to turn down an interested customer. If they did not have the bandwidth for smaller projects, I wish they had not come for a site visit, which wasted my time.

Best flooring experience we have ever received. Completely rebuilt sections and refinished our…read morehome. We had him come multiple times over the years (not his fault) because the kids kept scratching up the floors (lol- their fault). Absolutely professional and made everything gleam. Thank you!

Carlos has refinished all of my hardwood floor in two stages and did a great job. He is reasonably…read morepriced, timely, hardworking and professional. Highly recommend!

We contacted Floor Dimensions about 1 month ago as flooring installed several years ago in one of…read moreour offices was separating in several places (not installed by FD). We thought that maybe only the bad pieces could be replaced but that flooring is no longer being made. Connected with Bradley who was responsive and very helpful. We ordered samples and then decided what we wanted, Bradley made sure the item was in stock, Jeremy came out to measure and the install was yesterday. A 2 person team worked quickly and accurately. We had purchased a new glass chair mat and they assisted us in laying it as well. Very pleased with the results.

- Really great experience with wall-to-wall carpeting installation…read more - Prices were reasonable. - Great communication and coordination. - On-site crew was professional and efficient. - Overall, a wonderful experience. - Highly recommended!

I had a small job of stairs and landings, but Estela's was the most responsive and did a great job…read morefor a good price.

Estela's Fine Flooring installed beautiful flooring in my 2100 sq ft home. They were hard working,…read moreon time and communicated exceptionally. They moved furniture with care. The wood floor turned out so gorgeous and I am very pleased with their craftsmanship, pricing and quality of work!

Lovely job, pleasant people to work w8th. My very beat up old floors look brand new.read more

We got the floors in our 99 year old house refinished, and Dale was great every step of the way! He…read moreresponded very promptly to my inquiry, and took the time both over the phone and in person to explain his process. On top of that, his knowledge and expertise were very evident. For our quote, he very thoroughly walked through our house and answered all our questions. It really helped us understand what to look out for, and how to keep our floors in good condition for the future. Not only did he do a great job refinishing the floors (see before and after photos below), he also removed a bunch of squeaks from our floors -- we didn't even know that was possible! The last thing I'll say is that Dale is an incredibly fair vendor -- we originally reached out to him for a full sanding and refinishing of our floors, thinking that was the best way to protect them long term. He took a look, told us they were in pretty good shape, and that he'd recommend a lighter refresh and seal instead -- a service that would be faster, cost us less, and would still protect our floors for the same amount of time as a full refinish. We'd highly recommend him for all your refinishing needs. Thanks again, Dale!

We are selling our Mom's house, and we found hardwood floors when we pulled back the carpet. They…read morehad some bad spots and worn areas, but Albini got to work and made them look brand new. The transformation was amazing. They did a good job, replacing only a few boards and sanding the worn areas. Impressive result.

ZERO RESPONSE/FOLLOW-Up…read more Luis came over, took measurements, and said he'd have a quote by the end of the day and we got ZERO RESPONSE. We called several days later and were told we'd get a quote in the next few days. Still NOTHING. Based on a couple quotes we received, this would be an approximately 15-20k job. I guess that's not worth the business for Albini.