I requested a quote for trimming my trees and scheduled for the trimming to be done on the following Saturday morning. When they didn't show up, I called and was told the owner expected me to call him (we never spoke about that) and they were already scheduled for the day. We scheduled them to arrive the following Saturday. Called them Friday night to confirm they would be there on Sat and were told they would start between 7 and 8 in the morning. At 9am we called to ask where they were and were told they were at the shop getting a flat tire repaired and would arrive in 25 minutes. At 2:30, one worker arrived and started trimming the trees but couldn't finish because he only had an 8 foot ladder and couldn't reach the brancheds 20 feet up that needed trimming. They came back on Sunday to finish and did good job but when it came to paying, the owner claimed we had agreed on a higher price than what we had agreed on. Since it was a gentleman's agreement, sealed with a handshake, I had no proof we had agreed to a lower price. I told him I would pay the new price but I would never use his services again. To be honest, if he had quoted me the higher price initially, I would have hired him anyway but I hate being lied to. When I gave him a check for the work, he asked me if I could pay cash instead. I laughed and said we don't keep that much money around the house so that would be impossible. Also, since he had already shown himself to be a person without integrity, I needed a paper trail to show the work had been paid for in full so he wouldn't come back to say he had never been paid.
To sum it up, they did an acceptable job of trimming except they didn't remove the mistletoe from the trees as agreed upon. They are unreliable as far as scheduling and if you use them, be sure to get a written estimate - don't trust them to honor the quoted price. read more