Disorganized and unreliable from start to finish…read more I clearly explained multiple times that this was not a full house move, only remaining items left by another company. That information was never documented, and I had to repeat it in every conversation, which caused ongoing confusion and an inaccurate estimate. I was told the movers would arrive sometime in the afternoon. Around 2:30, I texted for an ETA and was told they would call when they were 30 minutes out. Later, I was told their prior job ran long and that due to driver hour limits, they could only do part of the move. Shortly after, I was informed they were not coming at all due to a truck accident and would need to reschedule. No confirmed time was ever provided for the next day. Because I needed everything out by the 31st, I booked another company and attempted to cancel. I first texted my move contact and was told to call, but when I did, it was 5:42 PM and the office was already closed. I waited on hold for over 30 minutes and then sent a cancellation email. Only after I had already tried to cancel by phone and email did I receive a text saying they had everything ready for the morning, despite never giving me a confirmed arrival time. Poor communication, poor documentation, and inconsistent scheduling. I would not recommend.

Borderline harassment. I've had to block at least five separate numbers and every time I've asked…read moreto be removed from the call list, they hang up and are so very rude. If that is anything indication of how the company is ran, you'd save money, time and your sanity hiring a team of ants

My belongings were loaded from my old residence on 6/18. We were given a delivery date of 6/25…read moreafter receiving a window between 6/21 and 6/25. That date has come and passed. We were eventually told (after we had to make contact) that the truck never left Fl until 6/24 (day it was supposed to arrive at receiving facility in PA). We were then told that the truck would arrive in PA Saturday, June 29. That date came and went. We received confirmation the day before that our delivery would be 7/2. We were contacted the morning of that truck never arrived at the receiving facility. On this anticipated delivery day, we took off work and my mother actually drove 3 hours to help us. We received that call 15 min before she arrived. We also took off work for the original delivery date of 6/25. We have been living without furniture, cooking supplies, and a decent place to sit at the end of the day besides camp folding chairs. The guys who came to move us were the best we ever had. They were respectful and so careful with our belongings. Unfortunately, the great experience ended there. UPDATE: Truck finally delivered to local facility last night at midnight (7/2). Local movers arrived this morning (7/3). So far, all boxes are smashed. All heavy boxes were on top of lighter boxes. Should be interesting to open them. Thanks BayMeadow Movers for making this process a nightmare. FYI we have moved many times before with other movers and have always had a wonderful experience.

I've been using this company for years, but with Mike Sr's retirement, nothing is the same. I'm…read morevery unhappy with the condition of my valued furnishings as this never happened before his retirement.

If I could give 0 stars I would…read more I used them to move from Jacksonville FL to Ocala FL. Including packing. Some family jewelry is nowhere to be found. Not saying they took it, but.... They packed everything and disassembled furniture. They damaged my dinning room table, office desk, chandelier, and dented the dryer. Everything was unloaded to a storage unit. They refused to allow me to examine anything and put everything in storage wrapped in their moving blankets. When everything was removed from storage a few months later the damage that they covered up was discovered. They paid to repair the dining room table because the driver lied and said it was delivered to the rental house and not the storage. Everything was delivered to storage and photos show the damage discovery in the storage unit. They refused to pay for the rest of the damage

Stay away from this company. They moved me from Phoenix to Boise, Idaho. They packed all of my…read morestuff and many boxes never showed up in Boise. Filed a claim and they won't make it good saying I'm responsible for what comes off their truck. They left boxes of stuff at my house that were not mine and I returned them to the moving company. Pass on this company. They were very careless in their work and turned out to be a very disappointing experience.

HIGHLY RECOMMEND! Flat rate offer was honest and saved us money in the long run. Jay was a great…read morecommunicator throughout. Him and his team were so efficient, cautious, and respectful throughout the process. Would use them again 10/10 times!

I used this moving company for an in-state move from Jacksonville, FL to a storage unit in Tampa,…read moreFL. While the owner was courteous and professional, I later realized that the total charge of $1,300 was significantly higher than what is typically charged for this type of move. The move involved less than a one-bedroom's worth of items, including a queen mattress and box spring, bed frame, recliner chair, jewelry box, small TV, and three boxes. Given the limited amount of furniture and the in-state distance, the pricing was excessive. I was disappointed to learn after the fact that I overpaid for the services provided.

Chad's team was efficient, courteous and prepared to do the job CORRECTLY! Im glad that I gave them…read morea try!

I used Chad Orr Moving for an in-town move last week & am very pleased with the experience. It…read morestarted positively when I called a few weeks ago to get a quote & spoke directly with Chad. Their prices were very reasonable and I felt good about our discussion so I booked right then despite the fact that I planned to contact a couple more places (he was my 2nd call). The two movers who performed my move were friendly, efficient, and did a great job. I hope I'm not moving again any time soon, but I will happily use COM again if needed.

We had a fantastic experience with Stair Masters Moving. From start to finish, the entire process…read morewas smooth and stress-free. Luis was incredibly helpful and made sure everything stayed organized and on track. Tyler was honest, upfront, and completely professional--no surprises, just clear communication and integrity the whole way through. The entire moving team was courteous, efficient, and very respectful of our property. They handled everything with care and treated our home and belongings like their own. It's not easy to find a company that combines professionalism with genuine customer care, but Stair Masters Moving absolutely delivered. I highly recommend them to anyone looking for a reliable and trustworthy moving company.

From the very beginning, my experience with Stair Masters Moving was outstanding. Tyler came to my…read moreapartment to assess everything that needed to be moved and took the time to explain the estimated cost in detail. He never made me feel rushed and built a great rapport, giving me confidence that my belongings would be handled with care. Jessica was incredibly efficient and accommodating when scheduling my move. The day before the move, I received a text confirming everything was on schedule, which I really appreciated. On moving day, the foreman, Kyle, called to let me know the crew was on their way. Kyle, Bruno, and Wyett were all professional, friendly, and extremely hardworking. They carefully wrapped all of my furniture and TVs, worked efficiently throughout the move, and delivered everything to my new apartment without a single item being damaged. The entire process was smooth, organized, and stress-free from start to finish. I couldn't be happier with the job they did and would highly recommend Stair Masters Moving to anyone looking for reliable, professional movers in the Jacksonville area.