Food is good service is horrible cashier is so rude every time someone comes in and always on her phone terrible service

Great neighborhood restaurant. Perfect spot to pick up a bento box lunch for the family. Food is prepared quickly and quality is good. Recommend the Maki B special and a teriyaki bowl with a a side of edamame. read more

Food is good and good price, however I will not be returning. Upon entering, I was not greeted, instead walked into a hostile room all caused by the manager or owner. (Well someone who thought that they are more important than everyone else so it is okay for her to speak down to them.) She first yelled at a customer that she would tell him when his order was ready. After that she yelled at an employee repeatedly for seemingly small mistakes. Horrible customer service by a seemingly horrible person. read more

Little stand-and-order-and-they-bring-it-out type restaurant. Had a large take out and delivery following. Food is DELICIOUS! Hubs got Chicken Udon and a roll & I had the cucumber roll. Chicken was fresh, noodles tasty, and the cucumber roll (although a bit pricey) was ALL fish. We will return if in the area. read more

So I've been looking for this place since they left Duarte. My girlfriend and I were religious and avid fans of Maki Yaki. When I found out they were in Pasadena (today: 08/09/18), I knew I had to pay them a visit on my lunch break since I decided to work from my office in Old Town rather than at home. When I told the cashier that I have been looking for them and that we missed their food and if they were the same restaurant in Duarte. She rudely answered "that was us." When I asked about a menu, she rudely said "look above, everything is there if you read it." So I gave her the benefit of the doubt, seeing as it was lunch time and it was moderately busy. But as she just threw down my to-go order on the table and left after I had been patiently waiting and politely said "thank you" after I received my order - that was the last straw for me. Not a single "thank you" or "you're welcome." I thought this place would be thrilled that a loyal customer had returned, but I guess they really don't care. I would have given this place 5 stars because the food is still great - even the their prices have increased slightly due to inflation. However the rude cashier who's possibly the manager/owner ruined their chances of a perfect score. What's strange is that she seemed to get upset after I had brought up the fact that they used to be located in Duarte, CA. For those who don't know, the Duarte Location caught on fire. I'm not sure if that was a touchy subject, but it was still no reason to treat a loyal customer rudely. If you can't even show the slightest gesture to the loyal customers who have allowed you to stay in business - you are in the wrong business. Food: 4.8/5 Stars - Highly Recommend the following: * Albacore Sushi * Lakers Roll * Jessica Roll * Baked Salmon or Lobster Customer Service: 0/5 Stars - I didn't receive any read more

I love this place! It's pretty reasonable pricing but if you want to order ahead, I do recommend calling. Prices vary when you order through Yelp or other delivery/online services. The sushi is fresh and made right then & there. Their bento boxes and lunch specials are also delicious!!! read more

I have been meaning to review this place for a while. If you haven't tried them yet, you need to! They have a special bento box which is amazing!! We usually have the chicken bento box with the California rolls. The teriyaki chicken is cooked to perfection with excellent taste, The rolls taste fresh and great! The fried tempura is also pretty amazing. Seriously so much food in one box you can share! And their prices are very good. I like that they have free parking which is unusual for Pasadena and they play classical music a lot. Nice touch! read more

Always awesome customer service and great prices for yummy food!! Never fails with quality and consistency

We placed an order through postmates we paid for 2 chicken bowls. We got one. Their person entering the orders messed up. I called to get a refund for the missing bowl, person on the phone says we were not charged for 2. They call back and say we were charged for 2. I call to ask about the status of refund, they tell me to call back when the manager is in. I call she says I have to call the delivery people to deal with it and then she puts me on hold forever and then picks up says hello and then hangs up. Seriously? they can't deal fixing a $7.50 mistake on their end? When I first arrived they actually tried to send me with someone else's order. Bad attention to detail and bad customer service, read more

If I could give it no stars, I would. THE WORST CUSTOMER SERVICE . Straight up RUDE . I understand that sometimes things happen that effect the way we work, but leave it at the door. Literally. Food was alright, it wasn't as flavorful as I hoped it would be. read more

The owners always seem really nice. The prices seem a bit inflated but they pretty much own the area in sushi without having to drive around too much. Their specials are nice and it's quite a lot of food. They'll let you substitute pretty much anything for an up charge, and eating in gets you some miso soup on the house. The tables are clean and it's really quiet. Very relaxing. I may have gone protein overload by substituting California roll for Spicy Tuna, but it was worth it. It was actually spicy without having to add sriracha. I like this place but I feel they could be more affordable out of this location, but they are a beacon of light in a rather dim plaza. read more

Maki Yaki - Lunch special - Sushi Bars Near Me - Pasadena, California

I moved to North Pasadena at the beginning of 2020 and was so happy when I found this place which is close to home, has fair prices and throughout the menu great tasting and high quality specialty rolls, sushi and more Japanese food. However, since this year (2021), I noticed that the quality of their food has suddenly jumped up to a whole new level while remaining at the same price. I just yesterday had the Jalapeño bombs (amazing!!), salmon sushi (fantastic quality fish and large pieces with small rice ball - like it should be but rarely is at other places) and also Ken's roll (inside: avocado, tuna, outside: salmon, topped with onions and special sauce). Everything I ordered was exceptionally good! read more

Loved this restaurant in duarte moved to Pasadena this year and was happy to see there was one here also! Friendly and yummy sushi

I have been coming here for at least 8 years. This is THE GO TO for fast and tasty sushi. I absolutely love the sushi (Rainbow Rolls) and the teriyaki chicken at this restaurant. I come here once a week at least. I'm a big sushi fan and Maki Yaki seems to be better than most despite its location and size. My other favorite is Sugarfish but other than that I'm coming here for my food. If you would like another comparison, I think it's better than Roll Factory in Old Town. Decided to post this today because guess what, I'll be picking up some sushi tonight! read more

Been coming for years highly recommend anyone for lunch in the Pasadena area. Combo A is the way to go also don't sleep on the chicken udon it's really flavorful read more

G is her name I believe working the register.. rude and doesn't understand good customer service.. has an attitude for what idk.. food or service which is more important to me.. service before food read more

Food is decent.. not grade A but pretty good for fast food sushi, but I gave them 2 stars for the customer service. The woman in the front is not friendly at all... Something stinks and I'm not talking about the fish. I come in and I'm not greeted by anyone. I step up to order and I was told to hold on because she was busy. No acknowledgement, no "I'll be right with you". I wouldn't be going there anymore unless the service changes. In this pandemic, she should be grateful to have business... instead she's driving people like me away. read more

The selection -- vast (80-something items, not including the lunch specials or other add-on menu choices). The prices -- okay (lunch special is $6.75, most rolls are $7-9, noodles etc about the same). The ambience -- just all right. Yes, this place is in a strip mall, next door to an Anna's linens and a Subway. The clientele -- kinda rough around the edges (my coworkers and i not included..), but we had the company of a sheriffs deputy to keep the ruffians at bay. The owners were nice and very friendly. Service pretty fast for the number of orders going thru the place. It's in the neighborhood so i'll prob be back at some point. I had a chicken teriyaki plate (I'm a little wary to try the sushi at a place like this) w/ california rolls, white rice, and a soda. Plus miso soup to start and a slice of watermelon to end. $7 for lunch is okay by me, considering I can spend that at the taco bell down the street from my office and feel much less satisfied. read more

Oh my gosh... this is perhaps some of the best sushi I have had. I was pleasantly surprised, because I originally wasn't coming in for sushi and decided to change my mind, because I wanted to try out a few of their rolls. I was so satisfied. The food was fresh and delicious. read more

I like the food was real good I was here last week .I was very concerned that the cashier the lady that hands u the food was coughing. Do to this corona virus I was not happy that she was handling food without at least a mask and gloves .if ur sick u should use protection and if u ain't going to use any safety u should stay home because I dont want to get sick or what If u get someone else sick especially the Korean guy that's making the sushi.thats very selfish and unprofessional since that day I haven't been there.i just thought I need it to make aware of this issue the covid 19 is something we all should take very seriously. Just anyone eating or ordering food there be careful I dont know how that woman was working without any safety precautions while she has a cold.not happy with that at all . read more

My favorite Japanese delivery restaurant! I originally discovered then via UberEats, as they were a featured restaurant with a great teriyaki chicken and rice bowl special for $5.95. Hello, Maki Yaki, why have I never heard of you before?? I expected something the size of a Yoshinoya rice bowl, but instead, it was huge! It's since gone back to $6.95, but you can get the smaller order for $5.95 - still great. I stopped ordering from Chinese restaurants that offer "teriyaki": teriyaki sauce drizzled over grilled chicken. Like, grilled chicken without the legit cooked over coal or wood bbq smokiness? Boo! I've been ordering from Maki every week now for at least 4 months and I think they already expect my order to come in because I get it so fast. I've had their tempura udon noodle soup, teriyaki chicken & rice, Unagi bowl, spicy tuna bowl... everything tastes as it should. Also, someone said they hate their ramen there, but... they don't have ramen on the menu, so... ?? Maki Yaki is located in the corner of a strip mall by a Pizza Hut. I kind of think they should get a bigger place because they're a hidden gem. Their staff are always eager to please and you can tell they all work really hard. That's why I love supporting small business like this. read more

Very good and fast. I had ordered chicken teriyaki bento and California rolls very fresh and not size. Very good

I like this place but omg please PAY ATTENTION to the details of orders!!! It seems like especially past 7 (they close at 8:30) everyone is getting high or rushing because the error rate is way too high. I've called and complained only to get "yeah, figure it out with Grubhub" from them or claims that the phone-answered packed it personally and knows it is I'm not ordering food so that I can waste time over a few dollars. You guys really deserve a lower star rating for poor accuracy, but I'll be generous and give 4 because I like the hand rolls and want you to stay in business. Please stop screwing up! read more

This place used to have really good food. I'm a frequent visitor. My last few trips here have been very disappointing. They have changed cooks frequently and the product isn't consistent anymore. While I used to love the Maki special A my last lunch here I was served chewy chicken that was not pleasing as it once was. read more

This place is really good, the food is well priced. I really like the chicken teriyaki plate.

Ordered the chicken teriyaki bowl is but was more of a plate portion. The chicken itself was fairly okay good white rice and sauce.

I got the teriyaki chicken and not only was it amazing it was also a very generous portion making me a very happy man!

I just ordered my food through Yelp. I was well aware of this restaurant, this was my first order. Portions are plentiful, fast delivery. Food was great, I was well satisfied with every aspect of their service. My order automatically tipped my driver, order arrived 5 minutes before allotted time. Again I recommend this restaurant to anyone who loves Teriyaki and Tempura. Cant wait to order Sushi that's next on my menu list. read more

4/5 rating for the food and price. The lady running the place has a horrible attitude tho read more

I was starting to become a regular here..Really good $5chicken lunch deal..Average fairly decent sushi. Spicy tuna hand rolls have flavor. The Korean owner lady cashier was so beyond rude last visit. I will only give 2 stars for treating regular customers bad..Rude sour face...Maybe bcus we never tip?? It's not waitress service..so oh well lost my business..and ur eel/inagi sucked! read more

Maki Yaki - Excuse me. I ordered tofu...No no..No .u said 26a..chicken as she snarled away rudely. bad service lvs a sour taste in ur mouth. - Sushi Bars Near Me - Pasadena, California

4/3/2017 9:15pm Worst experience ever... I just ordered 2 number 26 and a number 6 (26) bento special (6) shrimp tempura Neither one of the bento specials came with there tempura. They gave me brown rice instead of white rice. They didn't give me my receipt or my change. With a mountain of salad I guess to makeup for the missing tempura I've been going here for years I've never had any issues. But the place is under new management and it's going down hill. I will not be back. Oh yeah to top it off the sushi chef was blowing his nose really loud right by the cash register. And he never washed his hands afterwards read more

Great FOOD ALWAYS PERFECT !! Go Baked Salmon Maki Specialhere or deliver fresh perfect

Decent sushi and Asian take out or delivery. Nothing special really, but prices are good and delivery is fast. Tucked away in the corner of a shopping center so you might not see it right away if you go in person. If you're in the mood for sushi without a lot of hassle, and decent prices, you won't be disappointed. read more

Cheap, tasty food and lots of it! This place won't win any awards for atmosphere but the food is good, comes out fast and the portions are really generous. I was really hungry and still only needed half or so of the bento to fill up, so I'll be having the leftovers for dinner. Don't expect to be waited on hand and foot but the service was polite and very fast, no complaints there. They're still requiring masks here so have one handy if you're visiting. read more

This place is actually worth it! Try this spot. It's affordable and that's why I go here. There food is tasty. I orders the Crunchy roll, California roll and Chicken Teriyaki it was bomb AF!!! I love the service and the variety of options they have on there menu read more

Best shashimi salad! Always order take out at lunch time and they never disappoint. Portions are generous. Prices are great! Fan of the teriyaki bowls too, chicken or beef. I definitely recommend. read more

Fast. Yummy. And all the food looks like the photos. So affordable, convenient, and did I say affordable?! So good it hurts. read more

We get takeout from here regularly, and it's always delicious. We love the chicken teriyaki bowl. It's perfect in its simplicity. I also have tried the chicken teriyaki bento box and it is spectacular. The California roll tastes fresh, the tempura is perfectly crispy, and of course the chicken itself is so tasty. One of my fave takeout spots in Northwest Pas. read more

Ran into the place by accident today , i have to say I'm impressed. Service was very fast , food was better than I expected . If I'm ever in the area I'm coming back. read more

Maki Yaki - Lunch time ! - Sushi Bars Near Me - Pasadena, California

The best little teriyaki chicken spot in Pasadena/Altadena. For the lowest price you get huge portions and one of the most lush garden salads that's covered in their addictive signature dressing. read more