Michael and Mak Plumbing just keeps surpassing my expectations. We had Mak Plumbing out last week to take a look at hot water heater. During that visit, Michael took the time to teach me the basic anatomy of our system. After he waked me through his testing process, he determined our issue was electrical. After spending almost two hours with me, he refused to take my payment! He just asked that I keep him in mind for future plumbing needs. The next day, we had an electrician look at the water heater. They determined that the unit itself needed to be replaced and that neither a plumber, nor an electrician would be able to fix it. I called Michael back to ask for his findings in writing so we could submit for the warranty. Michael called me back immediately and told me that didn't sound right to him since our unit was only two years old. When Michael asked me if the electricians checked the actual power cord, I said I did not know. He told me that he was going to contact an electrician that subcontracts for him and that they would be out in a few hours! They both arrived at about 7:00 PM. Dylan from Texas Tradesman and could not have been more friendly, knowledgeable and accommodating! It took Dylan five minutes to tell us the issue was the power cord itself. After making some adjustments for us, we had hot water in 45 minutes!! Once again, when I tried to pay Michael, he would not take my money. This is a shining example of going above and beyond. Thank you, Michael and Mak Plumbing for working later than you had to, for being there for us on such short notice, for caring about us and for doing way more than you had to! We are so grateful!!
Rachel Rosenbaum read more