The croissants here are, as they are at all Maison Eric Kayser bakeries, the best. The croissant sandwiches I had (Mini Santorini - feta with cucumber and tomato; ham and cheese) were buttery, flaky, and amazing.
This review is primarily about the service I received while there. On the whole, the staff were friendly and helpful, with the notable exception of the Manager, Caroline. She was unfriendly, unhelpful, and teetering on the edge of downright rude. She was dismissive of my requests, and almost exasperated by my failure to understand that a croissant sandwich is not, in fact, considered a sandwich for the purposes of the lunch sets. After deciding against the set, I selected my two croissant sandwiches (insert eye roll here) and asked for a cup of ice. She agreed, accepted my $190HKD - which I thought was steep for a sandwich, a mini sandwich, and a bowl of fruit - and promptly forgot about the cup of ice, which I didn't receive until I asked someone else for one. The issue is not that she forgot, it's that she was standing there when I asked again and impassively stared at me like it wasn't her job to be dealing with such trivial requests.
Overall, it's a nice space with really beautiful bread products, but I hate being made to feel unwelcome or burdensome to a restaurant's managerial staff, as I was anything but rude. Room for improvement! read more