8 year old wine refrigerator display panel stopped working. David, at EMS was very helpful. He…read morewarned that while it appeared parts were still available, there is no guarantee that the exact parts needed would be available. He came out and found the exact problem and gave me a detailed quote on the repair that he fully explained. Great service.

These folks are a pleasure to work with. They know what they're talking about, communicate clearly,…read moreand get the job done in a prompt manner. My dryer had a part that was on endless backorder and Electro Mechanical Service Professionals tracked one down on the other side of the country. Their pricing was fair, especially considering their professionalism.

Five stars for follow-up!…read more While my broken refrigerator wasn't fixed on the first visit, Victor was very responsive when we called back and told him it hadn't cooled down as expected. He returned for a second visit (at no additional charge, which I appreciated as well) and individually tested components until he found the culprit. I really appreciated his professionalism and dedication to working out where the problem was. He was prompt, courteous, and knowledgeable. Hopefully I won't have any appliance problems in the near future, but if I do, I'd definitely use A-Z Appliance Pro again.

Very responsive and we were able to get Josh out to diagnose our washer problem promptly. He was…read morevery professional, great advice, trustworthy and will definitely use A-Z again with hesitation! Call out price for Green Valley was reasonable as well.

We have dealt with 5 Star Appliance 3 times over the years. We needed a repairman for our in-home…read morerefrigerator 3 years ago. We contacted a different company first, and they sent someone out....$90 just to have him come......and once he got here, he was very arrogant, and once we told him that the refrigerator was 21 years old, he said "Well there's your problem....your compressor is shot. You might as well buy a new refrigerator, We don't do compressor work" and he left! That's when we contacted 5 Star, and Vitaliy came. Within 5 minutes he said "Your fan isn't working. I'll be right back." He came in a couple minutes later, and within 20 minutes, did the repair and it has been working well ever since. The second time we needed a repairman, we called 5 Star again, but they sent a very young man who was just beginning apparently, because he couldn't figure out how to do the repair. The dishwasher was 20 years old, so we just ended up buying a new one, which was fine. This time, our outside refrigerator needed a repair, so we called 5 Star again and specifically asked for Vitaliy. He came within a day or so, found the problem within 10 minutes and had it repaired 20 minutes later! He is awesome!

My refrigerator decided to stop working properly on a random Wednesday morning. The horror of…read moreopening your freezer to find everything ruined. I called around some other appliance places to try to get somebody out right away to try to salvage the rest of my food, but nobody could come out the same day. Five star appliance, on the other hand, after saying that I was very concerned over my food, managed to find a way to fit me in for the day. The technician who arrived on time was very kind and very thorough and diagnosed me with a broken compressor. We talked about some options and he let me know what the warranty would look like and other details and helped me make a decision on how to proceed. I did choose to go with buying a new refrigerator and I think that was a good decision and 5 star helped me make it. I will definitely call them in the future for other appliance repair needs. Their pricing was fair. They were prompt and they were courteous.

Misdiagnosed, expensive repair, doesn't stock parts…read more Prompt reply and came right away. $85 service charge is pretty common and typical for diagnostics. Determined it was a burned pump and quoted $350 to repair. But he included a 2nd $85 charge for another return visit. Other operators stock parts and don't require a 2nd visit. I even asked ahead if he would have parts for this model and he assured me he would have them. I ended up just buying a new dishwasher. When the installers came, they found that the hose was clogged and so I shouldn't have even needed a replacement. This should have been a very simple repair. Instead I wasted $85 on an incorrect diagnosis and spent $600 on a new dishwasher I didn't need. Be sure to confirm that repairs can be made the same day. And be sure that your service tech does a thorough inspection of hose lines.

My dryer had an issue and I used Yelp to get some estimates. Semper Fi was quick to reply. He…read moreasked about the problem and gave a quote, which was what the cost of the repair came to. I was surprised that he was able to come on the same day. He was in and out in 15 mins. Highly recommend!

Professional, courteous and respectful. Did the job and explained everything. Saved me a gigantic…read moreheadache. They came from Tucson to Tubac and the travel fee was worth it. Saved my expensive refrigerator

I have known Steve Martin for at least 25 years. He, in fact, worked for me for about a dozen years…read moreas an appliance technician. I am retired now, and I can honestly say that he is someone I recommend to all my friends. He is honest in his dealings with people. He is talented with the work he does. And he is a friendly and outgoing person. Michelle is wonderful. She has the patience and demeanor to handle complicated customers and complicated problems. They make a wonderful pair. Ken Gailey Former Owner of J & B Appliance in Tucson

It is getting harder to find competent, yet prompt service providers. It seems no one wants to…read morework, nor or has ETHICS anymore. As a professional mechanic I have always maintained my own appliances, yet as of late I can no longer do so due to injury. I became very frustrated in not finding a company who would provide service quickly, and send people who actually know what they are doing, let alone clean up properly after themselves. First encounter: My 84yr old father found this company on his phone, on what site I do not know, after I had sent the last man packing for being a crook, to say the least, enough said. My father told me this new fella would be out to fix our fridge's ice maker at 8 O'clock. I said "Dad that's a bit early", "No, 8pm tonight he said". Dad had just spoken to him and it was 5pm. Well, the prompt service box got checked anyway. When he arrived he was clean well groomed, in uniform, shook my hand with a proper man's grip and looked me straight in the eye, Manners, checked. I had the parts, a replacement ice maker which he installed with the ease of a seasoned pro. he stayed another hour to make sure it worked. He reluctantly left at 10 pm when it still had not made ice. He had came to the conclusion that the computer had to reset, but if it did not work he would be back tomorrow for further diagnosis. It dropped ice about 12pm and has been fine ever since. I felt he had undercharged for the after hours service and the work he did, so we tipped him well. He did all he could to refuse the extra money, but reluctantly accepted it when I told him I would be insulted if he did not. Second Service call: Our dryer started making a squealing bearing noise. I was confused as I had cleaned its insides and replaced the drum rollers, belt, tensioner and the drum center bearing but 3 years ago, I recognized the sound as a likely drum roller bearing going bad. So I called them again. I had ordered the the parts I believed were going bad from Amazon to get them here quickly. When Ali opened the dryer it was clear that a drum roller was squealing as I suspected. He refused to install the rollers I had ordered and went to his truck to retrieve OEM rollers as the ones I had were inferior, "would be more noisy". I expected an upcharge for the parts off the truck, but no, he gifted them to me as I had the parts but he would not install the lesser product. They are not expensive but a gift none the less. I do not know who else works for this company, but, if they are as competent, well mannered, prompt and economically reasonable as my tech, Ali, I will recommend them as servicemen of high order. P. Gordon Tucson, AZ

Couldn't work on my brand of fridge, but was very nice and tried to be helpful on the phone.read more

Even though my old washer wasn't fix, the repairman didn't try to recommend a repair that wasn't…read moreworth the cost due to the age of the washing machine. That in itself was impressive with a lot of shady businesses out there, just out to screw you I appreciated the honesty. Very professional from the dispatcher to the repair tech. If or when I need an appliance repair, I have this business now in my the contacts in my iPhone.

Robert was great, efficient, and quick. He was straightforward in the pricing and was able to…read moreassess the situation the same day. Parts arrived two days later and it was like it never happened.

I would highly recommend GBR, they were punctual, professional,friendly and most of all honest…read more Angel explained what the issue was and what were my options. Great service.​

I had an issue with my microwave and contacted American Home Shield. I didn't want the company that…read morethey previously sent so they sent GBR Appliance... Thank you AHS for doing that. Angel came out, fixed the turntable, as he had the part with him. Showed up as scheduled, very personable and professional. If I need any other appliance repair, whether through American Home Shield or not, I will be calling GBR. Since I had the home warranty, it didn't cost me so I can't really speak on the value. GBR, you rock!!