"When buying a house, get your sewer line scoped!" That was great advice. Dewayne was able to get the job done on short notice while the inspector was at the house. He found and break in the line and saved me almost $6000. Got a bid from a contractor he recommended and the seller paid for the fix. Re-scope done by Matt just to make sure the job was done correctly. I'm happy and have over $5800 more in my pocket because of them! read more

Matt & Tom were fantastic to work with. They showed up on time, thoroughly checked out the property (two buildings), and did a great job with the scoping. Matt went above and beyond by helping me find out if I had any other issues in the area I was having difficulty with. Their integrity and awesome attitudes were refreshing to work with. I will definitely refer Mainline Services and use them if ever the need arises again! read more

Dewayne is the man! Mainline Services is hands down the best team I've worked with when it comes to plumbing issues. After a local rooter company came out twice to snake our line and scope it, they couldn't tell me what was happening. In comes Dewayne...within an hour we had a high res video showing us everything we needed to know. The video given to us from the rooter company was blurry, dated wrong and didn't have proper depth measurements. Dewayne was able to definitively identify the issue and recommend both short term fixes to get the line open as well as the PROPER long term fix. I will be calling Dewayne FIRST when plumbing issues arise. He will save you money in the long run. Use the best first and save the hassle! I cannot recommend Mainline Services enough! read more

Dewayne at mainline just potentially saved me $13K. A potential buyer of my home hired AAA Services to scope my sewer for their home inspection. AAA said I had a hole in the sewer and a belly that needed repaired to the tune of $13225. I about had a heart attack. My realtor insisted on a second opinion and we hired Mainline to come out with their HD camera and take another look. The hole in the pipe turned out to be a piece of schmuck, and the low point is self flushing with no evidence of any clog there ever. A 3' long low point in a 200' run is a non event and doesn't need any repair. You could tell on the video that sewage has never even touched the top of the sewer pipe before or after that spot. What I like about mainline is 1. They explain exactly what you are looking at and why something is or isn't a problem. and 2. They have no vested interest in the results of their inspection. They are going to make $99 whether you have a problem or not. read more

Great work by Matt. He was thorough, knowledgble, attentive, and very reasonable. He located and scoped an older property I just purchased. He even came to my home after and shared his expertise with me. Good to see in an industry beset by all manner of huckster, Matt and mainline are doing things the right way. Definitely a breath of fresh air in this wild west world of sewers! read more

I'm a Real Estate Broker and will only use Mainline for all of our sewer scopes. They are reliable, honest and professional. They are the best in the state! read more

I contacted Mainline after I had the basement drain back up and 2 snake attempts didn't work. They were able to find the source of the blockage with their camera and then flag the area so my plumber would know where the issue was. They were great. Professional, courteous, and fast. They don't do repairs so they aren't try to sell you services you don't need. They had to take out the toilet which was part of the $99 fee. I have a 100 year old house so I was scared to hear the diagnosis. But thankfully it wasn't as bad as I thought. Am super happy with their service and now my plumbing works again! read more

These guys are awesome! It's refreshing to see good honest people out there working hard to make a living... greatly appreciate the diligence and professionalism Mainline Services brings with their work... would def recommend them... read more

Tom was great and knowledgeable. Apparently the Sellers had plumbing issues the morning of my sewer scoping which was scheduled that morning. They supposedly paid someone else $250 to do the scoping and have it cleared out. Mainline charged $99 for the sewer scoping and long be hold they found roots and baby wipes in the pipes. They are definitely trustworthy. read more

Contacted them as I was looking for plumbing services. The response was quick - I will connect you with the "other guy," he is the best in town. Here is the snapshot - "I apologize I meant to give you Joe's phone number as well. He is very popular because he is the best. Keep trying to call him. His number is 303-601-2741." "Joe" the Plumber never answered or returned my phone call. You suck, Mainline Services. read more

My partner and I contracted with Mainline to do the sewer inspection on a house we were preparing to buy, and are we ever grateful that we did! Dewayne, our technician, did an incredibly thorough scope, finding a number of concerning features of the existing pipework including cracks and shoddy patchwork repairs, and also took careful time to deduce which lines from the house were (illegally) not feeding into the city line. Dewayne and Mainline saved us thousands of dollars, and everyone we interacted with in the process was polite and professional, and took great pains to explain things to us intelligibly. read more

I had an outstanding experience with Matt P from Mainline Services. Was having an inspection done on a 1947 house that was under contract. Matt went above and beyond to be able to scope the sewer line. Because of various 90 degree turns in the sewer line, it was tricky. Matt had the expertise and commitment to getting a good scope. Found a crack in the line. I was so grateful for Matt's professionalism and expertise. A great company with excellent technicians. read more

Dewayne with Mainline is great to work with. Friendly, knowledgeable and seems like a good guy. He knows his stuff and will help you source additional repair work to make sure you are getting an honest quote. read more

Dewayne and his assistant were very helpful as we had questions about some cracks in our clay pipes and had had three backups over the past few years. He was on time, spent quite awhile with us, gave us helpful hints and good advice. He also supplied us with a labeled DVD of our pipes, and names of reputable vendors who could help us. He carefully explained the whole process as well as a plan for the next steps.We had been told we needed a $6,000-$14,000 job to replace our main sewer line.We were happy to find out that is not the case but with regular roto-rooting and maintenance we should be okay. We would definitely recommend Mainline Services as a reputable company! They don't complete the repairs, so you know they aren't out to make money off of you. read more

This review is long overdue. We used Mainline Services for initial sewer inspection during house purchase. They came highly recommended and it quickly became noticeable why: They are prompt, very professional, detail oriented and do not cut corners, fair in their pricing and great where many companies fail. We recently used a sewer line cleaner that left a lot to be desired and inaccurately diagnosed a problem with our main sewer line, claiming that we needed to call another company known to him as we may be looking at a need for sewer line repair. That led to some suspicion as it had not been 5 months since Mainline Services inspection and the line had been repaired less than 3 years ago, so we were less than convinced of what this technician was reporting. We called in Mainline Services to repeat inspection of the main line and they were more than happy to do so and even charged less because it was our second time using them. We requested to have the same technician come around as he was more familiar with the line and we generally prefer working with one technician for any job. Robert Peters has been our service technician and will remain our service technician if we have anything to say about it. He truly represents what the company is about, which is providing great service to all their clients and going above and beyond to educate clients of what are concerns and what are not (all within the realm of his job of course). This is a company that we would recommend without hesitation to anyone looking for a professional plumbing company that specializes in sewer line inspections. We would go a step further by highly recommending Robert Peters for the job. You will not regret the decision to use either this company or the recommended technician. The service speaks for itself. You get a detailed report and video recording of your sewer line on DVD on the day of service. Thank you so much Mainline Services and special thanks to Robert for the work that you do. Our sewer line has been operating fine and with you by our side we know we have a great team to address any future issues! read more

This crew has taken care of more than 30 of my clients to date and not one--not even one--has had a complaint. Even better, most of my clients talk about how pleasant, professional, timely and clean every one on them team is! Could you ask for anything more? They are simply the best: the best service, the best equipment, the clearest results and the on-sight expertise to make home buyers and sellers comfortable. They even came to one of my properties during my listing appointment with the Sellers. Amazing! read more

I have been referring Dwayne & Mainline to my clients for the last 3 years, and he has done 25+ sewer inspections for me and my clients. I also have Dwayne scope all of my personal residences and investment properties. Dwayne has the best HD equipment for a sewer scope, which is important so that something isn't missed. I especially like that they can digitally flip the camera so we are not all standing there hanging our heads upside down. I think the most important part of the sewer scope tech is explaining when/why there is an issue, and that's just something that takes a ton of experience. It's not always black & white, there are a ton of gray (and brown) areas when it comes to these sewer lines. I have done sewer scopes before where I knew more about the line than the tech, just because I have seen so many of them. Anyone can stick a camera in a sewer line, dissecting where there may be costly issues is a whole different animal, and can ultimately cost someone a lot of money ($4,000 - $15,000) if an issue is missed. Most of the techs out there have less than one year experience, yet they are evaluating something that can be very costly or terminate a Real Estate transaction. Mainline explains any issues in a way that is easy for anyone to understand, and will do free locates if there are issues found. Locating is identifying where the issue is (yard, garage, street, etc) and marking the depth and precise location. This is helpful when contractors come to give repair quotes. Mainline doesn't sell plumbing repairs, so their scopes are not biased towards costly estimates. Trust me, you don't want your scoper to be a big plumbing company, they always want to sell you a brand new line (go figure). Mainline will also talk to both sides of the Real Estate transaction, helping buyers and sellers understand what issues truly matter. And if you do get Dwayne, the dude is just plain funny and always has a big southern smile. I recently met Dwayne for a scope and he told me that he is writing the first training manual for all Colorado scopers, it's fantastic and tells you the amount of experience he has and how he stands by his craft. They just charge $99 flat rate w/ no hidden fees, free locates and no charges for pulling a toilet and re-installing with a new wax ring. If you want honest, friendly service (with a smile of course) call Dwayne & Mainline. read more

I have never written a review, so I clearly had a bad experience to take the time to write the review. Mainline Services just came out and ran a sewer scope on my property. I called and asked if they could help me understand their diagnosis. The lady was very rude. She basically said no she could not. She said she didn't have a copy. I told her I could send her the report, and I also asked if I could speak to the technician. She said no that she could not help me understand it. She also said that I could not speak to the technician unless I paid another $99. She kept saying that paying $99 was a small price to pay to help me understand exactly what was going on with my sewer line. We just paid them $99 this week to do that. She was very rude, and kept trying to talk me into paying her another $99. read more

Very happy with Mainline Services. Jackson was a pleasant and knowledgeable tech who stuck through a difficult situation in the cold - on the last call of the day right before Christmas. Highly recommend getting a video done so you know exactly what is needed. Peace of mind is worth every penny. read more

Tom P. did our scope. Nice guy and works efficiently. He showed up on time and was done within an hour. Emailed us a copy of the report and the video. This was a brand new construction so not much to look at. Everything was connected and no sagging lines. Tom P. did explain things to watch out for in new builds and that super paranoid customers may want to redo the scope a year or so after the build. read more

Fast, prompt, professional service at a fair price. I was quite happy with Mainline Services. They were super easy to work with and alerted me to a problem with a house I was going to buy. I would certainly recommend. Great company. read more

Once again Dwayne was amazing. Mainline is hands down one the best customer service company's I've ever experienced. Fair price, over deliver, extremely good communication form start to finish. Thank you Thank you read more

The best money we ever spent. Matt showed up right on time (!) and scoped our line. He was very knowledgeable and spent the time to explain what we were seeing. We had been told we needed 18k worth of repairs. In fact a clean out every couple of years would keep things flowing nicely. There was nothing wrong with the pipe. It just hadn't been cleaned for fifteen years. Be careful of those other companies out there that really only want to sell expensive and excessive services. Thank you Matt and Mainline! I heartily recommend this business. There is an honorable business out there! read more

Mainline services was great to work with. Showed up on time, and did a fabulous job of documenting every inch of our sewer line. Our technician Matt went way above and beyond in helping us to identify an obstruction. He stuck around for an additional half hour to help us retrieve the piece that had fallen into, and was obstructing the pipe. Could not recommend this company higher. They really care about doing a great job. Matt is a great representative for this firm. read more

Dustin was out last week and was very professional and thorough. It would be helpful to have the preferred vendor list available at time of visit as I ended up having to go a more expensive route to get my kitchen back in working order. Highly recommend that you have this service done as part of the homebuying process. I will never buy another home without having this done. read more

Tom Payne was incredibly thorough and kind during his call. He took his time going over everything and walking me through what he was seeing as well as even a few other plumbing items in the house. He then went above and beyond by going out in a blizzard to mark the location of the sewer line for me. Beyond pleased with his work. read more

Nic was great. He came a little early, which was nice considering we were waiting for him, and he was professional and helpful, with plenty of explanation. He even looked at our sump pump line for us, just to be nice, and gave us great advice. Totally worth the fee. Will be calling Mainline again in the future, and specifically requesting Nic. read more

I highly recommend Mainline Services to anyone needing a mainline scope or 2nd opinion of the state of their underground plumbing. I had my main line back up a few nights ago. Water seeped into finished areas and ruined some carpet and boxes in storage. It was around 9pm at night when we noticed so when we called the next morning we took whomever could get to us earliest. What a mistake. If only I knew at that time about Mainline Services, I would have saved money and slept better. The first company came out and after running water for 10 minutes and no backup we concluded that the most likely culprit were some wipes that were flushed the night before as we have a child potty training. Note to anyone, those advertised "flushable" wipes are not disposable. We went ahead and snaked the line to be sure and he had trouble getting it through, so we called in a scope. After the scope, they tried to tell me that I needed to irrigate to jet out the build up to the tune of $5800, which later was bargained down to an even 4k. Um, no. So we called in Mainline for a 2nd opinion. Robert showed up promptly for the appointment and walked me thru a lot of the video scope and advised that if there had been anything with an issue, it was gone and needed nothing except routine cleaning/maintenance. His detail and explanations made me feel confident that he knew what he was talking about and that he wasn't trying to sell me on something. 5 stars to Robert and to Mainline for having genuine and knowledgable teammates! Not only did your assurance save me $4000 but I can sleep better at night knowing I don't have to worry about sewage seeping back up into my house. read more

Tom was very professional, he arrived on time. He walked me through the entire process and was very thorough. He offered some great advice and gave me the information I need to solve the problem. read more

We used Mainline Services during our home inspection & thank goodness for that! Dewayne professionally evaluated the mainline and provided us the information in layman's terms. He talked us through every aspect of what he was doing and what he found. Ultimately he was unable to inspect the entire line, but that was due to faulty construction not his work. We walked away with a written report and a CD of the inspection in case we needed something to watch that night. Overall, he spent about an hour and a half at the property and the charge was $99. I would recommend their services. Also, maybe the lady taking the information has changed since the last review, as my experience was all around positive. read more

I highly recommend Mainline. Their technician Matt was very professional and extremely informative.

I just bought my house and called Mainline for my sewer inspection. Hannah made my appointment and was super helpful! I needed it right away and she was able get Will out in an hour. He was so helpful and answered all of my questions. I was really glad that he gave me all of my information right away, I even got a DVD of the inspection! These guys are great! read more

On time, professional, courteous, so thorough! Matt P. was awesome as far as explaining, in detail...or "Cliff Notes" if you want the shorter version!! Wish I would've found these guys sooner but am soooo glad I called them! Thanks for being so honest and dependable!! OH! And the price is so reasonable! read more

These guys and gals are top notch! First, I called on Sunday, just expecting to leave a message. Low and behold, a real live lady picks up the phone. (+1) Then, she tells me, why yes, they can squeeze in a sewer scope the very next day at 1p. (+2) The next day, Robert shows up, right on time, does a quick review of the property and plumbing and gets setup with the camera equipment. (+3) Myself, wife, and our realtor are peppering him with questions - because, you know, you have to sort of get a feel for the type of serviceman that shows up - he answers patiently and to our satisfaction, even lets me watch as he scopes the sewer line. Total pro. Also, the video equipment they use is very nice, state of the art stuff. Great video resolution, takes still shots along the way. And, Robert is explaining everything he sees and points it out to me on the video screen. Super nice, weill informed, great interaction, again just a total pro. (+4) In the end, we got a great sewer scope, it left us with peace of mind about our property, and it was done in a courteous and professional manner. (+5 stars all around.) read more

I called mainline services this morning hoping to speak with a woman named Renee which I had spoken with in the past. A woman named Hanna answered and proceeded to tell me she was the office manager, I asked to speak with Renee and Hanna let me know Renee was no longer with the company, since I was familiar and comfortable with Renee I let Hanna know I was going to shop around a bit more and probably use another company.I wasn't trying to be rude but when I had spoken with Renee in the past she was very welcoming and informative. So Hanna proceeds to say that would be fine goodbye and hangs up, geesh she couldn't even try to save the call!! So much for office manager! I don't know about u but I've worked in customer service and was trained to save the sale. Hanna could have offered a 10% discount, anything!! We hung up and about 10 minutes later I get a call from a man named Dwayne, I'm guessing he is the owner. He starts off the conversation off by say how badly he wants my business. I explained it was nothing personal. Dwayne proceeds to tell me he understands I had spoken with a former employee Renee but she was no longer with the company because she was a bad person and doing bad things! I asked bad things as in giving me wrong information? He said no, she was doing weird things and stuck in a rut with her life!! I'm listening to the guy bad mouth a former employee with my jaw on the floor! Wow!! Talk about customer service!! Could u imagine the service this guy provides? He is clearly in capable of running a copacetic business! I was shocked I explained that his words were highly unprofessional and Hanna was just as unwell trained. Dwayne tells me Hanna just answers the phones and is not an office manager. Im confused and a little irritated at this point because I've just wasted 10 minutes of my work day on the phone with this shmuck! I inform Dwayne I must go and turn down any of his services. Moral of the story this company is highly unprofessional and had no customer services skills! If I could I would give it a negative star rating. read more

We had an amazing experience with Mainline Services. They saved my in-laws from doing thousands of dollars of unnecessary work that was being recommended by another company called Rooter Town. I am posting a separate review for them, but strongly suggest avoiding them. The short version of the story is that Rooter Town came out to unclog a backup. After doing that they told my in-laws they needed to replace the first 10' or so of pipe near their house. They dug a giant trench and replaced the first section of pipes. Afterwards, they kept finding new problems and pressuring my in-laws to do more and more work, up to and including replacement of their entire sewer line. They claimed that a breakage in the line and/or more clogs were practically a certainty in the near future. As the work and costs kept increasing, we called Mainline for a second opinion. Mainline was able to come out within hours of speaking to them on the phone. Their inspector, Matt, was very polite and got to work right away. He sent a camera through the entire sewer line and showed us the screen that he was looking at. He explained everything that he saw along the way and even provided a DVD of the entire finished inspection. Matt was professional, friendly, and answered all of our questions. He disagreed with all of Rooter Towns assessments and told us we should not worry about breaking the lines or clogs in the future as long as there were standard preventative cleanings done. Matt also found that they had not correctly leveled the pipes that they had replaced and it was already starting to back up with water. We were able to get that fixed, but declined any further work with Rooter Town. We highly recommend Mainline Services to anyone that needs (or in our case doesn't need) work on their sewer line. read more