Terrible service! Walked up, no line, waited for staff to greet me, nothing, they were too busy texting on their phones, eyes glued to their screens. Waited another 3 mins literally just standing there, glad I wasn't a robber lol. Finally I go "ahem, excuse me". The young lady and young man looked up startled as she comes to the counter. Still no words, no hello, welcome, hi, nothing. So then I say "can I have a wheatgrass shot and a ginger shot". She replies "six dollars" i pay in cash, while paying I ask about the chocolate chip cookies in the case by the register, " are there anymore choc chips coming?" She replies, "whatever is in there that's all THEY have".... THEY? I thought you worked here, but ok. The guy says nothing to me the entire time just stares at me blankly as he's now returned to prepping an order to deliver. He walks by and leaves. She then proceeds to pour the wheatgrass from the container that had already been juiced earlier, how early? I don't know, but I do know there wasn't any customers when I arrived, so I ask can I have some fresh juices wheatgrass, she replies "it's fresh he just made it" I asked again, "May I have my grasses juiced fresh, please?" Unwillingly she turns the juicer on and was about to start juicing some fresh grass, but wait, she was going to juice it in the container that already had juice in from earlier, what is the benefit of the fresh grass if you're going to mix it in with what you already tried to give me that if the old grass from earlier? so I speak up and say "do you mind pouring that old juice out and starting fresh?" Another unwillingly sigh and starts the wheatgrass. When finished she says "one shot of wheatgrass" as she puts it on the counter. She then goes to the back closet and closes the door. I'm still waiting for the ginger shot. About 2 mins later she comes out the back door with a confused look about her as to why I'm still standing there. I then say "can I get the ginger shot?" She replies "he gave it to you!" I reply simply with "nah, didn't get it" now the guy comes back in and she asked him "didn't you give him the shot" he says "no". She thens sighs again and proceeds to pour the ginger. When finished sits it on the counter and turned to walk away. No thank you, come again. Have a great day. Nothing
I like the idea and concept of this juice bar, great location and walk up capacity. However the staff on this particular day, Tues 4/16/19, 11:50am, was THE FREAKING WORSE!!
Coming from someone who owns a juice business and have worked in a few juice bars for the past 10 years this has been my worse experience as far as customer service. Main Squeeze ownership please train your staff in the importance of customer service it will make or break the business. As now I will never return to this establishment. Encourage your staff to care about your customers! read more